Customer Experience Software

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SurveyMonkey CX 34

NPS solution for flexible data collection & analysis

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX

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Kilterly 4

Customer Success Software

Kilterly is a customer success software which helps businesses of all sizes manage & maintain customer engagement & loyalty with centralized data insight & automated communication tools such as onboarding & retention campaigns, surveys, and scoring alerts. Read more about Kilterly

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MaritzCX 2

Customer experience management with data collection & reports

MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX

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CloudCherry 5

Don't Just Satisfy, DELIGHT

Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight Read more about CloudCherry

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ReviewTrackers 47

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers

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Nextiva 203

Simplifying Business Communication

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

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Newired 4

Enterprise UX manager for user flows & onboarding

Newired is a 100% code free, enterprise UX manager tool which helps companies guide, analyze & optimize user flows & experience for training or onboarding. Create interactive guidance layers on top of existing enterprise web-based apps or websites to provide guided, step-by-step user journeys. Read more about Newired

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Podium 77

Review management, reputation software, feedback & webchat

Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions Read more about Podium

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UJET 47

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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SurveySparrow 28

Conversational survey tool

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses Read more about SurveySparrow

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TapMango 104

Customer Loyalty & Marketing Platform

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more. Read more about TapMango

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Zoho Desk 1554

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

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Pipedrive 2035

CRM built by salespeople, for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive

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Genesys PureCloud 77

Mobile optimized cloud call center with multichannel routing

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys PureCloud

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Thought Industries 25

Powering the Business of Learning

Thought Industries is a web-based learning management system that helps professionals and businesses to create & share training materials and learning sites Read more about Thought Industries

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Zoho CRM Plus 27

Unified Customer Experience platform

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Read more about Zoho CRM Plus

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NiceJob 54

Reputation management with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

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Zoho CRM 2964

CRM software that helps you sell smarter, better, faster.

Zoho CRM helps businesses of all sizes close deals smarter, better and faster. Read more about Zoho CRM

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Aimtell 7

Web push notifications for mobile & desktop

Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers Read more about Aimtell

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BirdEye 238

Online reputation management

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social listening, real-time analytics, & more Read more about BirdEye

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Userfeel 2

Remote usability testing application for UX researchers

Userfeel is a cloud-based usability testing tool which assists digital agencies and UX researchers with website and app optimization with key features including multilingual support, user journeys, screen activity recording, multi-channel collection, campaign segmentation, and video annotation. Read more about Userfeel

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CloudTalk 9

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk

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amoCRM 133

Lead & Sales Management for SMBs

amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Read more about amoCRM

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Whatfix 57

Accelerate Digital Adoption

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix

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Falcon.io 33

Unified social media marketing and management platform

Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io

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SightMill 4

Net Promoter Score (NPS) survey platform

SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement Read more about SightMill

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Zendesk 2085

Cloud customer service software

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is... Read more about Zendesk

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FiveStars 1069

Providing Loyalty and Marketing for 14,000 Local Businesses

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Read more about FiveStars

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TeamSupport 714

B2B Customer Support Software

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport

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Sprout Social 359

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their... Read more about Sprout Social

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Gainsight 23

Analytics for customer success

Gainsight uses big data analytics from multiple customer intelligence sources to generate actionable insights to manage retention, reduce churn, upsell & more. Read more about Gainsight

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Keatext 14

Feedback analysis for customer experience

Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights Read more about Keatext

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elevio 12

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio

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Intouch Insight 10

Solutions for improving CX operational performance

For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight

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Revulytics 7

The 1st usage analytics solution built for distributed software

The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Revulytics

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Beta Testing 7

Real-environment feedback & technical testing platform

Beta Testing is a technical testing platform, which helps test & improve business products via insights such as bug reports, feedback & usability videos gathered from users testing in real environments. Key features include communication, bug reports, analysis, content creation, & load testing Read more about Beta Testing

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Armatic 5

Automation, insights and best practices to grow a business.

The Armatic platform enhances the power of your existing accounting/ ERP software and your existing CRM system with workflow automation, powerful business intelligence and fully integrated cross-department communications functionality to automate tasks in finance, sales, support, HR and operations. Read more about Armatic

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Toonimo 4

Audio-Visual Guidance to your Website

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user... Read more about Toonimo

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Preferrd 1

Cloud-based reputation management for recruitment agencies

Preferrd is a reputation management platform providing cloud-based reviews management software for recruitment agencies, enabling recruiters to collect and analyze candidate and client reviews for building trust in services and increasing revenue, with optimized forms, rich snippets and SEO ratings Read more about Preferrd

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OSI Feedback

Real-time customer feedback & experience management

OSI Feedback from Omnistar is a customer feedback & experience management platform that enables users to get real-time customer feedback using a simple one question email survey. Determine who the most loyal customers are and ask customers how likely they would be to refer others to the business. Read more about OSI Feedback

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Bitrix24 348

100% free CRM, collaboration and communication tool suite

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24

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Reputology 47

Review management for Google, Facebook and more

Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience. Read more about Reputology

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SendX 21

Email Marketing Software that is Affordable & Intuitive

SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX provides unlimited email sends, powerful automation tools, 24x7 live support, great email deliverability. Starts with 14 days free trial. Pricing starts at $9.99/month. Read more about SendX

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Smartlook 90

Qualitative analytics for websites and mobile apps

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook

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Salesforce Service Cloud 435

Customer service & support software

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

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Five9 339

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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Qualtrics 280

Experience management platform

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.

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Nicereply 252

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

Nicereply is an online customer satisfaction survey software for measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide, helping hundreds of teams to measure and improve the quality of their customer service

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Hotjar 217

Gain insights & feedback through website & mobile analytics

Through the provision of feedback & insights Hotjar allows developers, UI designers, analysts & digital marketers to identify opportunities for site improvement

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KnowledgeOwl 208

Knowledge base and documentation software

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by...

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AdvocateHub 208

Advocate Marketing Experts

Advocate Marketing Software, helping B2B companies discover, nurture, and mobilize their advocates to shorten your sales cycles and amplify your marketing.

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Yotpo 159

Reviews & customer content marketing

Yotpo helps commerce brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales

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Grade.us 155

Review marketing and management platform, white-labeled for agencies and SEOs

Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels.

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Kayako 150

Unified customer service platform

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.

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Bookafy 121

Free online appointment booking software

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically

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Pendo 117

Product usage & behavior data capture

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

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Zingle 108

Text messaging for customer service & team collaboration

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

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AskNicely 98

Collect real-time customer feedback using the NPS framework

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.

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Yonyx 85

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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Preferred Patron Loyalty 77

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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Bright Pattern 74

Omnichannel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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ChurnZero 67

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

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Groove 54

Support, Simplified.

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your...

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Method:CRM 54

#1 CRM for QuickBooks Users

Method is the #1 CRM for Small Businesses Who Use QuickBooks. QuickBooks users give Method 5-stars on Intuit Apps.com, Google Apps Marketplace, and GetApp.

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UserVoice 50

Build better products with intelligent product feedback

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

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3CLogic 49

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses.

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Sharpen 46

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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WalkMe 42

Transform the User Experience

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

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Practice Ignition 41

Proposal creation and client onboarding automation

Practice Ignition is a smart proposal software that includes contracts and allows you to accept recurring and one-off payments directly on the proposal.

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Collect.chat 40

Interactive chatbot for collecting data & feedback

Collect.chat is an interactive chatbot platform which allows businesses to collect data, feedback, leads, bookings, & more on autopilot

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Key Survey 38

Cloud based and on premise survey software

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools

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Mvix Digital Signage 38

Content-rich Digital Signage Software

Premium digital signage solution with no subscription or contracts. Cloud-based XhibitSignage offers content widgets, unlimited users & unlimited cloud storage.

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Userpilot 36

Product user experience software for product & UX teams

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage & A/B test flows, customize the user interface, and more.

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FullStory 36

Webpage data insights for improving customer experience

FullStory is a cloud-based platform that collects data on page views, mouse movements, clicks, and other actions that visitors make on a business website. The platform helps brands to optimize the customer’s experience by providing features such as session replay, heat maps, and page insights.

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GetFeedback 35

Send better surveys. Collect better feedback.

GetFeedback is easy-to-use online survey software designed to improve response rates.

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Scorebuddy 33

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day...

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Cayzu 31

Help desk ticket & customer service software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.

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CMNTY 29

Understand people's deepest motivations and desires.

CMNTY is an all-in-one platform for building online communities that helps inspire constructive interaction between organizations and individuals

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UXPressia 29

Create customer journey maps, personas & impact maps online

UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques

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MySurveyLab 27

Survey software and questionnaire tool

MySurveyLab is professional online survey software for any size of business, non-government organizations and professionals. MySurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.

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CallPage 25

Website button & pop-up widget for automated call backs

CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget

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Survicate 24

The fastest way to collect feedback from customers

All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your website, via email, and within your mobile application.

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InviteManager 22

Customer entertainment planning & automation

InviteManager is a customer entertainment automation solution that enables companies of all sizes to plan and manage corporate events, whilst staying compliant

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zenloop 21

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

zenloop is a Net Promoter Score (NPS) SaaS platform based in Germany. We collect, analyze and manage NPS feedback for growth stage e-commerce teams.

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Sitecore 20

CMS and customer experience management

Sitecore is a cloud-based CMS (Content Management System) and customer experience manager. From Sitecore's dashboard you can manage all content across your website or mobile app and decide how it's displayed. As well as offering content management, Sitecore's solution provides detailed reporting and analysis in order to better understand how your...

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Iridize 20

Enterprise grade product training and user onboarding

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

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Kustomer 20

Intelligent CRM for Customer Service

Kustomer is the next-generation customer management platform that empower agents to build personalized customer experiences.

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Feedback Lite 19

Website customer feedback widget tool

Use Feedback Lite to create and publish user feedback widgets on your website. Then export and analyze customer feedback using detailed response metrics.

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Vocalcom 19

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...

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Wix Answers 18

Online help desk & customer support software built by Wix

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more

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ProProfs Knowledge Base 15

Online FAQ & Knowledge Base Software

ProProfs Knowledge Base is a cutting-edge tool that helps firms in creating knowledge base, online documentation, user guides and manuals, corporate wiki, online FAQs and much more. The tool is indispensable for firms that strive to address customer queries in a seamless and hassle-free way and make

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Starred 15

Customer feedback solution

Starred is a customer-friendly feedback solution that features pre-built questionnaires, multi-channel feedback, API & integrations, & more

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Medallia 14

Enterprise customer experience management platform

Get feedback from customers—directly and through social media. Recover customers at risk. Drive online reviews and testimonials. Identify and fix problem areas. Gain insights from powerful analytics. Create transparency with one system for the whole company.

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Antavo 13

Loyalty Management Platform for Fashion and Retail

Antavo is a loyalty management platform for B2C retailers & brands to create gamified loyalty programs online, in store and on mobile.

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Woopra 12

Real-time customer activity

Woopra is a customer behavior analytics app that helps you better understand each of your customers and offer enhanced personalization and behavioral targeting. Woopra is used to improve the customer experience, to better understand your pipeline, and to get an in-depth view of every customer profile. You can track customer activity in real-time,...

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CallidusCloud CX 12

The premium feedback software for business.

Truly understand your customers by requesting and responding to input at key points along the entire customer journey. With Clicktools, you can transform the customer experience to consistently drive improvements and profits.

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Totango 11

Accelerate Revenues with Customer Engagement Management

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them....

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Oracle Service Cloud 11

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a...

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Talisma 10

CRM suite with marketing and KB (Knowledge Base) tools

Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management.

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Online Survey 10

Instant customer feedback with online surveys, polls and questionnaires

Create customizable online surveys and polls and get instant, valuable feedback from customers. Extra features include customizable greetings and closing pages, along with help in structuring and ordering questions. Add your company logo, colours and fonts so that your forms are unique and reflect your brand identity. This tool allows you to...

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UXprobe 10

Web-based user experience & usability testing platform

UXprobe is a user testing platform for developers, product managers, marketers & more to test their website, app, prototype or design choices with real users

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CrossEngage 10

Customer data platform & cross-channel campaign management

CrossEngage is a real-time customer data platform (CDP) with cross-channel campaign management which integrates all available data sources so that marketers can build meaningful customer relationships at scale, and across all marketing channels including email, social ads, direct mail & more

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LoginRadius 9

Customer Identity and Access Management Platform

LoginRadius is a leading Customer Identity and Access Management (CIAM) platform to help businesses create a single view of their users. Organizations can leverage LoginRadius to securely manage customer identities via single sign-on (SSO), multi-factor authentication (MFA), and more.

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Smile.io 9

Reward programs for online businesses

Smile.io is a cloud-based customer rewards solution for creating and managing points-based, referral, and VIP customer loyalty programs for online retailers.

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Salesmachine 9

Realtime customer scoring platform

Score your customers in realtime and generates tasks, emails & notifications automatically to increase your conversion rate and reduce churn.

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ReviewSpreader 8

A simple solution for online reviews

ReviewSpreader helps small businesses gather customer reviews, enhance their online reputation, boost SEO rankings, and manage customer feedback with ease.

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Moxtra 8

Embeddable, mobile cloud collaboration API

Moxtra is an embeddable, multi-layered cloud collaboration tool for communication, content management, file sharing, meeting scheduling, and more within teams

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Conversocial 8

The Digital Care Platform for Social Messaging.

Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,

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ServicePower 7

Field service workforce management solution

ServicePower is a field service management platform with solutions for scheduling optimization, mobile workforce tracking & management, reporting, and more

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Userback 6

Real-time customer feedback collection & bug tracking tool

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues.

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TINT 5

The social media display platform used by 45,000 brands

TINT is a complete social media marketing solution. With TINT you can collect, curate, and promote all your best content on any screen, anywhere.

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Yieldify 5

Customer journeys made personal

We help e-commerce marketers generate more sales by making it easy for them to optimise their customer journeys

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Belly 5

Loyalty program app

Belly is a loyalty program app that powers targeted marketing campaigns and rewards programs to retain existing customers and attract new ones. Belly's points scheme lets your customer earn points and exchange them for rewards. The app helps to segment customers and send them targeted emails based on their activity. Belly also offers social media...

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Client Heartbeat 5

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer...

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Moxie Concierge 5

Connect Employees, Collaborate, and Share Knowledge

Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace.

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Nanorep 5

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization.

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Zonka Feedback 5

Multi-channel survey & feedback platform

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts

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Quantum Metric 5

The Digital Experience Intelligence Platform

Quantum Metric drives visibility into every customer interaction and delivers better business decisions. Built to automatically prioritize both technical and behavioral insights, the platform enables customers to gain real-time user intelligence securely and at scale.

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Survey Galaxy 4

Create and deploy online surveys and questionnaires

Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. Survey Galaxy is the survey tool that is suitable for all types of businesses, large and...

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PowerReviews 4

Ratings & Review Software

PowerReviews is a ratings and reviews management software. It helps more than 1,000 brands and retailers collect, display and syndicate customer ratings and reviews, and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create...

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FuseDesk 4

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

FuseDesk is the Help Desk, Messaging, and Support Ticketing System for Your Keap or Infusionsoft App! FuseDesk was built specifically for and deeply integrates Keap/Infusionsoft allowing your team to easily handle sales and support by email, live chat, phone, and message, and more!

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Amity 4

The Most Powerful Customer Success Software.

Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right actions and measures effectiveness.

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ClickTale 4

In-page web analytics

ClickTale is a website analytics platform that helps to analyse the behaviour of your website visitors and mobile app users.

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Honestly 4

Honest employee & customer feedback collection

Honestly is an online, multi-channel platform for collecting employee and customer feedback through automated, customizable and branded pulse surveys that are then analyzed to produce actionable insights around areas of improvement in terms of productivity, talent retention and customer satisfaction

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uptain 4

Abandonded shopping cart recovery for eCommerce

uptain is an abandoned shopping cart recovery solution for eCommerce which helps businesses engage and retain customers in online shops using smart exit-intent popups and personalized emails. uptain offers a number of plugins with Magento, Wordpress, Shopware, and more.

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Reputation Desk 4

Reputation management and review monitoring tool for firms

Reputation Desk is a cloud-based reputation management tool which assists businesses, particularly automotive, dental & legal firms, with managing listings and reviews through features such as review monitoring, campaign management, sentiment analysis, social media metrics, and feedback management

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ThoughtBuzz 3

Social Media monitoring and analytics

ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns and content audits. ThoughtBuzz lets you identify social media key influencers based on engagement and provides a full spectrum analysis.

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Woobox 3

Customer engagement app suite for social media promotions

Interactive social media apps for sweepstakes, contests, drawings, and polls with unique features for Facebook, Twitter, YouTube, Instagram, Pinterest, and more

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SurveyExpression 3

Create the perfect online surveys

SurveyExpression is the perfect survey software tool. It offers for free what other survey platform vendors only offer for hundreds of dollars. SurveyExpression will help you design smart and beautiful online surveys in their web interface. Advanced features are just a click away.

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Gigya 3

Creating Trusted Customer Relationships

Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown site visitors into known, loyal and engaged customers.

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MyFeelBack 3

Turn customer feedback into business opportunities

MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

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Promoter Ninja 3

Send Net Promoter Score (NPS) surveys to customers

Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email

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Antlere 3

Multi-channel Net Promoter Score (NPS) survey software

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty

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Lumoa 3

Customer experience management and feedback analysis

Lumoa is a customer experience management solution that enables businesses to collect customer feedback and process it into actionable insights. Lumoa helps users to segment customer feedback, track their NPS (net promoter score) over time, analyze feedback, and view sentiment trends.

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Thematic 3

AI-powered feedback analysis for companies in any industry

Thematic is a cloud-based feedback analysis platform which converts existing CSAT & NPS data into actionable insights through AI-powered thematic analysis. The software can import data from any source and provides users with real-time trend analysis, data visualization, and side-by-side comparisons.

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Logicalware 2

Customer communication management

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,...

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Survey Analytics 2

Enterprise customer research platform

Survey Analytics helps companies listen. Our interconnected and scalable suite of powerful tools allow you to collect 360 feedback both internally and externally. We also offer great developer tools such as an API and SDK for full integration to meet the needs of your custom environment.

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Experiture 2

Cloud-based marketing platform

Experiture is an online marketing platform that provides marketing automation and customer engagement solutions to small & mid-sized businesses

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Genesys 2

Multi-channel contact center

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing,...

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Zoomph

Digital Intelligence Reimagined

Helping sports teams, agencies and brands measure the value of their sponsorships, partnerships and understanding their audiences.

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Collect Loyalty 2

Powerful in-store and online loyalty and referral program

Create your own Loyalty and Referral Program with built-in customer emails and Apple Passbook and smartly integrated with leading point-of-sale and eCommerce software. Try Collect Loyalty for free.

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OneAll 2

Social login, single sign-on & social sharing

OneAll is a social login, single sign-on and social network sharing software to integrate social media experiences and data to your site. OneAll works with over 30 social networking sites to offer one click login and/or registration, eliminating forgotten usernames and passwords and gathering demographic information from social sites. OneAll also...

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JumpSeat 2

Open-source enterprise guidance & engagement platform

JumpSeat is an enterprise guidance and engagement platform for providing on-screen guidance over web-based applications for training, onboarding, and support

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Usabilla 2

User feedback solutions for websites, emails & apps

Usabilla is a user feedback solution for collecting qualitative and quantatitive user feedback across digital channels including websites, apps and emails

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Surveytagger 1

Feedback Text Categorizer

Surveytagger takes in customer comments in an Excel file and tags the comments with topic and sentiment. Results are presented in a dashboard with drill-down capability and Excel exports. Surveytagger works in ten languages: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish.

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Barilliance 1

E-Commerce personalization suite

Segment and target your customers with relevant dynamic content, messages and offers in real time and increase conversions by as much as 30%

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Qhub 1

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.

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ProProfs Survey Maker 1

Build and Test Knowledge

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Our Survey Maker supports many advanced features such as: Response grading Provide detailed survey statistics Cross-device compatibility Survey embedded...

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Bazaarvoice 1

Customer Reviews Solution

Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.

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CustomerGauge 1

Net Promoter Score® to measure, act, monetize and grow your customer base.

CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on...

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RumbleTalk 1

Community chat room with customized themes

RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin.

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Whisbi 1

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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Tour My App 1

Increase user activation and engagement

Improve user engagement by displaying in-app guided tours that help users perform tasks in your web application. Show a “getting started” tour when they log in for the first time. Highlight advanced or unused features when the time is right.

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Guideblocks 1

Dynamic, interactive, in-app user assistance tool

Guideblocks is an interactive user assistance tool that extends web apps to provide dynamic, contextual help, user onboarding tours, in-app messages, and more

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iperceptions

A global leader in Voice of the Customer (VoC) solutions

iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences. With over 100M voice of customer datapoints collected every year across 1,200 brands and in 35 languages in over 80 countries,...

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Comarch Loyalty Management

Loyalty Program Management System

Cloud based IT solution for running loyalty and rewards programs across multiple industries including: Airlines, Retail, Hospitality, Telecommunications, and Banking.

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ITSM 365

100% customizable Service Desk for any business small or large

Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base

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Thunderhead

Customer experience and engagement

Thunderhead is customer engagement and customer experience software built to facilitate multi-channel customer interactions. The software by Thunderhead, which is referred to as the ONE Engagement Hub, bring together key customer behavior insights to give you a better understanding of your customers and how best to interact with them. The ONE...

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Smart Rooms

Customer engagement portal for sales

Smart Rooms by Journey Sales provides a customer engagement platform and sales enablement solution to connect sales teams with buyers. The software provides a platform from which your customers and prospects can gather key information about your products, services and company. Users going through the buyer's journey can use the portal to access...

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SimpleFeedback

Cloud-based customer engagement application

SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app. With SimpleFeedback you can receive suggestions, bug reports,...

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IBM Customer Experience

Digital customer experience management software

IBM Customer Experience is a management software that helps build personalized web experiences across all devices through multiple channels

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BEYABLE

On-site re-engagement tools for E-commerce & brands

BEYABLE is a set of on-site engagement and retargeting modules that allow e-commerce and brands to increase their conversion rate with real-time customization

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SeeVolution

Website heatmaps & real time analytics

SeeVolution is an in-page web analytics platform that is built around real time analytics, website heatmaps and plug-ins with content management solutions.

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Clarabridge

Customer Experience Management

Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Clarabridge offers three core solutions: Clarabridge Social, Clararidge...

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Feefo

Reviews and ratings management software

Feefo is a global feedback engine that provides a platform from which you can manage user reviews and ratings on your website. Feefo's software allows you to encourage users to leave ratings and reviews directly on your website while also adding the reviews to Feefo's website. Reviews and ratings can be shared socially and analytics and insights...

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Reevoo

Reviews and ratings management

Reevoo is a customer reviews and ratings management solution, allowing you to collect, manage and respond to reviews and ratings online. Reevoo offers customers the chance to leave reviews not only about products but also about customer experience. In addition, Reevoo's dashboard will automatically notify you about any negative reviews received...

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Cxense Insight

Real-time analytics - Drive engagement and digital revenue

Cxense Insight shows you how users consume content on your site in real time so you can provide a better user experience and drive higher digital revenue.

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Perkville

Rewards & loyalty program app

Perkville is a customer rewards and loyalty software that helps to create and manage loyalty programs, customer referral programs, social campaigns and promotions. The app lets you create custom rewards programs, offering rewards for social media promotion and referrals. You can track all your customers' loyalty programs with daily reports, while...

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VePlatform

Website conversion, analytics & engagement app suite

Website conversion, analytics, and engagement app suite offering increased conversions, fewer bounces, and pay-for-performance pricing

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Capillary In Touch

Customer Management

Capillary’s POS pre-integrated InTouch CRM helps you collect data in store, online or wherever you need it from and manage it in one place. Increase sign-ups with a quick, virtually form-free, mobile or card-based signup process.

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ATryBox

User testing marketplace

ATryBox is a user testing marketplace which helps product managers, founders, CX experts to recruit user testing participants & run a variety of tests & surveys

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Bugwolf

User testing tools for quality auditing

Bugwolf is a user testing solution providing tools and teams of testers to audit quality for software, websites and mobile apps

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RenegadeWorks

Reputation management and referral marketing software

RenegadeWorks is a cloud-based reputation management and referral marketing solution which enables users to gather customer feedback, manage reviews, and more

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Acromobile

Mobile customer engagement software

Acromobile is a mobile-specific customer engagement software used to manage your brand on mobile platforms. The solution, built on the Force.com platform, helps you offer more services and brand engagement points for your customers through their mobile devices. Acromobile provides growing businesses with the ability to launch their own iOS and...

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FoxMetrics

Marketing metric tools for optimizing eCommerce experiences

FoxMetrics is an eCommerce marketing product suite spanning shopping cart recovery, customer personalization, surveying and analytics for boosting conversions

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ShowHows

Online how-to guides & tutorials for business

ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing

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Nextpond

Business process & customer experience management

Nextpond is a business process & customer experience management solution for any size business, with real-time customer feedback & employee training

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INDE Broadcast AR

Interactive 3D Augmented Reality Experience

INDE Broadcast AR is an augmented reality software which enables users to create customizable, interactive 3D augmented reality experiences on any screen

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Layer Customer Conversation Platform

Messaging platform for retail & service industries

Layer Customer Conversation Platform is a cloud-based messaging solution aimed at businesses across the retail and service industries, including eCommerce, hotels, airlines, and finance. Layer’s APIs, SDKs, and UI toolkits allow businesses to directly integrate rich messaging into their products.

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Q One

All-in-one market research & consumer insight platform

Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace.

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MoEngage

Intelligent marketing cloud

MoEngage is a marketing automation tool which enables businesses to create & manage campaigns across multiple channels like push, email, in-app messaging, web push & SMS using an AI/ML engine, dynamic product messaging, real-time notifications, built-in data warehousing capabilities, & more

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ConfirmKit

User research platform for teams and product people

ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product

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Critizr

Customer feedback collection & analysis platform for retail

Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.

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SurveyMonkey CX

NPS solution for flexible data collection & analysis

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Kilterly

Customer Success Software

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MaritzCX

Customer experience management with data collection & reports

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CloudCherry

Don't Just Satisfy, DELIGHT

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ReviewTrackers

Review monitoring software for multi-location businesses

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Nextiva

203

Simplifying Business Communication

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Newired

Enterprise UX manager for user flows & onboarding

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Podium

Review management, reputation software, feedback & webchat

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UJET

Customer interaction & support platform with CRM integration

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SurveySparrow

Conversational survey tool

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TapMango

104

Customer Loyalty & Marketing Platform

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Zoho Desk

1554

Industry's first context-aware Helpdesk Software

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Pipedrive

2035

CRM built by salespeople, for salespeople

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Genesys PureCloud

Mobile optimized cloud call center with multichannel routing

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Thought Industries

Powering the Business of Learning

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Zoho CRM Plus

Unified Customer Experience platform

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NiceJob

Reputation management with reviews, social & SEO tools

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Zoho CRM

2964

CRM software that helps you sell smarter, better, faster.

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Aimtell

Web push notifications for mobile & desktop

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BirdEye

238

Online reputation management

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Userfeel

Remote usability testing application for UX researchers

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CloudTalk

Cloud-based call center software for sales and support teams

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amoCRM

133

Lead & Sales Management for SMBs

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Whatfix

Accelerate Digital Adoption

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Falcon.io

Unified social media marketing and management platform

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SightMill

Net Promoter Score (NPS) survey platform

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Zendesk

2085

Cloud customer service software

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FiveStars

1069

Providing Loyalty and Marketing for 14,000 Local Businesses

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TeamSupport

714

B2B Customer Support Software

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Sprout Social

359

Social Media Management Software for Business

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Gainsight

Analytics for customer success

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Keatext

Feedback analysis for customer experience

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elevio

Self-service support & customer education platform

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Intouch Insight

Solutions for improving CX operational performance

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Revulytics

The 1st usage analytics solution built for distributed software

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Beta Testing

Real-environment feedback & technical testing platform

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Armatic

Automation, insights and best practices to grow a business.

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Toonimo

Audio-Visual Guidance to your Website

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Preferrd

Cloud-based reputation management for recruitment agencies

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OSI Feedback

Real-time customer feedback & experience management

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Bitrix24

348

100% free CRM, collaboration and communication tool suite

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Reputology

Review management for Google, Facebook and more

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SendX

Email Marketing Software that is Affordable & Intuitive

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Smartlook

Qualitative analytics for websites and mobile apps

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Salesforce Service Cloud

435

Customer service & support software

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Five9

339

Cloud contact and call center software

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Qualtrics

280

Experience management platform

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Nicereply

252

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

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Hotjar

217

Gain insights & feedback through website & mobile analytics

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KnowledgeOwl

208

Knowledge base and documentation software

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AdvocateHub

208

Advocate Marketing Experts

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Yotpo

159

Reviews & customer content marketing

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Grade.us

155

Review marketing and management platform, white-labeled for agencies and SEOs

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Kayako

150

Unified customer service platform

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Bookafy

121

Free online appointment booking software

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Pendo

117

Product usage & behavior data capture

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Zingle

108

Text messaging for customer service & team collaboration

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AskNicely

Collect real-time customer feedback using the NPS framework

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Yonyx

Decision tree driven Interactive guides for customer service

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Preferred Patron Loyalty

Loyalty marketing and gift card management

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Bright Pattern

Omnichannel cloud call center software

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ChurnZero

Customer engagement & retention for subscription businesses

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Groove

Support, Simplified.

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Method:CRM

#1 CRM for QuickBooks Users

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UserVoice

Build better products with intelligent product feedback

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3CLogic

Contact Center Solutions for Customer Experience Excellence

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Sharpen

Cloud-native Contact Center Platform

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WalkMe

Transform the User Experience

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Practice Ignition

Proposal creation and client onboarding automation

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Collect.chat

Interactive chatbot for collecting data & feedback

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Key Survey

Cloud based and on premise survey software

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Mvix Digital Signage

Content-rich Digital Signage Software

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Userpilot

Product user experience software for product & UX teams

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FullStory

Webpage data insights for improving customer experience

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GetFeedback

Send better surveys. Collect better feedback.

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Scorebuddy

QA Software for scoring (Calls/email/chat/social)

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Cayzu

Help desk ticket & customer service software

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CMNTY

Understand people's deepest motivations and desires.

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UXPressia

Create customer journey maps, personas & impact maps online

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MySurveyLab

Survey software and questionnaire tool

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CallPage

Website button & pop-up widget for automated call backs

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Survicate

The fastest way to collect feedback from customers

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InviteManager

Customer entertainment planning & automation

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zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

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Sitecore

CMS and customer experience management

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Iridize

Enterprise grade product training and user onboarding

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Kustomer

Intelligent CRM for Customer Service

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Feedback Lite

Website customer feedback widget tool

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Vocalcom

Omnichannel Cloud Contact Center Solutions

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Wix Answers

Online help desk & customer support software built by Wix

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ProProfs Knowledge Base

Online FAQ & Knowledge Base Software

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Starred

Customer feedback solution

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Medallia

Enterprise customer experience management platform

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Antavo

Loyalty Management Platform for Fashion and Retail

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Woopra

Real-time customer activity

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CallidusCloud CX

The premium feedback software for business.

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Totango

Accelerate Revenues with Customer Engagement Management

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Oracle Service Cloud

Web, Social & Contact Center

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Talisma

CRM suite with marketing and KB (Knowledge Base) tools

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Online Survey

Instant customer feedback with online surveys, polls and questionnaires

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UXprobe

Web-based user experience & usability testing platform

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CrossEngage

Customer data platform & cross-channel campaign management

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LoginRadius

Customer Identity and Access Management Platform

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Smile.io

Reward programs for online businesses

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Salesmachine

Realtime customer scoring platform

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ReviewSpreader

A simple solution for online reviews

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Moxtra

Embeddable, mobile cloud collaboration API

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Conversocial

The Digital Care Platform for Social Messaging.

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ServicePower

Field service workforce management solution

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Userback

Real-time customer feedback collection & bug tracking tool

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TINT

The social media display platform used by 45,000 brands

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Yieldify

Customer journeys made personal

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Belly

Loyalty program app

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Client Heartbeat

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

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Moxie Concierge

Connect Employees, Collaborate, and Share Knowledge

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Nanorep

AI-enabled chatbot & VCA Solutions for Customer Service

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Zonka Feedback

Multi-channel survey & feedback platform

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Quantum Metric

The Digital Experience Intelligence Platform

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Survey Galaxy

Create and deploy online surveys and questionnaires

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PowerReviews

Ratings & Review Software

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FuseDesk

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

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Amity

The Most Powerful Customer Success Software.

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Customer Experience Software

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