---
description: Compare JIRA Service Management vs Kaseware for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JIRA Service Management vs Kaseware Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> Kaseware](https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware)

# Compare JIRA Service Management vs Kaseware

Canonical: https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware

> Detailed comparison between JIRA Service Management and Kaseware. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | Kaseware |
| **Overall rating** | 4.5/5 | 3.0/5 |
| **Total Reviews** | 770 | 3 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### JIRA Service Management

- API
- Alerts/Notifications
- Communications Management
- Compliance Management
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Document Management
- Email Alerts
- For IT Project Management
- Incident Management
- Investigation Management
- Mobile Access
- Multi-Language
- Reporting & Statistics
- Scheduling
- Task Management
- Third-Party Integrations

### Kaseware

- API
- Alerts/Notifications
- Communications Management
- Compliance Management
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Document Management
- Email Alerts
- For Law Enforcement Agencies
- Incident Management
- Investigation Management
- Mobile Access
- Multi-Language
- Reporting & Statistics
- Scheduling
- Task Management
- Third-Party Integrations

## Links

- [View JIRA Service Management Profile](https://www.getapp.ie/software/91811/jira-service-management)
- [View Kaseware Profile](https://www.getapp.ie/software/2075699/kaseware)
- [View Original Comparison](https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JIRA Service Management vs Kaseware Comparison | GetApp Ireland 2026","description":"Compare JIRA Service Management vs Kaseware for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware","about":[{"@id":"https://www.getapp.ie/software/91811/jira-service-management#software"},{"@id":"https://www.getapp.ie/software/2075699/kaseware#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware#breadcrumblist"},"@id":"https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.ie/software/91811/jira-service-management","@id":"https://www.getapp.ie/software/91811/jira-service-management#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":770},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Kaseware","description":"Kaseware is an investigative case management software solution built specifically for law enforcement, government agencies, and corporate security teams. Founded by former FBI agents who developed the FBI's Sentinel case management system, Kaseware aims to streamline investigations by consolidating tools into one easy-to-use platform.\n\nThe software centralizes case information and automates workflows to help users work more efficiently. Key features include case management, link analysis, reporting, mobile integration, AI services, and more. Kaseware is highly configurable, with customizable dashboards, controls, permissions, and integrations tailored to each organization's specific needs and workflows.\n\nAn all-in-one solution, Kaseware eliminates the need to jump between multiple systems to manage cases. Everything investigators need is connected in one searchable database, enabling users to easily spot connections, patterns, and insights. Seamless collaboration features allow teams to work together no matter where they are located.\n\nDesigned by investigators for investigators, Kaseware strives to make users' jobs easier and communities safer. The software is backed by dedicated customer support and training resources to ensure each deployment is optimized for success. With an intuitive interface, robust capabilities, and flexible configurations, Kaseware gives investigation teams the tools they need to close cases efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1793547-588a-4282-8b1c-3921af654f89.png","url":"https://www.getapp.ie/software/2075699/kaseware","@id":"https://www.getapp.ie/software/2075699/kaseware#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/1415/incident-management/software","@type":"ListItem"},{"name":"JIRA Service Management vs Kaseware","position":3,"item":"https://www.getapp.ie/compare/91811/2075699/jira-service-management/vs/kaseware","@type":"ListItem"}]}]}
</script>