---
description: Compare Zendesk Suite vs eDesk for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs eDesk Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> eDesk](https://www.getapp.ie/compare/9448/102115/zendesk/vs/xsellco-helpdesk)

# Compare Zendesk Suite vs eDesk

Canonical: https://www.getapp.ie/compare/9448/102115/zendesk/vs/xsellco-helpdesk

> Detailed comparison between Zendesk Suite and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | eDesk |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4079 | 71 |
| **Starting Price** | US$39.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.getapp.ie/software/9448/zendesk)
- [View eDesk Profile](https://www.getapp.ie/software/102115/xsellco-helpdesk)
- [View Original Comparison](https://www.getapp.ie/compare/9448/102115/zendesk/vs/xsellco-helpdesk)

-----

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