---
description: Compare Zendesk Suite vs OpenText Core Service Management for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs OpenText Core Service Management Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zendesk Suite \<span\>vs\</span\> OpenText Core Service Management](https://www.getapp.ie/compare/9448/2067115/zendesk/vs/service-manager)

# Compare Zendesk Suite vs OpenText Core Service Management

Canonical: https://www.getapp.ie/compare/9448/2067115/zendesk/vs/service-manager

> Detailed comparison between Zendesk Suite and OpenText Core Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | OpenText Core Service Management |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4079 | 9 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Zendesk Suite

- Analytics
- Asset Tracking
- Change Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- Help Desk Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Live Chat
- Problem Management
- Recording
- Release Management
- Self Service Portal
- Support Ticket Management
- Transfers/Routing
- Web-based Deployment

### OpenText Core Service Management

- Analytics
- Change Management
- Customer Support
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Live Chat
- Problem Management
- Release Management
- Self Service Portal

## Links

- [View Zendesk Suite Profile](https://www.getapp.ie/software/9448/zendesk)
- [View OpenText Core Service Management Profile](https://www.getapp.ie/software/2067115/service-manager)
- [View Original Comparison](https://www.getapp.ie/compare/9448/2067115/zendesk/vs/service-manager)

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