---
description: Compare Zendesk Suite vs Hiver for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Hiver Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> Hiver](https://www.getapp.ie/compare/9448/20502/zendesk/vs/hiver)

# Compare Zendesk Suite vs Hiver

Canonical: https://www.getapp.ie/compare/9448/20502/zendesk/vs/hiver

> Detailed comparison between Zendesk Suite and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Hiver |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4072 | 146 |
| **Starting Price** | US$39.00 | US$55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- Activity Tracking
- Analytics
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Hiver

- Activity Tracking
- Analytics
- Canned Responses
- Chat/Messaging
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.getapp.ie/software/9448/zendesk)
- [View Hiver Profile](https://www.getapp.ie/software/20502/hiver)
- [View Original Comparison](https://www.getapp.ie/compare/9448/20502/zendesk/vs/hiver)

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