---
description: Compare JIRA Service Management vs OpenText Universal Discovery and CMDB for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JIRA Service Management vs OpenText Universal Discovery and CMDB Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> OpenText Universal Discovery and CMDB](https://www.getapp.ie/compare/91811/2039783/jira-service-management/vs/ucmdb-cm)

# Compare JIRA Service Management vs OpenText Universal Discovery and CMDB

Canonical: https://www.getapp.ie/compare/91811/2039783/jira-service-management/vs/ucmdb-cm

> Detailed comparison between JIRA Service Management and OpenText Universal Discovery and CMDB. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | OpenText Universal Discovery and CMDB |
| **Overall rating** | 4.5/5 | 2.0/5 |
| **Total Reviews** | 770 | 2 |
| **Starting Price** | US$20.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### JIRA Service Management

- API
- Asset Lifecycle Management
- Asset Tracking
- Change Management
- Compliance Management
- Configuration Management
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- For IT Project Management
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Scheduling
- Monitoring
- Policy Management
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Widgets

### OpenText Universal Discovery and CMDB

- API
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Management
- Customisable Reports
- IT Asset Management
- Incident Management
- Inventory Management
- Monitoring
- Policy Management
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Widgets

## Links

- [View JIRA Service Management Profile](https://www.getapp.ie/software/91811/jira-service-management)
- [View OpenText Universal Discovery and CMDB Profile](https://www.getapp.ie/software/2039783/ucmdb-cm)
- [View Original Comparison](https://www.getapp.ie/compare/91811/2039783/jira-service-management/vs/ucmdb-cm)

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