---
description: Compare Zendesk Suite vs respond.io for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs respond.io Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> respond.io](https://www.getapp.ie/compare/9448/2068199/zendesk/vs/respond-io)

# Compare Zendesk Suite vs respond.io

Canonical: https://www.getapp.ie/compare/9448/2068199/zendesk/vs/respond-io

> Detailed comparison between Zendesk Suite and respond.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | respond.io |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 52 |
| **Starting Price** | US$39.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### respond.io

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.ie/software/9448/zendesk)
- [View respond.io Profile](https://www.getapp.ie/software/2068199/respond-io)
- [View Original Comparison](https://www.getapp.ie/compare/9448/2068199/zendesk/vs/respond-io)

-----

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