Here's our list of apps for Help Desk. Filters help you narrow down the results to find exactly what you’re looking for.

240 Software options

Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs. Read more about SolarWinds Service Desk
SysAid’s ticket management supports you to better manage your help desk processes, including incident management, a self-service portal, and a knowledge base. Read more about SysAid
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers! Read more about ConnectWise Manage
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting. Read more about Freshdesk
LiveAgent is a web-based Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. Read more about HaloITSM
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue
Atera is the ultimate all-in-one remote monitoring tool suite for IT Pros. Includes everything you need and nothing you don't: Full RMM, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today. Read more about Atera
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Yes—you can scale and remain human. Front is a customer communication hub that brings every channel into a single platform and combines the automation of ticketing software with the personal touch of email. Workflow automations and powerful integrations help teams craft the best replies, faster. Read more about Front
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Easy-to-use support ticket software with email capture, live chat, knowledge base, client portal and more. Highly configurable with automated workflows, auto-replies, auto-assignment, custom fields, forms, views, search and filtering. Includes a full-featured project & task management application. Read more about OneDesk
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers Read more about Bitrix24
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation. Read more about Vivantio
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak
NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage endpoints, and support end-users in a single, seamless solution that improves technician efficiency, enables automation, and improves end-user satisfaction. Read more about NinjaOne
Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers. Read more about Teamwork Desk
The ONLY help desk & ticketing app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias
Froged is a customer service engagement and communication software that helps companies improve customer satisfaction, customer onboarding and long-term customer success. Read more about Froged
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction. Read more about HelpDesk
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Kaseya BMS is a next-gen Help Desk management solution for MSP, that lets you spend less time tracking tickets and more time making clients happy. Read more about Kaseya BMS
N-able Take Control remote support software designed to help your IT business succeed. Read more about Take Control
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration. Read more about HelpOnClick
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day. Read more about Enterprise Bot
Sunrise IT Service Management (ITSM) is designed to help businesses streamline IT operations, resource planning, and customer support functions. It enables IT support analysts to log, track, and resolve customer queries, automate common request processes, and gain visibility into work queues. Read more about Sunrise ITSM
CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen. Read more about CloudOffix
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution. Read more about Remote Support
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
Resolve business to business help desk tickets faster with TeamSupport. Best in class SLAs, automation, customization, and collaboration to improve efficiency. Read more about TeamSupport
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
With NICE inContact, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time. Read more about NICE CXone
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization. Read more about Freshservice
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey Read more about Agile CRM
Remote support software for helpdesks. Can be integrated into CRM and ITIL incident management products (BMC). Read more about ISL Light
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory. Read more about Kaseya VSA
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients. Read more about Supremo Remote Desktop
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free! Read more about HelpCrunch
Help Scout automates help desk activity with workflows, unlimited email inboxes, collision detection, knowledge base creation, customer profiles, and more. Read more about Help Scout
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management. Read more about ManageEngine ServiceDesk Plus
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more Read more about Cherwell Service Management
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets. Read more about livepro

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