Best List of Live Chat Software Applications & Tools

Zendesk 587

Cloud customer service software

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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HipChat 144

Team communication built for business.

HipChat is team communication built for business. HipChat offers group chat, 1x1 chat, file sharing, video chat and more. Best of all, it's completely free!

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Kayako 26

Unified Customer Service Platform

Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.

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Five9 194

A Leading Provider of Cloud Contact Center Software

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

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LivePerson 11

Customer Experience Management And Live Chat Software

LivePerson is the market leader in real-time intelligent customer engagement. It offers various solutions that help your business increase conversions and improve consumer experience.

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Zendesk Chat 27

Live chat software for SMBs and Enterprises

Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support.

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HappyFox 42

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

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Helpshift 19

Scalable customer care in your web & mobile apps

Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more

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SnapEngage 18

Live Chat Software for Sales and Support Teams

SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Increase customer engagement and convert more leads with SnapEngage.

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ClickDesk 5

Turn your website visitors to happy customers :)

ClickDesk provides a magic box of Live chat, Voice chat, Help desk and Social Toolbar for your website.

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JivoChat

Live chat with agent apps for iOS and Android

JivoChat is a live chat software that offers customizable web and mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps

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LiveAgent 237

Great customer service starts with better help desk software

15.229 customers gave LiveAgent a 5-star rating in the 2016 survey. Sign up to see why.

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TextUs 9

SMS platform for sales, recruiting & customer service teams

TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with desktop texting and CRM integration

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Zoho Desk 1124

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers.

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Salesforce Service Cloud 40

Salesforce1 customer service app

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

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SendBird 20

Messaging SDK & chat API for mobile apps & websites

SendBird is a messaging SDK and chat API for mobile apps and websites that serves a variety of use cases with 1-on-1 messaging to massive-scale chat channels

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Zoho Connect 15

Enterprise private social network

Zoho Connect is a team collaboration app,that unifies people, resources, and the apps they need.

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LiveHelpNow 14

Customer Service & Live Chat

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understand your customer and provide better help and all-round service. LiveHelpNow's live chat tool engages with your website visitors to garner customer feedback, send targeted messages and relevant recommendations. The app also provides email and ticket management, knowledge base publishing, call management and tracking, and employee training.

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Zoho SalesIQ 13

Hassle free live chat re-imagined for business growth

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts.

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Velaro 2

Enterprise live chat software

Velaro is website live chat software designed to provide enterprises with the tools to optimize sales, customer service & sales representative productivity

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Agendize 6

Conversational Booking and CRM

Appointment Scheduling allows your customers the ability to book appointments online with real-time availabilities and automated reminders. Get up to 40% more bookings while reducing no-shows and saving hours per week.

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Nanorep 4

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization.

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Whisbi 1

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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UserEngage 14

Affordable marketing automation with 5 minutes setup

Single platform for sales, support and marketing. UserEnage increases conversion with automated and personalized messages in all channels.

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Casengo 12

Customer Support Software for Live Chat, Email and Twitter

Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

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Interakt 3

Supercharged Customer Engagement and Support platform.

Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications

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LiveHelp 1

Live chat platform for customer care & customer engagement

LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

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REVE Chat 10

Multi Channel Live Chat Software for Website Engagement

REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors

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HappyFox Chat 8

Premium live chat software

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

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Olark live chat 224

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” Sales and customer support teams love Olark live chat software! We let you be yourself and talk directly to the customers on your website right now. We believe the more human you are, the more you’ll make customers happy. In fact, we know that Olark live chat drives business. A study by Shopify showed Olark live chat increased revenue by 48% and customer retention by 3 times. Get started with Olark in minutes. Just copy and paste an HTML snippet into your website template and then start chatting. Make Olark fit your brand by customizing all the colors, themes and text. See who’s on your website right now and know what they’re doing. Reach out and talk to them, by yourself or with targeted rules. Track every conversation with complete transcripts. Get instant feedback from customers. Know if you’re making customers happier.

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RumbleTalk 1

Community chat room with customized themes

RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin.

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Tagove 18

Live chat and remote support software

Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing

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Freshchat 8

Live Chat software for modern messaging

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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WhosOn 1

Track - Chat - Engage

WhosOn Live Chat & Engagement Software is both a sales and customer service solution.

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Comm100 Live Chat 18

Online support tool for websites

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time.

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UseResponse 19

All-in-one customer support suite

Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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Spinify 8

Lively Leaderboards: Engage Your Staff!

Lively Leaderboards: Setup leaderboards in minutes. No IT skills needed. Then its on autopilot.

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VeriShow 5

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.

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Smartsupp Live Chat 54

Free live chat with visitor recording & unlimited agents

Chat with your website visitors and answer their questions instantly. Smartsupp has a forever free package with unlimited number of agents & visitor recording

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Cugic 6

Live chat capabilities for conversing with website visitors

Cugic is an online live chat and a help desk solution for small and medium-sized businesses keen to engage with customers in real time via existing web channels

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Userlike Live Chat 204

Help your customers when it matters, where it matters.

Userlike is a live chat solution for website and messenger support. Connect with your customers directly on your website or via their messenger app.

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Subiz Live Chat 10

Website-integrated Live Chat Software

Subiz provides a web-based platform where website owner can invite visitor for a direct chat and turn them into paying and happy customers.

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getReply 2

Simple Customer Support Software

getReply is a one of a kind customer support software. getReply costs only 3¢ per reply and provides you with unlimited agents, unlimited contacts and unlimited features. Setup your helpdesk in no time !

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KANA Express 3

Scalable and affordable omni-channel customer service software for midsize businesses in the cloud

KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual. KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes. The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.

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AJ Helpdesk 1

For Smarter E-Support

AJ HelpDesk is a web-based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support.It covers customer support, ticket system and online help depends on your business needs. AJ Helpdesk SAAS is an economic, easy to use and useful tool for the growth of all type of business.

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Giosg Live Chat

Live chat with co-browsing & automated lead forms

Giosg Live Chat is a live chat solution which offers co-browsing, automated lead forms, configurable workflows, swimlanes, shopping cart integration, and more

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viCloning 2

Intelligent Virtual Agent + Live Chat

Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by clicking on the widget. Why viCloning? - viCloning is 40 times cheaper than live chat - viCloning is 20 times cheaper than replying to emails - viCloning is 60 times more economical than answering phone calls - Quick and easy to deploy - Easy administration and management - Save time and money - viCloning doesn't sleep, go to lunch or on vacation - Powered by an advanced Natural Language Processing engine assures accuracy of responses - Automatic and proactive trainers - and more!

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Drift 12

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

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Acobot Live Chat Robot 1

Turn more browsers into buyers

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.

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IMsupporting

Live chat platform for websites & eCommerce stores

IMsupporting is a web based, scalable, customizable live chat and customer support software for websites and eCommerce sites of all types and sizes

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ProProfs Chat 38

Live chat software for websites

ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors

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NABD System 34

Multi-channel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.

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HelpOnClick Live Chat Software 1

Live Chat Software and Virtual agent for SMBs

HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers.

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Whatdesk

Customer support via Chat and Messaging

Whatdesk is an online chat and instant messaging software that helps small & medium businesses engage with their customers through SMS, telegram, messenger etc.

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LiveChat 191

Premium Customer Service Software - Live Chat and Help Desk

Customers love getting answers to their questions on the spot. LiveChat allows that and more, while it turns support teams into customer service rockstars.

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Tidio 15

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

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Bold360 2

Live chat & support service for customer engagement

Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers

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Re:amaze 1

Support, engage, and convert customers on a single platform.

Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing. Features Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android

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Live Guide 1

A secure live chat solution for customer service teams

Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more

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Chatbox 1

SMS, Facebook Messenger & live chat customer communication

Chatbox allows organizations with inside sales & service teams to communicate with their customers via SMS, Facebook Messenger and live chat, & collect data

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chat.io

Omnichannel chat platform for businesses

Chat.io is a multichannel chat platform to help companies engage with website visitors and convert them into customers, from anywhere - website, email or social

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BotEngine

Framework for chat bots

BotEngine is an online chatbot framework which allows users to build chat bots for business websites, Facebook Messenger, and a range of other services

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Chatlio

Live online customer chat through Slack

Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog

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