Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Online Customer Support Software & Helpdesk Solution
Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
The easiest way to build your own apps without code.
QuickBase is the easiest IT-trusted platform for building customized business apps with no coding required. Business users get the fast solutions they need, while IT gets the security and control it demands. No wonder more than half of the Fortune 100 relies on QuickBase to get more done. Every day.
Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
All-in-One MSP Software for MSPs and IT Support Companies
All-in-One SaaS for MSPs and IT Support Companies Combining RMM, PSA & Remote Control. Atera's Pricing Is Pay Per User Based, With Unlimited Devices.
Impel is a Cloud + Mobile smart business management software. From Quotes to Orders to Invoices to Collections, Support and Inventory. Everything for your customer in one integrated system. 1000+ Orders generated, 4000+ text commands processed, over 15,000 web requests daily.
When CRM is not enough and ERP is too much, Impel is the answer. Impel helps companies put their customers at the center of their business operations. Impel enables everyone from sales executives to finance guys to spend less time on data management and more time on customer-focused tasks.Impel's product range has extended to cover the entire business operations for companies. For companies that do not require Production Planning and Bill of materials, Impel is the single integrated system for company-wide deployment.
Impel offers a free 15 day trial of Impel. All you need to do is click on the Free Trial button on the Impel website and start using Impel – now!
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
Jira Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests.
Built on Atlassian’s Jira workflow engine, Jira Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience.
Reshape what IT means for your business.
SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and services with greater ease and efficiency. Over 10,000 organizations are using our intuitive and cost-effective solutions.
Build better products with intelligent product feedback
UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
Quick Facts
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more
iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.
First user free
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
With Comindware Tracker you can:
Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management
Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs
Automate and streamline handling of IT help desk requests with automated request routing, prioritization, and escalation
Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology
Track processing of each request and view its complete history
Resolve issues more efficiently with integrated collaboration features
Manage inventory, catalogs, supplier lists, and an internal knowledgebase
Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk act
Deskero is a customer care application that helps you manage multi-channel support queries, track performance and proactively engage your customers on social networks.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understand your customer and provide better help and all-round service. LiveHelpNow's live chat tool engages with your website visitors to garner customer feedback, send targeted messages and relevant recommendations. The app also provides email and ticket management, knowledge base publishing, call management and tracking, and employee training.
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Internal & external knowledge base and forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time.
Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling
Issue tracking software for help desk and customer service
100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device.
Improve efficiency with a helpdesk that works the way you do
Awarded “Best Overall Value” three years in a row by Info-Tech, Agiloft Helpdesk streamlines operations and improves efficiency. Trusted by 2.5+M users.
DeskPRO is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use DeskPRO to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (ITIL / ITSM ready)
Customer Support Software for Live Chat, Email and Twitter
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!
Kustomer is an intelligent CRM which helps support teams centralize their customer-related data & tasks with smart workflows, automation & data integrations
ServiceNow Express is a cloud-based automated IT service management solution for small and midsize businesses, offering a customer self-service portal, and more
SupportBee is a customer support and help desk ticketing software that helps multiple teams to collaborate on providing efficient support. The app allows all of your support reps to manage their cases collectively and with no per agent pricing, the app is fully scalable.
SupportBee mimics your email with the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms. The screen auto-refreshes and new emails coming into any of your associated accounts appear almost instantly in SupportBee.
Centralize, assign, and track helpdesk requests with our ticket tracking app.
6 Reasons to Try Mojo Helpdesk
★ Experience the simplicity of a helpdesk app designed with a "Google-y" interface.
★ Enjoy the convenience of single sign-on from your Google Apps account.
★ Feel the comfort of managing tickets right from your inbox using Mojo's clever email integration.
★ Keep your computer's clutter to a minimum. Mojo stores and organizes ticket histories for you.
★ Never lose track of another ticket again. Mojo's text-based search tool will help you find everything you need. Now if we could only teach it to find the remote.
★ Go live quickly with configuration support from our amazing product manager, Jill Ward.
ITRP provides IT service management in the cloud with free self service. ITRP covers all the core ITIL processes and makes it easy to maintain your service catalog.
What makes ITRP unique is its ability to track not only the SLAs of the services you provide, but also the SLAs of the services you obtain from external service providers.
With ITRP you can stay in control of the cloud-based services you have sourced for your business end-users. You can even invite your outsourcers into ITRP so that you can work together securely and seamlessly.
Start your 30-day free trial now and you'll be registering your first requests in a less than an hour.
ITRP: Fast. Intuitive. Reliable.
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers
NetHelpDesk is an ITIL aligned help desk software that combines ticket tracking, CRM capabilities, stock control & accounting tools to businesses of all sizes
Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website.
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features
Vivantio Pro is flexible, reliable, trusted service management software.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.
A complete IT Service Management Tool for your Business
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
Decision tree driven Interactive guides for customer service
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls
Product development, ALM, ITSM, Customer Support, Project Management and CRM
VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM.
If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective.
If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.
Business management solution for IT departments & MSPs
Kaseya BMS is a business management solution designed to help IT Departments & MSPs manage projects, inventory, CRM, time, expense, billing and more with ease
ITIL-based incident, service and change management solution
Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management
Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more
Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers and help them with their issues, as well as providing a place for customers to help and engage with each other.
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.
Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates softwa
BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring.
Its exclusive peer-to-peer technology allows the delivery of instant, on-demand remote support to any computer in the world, even through firewalls and complex networking configurations. Easily manage, maintain and control unattended systems, assisting several customers simultaneously to increase productivity.
Helprace allows companies of any size to manage customer support: It's a help desk ticketing system, knowledge base and feedback community in one application.
Manage all your customer interactions in one place with Logicalware's smart, efficient multi-channel customer support solutions
Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.
MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service.
MailManager is used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies and clients include Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.
Through consultation and close collaboration, we tailor our solutions to fit our clients’ needs. We analyse and map your customer service workflows to optimise MailManager for your business and determine the level of systems integration and customisation required.
100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base
PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.
The Self Service Center, PhaseWare's customer self-service web portal, will enable timely and effective agent troubleshooting by making use of powerful knowledge base features. Improve your agents' productivity and performance by using a single interface for customer info, case management, and performance monitoring.
ConnectWise Manage is a business process automation software that allows you to sell, service and support technology in a more streamlined way. The business management platform allows you to centralize all your information, to automate common business process, to have real-time visibility in all operations and to provide better customer support. ConnectWise Manage offers a CRM, help desk, and ticketing system, as well as tools for billing, project management and procurement.
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals
SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in.
HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops.
HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.
HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.
Unified project management & service desk software
TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets, teams, timesheets, and more
AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.
Helpdesk Pilot is a customer support and IT help desk management software that combines email management, ticket management, issue tracking and reporting. The solution caters to both IT support and customer support departments across a range of industries, from education to technology. The ticket management features of the app allow you to categorize and filter incoming email requests, along with providing an end user self service ticket management interface.
Help, Listen & Solve - Powerful Help Desk Software
Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs?
KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Focus Desk is a cloud-based service desk & issue ticketing solution which allows users to assist clients through multiple communication channels simultaneously
ConnectWise UK is a business process automation solution which allows users to sell, service, and support technology, with real-time visibility into operations
Manage Clients, Projects, Time/Billing All From a Single Platform
Vorex provides a business management platform that weaves together complete online project management with professional services automation (PSA) features that streamline day-to-day operations for growing small professional services organizations and IT providers through a complete and easy-to-use cloud-based solution.
everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry
Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.
JitBit provides a helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. The help desk is protected by SSL and hosted by amazon's servers providing daily backups and 24x7 monitoring.
The web-based help desk fully integrates with your email and Active Directory, providing a detailed overview of all your tickets and customers. You can organize tickets by allocating categories and tags and view specific tickets through filters. You can use filters to route tickets, apply certain actions and set priorities. You can also use tickets to create a knowledgebase and report on business performance.
AJ HelpDesk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support.It covers customer support, ticket system and online help depends on your business needs. AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of business.
CRMdesk: Web-based helpdesk for customer support automation
CRMdesk is very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet.
CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.
Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.
And it’s a more personal experience for your customers…
Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy!
viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by clicking on the widget.
Why viCloning?
- viCloning is 40 times cheaper than live chat
- viCloning is 20 times cheaper than replying to emails
- viCloning is 60 times more economical than answering phone calls
- Quick and easy to deploy
- Easy administration and management
- Save time and money
- viCloning doesn't sleep, go to lunch or on vacation
- Powered by an advanced Natural Language Processing engine assures accuracy of responses
- Automatic and proactive trainers
- and more!
KeyStone OnDemand is a training platform that merges the best Learning Management System (LMS), Knowledge Base and Self-Service features into a Software-as-a-Service (SaaS) platform to increase user adoption, loyalty and retention of custom applications through training. KeyStone OnDemand is specifically designed for SaaS vendors and app owners to quickly develop training for their end-users. We provide the tools and platform to develop, deliver and track your app training, along with branding and an authentication API to pass users transparently from your app to ours.
Manage your clients requests easily in your team with a beautiful tool. A new type of Helpdesk software invisible to your clients. Sellsy Helpdesk is completely transparent for your clients.
Emails are sent from your personal address and never carry a ticket number. You keep a personal relationship with your clients that won't never know they're dealing with software.
PROMYS enterprise PSA customers quote more competitively, plan projects more proactively & consistently hit their Help Desk/SLA & profitability targets.
Cloud-based HR management system with call-tracking workflow
LBi HR Helpdesk is a cloud-based HR management system with a call tracking workflow solution designed to empower employees, reduce help calls and lower HR costs
HelpDesk OSP connects Outlook to SharePoint or Office Live. Cooperate on issue tracking and user support. Global Setting. E-mail threading. Also for OWA. Great customization possibilities.
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox.
Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.
Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.
It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.
Techinline FixMe.IT is a powerful all-in-one remote desktop application that allows you to access remote computers from anywhere in the world in three easy steps.
Multi-channel Customer support & Help Desk software-FREE PLAN
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.
Email management software and shared inbox for teams
Front provides a simple way to work with team inboxes (sales@, support@, etc). Front keeps the simplicity of email, but adds powerful collaboration features
Help Desk Migration is an online data migration service that enables fully automated data transfer between various help desk systems using a robust wizard
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more
Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.
Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to team members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support.
With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website.
See why companies like Motorola, BP, and Best Buy are using Help Desk.
Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.
EvantoDesk is a freemium help desk software that enables SMBs to channel all support emails, live chats, phone calls, Facebook and Twitter etc. into one inbox
Whatdesk is an online chat and instant messaging software that helps small & medium businesses engage with their customers through SMS, telegram, messenger etc.
TechSee is an intelligent visual support solution which provides SMBs & enterprises with a platform to assess, diagnose and resolve technical issues remotely
Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more
A powerful system for delivering full IT asset management
Vector is a powerful system for delivering full IT asset management with integrated and optional asset management, helpdesk and software asset management.
TeamSupport is an easy to use customer service and help desk solution built for B2B companies. Improve collaboration between departments & customers and manage tickets at the customer level to decrease support costs while improving the customer experience.
TeamSupport B2B customer support features include customer & product databases, advanced reporting, self-service portals, screen recordings, live chat, ticket management & automation, native integrations and much more.
Engage all members of your support team with sales and other departments to address customer issues quickly and efficiently. Internal chat and water cooler features enable real-time discussions with any member of your team, no matter where they are.
Premium Customer Service Software - Live Chat and Help Desk
Customers love getting answers to their questions on the spot. LiveChat allows that and more, while it turns support teams into customer service rockstars.
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate with leading CRMs like Salesforce to simplify the agent experience.
NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.
NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring
The only purpose built e‑commerce help desk. xSellco centralizes your customer queries and order details from every sales channel into one connected dashboard.
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency
Fast, reliable remote IT services platform for MSPs
SolarWinds Backup is the fastest solution for managed service providers who need to restore clients' business continuity. Recover all data after any disaster.
Support, engage, and convert customers on a single platform.
Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.
Features
Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions -
Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android
Help desk software for eCommerce or multi-vendor stores
Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores
IT Incident Software is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows
AI-based chatbot for instant, self-service customer support
fred knows is a typeless chatbot that uses AI to allow companies to provide instant self-service support to their customers, in a familiar & intuitive interface
