Best List of IVR Software Applications & Tools

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Aircall is a cloud-based phone solution that helps businesses deploy their call center quickly. Aircall’s mission is to add value to the voice channel through powerful integrations that connect to your workflow.

CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

An all-in-one customer interaction suite powering over a billion interactions worldwide

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

Combine the power of your CRM and the advanced functionality of a integrated VoIP telephone system, or to your existing phone system to increase efficiency.

3CLogic is a leading provider of cloud call center software , providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses.

uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

Connect First software provides contact center solutions for inbound/ outbound calls, IVR and customer engagement through telemarketing and telesales activities

Kixie is the fastest way to make more sales calls. Kixie is an enterprise phone service, intelligent CRM integration, and a powerful sales dialer all in one.

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.

Snapforce combines CRM, call center and telephony to offer a complete CRM with an integrated phone system, ACD, IVR and call center reports.

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

Zipwire from Aspect helps to bring your contact center to the cloud with support for multichannel interactions and real-time data.

Time & expense, assets & log software, individuals & crews. Project time, attendance, time off & absence management. Custom reporting with SQL filters & expressions. Project dashboards. Cloud & on-premise, major OS’s, DB, browsers, iOS and Android apps. Web-based time clocks. (iPaaS) by Dell Boomi. User guides, trainings, videos, forums, knowledgebase and online support. Implementation & consulting services.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent monitoring & coaching, and business intelligence analytics,

Pronexus VBVoice™7 is a powerful rapid application development toolkit for Interactive Voice Response (IVR) solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR applications. IVR solutions built with VBVoice have been deployed by thousands of customers in numerous industries.

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting.

Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses.

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

Aspect CXP Pro is a solution for building, implementing & maintaining self-service interactive voice response (IVR) applications for inbound & outbound contact

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers

A leading cloud native contact center that serves more than 1,000 companies across the globe.

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools.

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

PureCloud is a true all-in-one expandable cloud solution – Collaboration, Communication and Customer Engagement.

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more