Salesforce Service Cloud vs ADP Workforce Now

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for mid-sized companies with 50 - 5,000 employees.
ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for mid-sized companies with 50 - 5,000...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(761)

Ease of Use

4.1/5

Features

4.4/5

Customer Service

4.2/5

Value for Money

4.1/5

Overall rating

4.4 /5
(6,453)

Ease of Use

4.3/5

Features

4.3/5

Customer Service

4.2/5

Value for Money

4.2/5

Total features 199

  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billing & Invoicing
  • Blended Call Centre
  • Budget Management
  • Budgeting/Forecasting
  • COBRA Administration
  • CRM
  • Calendar Management
  • Call Centre Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Candidate Profiles
  • Candidate Tracking
  • Canned Responses
  • Capacity Management
  • Career Development
  • Case Management
  • Cataloguing/Categorisation
  • Change Management
  • Chat/Messaging
  • Check Printing
  • Client Portal
  • Clock In/Out
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Direct Deposit
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Accountants
  • For Call Centres
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • GPS
  • Geotargeting
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR Software
  • Inbound Call Centre
  • Incident Management
  • Incident Reporting
  • Individual Development Plans
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Board Software
  • Job Costing
  • Job Management
  • Job Posting
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Learning & Development
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Market Data Analysis
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multi-State
  • Multiple User Accounts
  • Offline Form
  • Onboarding
  • Online Benefits Enrollment
  • Online Forums
  • Online Time Clock
  • Organisational Charting
  • Orientation Workflow Management
  • Outbound Call Centre
  • Payment Collection in the Field
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Permit Issuance
  • Predictive Dialer
  • Prioritisation
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recruitment Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Cycle Tracking
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Self Assessment
  • Self Service Portal
  • Service Catalogue
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Succession Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Talent Acquisition
  • Task Management
  • Tax Compliance
  • Taxation & Assessment
  • Technician Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Utility Billing
  • Vacation/Leave Tracking
  • Variable Workforce
  • Virtual Assistant
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Website Integration
  • Weighted Performance Measures
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 93

  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billing & Invoicing
  • Blended Call Centre
  • Budget Management
  • Budgeting/Forecasting
  • COBRA Administration
  • CRM
  • Calendar Management
  • Call Centre Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Candidate Profiles
  • Candidate Tracking
  • Canned Responses
  • Capacity Management
  • Career Development
  • Case Management
  • Cataloguing/Categorisation
  • Change Management
  • Chat/Messaging
  • Check Printing
  • Client Portal
  • Clock In/Out
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Direct Deposit
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Accountants
  • For Call Centres
  • For Insurance Industry
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • GPS
  • Geotargeting
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR Software
  • Inbound Call Centre
  • Incident Management
  • Incident Reporting
  • Individual Development Plans
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Board Software
  • Job Costing
  • Job Management
  • Job Posting
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Management
  • Learning & Development
  • Leave Tracking
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Market Data Analysis
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multi-State
  • Multiple User Accounts
  • Offline Form
  • Onboarding
  • Online Benefits Enrollment
  • Online Forums
  • Online Time Clock
  • Organisational Charting
  • Orientation Workflow Management
  • Outbound Call Centre
  • Payment Collection in the Field
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Permit Issuance
  • Predictive Dialer
  • Prioritisation
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Recruitment Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Cycle Tracking
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Routing
  • SMS Messaging
  • Safety Incident Management
  • Sales Pipeline Management
  • Scheduling
  • Screen Sharing
  • Self Assessment
  • Self Service Portal
  • Service Catalogue
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Succession Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Talent Acquisition
  • Task Management
  • Tax Compliance
  • Taxation & Assessment
  • Technician Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Utility Billing
  • Vacation/Leave Tracking
  • Variable Workforce
  • Virtual Assistant
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Website Integration
  • Weighted Performance Measures
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • CRM Analytics
  • ChannelInsight
  • Desk.com
  • Elastic Enterprise Search
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius
  • LiveOps
  • Microsoft Outlook
  • Moxie Concierge Email Management
  • NICE CXone
  • Natterbox
  • Oracle Cloud HCM
  • QuickBooks Enterprise
  • QuickBooks Online Advanced
  • Quip
  • SAP Concur
  • Sage Intacct
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • SalesforceIQ
  • Talkdesk
  • Transera
  • Vonage Contact Center
  • Workforce Optimization (WFO)
  • CRM Analytics
  • ChannelInsight
  • Desk.com
  • Elastic Enterprise Search
  • Five9
  • Gainsight CS
  • Helpshift
  • InGenius
  • LiveOps
  • Microsoft Outlook
  • Moxie Concierge Email Management
  • NICE CXone
  • Natterbox
  • Oracle Cloud HCM
  • QuickBooks Enterprise
  • QuickBooks Online Advanced
  • Quip
  • SAP Concur
  • Sage Intacct
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • SalesforceIQ
  • Talkdesk
  • Transera
  • Vonage Contact Center
  • Workforce Optimization (WFO)