Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Online Customer Support Software & Helpdesk Solution
Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. GoToAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
The easiest way to build your own apps without code.
QuickBase is the easiest IT-trusted platform for building customized business apps with no coding required. Business users get the fast solutions they need, while IT gets the security and control it demands. No wonder more than half of the Fortune 100 relies on QuickBase to get more done. Every day.
Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
Jira Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests.
Built on Atlassian’s Jira workflow engine, Jira Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience.
Reshape what IT means for your business.
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device
Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices
Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features!
Let mHelpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more!
We guarantee mHelpDesk will improve your business!
SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and services with greater ease and efficiency. Over 10,000 organizations are using our intuitive and cost-effective solutions.
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
Quick Facts
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.
First user free
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.
With Comindware Tracker you can:
Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management
Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs
Automate and streamline handling of IT help desk requests with automated request routing, prioritization, and escalation
Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology
Track processing of each request and view its complete history
Resolve issues more efficiently with integrated collaboration features
Manage inventory, catalogs, supplier lists, and an internal knowledgebase
Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk act
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Desktop, mobile device & patch management software
An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones
Improve efficiency with a helpdesk that works the way you do
Awarded “Best Overall Value” three years in a row by Info-Tech, Agiloft Helpdesk streamlines operations and improves efficiency. Trusted by 2.5+M users.
DeskPRO is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use DeskPRO to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (ITIL / ITSM ready)
ServiceNow Express is a cloud-based automated IT service management solution for small and midsize businesses, offering a customer self-service portal, and more
Manage, monitor & secure your business from one web console.
ControlNow™ gives IT admins control of their company’s IT, whether workstations are on or off the business network. Easy to set up, it’s simple, web-based interface offers patch management, antivirus, asset tracking, workstation and server monitoring and remote control from one unified platform. ControlNow is the easy and affordable way to stay on top of IT.
You can start a 30 day free trial of any or all of the ControlNow services today.
TestLodge is an online test management tool designed to be a lot simpler than many traditional tools along with very reasonable price plans. With no user limits and the ability to easily create test suites / test cases along with executing multiple test runs, TestLodge offers both individuals and businesses the basic tools needed to manage their testing.
ITRP provides IT service management in the cloud with free self service. ITRP covers all the core ITIL processes and makes it easy to maintain your service catalog.
What makes ITRP unique is its ability to track not only the SLAs of the services you provide, but also the SLAs of the services you obtain from external service providers.
With ITRP you can stay in control of the cloud-based services you have sourced for your business end-users. You can even invite your outsourcers into ITRP so that you can work together securely and seamlessly.
Start your 30-day free trial now and you'll be registering your first requests in a less than an hour.
ITRP: Fast. Intuitive. Reliable.
The Intelligent ITSM Platform for Smart Organizations
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project Management.
NetHelpDesk is an ITIL aligned help desk software that combines ticket tracking, CRM capabilities, stock control & accounting tools to businesses of all sizes
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features
Vivantio Pro is flexible, reliable, trusted service management software.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.
A complete IT Service Management Tool for your Business
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.
Decision tree driven Interactive guides for customer service
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls
Active Directory Management and Reporting Solution
ManageEngine ADManager Plus is a wholesome yet simple-to-use, web-based Active Directory management solution that makes day-to-day AD management immensely easy. The intuitive user interface of the product gets rid of the monotony in using native AD tools. This tool facilitates bulk-creation of AD objects with all properties including Exchange attributes in just a few clicks, or by importing .csv files. ADManager Plus also assists in managing MS-Exchange by creating and configuring mailboxes.
Product development, ALM, ITSM, Customer Support, Project Management and CRM
VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM.
If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective.
If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.
ITIL-based incident, service and change management solution
Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.
Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates softwa
BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring.
Its exclusive peer-to-peer technology allows the delivery of instant, on-demand remote support to any computer in the world, even through firewalls and complex networking configurations. Easily manage, maintain and control unattended systems, assisting several customers simultaneously to increase productivity.
100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base
ConnectWise Manage is a business process automation software that allows you to sell, service and support technology in a more streamlined way. The business management platform allows you to centralize all your information, to automate common business process, to have real-time visibility in all operations and to provide better customer support. ConnectWise Manage offers a CRM, help desk, and ticketing system, as well as tools for billing, project management and procurement.
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in.
HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops.
HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.
HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
Unified project management & service desk software
TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets, teams, timesheets, and more
MuleSoft's Tcat Server is enterprise Tomcat made simple — a fully supported Apache Tomcat server that allows developers to easily build and test today’s connected Web applications, and that simplifies Tomcat management and application provisioning tasks for administrators. Tcat Server is built on 100% Tomcat, with no changes to the core Tomcat code.
Capabilities include: Deployment, Configuration Mgmt, Diagnostics, Reliable Restarts, Group Management and more.
The next-generation IT automation & management platform for SMBs & MSPs
GridVision is a powerful automation platform for configuring, monitoring, and managing your Windows-based desktops & servers, whether they're on-premises or in the cloud. Say goodbye to manual procedures and ad hoc tweaks that are risky, error-prone and undocumented. Standardized automation policies in GridVision's global runbook make managing your Windows infrastructure repeatable and predictable.
Out of the box, GridVision applies best practices for routine maintenance, configuration, performance monitoring and centralized best practice event analysis across a wide variety of desktop and server applications including Vista, Windows 7, Windows 8, Windows 2003, Windows 2008, Windows 2012, Active Directory, Exchange, SQL Server, IIS, SharePoint and Office 365.
When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.
ConnectWise UK is a business process automation solution which allows users to sell, service, and support technology, with real-time visibility into operations
Vorex PSA for service oriented companies is the most comprehensive and easy to use solution in the market. Wether you are an IT service provider, Telecom services provider, or a printer maintenance company; this solution will transform your business and increase your efficiency.
With this web-based, no long-term contract solution; you will be able to manage your clients, projects, time, expenses, employees, contracts, SLAs, assets, billing & invoicing, and much more; all from a single portal.
Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that organizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization.
Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.
A PSA alternative to Autotask, Connectwise and Tigerpaw
Affordable, Easy-to-use, One hour setup, data transfer and integration with QuickBooks and email, 30 minutes training and it is ready to go live!
IT Pro Dashboard™ is a total operation management solution designed by an IT company specifically for your IT company. This application is developed in response to the growing demand for internal efficiency, accountability and productivity of IT services operations. It helps you to convert non-productive time of your technical staff to billable hours and decrease management, administrative and accounting overheads.
IT Pro Dashboard™ allows you to view all service activity in real-time and make instant changes and updates. A powerful, fully integrated, web-based architecture, the software easily integrates with all of your current business applications including ACT!, QuickBooks and Outlook for extra efficiency and to monitor and manage schedules, orders, billing and time-tracking.
Get instant, secure access to your files, programs, and email from anywhere. Connect quickly and easily, whether you're at work, at home, or on the road. Manage and support unattended computers & POS devices faster and easier.
Manage your clients requests easily in your team with a beautiful tool. A new type of Helpdesk software invisible to your clients. Sellsy Helpdesk is completely transparent for your clients.
Emails are sent from your personal address and never carry a ticket number. You keep a personal relationship with your clients that won't never know they're dealing with software.
With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.
Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.
Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.
It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
A SaaS solution for mobile, web and cloud based application monitoring
HP Performance Anywhere helps your IT organization to measure the performance and availability of your Internet-based applications before they impact end-user experience.
Techinline FixMe.IT is a powerful all-in-one remote desktop application that allows you to access remote computers from anywhere in the world in three easy steps.
Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly.
That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time.
How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into:
-What's due
-What's billable
-What needs to be scheduled
-Which employees are under-utilized
-How long specific tasks are taking
-Which clients are most profitable
And, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.
Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.
Replicon WebExpense ensures businesses gain full insight into all project-related expenses, monitor & control business costs & easily submit expenses on the go
Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations!
Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more
A powerful system for delivering full IT asset management
Vector is a powerful system for delivering full IT asset management with integrated and optional asset management, helpdesk and software asset management.
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency
Fast, reliable remote IT services platform for MSPs
SolarWinds Backup is the fastest solution for managed service providers who need to restore clients' business continuity. Recover all data after any disaster.
E-recruitment software to integrate with your website
RELATION-RH – E-Recruitment is a Full-Web SaaS software for recruitment and human resources agencies, recruitment department, jobs boards.
It is designed to help candidates as well as recruiters, and it is compliant with all supports (PC, Mac, Smartphones, tablets) and Internet browsers. It is a cloud-based software allowing the client to work with a full mobility.
SolarWinds Remote Monitoring & Management offers patch, AV and backup management, automation, service desk, lightning fast remote control, & more.
