Here's our list of apps for Speech Analytics Software. Filters help you narrow down the results to find exactly what you’re looking for.

25 Software options

By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers. Read more about VoiceAnalytics
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone
Get unfiltered visibility into what's happening with your sales team, your deals, and your market with Revenue Intelligence from Gong. Read more about Gong.io
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform. Read more about CallTrackingMetrics
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent
Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction. Read more about Snowfly
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection. Read more about CallFinder
Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time. Read more about daisee
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact
Appen is an artificial intelligence (AI)-enabled platform designed to help businesses across information technology (IT), automotive, retail, healthcare, and other industries access training data to deploy applications. It enables employees to streamline natural language processing (NLP), speech analysis, and data extraction operations via a... Read more about Appen
CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat. Read more about Eureka
Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time. Read more about Observe.AI
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data. Read more about OTO
MiaRec solutions portfolio is based on an innovative call recording architecture, offering advanced contact-center functionality such as call recording, live monitoring, reporting, quality management, and speech analytics. Read more about MiaRec
Driving improved CX, sales and compliance outcomes through having the right data in the right format Read more about VoiceAI
Clarabridge is a customer experience management app that turns customer feedback into analytics. It uses a text analytics engine to translate customer interactions from multiple sources to generate actionable insights for business. It helps you garner important customer sentiment and intentions. Read more about Clarabridge
Prodigal is a cloud-based debt collection software that helps businesses collect debts, manage account receivables (AR), and track agents' performances on a unified portal. The artificial intelligence (AI)-enabled solution lets debt collectors score borrower accounts and calculate propensity score. Read more about Prodigal
Stratifyd is an augmented intelligence and data analytics platform which helps businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Using the AI-enabled speech analytics solution, customer care representatives can develop transcripts of call recordings. Read more about Stratifyd
Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files. Read more about Contact Cubed
Tethr is a speech analytics software designed to help contact centers and various business teams such as sales, marketing, IT and finance, among others leverage artificial intelligence (AI) technology to convert customer interactions via phone calls, chats or emails into actionable insights. Read more about Tethr
Verint Speech Analytics is a cloud-based software which helps businesses transcribe and analyze calls to gain customer insights in real-time. It allows organizations to measure customer satisfaction levels, calculate customer churn rates, analyze agents’ performance, and run marketing campaigns. Read more about Verint Speech Analytics
Contexta360 is an online platform for analyzing speeches and customer telephone interactions. Speech recognition, natural language processing (NLP), and AI are used to automate the analysis of spoken words. The core module enables organizations to manage and interact with other modules within the software. Read more about Contexta360
Fonetik is a speech analytics platform engineered to help businesses understand what each customer says and feels and form behaviourally informed decisions. Read more about Fonetik
SoapBox Labs builds speech recognition technology for kids. Its proprietary technology has been built to deliver private and accurate results for kids ages 2 to 12 of all accents and dialects. Soapbox labs also takes into account kids’ unpredictable speech patterns and behaviors. Read more about SoapBox
Rev.ai’s suite of speech-to-text APIs allows businesses to build downstream applications. Speech recognition software built from speech engine trained to transcribe content on various topics with various accents for various industries. Read more about Rev.ai

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