Best List of Call Center Software Applications & Tools

Zendesk 587

Cloud customer service software

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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RingCentral 221

The full-featured cloud business communications solution

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions.

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Freshdesk 218

Online Customer Support Software & Helpdesk Solution

Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

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PhoneCall 4

Scalable cloud contact center for telemarketing needs

PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemarketing & lead generation

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Vonage Business 51

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

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Nextiva 61

Simplifying Business Communication

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

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Five9 194

A Leading Provider of Cloud Contact Center Software

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

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ShoreTel 125

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

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LiveOps 1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.

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LogMeIn Rescue 14

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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Cloudagent

Inbound, outbound & blended cloud contact center

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

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Aircall 84

Phone system for support and sales teams

Aircall is a cloud-based phone solution that helps businesses deploy their call center quickly. Aircall’s mission is to add value to the voice channel through powerful integrations that connect to your workflow.

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OXON 3

Cloud-based contact center management software

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

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CallFire 4

Telephony and call center app

CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.

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Ubicentrex 2

French call center software

Ubicentrex is a French call center software with shared calendar & messaging features to enable the management of appointment schedules by phone, email or SMS

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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SysAid 51

One Service Desk. All Essentials.

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and services with greater ease and efficiency. Over 10,000 organizations are using our intuitive and cost-effective solutions.

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Talkdesk 44

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Toky 3

Virtual phone system for business sales and customer support

Toky is a cloud phone system you can use to start your business call center easily with virtual phone numbers, SMS, CRM integrations and much more in one place

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Gladly

Cloud-based customer service platform for B2C companies

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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VICIdial 86

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

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HappyFox 42

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

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Helpshift 19

Scalable customer care in your web & mobile apps

Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more

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iuvoDesk 1

Help Desk and Social Customer Service

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface. First user free

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LiveAgent 237

Great customer service starts with better help desk software

15.229 customers gave LiveAgent a 5-star rating in the 2016 survey. Sign up to see why.

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Zoho Desk 1124

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers.

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Salesforce Service Cloud 40

Salesforce1 customer service app

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

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Vocalcom 18

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we provide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.

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Ameyo 16

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

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PhoneBurner 52

Power dialer & outbound call center software

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows.

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NewVoiceMedia 47

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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CloudCall 4

Advanced, cloud-based computer telephony integration

Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

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Dixa 4

All-in-one customer service platform

Dixa is a cloud-based customer service platform that combines chat, email, and calls in a single interface, with real-time monitoring, built-in CRM, and more

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Scorebuddy 25

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day FREE trial.

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CallHub 16

Predictive Call Center, Voice and Text Broadcasting app

CallHub is a Voice and Text messaging service for political campaigns, grassroots advocacy, non profits and businesses. Call Center, Voice & Text Broadcasting.

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Nanorep 4

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization.

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Whisbi 1

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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MightyCall 23

Manage Phone Calls, Email and Social Media Inquires Without Dedicated Agents

MightyCall helps small businesses and entrepreneurs drive and grow their business, taking care of customer experience. Grow your business while MIGHTYCALL focuses on keeping your customers happy and coming back for more.

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3CLogic 45

Cloud Contact Center Software

3CLogic is a leading provider of cloud call center software , providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses.

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CallTools 33

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more

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uContact 13

Comprehensive contact center solution

uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

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VanillaSoft 11

Lead management software and CRM solution - The Power of Simplicity

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features including: • queue-based priority lead routing • auto dialing: progressive and preview • logical branch scripting • email drip lead nurturing • mass email • email templates • inbound web lead capture • lead scoring • voice drop of pre-recorded voice mails • call recording, monitoring, whisper & barge • ACD queues • Screen pops VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

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Clarity Connect 5

Full-featured contact center native to Skype for Business

Clarity Connect is a full-featured contact center native to Skype for Business.

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RingSky 2

Cloud hosted PBX solution

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more

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Bright Pattern 51

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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CrankWheel 21

Enterprise screen sharing

Capture more leads with conversational forms integrated with your website and CRM, then immediately offer Product Demos by using reliable Screen Sharing.

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Zingtree 8

Build your own question & answer style troubleshooters

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers

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Fenero 6

Cloud-based contact center software

Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more

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Branch Messenger 157

Private communication network for shift workers

Branch Messenger is a self-service mobile app which allows hourly employees in hospitality workforces to manage their schedules & communicate with their team

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Connect First 28

Cloud software for inbound, outbound & blended call centers

Connect First software provides contact center solutions for inbound/ outbound calls, IVR and customer engagement through telemarketing and telesales activities

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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FluentStream 17

A cloud-based business phone service

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

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TalkIQ

One click dialer, transcripts & speech analytics

Using an algorithm, TalkIQ is an app that dials prospects within a click, transcribes conversations in real time & analyses them to improve sales processes.

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contactSPACE 4

Cloud contact center software solution

contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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VeraSMART

Call accounting and reporting solution

VeraSMART is a call accounting and reporting solution from Calero, supporting usage monitoring, call tracking, compliance, and more for both wireline and mobile

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Yonyx 22

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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ChaseData 101

Cloud-based call center solution for SMBs

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability

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Snapforce 13

CRM, call center and telephony software

Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

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SalesExec 8

Lead Management for Call Centers and Sales Teams

Close more leads in less time by following up with leads quickly and efficiently. SalesExec is lead management software built specifically for sales teams and call centers. Built in scoreboards, email marketing, inbound and outbound phone solution, lead routing, lead segmentation, mobile applications, and more.

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Convoso 6

Customer experience, simplified.

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

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Dezide 1

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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Ottspott

Cloud communications & call center bot for Slack

Ottspott is a business telephony/call center Slack add-on and desktop app with which businesses can centralize inbound and outbound customer support calls & SMS

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WinCall

PBX and VoIP call accounting solution

WinCall is a call accounting solution from TeleManagement Technologies, suitable for use with analog, VoIP, and Centrex PBX systems

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FIVE CRM 1

More Leads. More Sales. More Customers.

FIVE CRM provides businesses with tailored software solutions targeted at transforming sales & marketing and boosting the bottom line. FIVE CRM puts you in control through an array of products, whether you’re looking to take advantage of email marketing or drive sales through calling – we’ve got it covered.

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Aspect Zipwire 15

Cloud contact center app

Zipwire from Aspect helps to bring your contact center to the cloud with support for multichannel interactions and real-time data.

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Focus Contact Center 4

Call & Contact Center Software Focus Contact Center

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

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Genesys 2

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent monitoring & coaching, and business intelligence analytics,

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QwikDial

Predictive Dialing solution for ARM system integration

QwikDial is cloud-based predictive/preview dialing software for ARM management with added features include secure payment processing and call recording.

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KANA Express 3

Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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Virtual Observer

Call recording & workforce optimization solution

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems.

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues

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WinBill 1

IT and telecom expense management solution

WinBill by TeleManagement Technologies is a telecom expense management solution offering tools for expense process automation, reporting, and budget management

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VBVoice

Communications

Pronexus VBVoice™7 is a powerful rapid application development toolkit for Interactive Voice Response (IVR) solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR applications. IVR solutions built with VBVoice have been deployed by thousands of customers in numerous industries.

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AuguTech 5

Hosted predictive dialer & integrated PBX phone system

AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM

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simplyCT 4

Virtual Call Center Software

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. It is mainly used by call centers and contact center to provide superior customer services.

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KronoDesk 3

Help, Listen & Solve - Powerful Help Desk Software

Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs? KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

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Click2Coach 2

Workforce optimization software for contact centers

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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AireContact 1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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SolusOne

B to B VoIP Solutions, Call Center Software

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting.

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Cross CRM

Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels

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Interactive Intelligence CaaS

Multichannel cloud contact center

Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses.

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Voicent Predictive Dialer

VOIP Predictive Dialer | Call Center Predictive Dialer | Hosted Predictive Dialer

Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.

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Track My Leads

Web-based lead management solution for SMBs

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more

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X5 Cloud Contact Center 9

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

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RingCentral Contact Centre 221

Flexible multi-channel contact center solution

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

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Voiptime Cloud 44

Online lead management with built in dialer & call recorder

Voiptime Cloud is a cloud-based lead management solution which includes an online dialer, call recording capabilities, customizable client cards, and more

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Pims Auto Dialer 19

Predictive dialer software for enterprise call centers

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions

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CallidusCloud CX 9

The premium feedback software for business.

Truly understand your customers by requesting and responding to input at key points along the entire customer journey. With Clicktools, you can transform the customer experience to consistently drive improvements and profits.

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PBX

Virtual PBX software for small to medium businesses

With our new Virtual PBX system, impress your clients with a professional image at only a fraction of the cost. Our PBX will turn your ordinary phone into an office phone system with multiple extensions and personalized voicemail. Also, you can record customized greeting, have an operator extension and access to an online management center. With a myriad of exciting new features, these are only the beginning. You will never install any hardware or have to deal with complicated software. Best of all, you do not need a technician to install and maintain the system. Impress your next caller. Sign up now, and enjoy the benefits today

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Monet Software

Workforce management & optimization for call centers

Monet Software is a unified workforce optimization solution combining workforce management, quality monitoring, analytics & performance management.

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Altitude Software

Unified communications solution

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers

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Corvisa Contact Center Suite 125

Cloud-based contact center software

Cloud-based contact center software that helps business work smarter and make customers happier.

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Sharpen 43

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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Innitel Predictive Dialer 36

Predictive dialer solution for boosting agent performance

Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance

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Autom8 Enterprise 23

Complete multi-channel cloud contact center solution

Contact center and predictive dialler for call centers on one single platform with CRM integration

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PanTerra Unified Cloud Services 21

Unified communications solutions

- PanTerra Networks is a provider of cloud-based unified communications Software-as-a-Service (SaaS) solutions for small and medium sized enterprises. - PanTerra provides unified communication services for unlimited digital voice, video and fax, instant message, mobile text and email all with presence through a single user and administrative interface. - Includes integrated web collaboration, desk-share with white-boarding, remote desktop access with audio and video conferencing for a variety of business applications including call centers, multi site operations, remote employees, high touch operations, fast growing companies and service areas inside large corporations with demanding communication needs.

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ProcedureFlow 20

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge

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SpitFire 11

Web-based predictive dialer software for call centers

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

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Oracle RightNow Contact Center Experience 8

Multi-channel contact center

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.

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PICS 4

Integrated business process automation platform

PICS is a business process automation platform for businesses to automate their general business, procurement and sales processes

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CallBlitzer 2

Voice broadcasting platform for political campaigns & more

CallBlitzer is a voice broadcasting platform with built-in dialer system that enables political campaigners to efficiently reach as many voters as possible

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SpiceCSM 1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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Smart Queue by AVOXI 1

Virtual contact center software

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements

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OpenTouch Office Cloud

Voice & unified communications for SMBs

A bundle of enhanced and personalized applications for data center transformation and voice / unified communications for small to medium-sized businesses

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Connect TCM

Telemarketing Campaign Management SaaS for telesales teams

Connect TCM is a web-based Telemarketing Campaign Management suite offering a questionnaire-based campaign structure, calling lists & various reporting options

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SightCall for Salesforce

Video calling support solution for Salesforce

SightCall for Salesforce is a video calling tool designed to help agents resolve customer issues using additional visual support

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Magnetic North

Cloud contact center & PBX

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools.

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iTouchVision Call Centre

Your extended call centre

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses.

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Universal Knowledge

Multi-solution knowledge management product

Universal Knowledge is a multi-functional solution for contact centre, service desk, self-service, and internal knowledge management applications

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VHT Cloud

Callback services and alternatives to waiting on hold

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

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8x8 Virtual Office 65

Hosted Business VoIP Phone Service

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. Why Should You Do Business with 8x8? In business, it pays to have connections you can rely on. As a leading provider of VoIP phone services for business, we’ve been on a mission to develop powerful, easy-to-use communications products and services that are not only outrageously affordable, they just plain work better. From sales to support, implementation to operation, we’re with you every step of the way. See why over 40,000 businesses have chosen 8x8 as their connection for better business communications.

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8x8 Virtual Office 65

Global Cloud Communications

A Complete Communications Solution 8x8 communications solutions do things that traditional phone systems simply can’t. Using VoIP technology, 8x8 delivers business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management controls, connecting with the people that matter has never been easier. Making a call is as easy as the click of a mouse. We believe with 8x8, you can get excited about your communications system.

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8x8 ContactNow 65

The Intelligent, Easy-to-Use Contact Center Solution.

ContactNow is a self-service cloud contact center that provides a flexible way to engage with customers, including a real-time monitoring App for iPad

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NICE inContact 52

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

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Cloud telephony for Sales

Cloud telephony for Business

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Mobile-optimized cloud call center with multichannel routing

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Customer engagement solution for contact centers

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