Best List of Customer Service Software Applications & Tools

Zendesk 587

Cloud customer service software

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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Freshdesk 218

Online Customer Support Software & Helpdesk Solution

Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

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AfterShip

Shipment tracking and notification software

AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop

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Kayako 26

Unified Customer Service Platform

Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.

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GrexIt 17

Manage Customer Support and Sales Leads right from your Gmail

GrexIt is the easiest way to handle customer support and sales lead emails. GrexIt lets you share your Gmail labels, which make delegating and tracking emails super easy. Assigning an email to a team mate is as easy as adding a label to the email. You can filter your Gmail inbox anytime to see open/closed leads and queries, and who is doing what. Set up takes just 2 minutes, and our helpful customer support is always around to get you started quickly.

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Five9 194

A Leading Provider of Cloud Contact Center Software

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

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Help Scout 81

Web-based help desk designed for a great customer experience

Trusted by 8,000 customers in 70+ countries, including Basecamp, Buffer, GrubHub, AngelList and Timbuk2.

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Impel 1

Business Management on the Cloud and on the Go!

Impel is a Cloud + Mobile smart business management software. From Quotes to Orders to Invoices to Collections, Support and Inventory. Everything for your customer in one integrated system. 1000+ Orders generated, 4000+ text commands processed, over 15,000 web requests daily. When CRM is not enough and ERP is too much, Impel is the answer. Impel helps companies put their customers at the center of their business operations. Impel enables everyone from sales executives to finance guys to spend less time on data management and more time on customer-focused tasks.Impel's product range has extended to cover the entire business operations for companies. For companies that do not require Production Planning and Bill of materials, Impel is the single integrated system for company-wide deployment. Impel offers a free 15 day trial of Impel. All you need to do is click on the Free Trial button on the Impel website and start using Impel – now!

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LiveOps 1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.

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WalkMe 10

WalkMe™ is an interactive online guidance and engagement platform

WalkMe is a cloud-based Enterprise Class Guidance and Engagement Platform for businesses to guide and engage users through any online experience. Step-by-step onscreen guidance is delivered to users so that they are able to move with confidence through any website or web-based software. The WalkMe context-intelligent algorithm ensures that the right people receive the right guidance at the right time.

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elevio 4

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

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Chatfuel 2

AI chatbot building platform

Chatfuel is an AI chatbot building platform designed to provide individuals & enterprises with the tools to create conversational chatbots easily

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Verint

Workforce optimization for customer service businesses

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

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Jira Service Desk 106

A beautifully simple service desk built on JIRA

Jira Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Reshape what IT means for your business.

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Aircall 84

Phone system for support and sales teams

Aircall is a cloud-based phone solution that helps businesses deploy their call center quickly. Aircall’s mission is to add value to the voice channel through powerful integrations that connect to your workflow.

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ilos 4

Screen recording, video sharing and storing platform

ilos is a screen recording software and platform for sharing, storing and organizing videos on the cloud

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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SysAid 51

One Service Desk. All Essentials.

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and services with greater ease and efficiency. Over 10,000 organizations are using our intuitive and cost-effective solutions.

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UserVoice 44

Build better products with intelligent product feedback

UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

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Talkdesk 44

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Gladly

Cloud-based customer service platform for B2C companies

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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Zendesk Chat 27

Live chat software for SMBs and Enterprises

Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support.

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iAdvize 8

Customer Service & Support

iAdvize is a conversational marketing platform that connects prospects in need of advice with experts who are available 24/7 via real-time messaging.

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HappyFox 42

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

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Helpshift 19

Scalable customer care in your web & mobile apps

Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more

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SnapEngage 18

Live Chat Software for Sales and Support Teams

SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Increase customer engagement and convert more leads with SnapEngage.

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iuvoDesk 1

Help Desk and Social Customer Service

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface. First user free

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ETran

Finance & Accounting

FTNI’s ETran solution helps customers streamline payment processing and minimize risk by consolidating Remote Deposit Capture, single and recurring ACH and credit/debit card transactions, on a single platform, in a managed services environment. FTNI specializes in reflecting these payments, real-time or batch, in the merchant’s accounting system.

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Akio

Multi-channel customer interaction management platform

Akio is unified multi-channel customer interaction tool designed to facilitate web, voice, written & mobile exchanges between customers & customer service teams

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Samanage 359

IT Service Desk & Asset Management Software

Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.

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Zoho Assist 14

Instant Remote Support. Unattended Remote Access.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

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ClickDesk 5

Turn your website visitors to happy customers :)

ClickDesk provides a magic box of Live chat, Voice chat, Help desk and Social Toolbar for your website.

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LiveAgent 237

Great customer service starts with better help desk software

15.229 customers gave LiveAgent a 5-star rating in the 2016 survey. Sign up to see why.

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Bookafy 100

Online Appointment Booking Software

Let your clients book, reschedule, cancel appointments automatically. Bookafy automates scheduling, reminders and integrates with your other favorite apps.

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Inbenta

AI-powered search for customer support & e-commerce

Inbenta's search solution uses patented natural language processing and AI to provide accurate results for customer support, e-commerce and conversational bots.

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Zoho Desk 1124

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers.

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Bloomfire 154

Sales enablement and knowledge management solution

Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.

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Deskero 52

Customizable Help Desk and Ticketing System

Deskero is a customer care application that helps you manage multi-channel support queries, track performance and proactively engage your customers on social networks.

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Salesforce Service Cloud 40

Salesforce1 customer service app

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

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Vocalcom 18

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we provide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.

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Ameyo 16

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

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Oracle Service Cloud 2

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.

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Business Driver

Business & project management tool

Business Driver is a comprehensive set of tools to help you manage your projects and your business. Business Driver acts as a catalyst that facilitates collaboration within each workgroup. The integrated communication tools and the various possibilities offered by the platform will be able to help you achieve the goal of making faster and more effective the collaboration of each project team. Business Driver allows you to give the customer a privileged access to the project where the customer can find all the details of the status of the project: greater transparency in the planning and in the operational phases is certainly a strong added value to enhance the trust of the customer to your organization. The tool Ticket Assistence will enable you to provide a support service online so far relegated only to expensive entrerprise solution. Other key functions are: risk management, e-mail integration, invoicing.

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MindTouch

Self-service customer success & knowledge base platform

MindTouch is a scalable, self-service customer support platform & knowledge base. MindTouch helps companies understand and connect with their buyers & customers

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NewVoiceMedia 47

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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Whatfix 30

Ease Onboarding, Smarter Training & Improve Support

Whatfix is a smarter way for a business to Ease Onboarding, Improve Support and Reduce Training effort for its users by using Whatfix Interactive Guides

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LiveHelpNow 14

Customer Service & Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understand your customer and provide better help and all-round service. LiveHelpNow's live chat tool engages with your website visitors to garner customer feedback, send targeted messages and relevant recommendations. The app also provides email and ticket management, knowledge base publishing, call management and tracking, and employee training.

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Parature 11

Customer service software from Microsoft

Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge.

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Dixa 4

All-in-one customer service platform

Dixa is a cloud-based customer service platform that combines chat, email, and calls in a single interface, with real-time monitoring, built-in CRM, and more

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Velaro 2

Enterprise live chat software

Velaro is website live chat software designed to provide enterprises with the tools to optimize sales, customer service & sales representative productivity

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Salesforce Sales Cloud 4359

Cloud-based CRM & Sales Automation

Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.

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Scorebuddy 25

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day FREE trial.

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SmartSupport 12

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!

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Agendize 6

Conversational Booking and CRM

Appointment Scheduling allows your customers the ability to book appointments online with real-time availabilities and automated reminders. Get up to 40% more bookings while reducing no-shows and saving hours per week.

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Nanorep 4

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization.

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Whisbi 1

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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Issuetrak 121

Issue tracking software for help desk and customer service

100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device.

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FieldOne 23

Field Service Management solution

FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow.

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Agiloft 23

Improve efficiency with a helpdesk that works the way you do

Awarded “Best Overall Value” three years in a row by Info-Tech, Agiloft Helpdesk streamlines operations and improves efficiency. Trusted by 2.5+M users.

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MightyCall 23

Manage Phone Calls, Email and Social Media Inquires Without Dedicated Agents

MightyCall helps small businesses and entrepreneurs drive and grow their business, taking care of customer experience. Grow your business while MIGHTYCALL focuses on keeping your customers happy and coming back for more.

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AnswerHub 7

Enterprise Developer Relations & Knowledge Mgmt. platform

AnswerHub is an enterprise developer relations software for building custom, privately or publicly facing communities.

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Toonimo 2

Audio-Visual Guidance to your Website

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.

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3CLogic 45

Cloud Contact Center Software

3CLogic is a leading provider of cloud call center software , providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses.

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Vision Helpdesk 25

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

We offer three products to manage customer support for all size business. 1) Multi channel help desk software 2) Satellite help desk (Multi company help desk ) 3) Service desk software (ITIL / ITSM ready)

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Casengo 12

Customer Support Software for Live Chat, Email and Twitter

Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

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Coresystems 9

Field service and customer support management solution

Coresystems is a solution designed to connect and automate service activities. Manage field service operations and customer support from one place.

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Brand Embassy 1

Social Customer Service Software

Brand Embassy is social customer service software designed to deliver human connections at scale.

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LiveHelp 1

Live chat platform for customer care & customer engagement

LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

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Slaask 1

Customer service app for Slack users

Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses

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Kustomer

Intelligent CRM for customer experience

Kustomer is an intelligent CRM which helps support teams centralize their customer-related data & tasks with smart workflows, automation & data integrations

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Blitzz

Video-powered technical support platform

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents, & more

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Bright Pattern 51

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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HappyFox Chat 8

Premium live chat software

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

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My Work Scheduler 2

Scheduling for the customer service industry

My Work Scheduler is a cloud-based scheduling solution for the customer service industry, offering drag-and-drop scheduling, email & SMS communication, and more

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SupportDesk

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App. Incident, Problem, Change Management, Asset Management, Knowledgebase. SupportDesk is available both in the Cloud and On-Premises.

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CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on behalf of its customers annually, across 140 countries and 32 languages, and clients include Philips, Tommy Hilfiger, Electrolux, and Canon.

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KnowledgeOwl 197

Knowledge base and documentation software

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information. Our knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created making the employee onboarding process more streamlined.

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Acctivate 85

QuickBooks inventory management software for SMBs

Acctivate is a best-in-class inventory management system designed to optimize warehouse, purchasing and inventory operations across the entire business.

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Tagove 18

Live chat and remote support software

Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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iorad

Create application instructions and step-by-step tutorials

Train employees and provide customers with guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application

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Magentrix 21

Customer, Employee and Partner Communities

Magentrix Social Intranet allows you to collaborate and communicate on any type of data with familiar social tools that your employees are used to.

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FluentStream 17

A cloud-based business phone service

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

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Client Heartbeat 3

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer satisfaction scores to intelligently identify your unhappy customers and increase customer retention.

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Shared Groups 1

Contact sharing solution with GMail integration

Are you looking for a simple way to share your domain contacts with your colleagues or your different Google accounts? Our shared groups application works with all editions of Google Apps!

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WhosOn 1

Track - Chat - Engage

WhosOn Live Chat & Engagement Software is both a sales and customer service solution.

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Comm100 Live Chat 18

Online support tool for websites

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time.

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Qhub 2

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.

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UserEcho 1

Interactive customer support & feedback community

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

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Vivantio Pro 72

Flexible, Trusted, Reliable Service Desk Software

Vivantio Pro is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

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UseResponse 19

All-in-one customer support suite

Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.

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Iridize 17

Enterprise grade product training and user onboarding

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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Freshservice ServiceDesk 38

A complete IT Service Management Tool for your Business

Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.

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Yonyx 22

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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CustomerSure 15

Sales and Customer Satisfaction

CustomerSure is simple web-based software to help you collect, share and act on customer feedback. It's been designed for businesses who understand that good customer service is great for business; and the software provides a range of practical features that help to improve satisfaction, and drive up retention, repeat business and recommendations. CustomerSure helps you design lightning fast satisfaction surveys and customer service pages that integrate easily with your website. Together these make it really easy to collect honest, timely feedback from customers, and to share this with everyone in the business so that your customers get great service, every time. The software then goes one step further than other feedback tools: it makes sure you act on every piece of feedback, so that every customer feels valued and inclined to recommend you.

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PHC FX 4

PHC FX is a complete business solution, 100% online.

PHC FX has everything you need to run your service business online. Invoicing to get paid and go paperless. Monitor your Accounts and Money by tracking how much comes in, to plan how much goes out. Control where your team spends their time and your money with Team & Project management. Your customer will know you love them when they get special treatment from a concerned CRM. And to keep them happy, Service provides a superb customer support from your inbox.

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ConvergeHub 22

#1 Easiest Converged CRM for SMBs

ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement

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InvGate Service Desk 21

Modern Intuitive IT Service Desk Software

Intuitive web-based service desk software to streamline and automate your IT service management.

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VisionFlow 9

Product development, ALM, ITSM, Customer Support, Project Management and CRM

VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM. If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective. If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.

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Convoso 6

Customer experience, simplified.

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

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VeriShow 5

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.

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CustomerWise 1

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

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Dezide 1

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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Tender Support

Customer support software

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers and help them with their issues, as well as providing a place for customers to help and engage with each other.

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Ottspott

Cloud communications & call center bot for Slack

Ottspott is a business telephony/call center Slack add-on and desktop app with which businesses can centralize inbound and outbound customer support calls & SMS

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C2 ATOM 10

Full Service Management Solution

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates softwa

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Answerbase 7

Meet your customers’ and company's information needs

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.

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Message Mate

Secure texting solution for business websites

Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap

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ConnectWise Control 246

Remote Support, Remote Meeting & Remote Access Software

Remote support, remote access, and remote meeting in one solution

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Helprace 3

All-in-one customer service solution

Helprace allows companies of any size to manage customer support: It's a help desk ticketing system, knowledge base and feedback community in one application.

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Logicalware 2

Manage all your customer interactions in one place with Logicalware's smart, efficient multi-channel customer support solutions

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service. MailManager is used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies and clients include Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy. Through consultation and close collaboration, we tailor our solutions to fit our clients’ needs. We analyse and map your customer service workflows to optimise MailManager for your business and determine the level of systems integration and customisation required.

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ITSM 365

100% customizable Service Desk for any business small or large

Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base

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Tracker 62

Customer Service and Support Management Software

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools. The Self Service Center, PhaseWare's customer self-service web portal, will enable timely and effective agent troubleshooting by making use of powerful knowledge base features. Improve your agents' productivity and performance by using a single interface for customer info, case management, and performance monitoring.

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Aspect Zipwire 15

Cloud contact center app

Zipwire from Aspect helps to bring your contact center to the cloud with support for multichannel interactions and real-time data.

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ManageEngine SupportCenter Plus 2

Web based customer support

SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more

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HelpMaster 1

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.

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iHelpDesk 1

Cloud-based help desk service

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

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Beevolve

Social Media Monitoring & Analytics Platform

Monitor what people are saying online about your market, brand, product/service and competitors. Generate leads and increase sales through social media by connecting to people at their point of need. Organically market your product on social media by participating in conversations with your potential customers, existing customers and influential opinion makers in your market.

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Userlike Live Chat 204

Help your customers when it matters, where it matters.

Userlike is a live chat solution for website and messenger support. Connect with your customers directly on your website or via their messenger app.

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Aspect Unified IP 23

Unified customer communication platform for contact centers

Aspect Unified IP is a unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels, and more

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Subiz Live Chat 10

Website-integrated Live Chat Software

Subiz provides a web-based platform where website owner can invite visitor for a direct chat and turn them into paying and happy customers.

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Focus Contact Center 4

Call & Contact Center Software Focus Contact Center

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

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Adxstudio Portals 2

Microsoft Dynamics CRM-integrated web portals

Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors

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getReply 2

Simple Customer Support Software

getReply is a one of a kind customer support software. getReply costs only 3¢ per reply and provides you with unlimited agents, unlimited contacts and unlimited features. Setup your helpdesk in no time !

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KANA Express 3

Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues

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AzureDesk 30

Help desk software for SMBs

AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost.

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Soffront CRM 14

CRM. Marketing. Simplified

Soffront CRM is an award winning fully integrated CRM solution for sales, marketing, customer service, helpdesk, project management and more. Save without the cost of multiple add-ons and third party partners. Soffront CRM can be deployed hosted or on-premise.

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KronoDesk 3

Help, Listen & Solve - Powerful Help Desk Software

Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs? KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

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My Council Services

Your Council services at your finger tips

Allow your citizens to report it, request it, pay for it or ask for it.

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Serena Service

Single-point-of-contact IT service management

When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.

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AireContact 1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Cayzu Help Desk 29

Cayzu. Simple. Affordable. Help Desk Solution.

Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.

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JitBit Help Desk 11

Helpdesk ticketing system software

JitBit provides a helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. The help desk is protected by SSL and hosted by amazon's servers providing daily backups and 24x7 monitoring. The web-based help desk fully integrates with your email and Active Directory, providing a detailed overview of all your tickets and customers. You can organize tickets by allocating categories and tags and view specific tickets through filters. You can use filters to route tickets, apply certain actions and set priorities. You can also use tickets to create a knowledgebase and report on business performance.

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CRMdesk

CRMdesk: Web-based helpdesk for customer support automation

CRMdesk is very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site.

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Groove 21

Simple Help Desk Software

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your customers…

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viCloning 2

Intelligent Virtual Agent + Live Chat

Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by clicking on the widget. Why viCloning? - viCloning is 40 times cheaper than live chat - viCloning is 20 times cheaper than replying to emails - viCloning is 60 times more economical than answering phone calls - Quick and easy to deploy - Easy administration and management - Save time and money - viCloning doesn't sleep, go to lunch or on vacation - Powered by an advanced Natural Language Processing engine assures accuracy of responses - Automatic and proactive trainers - and more!

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ProProfs Survey Maker 1

Build and Test Knowledge

ProProfs Survey offers powerfully simple features to online marketers, trainers, educational institutions & corporations to create different kinds of surveys such as course evaluation surveys, market research surveys, product feedback surveys, learner feedback surveys and more. With ProProfs creating online surveys is a breeze. There are multiple question types available such as true/false, short answer, essay, checkboxes, multiple choice, rating scale & even scored surveys by assigning points to your survey answers Once respondents take your online survey, you get detailed reports which allow you to track your respondents and successfully interpret the results of your survey. ProProfs Survey Software can be accessed at anytime, from anywhere access and works across all kinds of browsers and mobile devices.

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Sellsy Helpdesk 26

Helpdesk Software by Sellsy

Manage your clients requests easily in your team with a beautiful tool. A new type of Helpdesk software invisible to your clients. Sellsy Helpdesk is completely transparent for your clients. Emails are sent from your personal address and never carry a ticket number. You keep a personal relationship with your clients that won't never know they're dealing with software.

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Clicktools for Salesforce 9

Custom survey, form & landing page creation platform

Create custom surveys, forms and landing pages and update Salesforce CRM immediately with Clicktools. Reduce the time, effort and cost associated with deployment of manual or outsourced surveys, forms and landing pages. Reduce administration costs involved in entry and de-duplication of data. Really being to seeto the power of linking customer feedback to alerts and triggers to account managers, client services etc.

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Fuze Suite 3

Multi-channel support for customers, partners & staff

Licensed or hosted software solution providing multi-channel support to customers, partners, staff and other stakeholders across your organization's entire ecosystem. Customer care is just the beginning. Comprehensive and modular software suite only requiring a web browser. Term agreements available, but month-to-month also welcome. Modules include: knowledge base, case mgmt., contact mgmt, feedback mgmt., chat, 2-way secure communications, community answers, community ideas, community conversations and knowledge packs. Customer say that Fuze Suite is much easier to use and administer than competing solutions from RightNow, Parature and others. Seamless integration with Web sites and limitless integration possibilities using FuzeDigital Web services. Enterprise grade with usage based pricing that makes it affordable by any sized organization.

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WFMwizard 1

Workforce management solution

WFMwizard is an innovative, complete and affordable Workforce Management solution for small and medium inbound call centers and help desks. WFMwizard automates the complete call center operations weekly planning cycle: call volume forecasting, agents staffing calculations, shifts design optimization, agents scheduling, breaks Scheduling, "what-if" simulation and fully featured charts & reports. WFMwizard is the most comprehensive workforce management solution sold on the web today!

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Acobot Live Chat Robot 1

Turn more browsers into buyers

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.

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NeuQs Free Helpdesk

Web-based help desk and support application

Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

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eStreamDesk Helpdesk

Online helpdesk & knowledge base simplified

Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

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Altitude Software

Unified communications solution

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers

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Lithium Social Response

Social customer engagement tool

Lithium Social Response is a customer engagement platform which enables SMBs to track, manage & analyze social interactions with customers simply & effectively

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Envoy 133

The easiest way to sign in visitors

Envoy's visitor registration system is the easiest way to sign in visitors. Collect guest’s contact information, capture their photos and have them sign NDAs.

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Corvisa Contact Center Suite 125

Cloud-based contact center software

Cloud-based contact center software that helps business work smarter and make customers happier.

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Techinline FixMe.IT 52

Remote Access At Its Best!

Techinline FixMe.IT is a powerful all-in-one remote desktop application that allows you to access remote computers from anywhere in the world in three easy steps.

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Sharpen 43

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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ProProfs Chat 38

Live chat software for websites

ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors

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NABD System 34

Multi-channel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.

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Front 31

Email management software and shared inbox for teams

Front provides a simple way to work with team inboxes (sales@, support@, etc). Front keeps the simplicity of email, but adds powerful collaboration features

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Avochato 9

SMS messaging for sales, support & operations teams

Avochato is an SMS/text messaging solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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Salesmachine 8

Realtime customer scoring platform

Score your customers in realtime and generates tasks, emails & notifications automatically to increase your conversion rate and reduce churn.

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SABIO 8

Knowledge management platform

SABIO is a cloud knowledge management software designed to provide companies with the technology to search & locate knowledge quickly & easily.

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SupportSync 6

Product return management & customer service for SMBs

SupportSync is a product return mangement and customer service solution designed for SMBs who provide products that require return services.

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CloudCherry 360 Feedback 5

A real-time customer experience management (CEM) platform

Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measure and improve NPS & customer experience

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PHC Service FX 4

Don’t just give answers. Give solutions.

Give your customers what they deserve, stellar support. Handle tickets from your inbox.

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Get Satisfaction 3

Drive Customer Engagement

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

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WinWeb eShop App 2

The only shop for every occassion

The WinWeb eShop App is quick to set up, easy to use and manage, but has all the functionality that a business would need to sell it's products and services online. With a low set up cost and an affordable monthly subscription, any business can now trade online and have their own e-commerce solution.

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WinWeb Cloud CRM 2

Sales force automation

Our CRM application is designed from the ground up to be seamlessly integrated with all our other applications such as Invoicing, allowing you to invoice or send quotes to contacts. This makes the system extremely powerful and flexible in terms of what can be achieved by businesses using it to manage their entire office.

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Supportbench 2

All-in-one technical & customer support ticketing system

Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more

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HelpOnClick Live Chat Software 1

Live Chat Software and Virtual agent for SMBs

HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers.

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WSS Knowledge 1

Documentation and knowledge base creation

Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Knowledge Base Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it!

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SpiceCSM 1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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Evolvin Agency Software

Estate agency software

Evolvin's estate agency software offers a fully customisable solution that can dramatically increase your productivity and profitability. Suited to commercial and residential estate agents, the Evolvin solution provides the best software for estate agents available on the market, and being a hosted service will also reduce your total cost of ownership. The intuitive easy to use interface and streamlined efficient processes will slash the time it takes to perform your daily tasks, in addition to this the effectiveness of your estate agency staff will be improved.

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Weclapp Cloud CRM

Cloud-based CRM for German-speaking businesses

This solution is only suitable for a German speaking audience. Keep track of customers, leads and competitors with our CRM software.

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iTouchVision Consumer Goods

Support your customers

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and

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InfoCDB

Company/Contact/Knowledge store & Tasks list for Home/SMBs

Small Business CRM with customer contact, task management and file storage tools

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Pro Profs Poll Maker

Build and Test Knowledge

ProProfs Poll Software is a powerful online poll creator which helps online marketers, instructors, businesses & government organizations to quickly create an online poll and set it up on their website or blog. The Poll software comes with advanced customization features, using which you can create custom polls that match the colors and theme of your website. Further, you can add attractive images and videos to your polls to make them more engaging and interactive. Once respondents take the polls, you are instantly notified of the results and you can further access detailed and insightful poll statistics, which help you to accurately interpret the results of your polls.

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HelpOnClick Help Desk

Manage communication with your customers

Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations!

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TechSee

Intelligent visual customer support solution

TechSee is an intelligent visual support solution which provides SMBs & enterprises with a platform to assess, diagnose and resolve technical issues remotely

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Requuest

Customizable IT support solution

Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more

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Relay

Guided digital experience delivery for customers

Relay is a mobile communication platform that helps businesses to connect with customers and build relationships with highly personalized, high-impact messaging

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TeamSupport.com 517

B2B Customer Support Software

TeamSupport is an easy to use customer service and help desk solution built for B2B companies. Improve collaboration between departments & customers and manage tickets at the customer level to decrease support costs while improving the customer experience. TeamSupport B2B customer support features include customer & product databases, advanced reporting, self-service portals, screen recordings, live chat, ticket management & automation, native integrations and much more. Engage all members of your support team with sales and other departments to address customer issues quickly and efficiently. Internal chat and water cooler features enable real-time discussions with any member of your team, no matter where they are.

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LiveChat 191

Premium Customer Service Software - Live Chat and Help Desk

Customers love getting answers to their questions on the spot. LiveChat allows that and more, while it turns support teams into customer service rockstars.

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Desk.com 114

Online Customer Support Software & Helpdesk Solution

Desk.com is the all-in-one support app that keeps customers happy. Respond to customers on multiple channels and offer self-service support quickly. Desk.com has the best integration with Salesforce which means that your sales and service teams are always in sync. Start in a matter of hours; then, watch Desk.com grow with you. Providing fast, awesome customer service has never been easier!

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Tenfold 68

CRM & phone system integration software

See all your customer data in one unified view.

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bpm'online CRM 64

Boost marketing, sales and service performance!

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

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bpm'online 64

Intelligent platform for business process management

Bpm’online studio is the powerful alliance of BPM and Case Management technologies to effectively manage, optimize and monitor business processes.

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NICE inContact 52

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

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CrazyCall 19

Cloud telephony for Sales

Cloud telephony for Business

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Tidio 15

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

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PureCloud by Genesys 14

Mobile-optimized cloud call center with multichannel routing

PureCloud is a true all-in-one expandable cloud solution – Collaboration, Communication and Customer Engagement.

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xSellco Helpdesk 13

The only purpose built e‑commerce help desk

The only purpose built e‑commerce help desk. xSellco centralizes your customer queries and order details from every sales channel into one connected dashboard.

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SolarWinds Backup 4

Fast, reliable remote IT services platform for MSPs

SolarWinds Backup is the fastest solution for managed service providers who need to restore clients' business continuity. Recover all data after any disaster.

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Bold360 2

Live chat & support service for customer engagement

Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers

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Quiq Messaging 2

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

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UJET 2

Customer interaction & support platform with CRM integration

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR

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bpm'online service 1

The Omnichannel Customer Service and Support

The best fit for companies that are looking to manage omnichannel communications.

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Re:Desk 1

Help desk software for eCommerce or multi-vendor stores

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores

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Live Guide 1

A secure live chat solution for customer service teams

Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more

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whatusersdo.com

Understand your customes with this UX testing tool

Easy website usability testing with real people. We video testers' screens and spoken thoughts completing tasks on websites. Discover why people leave your site, abandon shopping carts and hear their instant reactions to landing pages. We help website owners discover how to increase conversions from only £25 per participant. Order usability tests online (it's easy) and get results in 48 hours.

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IT Incident Software

Web-based helpdesk management solution

IT Incident Software is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows

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Agent.ai

Artificial Intelligence (AI) enhanced customer service

Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

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SolarWinds MSP Anywhere

Collaborative remote access solution

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems, fast.

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Gluru AI

Customer experience management with AI and machine learning

Gluru.co is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning

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