---
description: Compare Zendesk Suite vs Stonly for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Stonly Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> Stonly](https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly)

# Compare Zendesk Suite vs Stonly

Canonical: https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly

> Detailed comparison between Zendesk Suite and Stonly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Stonly |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 12 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Content Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Decision Support Systems
- Document Storage
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Language
- Reporting & Statistics
- Self Service Portal
- Surveys & Feedback
- Third-Party Integrations

### Stonly

- API
- Activity Dashboard
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Content Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Decision Support Systems
- Document Storage
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Multi-Language
- Reporting & Statistics
- Self Service Portal
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Zendesk Suite Profile](https://www.getapp.ie/software/9448/zendesk)
- [View Stonly Profile](https://www.getapp.ie/software/2042031/stonly)
- [View Original Comparison](https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Stonly Comparison | GetApp Ireland 2026","description":"Compare Zendesk Suite vs Stonly for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly","about":[{"@id":"https://www.getapp.ie/software/9448/zendesk#software"},{"@id":"https://www.getapp.ie/software/2042031/stonly#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly#webpage","isPartOf":{"@id":"https://www.getapp.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.getapp.ie/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.ie/software/9448/zendesk","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/9448/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Stonly","description":"Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.\n\nUnlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. \n\nUse AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones.\n\nEasily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.\n\nIntegrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3623193f-1131-4339-ab86-417ec71c8315.jpeg","url":"https://www.getapp.ie/software/2042031/stonly","@type":"SoftwareApplication","@id":"https://www.getapp.ie/software/2042031/stonly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":12},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Information Technology Service Management (ITSM) Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Zendesk Suite vs Stonly","position":3,"item":"https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly","@type":"ListItem"}],"@id":"https://www.getapp.ie/compare/9448/2042031/zendesk/vs/stonly#breadcrumblist"}]}
</script>