Best List of Remote Support Software Applications & Tools

Cisco WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk

GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. GoToAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.

All-in-One SaaS for MSPs and IT Support Companies Combining RMM, PSA & Remote Control. Atera's Pricing Is Pay Per User Based, With Unlimited Devices.

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Jira Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Reshape what IT means for your business.

Mikogo is an easy-to-use free screen sharing solution that provides a fast and secure solution for web conferencing, online meetings, remote support, webinars, sales calls, web presentations, and more. With high-speed desktop sharing capabilities, Mikogo allows the presenter to share their screen (including any document or application) with their meeting participants live over the Web in real-time. Anything the presenter can see on their screen, the participants are able to view remotely on their very own screens. There are many features included with Mikogo as a free download. Businesses benefit by upgrading to a business account with further features. Security is of a high standard, employing an industry-leading AES encryption, along with several other security measures. A quick and straightforward setup means that Mikogo is suitable for all users, from the average computer novice to the more advanced user.

ilos is a screen recording software and platform for sharing, storing and organizing videos on the cloud

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and services with greater ease and efficiency. Over 10,000 organizations are using our intuitive and cost-effective solutions.

Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

GFI MAX RemoteManagement helps you grow your business, make more money, attract more customers and tie wandering break/fix customers to you - and makes it easy. What's more, this RMM tool has been built for use by any business model. Whether you're break/fix, support bank or managed services, MAX helps you deliver superior IT support services.

Zoho Meeting is a web conference and remote assistance tool, providing single users, small businesses and large enterprises a way to host secure online meetings

Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing

oneDrum allows users to edit Microsoft Office documents at the same time. When you share a file, through oneDrum, a copy is created on every collaborators computer. Thereafter, everyone can see who is working on the document, where inside the document they are working, and changes come through as each user types. Saved files then synchronize back to everyone's computer. No need for email tennis, merging peoples changes back into your copy. Your copy will update whether you're editing it or not. Users can send messages to each other from inside the document; the message then automatically carries links to the parts of the document under discussion. This means that it's really quick to fix documents you share with others. There is no server set up, and no plugin to Microsoft Office; just install oneDrum and it works.

Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery & drive revenue growth.

Remote support, remote access, and remote meeting in one solution

TeamViewer is a Software for Remote Support, Remote Access & Online Meetings

Z-Billing is a web-based recurring billing, invoicing and support software for small to medium sized businesses

Get instant, secure access to your files, programs, and email from anywhere. Connect quickly and easily, whether you're at work, at home, or on the road. Manage and support unattended computers & POS devices faster and easier.

SWAG Client provides on-demand technical support to businesses in need of support services. We can even help you find a full time employee.

Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it. It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

Gain a 360 view into your network with centralized and remote agent monitoring. PacketTrap RMM empowers you to securely monitor and manage your data center, corporate office, remote location or partner's cloud from a single dashboard. Be the first to know about bandwidth issues, performance degradation, server and device failures and connectivity problems. Quickly become productive. PacketTrap RMM sets up in minutes and auto-discovers system resources and their metrics, including hardware, operating systems, virtualization, databases, middleware, applications and services. Download and try PacketTrap RMM for free. Get started now!

Techinline FixMe.IT is a powerful all-in-one remote desktop application that allows you to access remote computers from anywhere in the world in three easy steps.

Front provides a simple way to work with team inboxes (sales@, support@, etc). Front keeps the simplicity of email, but adds powerful collaboration features

A bundle of enhanced and personalized applications for data center transformation and voice / unified communications for small to medium-sized businesses

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses

SightCall for Salesforce is a video calling tool designed to help agents resolve customer issues using additional visual support

TechSee is an intelligent visual support solution which provides SMBs & enterprises with a platform to assess, diagnose and resolve technical issues remotely

Join.me is an online conferencing and meeting tool that lets multiple people from multiple locations connect with each other at the same time. Whether you are using the internet or a phone line, in Singapore or London, you can join a meeting online with Join.me. The app offers a host of collaboration tools and features such as text chat, screen sharing, meeting scheduling and invitations, mobile access, and call recording.

Cloud Management Suite is a cloud-based software management solution that helps managed service providers and businesses in software patching and remote access

NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring

PC-Duo provides fast and reliable PC-to-PC remote control and remote access over LAN/WAN and internet connections.

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems, fast.