---
description: Compare SurveyLab vs Customer Thermometer for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SurveyLab vs Customer Thermometer Comparison | GetApp Ireland 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [SurveyLab \<span\>vs\</span\> Customer Thermometer](https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer)

# Compare SurveyLab vs Customer Thermometer

Canonical: https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer

> Detailed comparison between SurveyLab and Customer Thermometer. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveyLab | Customer Thermometer |
| **Overall rating** | 4.9/5 | 4.9/5 |
| **Total Reviews** | 62 | 18 |
| **Starting Price** | US$49.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SurveyLab

- API
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Email Management
- Mobile Survey
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Response Quotas
- SSL Security
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Customer Thermometer

- API
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Email Management
- Mobile Survey
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Response Quotas
- SSL Security
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View SurveyLab Profile](https://www.getapp.ie/software/9887/mysurveylab)
- [View Customer Thermometer Profile](https://www.getapp.ie/software/91368/customer-thermometer)
- [View Original Comparison](https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SurveyLab vs Customer Thermometer Comparison | GetApp Ireland 2026","description":"Compare SurveyLab vs Customer Thermometer for Irish businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer","about":[{"@id":"https://www.getapp.ie/software/9887/mysurveylab#software"},{"@id":"https://www.getapp.ie/software/91368/customer-thermometer#software"}],"breadcrumb":{"@id":"https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer#breadcrumblist"},"@id":"https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ie/#website"},"publisher":{"@id":"https://www.getapp.ie/#organization"},"inLanguage":"en-IE"},{"name":"SurveyLab","description":"SurveyLab is professional survey software for any size of business, non-government organizations, and professionals. SuveyLab is a survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Suitable for businesses within market research, customer experience, digital, sales, or employee insights, SurveyLab can be used collaboratively for any size team.\n\nSurveyLab understands the power of teamwork and users can work in a team, assign roles, and access rights for surveys and tests. The cloud-based app provides HTTPS / SSL surveys encryption, password strength verification, security policy management, and event logs so that businesses can track operations on your account and ensure security.\n\nAny type of device can be used for SurveyLab surveys including pc, laptop, tablet, or mobile. Full \nresponsiveness of surveys enables automatic adaptation to device screen of any proportions. The cloud-based app also supports a range of languages, including right-to-left written languages like Arabic, Hebrew, or Persian (Farsi). \n\n21 different question types are available in SurveyLab, including advanced ones like Matrix, NPS / NPS2, rating, upload file, hot spots, or heat maps in order to help businesses create custom forms adapted to their needs. Users are able to adjust survey themes to their branding. They can choose survey colours, fonts, buttons to meet business needs. Logos can also be added, as well as redirections and custom survey URL.\n\nWith SurveyLab you can analyze survey results in real-time, create cross-tab reports, compare segments, filter and download results in any format (CSV, Excel, SPSS, PDF, PowerPoint). \n\nSurveyLab provides access to one of the biggest online survey panels, with over 100 million panellists in 150 countries including Cint, Research Now, MyPanelLab and iWadi to deliver the best sample quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/225ff5f7-3280-4327-a4f6-c0e1b9f13d54.png","url":"https://www.getapp.ie/software/9887/mysurveylab","@id":"https://www.getapp.ie/software/9887/mysurveylab#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":62},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Customer Thermometer","description":"Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your brands, products, services and people with a single click. This maximizes the response rate for customer feedback surveys, eliminating bias and ensuring the insights you uncover can be acted upon to realize bottom-line benefits.\n\nIt’s all driven by the complete Customer Thermometer platform, delivered via SaaS, that allows you to launch real-time surveys by embedding them in any email. CT is used by more than 10,000 support, service and help desk teams around the world to keep tabs on customer satisfaction, track NPS, measure a range of metrics and KPIs and even drive employee engagement.\n\nOur quick and easy formula for feedback surveys ensures a simple-to-use configuration and customization interface with powerful reporting dashboards. And for customers, surveys are so simple to use that response rates regularly reach 80% and above.\n\nCustomer service is paramount at CT, which is why we’ve built an award-winning support team known far and wide as the ‘Ministry of Magic’. This dedicated team has been at the sharp end of real-time customer feedback surveys for over 10 years and are on hand to address any issues or opportunities for optimization. We have amassed readymade integrations with all the leading email platforms, CRMs, PSAs, etc. and publish APIs so we can integrate with practically anything else you want.\n\nCustomer Thermometer supports comprehensive customization so you can align surveys with all your branding, brand colors and fonts, promotions, links and even design custom icons for customers to click on. That’s the same for emails and the landing pages that customers get directed to upon clicking a response. We recommend using landing pages to ask follow-up questions (where applicable), collect additional comments and direct to social media feeds.\n\nCT works by embedding surveys into the emails you send, but we can also send emails on your behalf. These are sent via secure email servers so that they don't end up in recipients’ spam or junk folders. Plus we ensure they render correctly on mobile devices. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.\n\nWe’re also adding new features all the time – each geared toward making the platform richer, more customizable and continually attuned to market requirements. For instance, you can now use CT for ‘closed loop’ feedback response, ensuring every customer who provides a piece of feedback that demands a reaction gets the attention they deserve – by assigning and alerting your internal resources to contact, investigate and close-out each case.\n\nThere’s more at www.customerthermometer.com – including a treasure trove of valuable content and practical resources to help CX professionals make their mark with customer feedback. You can also trial CT for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/39b9384f-e9df-4bf7-9a84-0b969c3ecfc3.png","url":"https://www.getapp.ie/software/91368/customer-thermometer","@id":"https://www.getapp.ie/software/91368/customer-thermometer#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":18},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Survey Software","position":2,"item":"/directory/234/survey/software","@type":"ListItem"},{"name":"SurveyLab vs Customer Thermometer","position":3,"item":"https://www.getapp.ie/compare/9887/91368/mysurveylab/vs/customer-thermometer","@type":"ListItem"}]}]}
</script>