Best List of Customer Support Software Applications & Tools

Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.

Yotpo helps businesses generate customer reviews and use them as a powerful marketing engine. This Customer Content Marketing boosts traffic sales and SEO.

Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $29/mo/agent - 30-day Free Trial

Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more

Let your clients book, reschedule, cancel appointments automatically. Bookafy automates scheduling, reminders and integrates with your other favorite apps.

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers.

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!

Opinion Stage is an interactive content creation service that helps publishers, brands & agencies improve engagement through polls, surveys & quizzes

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.

Lithium Communities is an online platform for cultivating meaningful customer communities by turning a corporate website into a social networking destination

Single platform for sales, support and marketing. UserEnage increases conversion with automated and personalized messages in all channels.

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your website and via email.

Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience.

Magentrix Social Intranet allows you to collaborate and communicate on any type of data with familiar social tools that your employees are used to.

SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email

Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

Ottspott is a business telephony/call center Slack add-on and desktop app with which businesses can centralize inbound and outbound customer support calls & SMS

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.

Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap

Helprace allows companies of any size to manage customer support: It's a help desk ticketing system, knowledge base and feedback community in one application.

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts

SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more

Userlike is a live chat solution for website and messenger support. Connect with your customers directly on your website or via their messenger app.

Envoy's visitor registration system is the easiest way to sign in visitors. Collect guest’s contact information, capture their photos and have them sign NDAs.

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email. This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.

A leading cloud native contact center that serves more than 1,000 companies across the globe.

Are your customers happy? AskNicely NPS software gives real time customer feedback based on the Net Promoter Score® framework

Score your customers in realtime and generates tasks, emails & notifications automatically to increase your conversion rate and reduce churn.

Blue Enterprise Surveys is a survey creation & management solution which offers survey scheduling, reporting & data analysis, real-time monitoring, and more

Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measure and improve NPS & customer experience

Blueboard is an employee rewards & recognition platform which enables enterprises to distribute custom, hand-curated experiences as rewards to employees

TechSee is an intelligent visual support solution which provides SMBs & enterprises with a platform to assess, diagnose and resolve technical issues remotely

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap

Grade.us is a review marketing platform with a growing suite of tools to: (1) convert happy customers into reviewers ("review-gen"); (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites in real-time; and (4) capture and amplify the business's positive reviews to reach a broader audience. Grade.us is best suited to marketers and agencies who want an easy and flexible toolset to implement review marketing on their own terms, under their own brand, either as a standalone offering or within a larger product suite. With its growing reporting and analytics capability, Grade.us has quickly become *the* solution for creating and optimizing reputation and review marketing campaigns across a wide range of industries.

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

The only purpose built e‑commerce help desk. xSellco centralizes your customer queries and order details from every sales channel into one connected dashboard.

ReviewSpreader helps small businesses gather customer reviews, enhance their online reputation, boost SEO rankings, and manage customer feedback with ease.

Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email

Incogneato is a customer satisfaction tool with anonymous and unlimited feedback collection, real-time anonymous chat, and customizable feedback box creation

SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement

Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams

Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an embeddable widget to a website or blog