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Here's our list of apps for IT Service Software. Filters help you narrow down the results to find exactly what you’re looking for.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Read more about JIRA Service Management
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
Read more about HaloITSM
Create a seamless IT service with Wrike's work management. Use custom forms and templates to handle requests, organize IT onboarding, track progress, and manage workloads. Plan projects with Gantt charts and showcase results with built-in reporting.
Read more about Wrike
ConnectWise Command is a remote monitoring and management (RMM) solution designed to help managed service providers (MSPs) manage any customer's IT infrastructure. Designed for servers, desktops, networks, and mobile, it offers tools to monitor and manage the health of servers and devices.
Read more about ConnectWise Command
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices and more.
Read more about NinjaRMM
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.
Read more about Atera
Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.
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Sunrise IT Service Management (ITSM) is designed to help businesses streamline IT operations, resource planning, and customer support functions. It enables IT support analysts to log, track, and resolve customer queries, automate common request processes, and gain visibility into work queues.
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Zendesk is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface.
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Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features.
Read more about mHelpDesk
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
Read more about SolarWinds Service Desk
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Read more about Spiceworks
LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device.
Read more about LogMeIn Central
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups.
Read more about ConnectWise Manage
The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams.
Read more about Vivantio
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.
Read more about Issuetrak
Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring.
Read more about Splunk Enterprise
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
Read more about BMC Helix ITSM
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
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Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.
Read more about Autotask PSA
When an end user has an issue you need to be able to deal with it as quickly as possible. InvGate Service Desk makes it easy to log, manage, and report on the IT issues that are affecting your company and its people. Not only for a quick resolution, but also for offering a good end user experience.
Read more about InvGate Service Desk
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.
Read more about OTRS
FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build high-performance field service teams with the aim of improving revenue. Features include scheduling, dispatch, task management, invoicing, asset management, time tracking and more.
Read more about FieldAware
Tigerpaw One business management software provides everything you need to begin the automation process, increase collaboration, streamline project management, increase cash-flow, expand your sales pipeline through sales automation, minimize costs and improve customer service.
Read more about Tigerpaw Software
Automox is a cloud-based cyber hygiene and patch management solution that helps enterprises streamline endpoint protection and minimize cyber threats across all devices. The centralized platform provides users with an overview of devices requiring patch approvals, system updates, or troubleshooting.
Read more about Automox
The Service Program is a QuickBooks add-on for service providing companies such as pool servicing, lawn care, pest control, sanitation and more, delivering key features across service dispatch, routing, work order management, maintenance scheduling, GPS, mobile & customer services, via a web portal
Read more about The Service Program
SeamlessDesk is a cloud-based service desk software suite designed to help organizations of all sizes streamline their customer support processes. Respond to tickets with Help Desk, manage assets with Asset Manager, publish customizable articles with Knowledgebase, and much more.
Read more about SeamlessDesk
BlueFolder is an equipment centric field service and work order management solution with work order software, scheduling, billing, customer portal, and asset tracking. Try it FREE (no credit card required) for 15 days!
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EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
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HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
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NetSupport Manager is a remote access management solution designed to help businesses manage devices remotely across multiple platforms. Key features include two-way communication, remote control, real-time monitoring, systems management, and multi-platform support.
Read more about NetSupport Manager
vScope is an IT asset management tool that automatically inventories and creates an overview of an organization’s IT information. With vScope IT departments can create powerful reports and analyzes which will ensure a stable and cost efficient delivery of IT.
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CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.
Read more about CA Service Desk Manager
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Read more about Capacity
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