Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world
Email hosting & mailbox management for business users
Zoho Mail is an email hosting service built with the needs of a modern business in mind. It provides best-in-class features exceeding even those of desktop emailing software for business users to communicate effectively while catering to the fine-grained customization and mailbox management needs of IT administrators. Additionally the seamless contextual integration with 20+ other Zoho applications provides higher productivity & collaboration.
For business users, Zoho Mail provides a familiar webmail interface, only that it is crisp, and packed with advanced features. Integrated Calendar, Tasks, Notes & Contacts sync with popular desktop clients. IPad app available
For IT administrators, Zoho Mail provides a robust admin console to manage business emailing in every aspect. With the burdens to maintain and upgrade mail servers gone by storing message data on our secure data centers on the cloud, mail admins can peacefully focus on regulating and monitoring the flow of email
Converse, share and work with remote business collaboration
Skype for Business enables remote collaboration between people, partners or colleagues across the globe on any device, with enterprise Office 365 integration
Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
HipChat is team communication built for business. HipChat offers group chat, 1x1 chat, file sharing, video chat and more. Best of all, it's completely free!
Communicate, organize and get work done in one place with Podio.
A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more
Online Customer Support Software & Helpdesk Solution
Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
The only solution that connects everyone at events
Topi is the only mobile solution that connects everyone at any event. In addition to the basics (digital content, dynamic agenda, broadcasts, attendee profiles, sponsoring, surveys, social network integration, etc.), Topi leverages participants' profiles to create interest-based group conversations. Topi also provides a curated environment for private chats, audience questions, and many other unique features.
Collaboration support via chat, task sharing & video calls
Hibox is a single collaboration app that allows businesses to bring team members together with integrated internal chat, task management, video conference calls
Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Conversation platform for team collaboration & productivity
Glip is a conversation platform for teams to plan, share & organize work. Facilitate team productivity & collaboration with text/video chat, file sharing & more
A Leading Provider of Cloud Contact Center Software
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Clinked is a cloud-based client portal and collaboration tool, enabling teams, project groups and business clients to all collaborate efficiently on documents and files within secure, easily accessible, brandable workspaces.
We will provide a way to measure if team members are on top of activity, progress, tasks and events. This means smoother project management, better client retention and a happier workforce, as well as increased productivity and a professional brand image to set you apart from your competitors.
Primary Use cases are: Collaborative Client Portal, Extranet, Project Collaboration and Management, Enterprise Social Networking, Document Management and File Sharing
OnePlace is an online business collaboration solution that connects the people in your business to work together and get more done efficiently. With social media-like team collaboration features and work management features, OnePlace will organize your business information and bring you closer to the people you work with every day to increase business success.
Redbooth is a task and project management platform that provides a single place for team collaboration – tasks, discussions and file sharing. Redbooth is simple and flexible to use, enabling project teams and departments at thousands of companies to get work done.
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization
SAP Jam is a cloud-based enterprise social networking suite and collaboration tool to connect customers, partners and employees. SAP Jam can be used to protect corporate data by collaborating over a secure network. The solution enables employees to find experts and colleagues to collaborate with, as well as providing a place to organize and manage projects.
SAP Jam provides vertical industry solutions for HR teams, Sales, Marketing, Customer Service and Information Technology. SAP Jam can be used to reduce training costs by sharing company documentation and knowledge. SAP Jam also provides a place for client facing teams to communicate with clients and partners, discussing issues in online groups and speeding up issue resolution time.
IBM Connections is an internal communications & enterprise social networking solution enabling instant engagement between users, with file sharing, group chats, collaborative document editing, and more
Azendoo is a collaborative task management application to help team achieve better and faster.
Organizing and tracking your work in team can be extremely time consuming for each of us; Azendoo was designed to solve this issue and help you stay synchronize while reducing your email’s volume and your meetings. Azendoo simplifies projects management, documents sharing and work tracking. You can organize your tasks and delegate some to your teammates in order to achieve your goals easily in team. Azendoo is integrated to Google Drive, Evernote, DropBox, Box and Onedrive to let you share any types of documents. You can also discuss in real times and track your time right within the app.
Azendoo is a new way to organize your work, share your ideas and just work better together.
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
Quick Facts
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more
SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Increase customer engagement and convert more leads with SnapEngage.
Collaborative project management with built-in chat
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more
Calendars, project management, collaboration for Slack & iOS
Kyber helps individuals, teams, small businesses to increase productivity and make things happen by natively integrating Slack with calendars, to-dos, reminders
SMS platform for sales, recruiting & customer service teams
TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with desktop texting and CRM integration
Lync Online connects people everywhere, on devices running Windows 8 and other operating systems, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Lync enables instant messaging (IM) and voice calling with the hundreds of millions of people around the world who use Skype.
eXo Platform is an open-source social-collaboration software designed for your business. It is full featured, based on standards, extensible and has an amazing design.
eXo helps companies connect their employees, customers and developers to work together in a collaborative digital workplace.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Enterprise social networking & collaboration software
Socialcast improves communication and collaboration across the enterprise. It centralizes everything you need to connect with people, find information, work on projects and focus on the things that matter.
Messaging SDK & chat API for mobile apps & websites
SendBird is a messaging SDK and chat API for mobile apps and websites that serves a variety of use cases with 1-on-1 messaging to massive-scale chat channels
Enterprise social network with integrated task management
Zyncro is a secure, private and easy to activate Enterprise Social Network that doesn’t require any hardware or licenses as it is a cloud-hosted solution.
A private workspace for any organization that enables employees to share information as microblogging messages or uploaded documents, and access a well-structured professional directory of contacts for the whole organization. What’s more, it can be integrated with other corporate systems.
Zyncro uses web 2.0 tools to provide organizations with the capacity to:
- optimize and reduce email usage
- improve internal knowledge management and retention
- encourage more efficient teamwork
- motivate and engage employees in the business project
- provide access to corporate information and documents
LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understand your customer and provide better help and all-round service. LiveHelpNow's live chat tool engages with your website visitors to garner customer feedback, send targeted messages and relevant recommendations. The app also provides email and ticket management, knowledge base publishing, call management and tracking, and employee training.
Velaro is website live chat software designed to provide enterprises with the tools to optimize sales, customer service & sales representative productivity
GetSiteControl enables website widgets such as opt-in forms, surveys, live chats, contact forms, pop-ups, floating bars, and follow & share social media buttons
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
Appointment Scheduling allows your customers the ability to book appointments online with real-time availabilities and automated reminders. Get up to 40% more bookings while reducing no-shows and saving hours per week.
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling
Zoho Meeting is a web conference and remote assistance tool, providing single users, small businesses and large enterprises a way to host secure online meetings
Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries
Communifire is an Enterprise Social Collaboration platform, a more effective alternative to email and traditional intranets and a great way to reduce time spent in meetings. Empower employees to share ideas and collaborate on content while still retaining control over who can do and see what. Bring partners and customers in and limit them to just what they need to see to work closely with you. Everything a group needs is in one place with updates on all your groups coming to you in one place.
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.”
Sales and customer support teams love Olark live chat software! We let you be yourself and talk directly to the customers on your website right now. We believe the more human you are, the more you’ll make customers happy.
In fact, we know that Olark live chat drives business. A study by Shopify showed Olark live chat increased revenue by 48% and customer retention by 3 times.
Get started with Olark in minutes. Just copy and paste an HTML snippet into your website template and then start chatting. Make Olark fit your brand by customizing all the colors, themes and text.
See who’s on your website right now and know what they’re doing. Reach out and talk to them, by yourself or with targeted rules. Track every conversation with complete transcripts. Get instant feedback from customers. Know if you’re making customers happier.
RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin.
Knowledge Plaza is a web and mobile platform dedicated to Social Knowledge Management.
KP offers a better understanding of the context in which information is shared; It gets the right information, to the right people, at the right time by means of fully indexed and tagged content.
KP helps connect people and knowledge, create extended teams, generate ideas and improve collaboration and communication. It enhances your capacity to act and move a step ahead by tapping into the uniquely rich knowledge network you create.
TeamWox is a web-based collaboration software with HRM, Task and Document Management, CRM, Service Desk and IP PBX suits in 30 languages.
Using this groupware, it is possible to build up an effective teamwork and speed up management decision-making based on timely and reliable information. Moreover, the TeamWox system allows to increase the efficiency of the working team and its productivity, as well as reduce expenses of the entire business.
Make your office communication in secure environment
CD Messenger is the only All in One solution available in the market which includes all features in one application. You need not to download separate application for sticky, instant messaging, task manager, event reminder and many more. The important significant of IMO is SSL Security. The software is 100% secured so the data would be secured and also stored on server that can be accessed any time from any where as it does not depend on LAN connection.
Automatic callbacks for website visitors within 25 seconds
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted
Nefsis is next generation video conferencing: cloud computing and standard peripherals.
Nefsis Online gives you fast, easy, and secure video conferencing online services at the click of a mouse – desktop to conference room, webcam to HD.
Choose Nefsis Dedicated for the most powerful Web, VoIP & video conferencing software, with robust IT controls over on-premise access, routing and security.
Video Chat, Cobrowsing, Screen sharing, Certified signature
Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.
Precuro is an easy to use, visually attractive, enterprise 2.0 intranet portal software with workflow automation and robust reporting. Precurio gives your organization a one point access to information and also helps you streamline your business processes/workflow, while improving communication and collaboration amongst employees.
Onstream Meetings is accessible anytime and from anywhere via voice and/or web – with no scheduling
required. This cloud-based service will allow you to enhance your interactions
with customers, prospects and colleagues and to receive a considerable return on
investment.
Team communication made easy. Android and iPhone app available!
Workhive is a system for team communication and collaboration. Get work done in groups within and outside the organization easily with Workhive. Sign up for FREE.
Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap
Free live chat with visitor recording & unlimited agents
Chat with your website visitors and answer their questions instantly. Smartsupp has a forever free package with unlimited number of agents & visitor recording
Live chat capabilities for conversing with website visitors
Cugic is an online live chat and a help desk solution for small and medium-sized businesses keen to engage with customers in real time via existing web channels
Live chat & email automation for support and sales
HelpCrunch is a web & mobile customer communication platform that combines live chat, in-app messaging, lead management, CRM, ticketing, & email automation
Where creative people meet, collaborate and get things done. We have developed an innovative online meeting tool which allows users to set up instant, hassle free meetings.
StrikeBase is an Online work platform for collaboration and Project management in one central place with Tasks, Time-tracking, web and desktop Chat, File sharing, Notes and more.
EasyGrouper is a company directory that moves your business forward, with mobile messaging, employee profiles, information storage and more. Your employees are your most valuable resource and they carry smartphones with them wherever they go. Now, you can connect them and help them take advantage of the latest mobile technology. Provide them with a tool that can help them work smarter, more efficiently and with a lot less hassle.
EasyGrouper can be accessed from any mobile device. Keep your valuable company contacts in a clean, separate and secure app, so you always have the info you need to reach your coworkers. Make a change once, see it everywhere else instantly. Onboard new employees easily. Integrates with Google Apps for Business!
EazyWork is a set of email, messaging, conferencing, collaboration, content creation and office tools that integrate seamlessly and enable a company to improve productivity. EazyWork is based on the industry-leading open source Zimbra application. Features include email, calendar, task management, collaboration, document management, instant messaging, briefcase, contact management, and mobile support.
Enterprise collaboration and online community software for teams
The Zimbra platform provides a space for open collaboration and messaging, as well as online private social networking and community building among staff and clients. Zimbra Collaboration and Zimbra Community form the core of the Zimbra platform. Both products provide a range of communication and collaboration features including blogs, wikis, calendars, file sharing, profiles, commenting, RSS feeds and more.
Zimbra Collaboration is an enterpise-class solution for company collaboration with email, calendar and file sharing tools. Zimbra community provides a private social networking space and online community for anytime, anywhere messaging among employees. It also provides a place for customer support, with online knowledge bases and other helpful documentation.
Project management software for medium and large enterprises
Powermemo is a web-based project management software for medium & large sized organisations that enables managers to collaborate & communicate with team members
Giosg Live Chat is a live chat solution which offers co-browsing, automated lead forms, configurable workflows, swimlanes, shopping cart integration, and more
Zoho provides quality and user-friendly web-based tools for small businesses. All Zoho applications compares favorably in terms of pricing with similar applications in the industry and are generally very affordable.
Zoho has 29 applications to choose from and all the products are integrated together at different levels. The applications suite is divided in three main categories:
Collaboration Applications including: Chat, Meeting, Docs, Projects, Discussions, Share, Mail and Wiki
Business Applications including: Assist, Marketplace, Books, People, BugTracker, Recruit, Challenge, Reports, Creator, Site24X7, CRM, Support and Invoice
Productivity Applications including: Calendar, Sheet, Notebook, Show, Planner and Writer
PlanDone provides an online Project Planning, Collaboration, and Task Management Software.
PlanDone helps companies increase profits by improving communication, which leads to increase productivity.
Try it for FREE for 30 days.
Live chat & in-app messaging for sales & marketing
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools
Effortless online meetings and web demos with easy screen sharing. eBLVD's focus on simplicity, clarity, and ease of use make it truly unique. Best of all, the 1-to-1 version is FREE!
IBM® SmartCloud™ Engage is an integrated suite of collaboration tools that combine your business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging , online document editing and activity management. These affordable social collaboration tools provide ease of use and can help you reduce costs, improve productivity and spur growth and innovation.
Multi-channel Customer support & Help Desk software-FREE PLAN
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.
Quire is a modern collaborative task management tool designed especially for teams to help them achieve their ideas by breaking them into step-by-step to-dos.
Efficient teamwork with agile tools you already know. Discover real-time teamwork with Sellsy. Your staff are used to web tools in their everyday lives. With Sellsy, they find tools they're already familiar with: live chat, discussion walls, agendas...
Sellsy provides everything you need to stay organized. Forget post-its and emails: focus on your actions in a shared and easy to use environment:
Tasks
Agenda
Discussion wall
File management
Chat and messages
DRE’s Business Collaboration Network (BCN) was designed with sales and marketing professionals in mind. It is an intuitive and easy to use web based application that enables a better way for companies to interact and collaborate with customers, prospects, and other co-workers. The idea is to combine the most desired features into one application so that professionals can increase revenue in a more efficient manner.
With features such as desktop sharing, live chat messaging, discussion forums, file libraries, collaborative whiteboards, and to-do lists, the BCN is a single source for simplified collaboration and communication. Users can access a collaborative work space or conference center anytime or anywhere from any browser. The features listed below were designed to ultimately help companies shorten sales cycles and improve overall efficiency.
Send push notifications, SMS and email based on user actions
Outbound is a web-based service for sending email and mobile messages to users based on their site or app activities, with integrated testing and feedback tools
Whatdesk is an online chat and instant messaging software that helps small & medium businesses engage with their customers through SMS, telegram, messenger etc.
Commmunication and collaboration solutions for your business
Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease.
Jive aims to increase communication among team members by providing shared blogs, videos and company documentation. Employees can ask questions, leave feedback and share ideas on content and business goals from one platform. The reporting tools offered by Jive give you key insight into how succesful your communication efforts are.
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface
Hoop.la online community is the easiest and most flexible way to communicate with your customers, fans, employees, franchise owners, influencers, and partners. Use Hoop.la's blogging, forums, calendar, surveys, chat, member management, and advanced reporting to centralize your conversations in a space that you control.
Manage your data (emails, contacts, meetings, documents, tasks, ...) in your virtual office from any computer with a Web browser and an Internet connection. Create groups and collaborate with colleagues and partners.
5pm™ is an intuitive project management tool with a balanced set of features. Timeline view, email notifications, time tracking, customizable reports, in-app chat, activity logs, workload tracking, Google Apps version, native iPhone app, open API, etc. Available in 25+ languages.
Support, engage, and convert customers on a single platform.
Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing.
Features
Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions -
Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android
MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging, and more
eCommerce oriented online live chat solution for website
Nice Chat is an eCommerce oriented online chat solution with features including chat, visitor tracking, analytics, team management & third party integrations
A secure live chat solution for customer service teams
Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more
SMS, Facebook Messenger & live chat customer communication
Chatbox allows organizations with inside sales & service teams to communicate with their customers via SMS, Facebook Messenger and live chat, & collect data
Chat.io is a multichannel chat platform to help companies engage with website visitors and convert them into customers, from anywhere - website, email or social
BotEngine is an online chatbot framework which allows users to build chat bots for business websites, Facebook Messenger, and a range of other services
Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns
Group messaging, collaboration, and video meetings for teams
Stride is a completely new way for teams to talk, meet, decide and do. Stride is a cloud-based group messaging, collaboration, and video meetings tool for teams
