Best List of Knowledge Management Software Applications & Tools

Zendesk 587

Cloud customer service software

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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Freshdesk 218

Online Customer Support Software & Helpdesk Solution

Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

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elevio 4

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

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ilos 4

Screen recording, video sharing and storing platform

ilos is a screen recording software and platform for sharing, storing and organizing videos on the cloud

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Atlassian Confluence 167

Create, organize, and discuss work with your team.

Atlassian Confluence is a game-changing way for software, IT, and business teams to share ideas, build community, and get work done all in one place, as a team. Create and evolve documents, bring your work to life, & disperse ideas with an extensive knowledge base.

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UserVoice 44

Build better products with intelligent product feedback

UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.

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Onna

Real-time Discovery Search

Onna is a platform for real-time search across multiple repositories that aids in eDiscovery and finding high-value items across legal departments.

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XWiki 21

Knowledge Management & Collaborative platform

XWiki allows teams to organize information & collaborate. Build knowledge bases & documentations, create business apps & open collaborative workspaces on the go

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Talisma 4

CRM suite with marketing and KB (Knowledge Base) tools

Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management.

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HappyFox 42

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

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TalentLMS 163

The fastest path to awesome learning

A super-easy, cloud LMS to train your employees, partners and customers.

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LiveAgent 237

Great customer service starts with better help desk software

15.229 customers gave LiveAgent a 5-star rating in the 2016 survey. Sign up to see why.

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Inbenta

AI-powered search for customer support & e-commerce

Inbenta's search solution uses patented natural language processing and AI to provide accurate results for customer support, e-commerce and conversational bots.

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Plek

Community & collaboration platform

Plek is a community & collaboration software which offers SMBs & large enterprises a social intranet, community portal & secure knowledge-sharing platform

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Bloomfire 154

Sales enablement and knowledge management solution

Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.

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eXo Platform 93

Open Source Enterprise Social Collaboration

eXo Platform is an open-source social-collaboration software designed for your business. It is full featured, based on standards, extensible and has an amazing design. eXo helps companies connect their employees, customers and developers to work together in a collaborative digital workplace.

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Salesforce Service Cloud 40

Salesforce1 customer service app

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

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Planio 19

Manage Sofware Projects in One Place

Planio is an issue tracker and agile project management tool based on open-source Redmine. You'll be able to manage projects using agile methodologies such as scrum, host git/svn repos and manage documentation all in one place.

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Zoho Connect 15

Enterprise private social network

Zoho Connect is a team collaboration app,that unifies people, resources, and the apps they need.

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Attivio

Cognitive Search and Discovery

Attivio's award-winning Active Intelligence EngineTM (AIE) is powering today's critical business solutions with a new approach to unifying information access. By extending enterprise search capabilities across documents, data and media, AIE brings depth, insight and agility to business applications and websites. With information-driven workflow, automatic updates and alerts in real time, AIE affects business processes when it matters - at the convergence of business decisions and actions

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MindTouch

Self-service customer success & knowledge base platform

MindTouch is a scalable, self-service customer support platform & knowledge base. MindTouch helps companies understand and connect with their buyers & customers

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Lessonly 70

Modern learning software for sales and support teams.

Lessonly is modern learning software used by over 500,000 learners to translate work knowledge into productivity-accelerating Lessons.

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Elucidat 12

Simple authoring tool helps teams accelerate the creation of high quality elearning.

The award winning elearning authoring platform that will help you create and manage high quality digital learning, at scale.

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IdeaScale 17

Crowd-based innovation management

IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation.

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SmartSupport 12

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!

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Nanorep 4

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization.

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CorpAcademy

Deliver on-demand online training and teaching

CorpAcademy is a cloud-based, learning management system that helps companies deliver their online training, allowing them to be more engaging and cost-effective through guided and automatically assessed video lectures. With CorpAcademy, companies can reach all their employees, sometimes spread in multiple geographical locations, with a standardized teaching and training method. Inspired by recent trends on delivering educational content online, CorpAcademy provides employees with access to a modern educational SaaS, facilitating the creation of organized and personalized classes, a social platform to interact with peers, and an analytics engine providing the necessary feedback to track progress.

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MangoApps 20

All-in-One Collaboration Suite

MangoApps is Team Collaboration & Intranet Software Company based in the United States. This Social Intranet Community Portal gives Employees, Customers & Partners the communication solution they need

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AnswerHub 7

Enterprise Developer Relations & Knowledge Mgmt. platform

AnswerHub is an enterprise developer relations software for building custom, privately or publicly facing communities.

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Cherwell Service Management 99

Customizable IT service management solution

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

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SchoolKeep 13

Used by SMBs to create, deliver and manage online training

SchoolKeep is online training software that provides managers a better way to train employees, customers, and partners on proprietary knowledge.

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SkyPrep 52

Online Training Done Right

We offer an online training software that is simple and intuitive. Developing and training your employees or clients will never get any easier or more affordable. Just upload existing content, create exams, and track employee progress with easy-to-use reporting tools. Don't let building courses intimidate you. Create online courses and tests with ease.

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Helpjuice 33

Cloud-based knowledge management platform

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

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RFPIO 24

RFP/RFI Management

RFPIO's simple and intelligent RFP software streamlines and automates the response process, so you can focus on what matters most.

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Communifire 12

Enterprise Social Collaboration Software

Communifire is an Enterprise Social Collaboration platform, a more effective alternative to email and traditional intranets and a great way to reduce time spent in meetings. Empower employees to share ideas and collaborate on content while still retaining control over who can do and see what. Bring partners and customers in and limit them to just what they need to see to work closely with you. Everything a group needs is in one place with updates on all your groups coming to you in one place.

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Unily 6

Integrated intranet solution for enterprises

Unily is an Office 365 integrated intranet solution designed to improve the efficiency & effectiveness with which employees communicate & collaborate

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ScreenSteps 3

Improve your knowledge base

Get your team to write better help articles for your support knowledge base. ScreenSteps helps B2B software companies collaborate on their knowledge base articles and publish them to any online help system

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Litmos LMS 151

Most User-Friendly Learning Management System (LMS) in the World

Litmos is an award winning learning management system & the most user-friendly LMS in the world. Litmos enables the rapid creation of web based courses & easy distribution to learners on Mac, PC, iPhone, iPad & Android. Easily create learning courses in minutes. Litmos is the future of learning! Find out why over 1000 companies switched over to Litmos from their old LMS in 2013. No Credit Card, No Risk & No Obligation. Start your FREE trial today.

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SocialChorus

Mobile internal communication platform

SocialChorus is an employee communication platform for complex, distributed workforces

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KnowledgeOwl 197

Knowledge base and documentation software

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information. Our knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created making the employee onboarding process more streamlined.

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eloomi 15

Learning management system (LMS) & performance appraisal

eloomi combines learning management (LMS) & continuous performance management in a flexible platform that simplifies skill training, goal tracking & monitoring

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Thought Industries 10

Powering the Business of Learning

Thought Industries is a web-based learning management system that helps professionals and businesses to create & share training materials and learning sites

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Knowledge Plaza

Social Knowledge Management

Knowledge Plaza is a web and mobile platform dedicated to Social Knowledge Management. KP offers a better understanding of the context in which information is shared; It gets the right information, to the right people, at the right time by means of fully indexed and tagged content. KP helps connect people and knowledge, create extended teams, generate ideas and improve collaboration and communication. It enhances your capacity to act and move a step ahead by tapping into the uniquely rich knowledge network you create.

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iorad

Create application instructions and step-by-step tutorials

Train employees and provide customers with guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application

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Intranet DASHBOARD 4

The All in One Digital Workplace, Intranet & Portal

Intranet DASHBOARD is an all in one digital workplace, intranet & portal. It features an Enterprise Social Network, Document Management, Forms, CMS & much more.

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Geenio 1

All-in-one learning management and course authoring software

Geenio is a complete all-in-one platform for authoring e-learning courses and managing the learning process in your organization.

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Actionspace

Fully Customizable Task, Project & Workflow Management

Actionspace is a fully customizable enterprise task, project and lightweight workflow management solution with native Office 365 and SharePoint integration.

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Crowdbase

The next generation knowledge base

Crowdbase is the single app you need to centralize, share and find your company's knowledge, all in one private and secure environment. Whether you're looking to centralize articles, links, files or questions, Crowdbase will allow you to share in a breeze, find instantly, stay in the know, and more importantly...save time! You can also let knowledge come to you by connecting relevant RSS feeds, Twitter accounts and hashtags as well as web searches. Connecting all your knowledge sources at one place really ease the process of monitoring your industry, market, customers and competitors, and turns this process into a team effort.

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Ftopia 3

Elegant and secure file sharing for businesses

Ftopia is a cloud-based file sharing service for businesses that enables you and your team to invite customers, suppliers, and employees to share various documents of any kind in company-branded public and private working spaces.

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Qhub 2

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.

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Vivantio Pro 72

Flexible, Trusted, Reliable Service Desk Software

Vivantio Pro is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

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UseResponse 19

All-in-one customer support suite

Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.

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Freshservice ServiceDesk 38

A complete IT Service Management Tool for your Business

Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.

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Yonyx 22

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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TOPYX 14

Learning management system

TOPYX is a fully-hosted, feature-rich, learning management system (LMS) with integrated social learning tools for implementation by any sized organization

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TeamPoint

Policy & procedure organization software

TeamPoint is designed to help you get your organisation’s policies and procedures under control fast. TeamPoint runs in the cloud so there’s no software to install, no hardware to run, and it won’t take any time from your IT department. TeamPoint has an easy to use, intuitive interface, so you can get your team using it right away without the need for extensive training. With TeamPoint, you can: * Get your account up and running today and start bringing your library of policies and procedures under control right away * Give your staff instant access to their personal TeamPoint account and make sure they can see all the policies and procedures which are relevant to them * Get key stakeholders to write and approve policies in TeamPoint and capture electronic signatures at each stage in the approval process * Let your staff view controlled documents from any location and any device – office or airport, laptop or iPad * Keep all documents safe and secure in offsite data centres

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VisionFlow 9

Product development, ALM, ITSM, Customer Support, Project Management and CRM

VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM. If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective. If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.

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Dezide 1

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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Precurio

Workflow automation & reporting business platform

Precuro is an easy to use, visually attractive, enterprise 2.0 intranet portal software with workflow automation and robust reporting. Precurio gives your organization a one point access to information and also helps you streamline your business processes/workflow, while improving communication and collaboration amongst employees.

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soLearn

Training evaluation, testing & knowledge monitoring tool

on-line training evaluation and testing, knowledge retention and monitoring tool. A key workforce development, knowledge retention & performance evaluation software tool soLearn is a software tool which enables any organisation to put in place visible, transparent and effective monitoring of the progress which is being made in workforce development. It measures outcomes, knowledge retention and evaluates compliance with process and procedures. It is therefore complementary to your wider performance management processes and systems and helps by providing detailed and comprehensive management information on overall and individual performance.

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C2 ATOM 10

Full Service Management Solution

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates softwa

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Answerbase 7

Meet your customers’ and company's information needs

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.

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MyHub Intranet 5

Cloud based Intranet solution

A cloud-based intranet solution for business, MyHub provides companies with a large range of business tools via their own secure and customizable intranet site

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Helprace 3

All-in-one customer service solution

Helprace allows companies of any size to manage customer support: It's a help desk ticketing system, knowledge base and feedback community in one application.

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Lessons Learned Database 1

A database for storing and searching for lessons learned

The Lessons Learned Database is a knowledge repository which helps users capture, manage & reuse lessons learned & best practices.

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careerpassport 1

Recruitment management system (RMS)

careerpassport is an innovative recruitment management system(RMS) using modern web technology to organize and minimize the complexities encountered by organisations and candidates when interacting with each other. It is a web based applicant tracking system (ATS) that provides the means through which employers, agencies and career seekers can interact in a secure and completely confidential environment. Employers use careerpassport.eu to centralise their recruitment process, automate shortlisting, search in applicants' profiles and CVs while recording notes and interview reports. Job seekers benefit from having a profile, that can also be imported from LinkedIn, which can be used with all the employers using careerpassport as their recruitment management system (RMS). Furthermore, careerpassport can be rapidly deployed and seamlessly plugged on to the employer's corporate site. careerpassport helps employers reduce the time and cost to recruit.

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HelpMaster 1

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations. HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.

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Obindo

Simple and social knowledge sharing for growing companies

Obindo is a knowledge-sharing platform that helps sales, professional services, and product teams stay in-sync and work together more productively

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ProProfs Knowledge Base 11

Online FAQ & Knowledge Base Software

ProProfs Knowledge Base Software empowers businesses to create a highly-searchable online FAQ to help customers easily find the answers to their questions. The online knowledgebase can also be used to retain and share employee knowledge by uploading how-to articles, video tutorials, PPTs and files.

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IntelliEnterprise 1

Intranet software suite

The most complete Intranet Suite for managing and distributing relevant content, connecting users across departments & offering an integrated enterprise search.

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Way We Do 1

Platform for creating standard operating procedures (SOP)

Way We Do is cloud-based SOP software that seamlessly integrates policies, procedures and checklists into the team's daily workflow via online manuals

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Skillmeter

Skills Testing Done Right

Stop guessing skills. Measure them. Skillmeter is a cloud testing platform that is simple, fast and intuitive. Create tests, assign them to your candidates and receive the results instantly. The tests can be timed, scored, and with a wide variety of question types. Measuring skills has never been this easy!

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KANA Express 3

Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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Adaptive Discovery 132

Cloud-based dashboard and data visualization solution

Adaptive Discovery provides comprehensive dashboards and self-service reports so your finance team can take modeling and analysis to the next level. Empower business managers, executives, and your finance team with powerful drag-and-drop reports and dashboards.

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SmarterU LMS 28

We Solve Training Pain!

One solution for both your Learning Management System (LMS) and Online Training Course Design. We'll solve your training pain. We'll make your courses look great. We'll love you more. Pain free

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Methodologee 7

Systemize your business. Simplify your life.

The simple way to create, organize, and share essential business processes and procedures. Get started today—it's free!

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Qontext 1

Enterprise Social Software & Contextual Collaboration Tool

Qontext provides a Social Software Platform & Contextual Collaboration Tools for Enterprises. Allows organizations to capture the tacit information often exchanged among employees and thereby improving productivity. The collaboration tools include tools to initiate discussions, share documents, micro-blogging tools, and more. Qontext is unique in bringing integrations into other enterprise business applications (CRM, ERP, SCM, etc.) thereby enabling social interactions from within these apps.

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Teepin

Harness the Power of Ideas

Teepin is an idea management and channeling system that allows to engage and listen to everyone working at your organization. Ideas are uploaded and debated by all employees. They can follow, vote and comment them, thus keeping up-to-date on the debates and ideas status of development. Teepin strengthens team spirit by counting on every employee as key when solving problems and creating new solutions.

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Inmagic Presto

Organizational knowledge management & sharing

Inmagic Presto is a knowledge management solution for consolidating multiple information sources to create a single point of access & social knowledge network

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SharePoint 293

Content Management System

SharePoint is a Web technology based server that can be used to build portals, collaboration sites, & also content management sites

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KronoDesk 3

Help, Listen & Solve - Powerful Help Desk Software

Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs? KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

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Objectiveli 2

Objectiveli: Driving Outcomes

Objectiveli is the best way to manage all of your organizations or personal goals and objectives in one place. Objectiveli is a web application that manages all your goals and objectives in Real-Time. Objectiveli keeps you and your team focused on your goals by providing unified visibility at all times. Objectiveli gives you a single place to view and track the progress of your or assigned objectives, eliminating the need for email, spreadsheets and post-it notes. Objectiveli drives Outcomes that matter, fulfilling your Goals and Objectives, instead of losing focus; managing day-to-day emergencies and “things to do”.

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ProProfs Training Maker 20

Build and Test Knowledge

ProProfs Training Software is an integrated online tool which allows you to create and deliver online training and educational programs. It is easy-to-use and requires no download and can be accessed from any platform, browser or mobile device. Whether you are an educator associated with a school/university or a corporate trainer in a company, you can easily create online courses, assessments, surveys, polls and flashcards using ProProfs Training Software. You can create an online course by simply uploading your training materials such as files, documents, PowerPoint presentations, PDFs, videos or even online content such as wikis, blogs to a central location. Since, ProProfs Training Software comes integrated with a powerful quiz maker; you can easily add online assessments, surveys, polls and even flashcards to your course. This includes powerful course and learner management features such as online classrooms, advanced reports, custom certificates and more.

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Moxie Concierge 1

Connect Employees, Collaborate, and Share Knowledge

Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace.

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Enable LMS 1

Cloud-based learning management system for staff training

Enable LMS is a cloud-based learning management system with which enterprises can create & manage staff training programs & track learner progress online

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SydneyEnterprise

Integrated library solution & knowledge management platform

Lucidea's SydneyEnterprise is an integrated library solution (ILS) with automated knowledge management features for cataloging, circulation and online search

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Planbox Innovate 15

Innovation management software

Planbox Innovate is an innovation management platform to seek, develop and manage ideas, feedback & suggestions from employees, customers and suppliers.

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ComAround Knowledge 7

Cloud-based knowledge management & self-service tool

ComAround Knowledge is a cloud-based knowledge management & self-service tool which enables enterprises to capture, structure & share knowledge efficiently

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KeyStone OnDemand

Training platform with learning management system

KeyStone OnDemand is a training platform that merges the best Learning Management System (LMS), Knowledge Base and Self-Service features into a Software-as-a-Service (SaaS) platform to increase user adoption, loyalty and retention of custom applications through training. KeyStone OnDemand is specifically designed for SaaS vendors and app owners to quickly develop training for their end-users. We provide the tools and platform to develop, deliver and track your app training, along with branding and an authentication API to pass users transparently from your app to ours.

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Tallium Network 6

Business Ecosystem Platform

Tallium Network is a custom white labeled business ecosystem platform that facilitates knowledge sharing, content management and communication.

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Fuze Suite 3

Multi-channel support for customers, partners & staff

Licensed or hosted software solution providing multi-channel support to customers, partners, staff and other stakeholders across your organization's entire ecosystem. Customer care is just the beginning. Comprehensive and modular software suite only requiring a web browser. Term agreements available, but month-to-month also welcome. Modules include: knowledge base, case mgmt., contact mgmt, feedback mgmt., chat, 2-way secure communications, community answers, community ideas, community conversations and knowledge packs. Customer say that Fuze Suite is much easier to use and administer than competing solutions from RightNow, Parature and others. Seamless integration with Web sites and limitless integration possibilities using FuzeDigital Web services. Enterprise grade with usage based pricing that makes it affordable by any sized organization.

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NeuQs Free Helpdesk

Web-based help desk and support application

Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

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AHG Cloud Note

Step-by-step guide and visual instruction creation software

Cloud Note is a business mobile applications that helps you create visual instructions, step-by-step guides, knowledge base articles in minutes with your smartphone, share them, and publish to corporate wiki / knowledge base

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Liberty

Knowledge, content & library management solution

Liberty is a web-based knowledge management & library automation solution which enables the management of all physical, virtual & electronic library resources

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Quip 43

Docs, tasks, & spreadsheet collaboration with built-in chat

Quip is a collaboration solution which allows teams to create and work on documents, spreadsheets, and task lists in real time with built-in chat and commenting

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Yammer 40

Enterprise Social Network (ESN) to connect and communicate

Yammer is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Yammer provides a single, secure platform on which your company can share information, resources and business applications. Connect to the right people, find the most relevant and up-to-date information, and assign tasks, within one social network.

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Shelf 30

Find, organize, & share team content

Shelf is a transformational content sharing platform that helps distributed teams declutter, organize, & find their most valuable resources in one platform

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ProcedureFlow 20

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge

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Honey 14

Social Networking and Information Sharing for Enterprises

Honey is a window into everything that’s interesting, timely and relevant to your company through a uniquely designed and personalized feed.

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Noodle 12

Social intranet software platform

Noodle is a Social Intranet with a full range of applications to improve company-wide communication and collaboration.

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Gluu.biz 8

Make any process easier to understand, execute and improve.

Business processes and tasks are easier to understand, execute and improve with Gluu on your team.

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SABIO 8

Knowledge management platform

SABIO is a cloud knowledge management software designed to provide companies with the technology to search & locate knowledge quickly & easily.

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Twine 3

Intranet & collaboration platform

Twine is a cloud-based intranet & collaboration platform which offers forums, polls & surveys, news & blogs, instant messaging, calendars, file manager, & more

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Workplace 2

Online document management & collaboration software

O3Spaces Workplace offers a fresh approach to document management and document collaboration. O3Spaces Workplace seamlessly integrates its functionality into your every day office work. You can use the office suite (& e-mail client) of choice on your (Microsoft Windows, Linux, Solaris or Mac OS X based) computer, and have O3Spaces Workplace offer its unrivaled user friendly Document Management and Document Collaboration solutions for (distributed) teams, workgroups & departments.

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Acknow 2

Cloud-based knowledge management platform for SMBs

AcKnow is a cloud-based knowledge management platform designed to provide SMBs with the tools to create, monitor & improve knowledge base content

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WSS Knowledge 1

Documentation and knowledge base creation

Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Knowledge Base Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it!

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KBase for Outlook

Collaboration

A knowledge base that runs completely in an Exchange public folder. No extra windows. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Full text searching. Publish to htm files with index.

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Foresight Intelligence Center

Business intelligence & forecasting solution

The Foresight Intelligence Center combines data residing in many different places into a highly-interactive dashboard that can be personalized to suit virtually any team member. Because the dashboard updates automatically and pings users when there is an exception, everyone has the most timely, accurate and relevant information so all can focus on running the business. In addition to what any traditional business intelligence solution has, Intelligence Center empowers the enterprise to uncover information not easily found such as correlations between Help Desk volumes and the weather, the price of raw materials and operation schedules, or work-in-progress and employee performance.

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IntelligenceBank Knowledge Management

Manage documents and data online

IntelligenceBank is an 'out of the box' yet highly customizable knowledge management platform, that enables you to seamlessly share documents, form data, live data feeds and social knowledge with your team.

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DEEP Intranet Software

Social Intranet Software for SMBs & large firms.

Digital Employee Engagement Platform (DEEP™) is a cloud based Social Intranet Software that connects & engages the dispersed geographic & demographic workforce.

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InfoCDB

Company/Contact/Knowledge store & Tasks list for Home/SMBs

Small Business CRM with customer contact, task management and file storage tools

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Universal Knowledge

Multi-solution knowledge management product

Universal Knowledge is a multi-functional solution for contact centre, service desk, self-service, and internal knowledge management applications

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Desk.com 114

Online Customer Support Software & Helpdesk Solution

Desk.com is the all-in-one support app that keeps customers happy. Respond to customers on multiple channels and offer self-service support quickly. Desk.com has the best integration with Salesforce which means that your sales and service teams are always in sync. Start in a matter of hours; then, watch Desk.com grow with you. Providing fast, awesome customer service has never been easier!

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Igloo Software 18

An intranet you'll actually like

Igloo is a digital workplace platform, connecting your people with the information they need to do their best work. We help fast-growing businesses and large enterprises succeed by improving the way people communicate and share knowledge. The cloud platform is flexible, configurable, and easy to use even for the most non-technical person. Want to see for yourself? Try it for free today

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Jive Software 18

Commmunication and collaboration solutions for your business

Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease. Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.

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10,000ft Insights 7

An online project space for design thinking & collaboration

Collect and share ideas, facilitate timely and relevant feedback, and retain organizational knowledge.

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TallyFox Tallium 6

Knowledge and content management

Tallium Community is a cloud collaboration solution that facilitates knowledge sharing, content management and communication. It can be set up in minutes and requires no IT support.

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Enterprise Search 2

Cloud-based Enterprise Search Application

Enterprise Search by Swiftype allows your knowledge management team to find and access content across multiple cloud tools (Confluence, Zendesk, Salesforce, G Drive, etc), when and where they need it. Find and access your content, doc, files, in no time, with all the tools to improve your content discovery experience.

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Re:amaze 1

Support, engage, and convert customers on a single platform.

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing. Features Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

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Mingdao.com (明道-企业社会化协作) 1

Top enterprise social collaboration platform for China users.

Mingdao.com is the top rated and used enterprise social collaboration platform in China. it provides a full set of enterprise social networking infrastructure, together with build-in task collaboration and knowledge sharing designs.

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e-ServiceSuite

Help Desk, Service Management, Enterprise Solution

e-ServiceSuite .., ITSM/BSM Business Solution Incident Management - Request Fulfillment - Problem Management - Change Management - Service Level Management - Configuration Management (CMDB) - Knowledge Management - Capacity Management - Availability Management - Service Catalog - Release & Deployment Management - Financial Management - Service Portfolio Management - Service Evaluation (Survey) Management - Approval Management - Event Driven Notifications - Business Time Driven Escalations

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ShowHows

Online how-to guides & tutorials for business

ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing

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