---
description: Compare JIRA Service Management vs ManageEngine ServiceDesk Plus MSP for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JIRA Service Management vs ManageEngine ServiceDesk Plus MSP Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> ManageEngine ServiceDesk Plus MSP](https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp)

# Compare JIRA Service Management vs ManageEngine ServiceDesk Plus MSP

Canonical: https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp

> Detailed comparison between JIRA Service Management and ManageEngine ServiceDesk Plus MSP. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | ManageEngine ServiceDesk Plus MSP |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 763 | 5 |
| **Starting Price** | US$20.00 | US$1,445.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### JIRA Service Management

- Analytics
- Approval Workflow
- Asset Tracking
- Backup and Recovery
- Change Management
- Contract/License Management
- Customisable Branding
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Management
- Knowledge Management
- License Management
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Ticket Management

### ManageEngine ServiceDesk Plus MSP

- Analytics
- Approval Workflow
- Asset Tracking
- Backup and Recovery
- Change Management
- Contract/License Management
- Customisable Branding
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Management
- Knowledge Management
- License Management
- Project Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.getapp.ie/software/91811/jira-service-management)
- [View ManageEngine ServiceDesk Plus MSP Profile](https://www.getapp.ie/software/2049613/servicedesk-plus-msp)
- [View Original Comparison](https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JIRA Service Management vs ManageEngine ServiceDesk Plus MSP Comparison | GetApp Ireland 2026","description":"Compare JIRA Service Management vs ManageEngine ServiceDesk Plus MSP for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp","about":[{"@id":"https://www.getapp.ie/software/91811/jira-service-management#software"},{"@id":"https://www.getapp.ie/software/2049613/servicedesk-plus-msp#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.ie/software/91811/jira-service-management","@id":"https://www.getapp.ie/software/91811/jira-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus MSP","description":"ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform. \n\nKey features of ManageEngine ServiceDesk Plus MSP include timesheets, business intelligence, automated billing, and customizable branding. Administrators can use the dashboard to gain insights into generated revenue, managed assets, billable and non-billable hours, technicians' performance, customer satisfaction, ticket inflow trends, and other metrics. \n\nManageEngine ServiceDesk Plus MSP allows businesses to organize and manage contacts within a centralized platform, scan clients' assets, personalize accounts according to requirements and use custom or built-in reports to analyze key performance indicators.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c966f631-9bf8-49db-b63f-ff8e213e34a5.png","url":"https://www.getapp.ie/software/2049613/servicedesk-plus-msp","@id":"https://www.getapp.ie/software/2049613/servicedesk-plus-msp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":5},"offers":{"price":"1445","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/1415/incident-management/software","@type":"ListItem"},{"name":"JIRA Service Management vs ManageEngine ServiceDesk Plus MSP","position":3,"item":"https://www.getapp.ie/compare/91811/2049613/jira-service-management/vs/servicedesk-plus-msp","@type":"ListItem"}]}]}
</script>