Best List of Contact Center Software Applications & Tools

RingCentral 221

The full-featured cloud business communications solution

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions.

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PhoneCall 4

Scalable cloud contact center for telemarketing needs

PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemarketing & lead generation

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Vonage Business 51

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

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Nextiva 61

Simplifying Business Communication

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

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ShoreTel 125

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.

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LiveOps 1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.

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LogMeIn Rescue 14

Remote support for helpdesks, call centers and organizations

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

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Cloudagent

Inbound, outbound & blended cloud contact center

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

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Verint

Workforce optimization for customer service businesses

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

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Aircall 84

Phone system for support and sales teams

Aircall is a cloud-based phone solution that helps businesses deploy their call center quickly. Aircall’s mission is to add value to the voice channel through powerful integrations that connect to your workflow.

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OXON 3

Cloud-based contact center management software

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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Talkdesk 44

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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Gladly

Cloud-based customer service platform for B2C companies

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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VICIdial 86

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

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Helpshift 19

Scalable customer care in your web & mobile apps

Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more

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Clarabridge

Customer Experience Management

Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Clarabridge offers three core solutions: Clarabridge Social, Clararidge Survey and Clarabridge Speech. Combined, these solutions enable you to garner important customer sentiment and intention from all your touch-points.

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LiveAgent 237

Great customer service starts with better help desk software

15.229 customers gave LiveAgent a 5-star rating in the 2016 survey. Sign up to see why.

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Corizon

Enterprise Mashup Platform for Contact Center Performance

Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework.

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Zoho Desk 1124

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers.

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Vocalcom 18

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we provide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.

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Ameyo 16

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

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Oracle Service Cloud 2

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system. Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.

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NewVoiceMedia 47

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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Dixa 4

All-in-one customer service platform

Dixa is a cloud-based customer service platform that combines chat, email, and calls in a single interface, with real-time monitoring, built-in CRM, and more

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Scorebuddy 25

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day FREE trial.

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SmartSupport 12

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time. Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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3CLogic 45

Cloud Contact Center Software

3CLogic is a leading provider of cloud call center software , providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses.

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CallTools 33

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more

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uContact 13

Comprehensive contact center solution

uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care

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VanillaSoft 11

Lead management software and CRM solution - The Power of Simplicity

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features including: • queue-based priority lead routing • auto dialing: progressive and preview • logical branch scripting • email drip lead nurturing • mass email • email templates • inbound web lead capture • lead scoring • voice drop of pre-recorded voice mails • call recording, monitoring, whisper & barge • ACD queues • Screen pops VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.

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Clarity Connect 5

Full-featured contact center native to Skype for Business

Clarity Connect is a full-featured contact center native to Skype for Business.

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RingSky 2

Cloud hosted PBX solution

RingSky is a cloud hosted PBX solution offering voicemail to email, call forwarding, auto attendants, remote transfer, call monitoring, click to call, and more

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Bright Pattern 51

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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CrankWheel 21

Enterprise screen sharing

Capture more leads with conversational forms integrated with your website and CRM, then immediately offer Product Demos by using reliable Screen Sharing.

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Fenero 6

Cloud-based contact center software

Fenero is a cloud-based contact center solution for phone, email & live chat, with call & screen recording, IVR, call & email routing, dynamic scripting & more

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Branch Messenger 157

Private communication network for shift workers

Branch Messenger is a self-service mobile app which allows hourly employees in hospitality workforces to manage their schedules & communicate with their team

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Connect First 28

Cloud software for inbound, outbound & blended call centers

Connect First software provides contact center solutions for inbound/ outbound calls, IVR and customer engagement through telemarketing and telesales activities

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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contactSPACE 4

Cloud contact center software solution

contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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ChaseData 101

Cloud-based call center solution for SMBs

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability

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SalesExec 8

Lead Management for Call Centers and Sales Teams

Close more leads in less time by following up with leads quickly and efficiently. SalesExec is lead management software built specifically for sales teams and call centers. Built in scoreboards, email marketing, inbound and outbound phone solution, lead routing, lead segmentation, mobile applications, and more.

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Convoso 6

Customer experience, simplified.

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!

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Dezide 1

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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Aspect Zipwire 15

Cloud contact center app

Zipwire from Aspect helps to bring your contact center to the cloud with support for multichannel interactions and real-time data.

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Focus Contact Center 4

Call & Contact Center Software Focus Contact Center

Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.

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Genesys 2

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent monitoring & coaching, and business intelligence analytics,

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Virtual Observer

Call recording & workforce optimization solution

Virtual Observer is a call recording & workforce optimization software for contact centers that works with hosted VoIP providers and traditional PBX systems.

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues

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AuguTech 5

Hosted predictive dialer & integrated PBX phone system

AuguTech is a predictive dialer solution that helps improve marketing campaign effectiveness via an automated dialing process, voice messaging and CRM

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simplyCT 4

Virtual Call Center Software

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. It is mainly used by call centers and contact center to provide superior customer services.

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Click2Coach 2

Workforce optimization software for contact centers

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Cross CRM

Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels

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Interactive Intelligence CaaS

Multichannel cloud contact center

Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses.

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X5 Cloud Contact Center 9

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

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RingCentral Contact Centre 221

Flexible multi-channel contact center solution

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools

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Voiptime Cloud 44

Online lead management with built in dialer & call recorder

Voiptime Cloud is a cloud-based lead management solution which includes an online dialer, call recording capabilities, customizable client cards, and more

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Pims Auto Dialer 19

Predictive dialer software for enterprise call centers

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions

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CallidusCloud CX 9

The premium feedback software for business.

Truly understand your customers by requesting and responding to input at key points along the entire customer journey. With Clicktools, you can transform the customer experience to consistently drive improvements and profits.

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Altitude Software

Unified communications solution

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers

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Corvisa Contact Center Suite 125

Cloud-based contact center software

Cloud-based contact center software that helps business work smarter and make customers happier.

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Sharpen 43

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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Innitel Predictive Dialer 36

Predictive dialer solution for boosting agent performance

Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and managers to maximize campaign performance

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Autom8 Enterprise 23

Complete multi-channel cloud contact center solution

Contact center and predictive dialler for call centers on one single platform with CRM integration

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ProcedureFlow 20

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables enterprises to create simple & effective visual maps to represent expert knowledge

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SpitFire 11

Web-based predictive dialer software for call centers

SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns

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Oracle RightNow Contact Center Experience 8

Multi-channel contact center

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.

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CallBlitzer 2

Voice broadcasting platform for political campaigns & more

CallBlitzer is a voice broadcasting platform with built-in dialer system that enables political campaigners to efficiently reach as many voters as possible

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SpiceCSM 1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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Smart Queue by AVOXI 1

Virtual contact center software

Virtual call center solution built on open-source technology to help increase productivity, designed for all unique business requirements

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Scopedesk

Customer support ticketing management solution

Scopedesk (formerly HelpDeskSaaS) is a customer support help desk application for managing user tickets, assigning tasks and work organization

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eSpace Contact Center

Multi-channel communications and telephony platform

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing for large businesses

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Magnetic North

Cloud contact center & PBX

Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools.

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iTouchVision Call Centre

Your extended call centre

Our Contact Center Solutions provide the skilled and always up-to-date help desk staff your company needs to reduce payroll and overhead expenses.

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Universal Knowledge

Multi-solution knowledge management product

Universal Knowledge is a multi-functional solution for contact centre, service desk, self-service, and internal knowledge management applications

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VHT Cloud

Callback services and alternatives to waiting on hold

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

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8x8 Virtual Office 65

Hosted Business VoIP Phone Service

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven. Why Should You Do Business with 8x8? In business, it pays to have connections you can rely on. As a leading provider of VoIP phone services for business, we’ve been on a mission to develop powerful, easy-to-use communications products and services that are not only outrageously affordable, they just plain work better. From sales to support, implementation to operation, we’re with you every step of the way. See why over 40,000 businesses have chosen 8x8 as their connection for better business communications.

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8x8 Virtual Office 65

Global Cloud Communications

A Complete Communications Solution 8x8 communications solutions do things that traditional phone systems simply can’t. Using VoIP technology, 8x8 delivers business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management controls, connecting with the people that matter has never been easier. Making a call is as easy as the click of a mouse. We believe with 8x8, you can get excited about your communications system.

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8x8 ContactNow 65

The Intelligent, Easy-to-Use Contact Center Solution.

ContactNow is a self-service cloud contact center that provides a flexible way to engage with customers, including a real-time monitoring App for iPad

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bpm'online CRM 64

Boost marketing, sales and service performance!

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

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NICE inContact 52

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

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CrazyCall 19

Cloud telephony for Sales

Cloud telephony for Business

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PureCloud by Genesys 14

Mobile-optimized cloud call center with multichannel routing

PureCloud is a true all-in-one expandable cloud solution – Collaboration, Communication and Customer Engagement.

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Aspect Via 8

Customer engagement solution for contact centers

Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service

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T-Max Predictive Dialer 7

Web-based predictive dialer for efficient outbound calling

T-Max Predictive Dialer is an inbound/outbound CRM dialing system for sales, marketing & collections teams with the aim of collecting more live contacts

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MiContact Center 3

Cloud contact center solutions

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes

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Newfies-Dialer 3

Auto dialers for lead generation & telemarketing

Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more

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XenCALL 1

Predictive dialer CRM with VoIP for call centers.

XenCALL is an all-in-one CRM and VoIP predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone.

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nGAGEMENT 1

Call center gamification platform

nGAGEMENT is a gamification & employee engagement solution for call centers which uses social media, game mechanics & recognition concepts to motivate employees

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CRS

Capture & resolve consumers' comments, questions & issues

CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS.

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Avaya Aura® Call Center Elite

Contact center management solution

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance.

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Parakeet

Cloud-based phone system with mobile app, designed for teams

Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps

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