Customer engagement app suite for social media promotions
Interactive social media apps for sweepstakes, contests, drawings, and polls with unique features for Facebook, Twitter, YouTube, Instagram, Pinterest, and more
Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Impel is a Cloud + Mobile smart business management software. From Quotes to Orders to Invoices to Collections, Support and Inventory. Everything for your customer in one integrated system. 1000+ Orders generated, 4000+ text commands processed, over 15,000 web requests daily.
When CRM is not enough and ERP is too much, Impel is the answer. Impel helps companies put their customers at the center of their business operations. Impel enables everyone from sales executives to finance guys to spend less time on data management and more time on customer-focused tasks.Impel's product range has extended to cover the entire business operations for companies. For companies that do not require Production Planning and Bill of materials, Impel is the single integrated system for company-wide deployment.
Impel offers a free 15 day trial of Impel. All you need to do is click on the Free Trial button on the Impel website and start using Impel – now!
Yotpo helps businesses generate customer reviews and use them as a powerful marketing engine. This Customer Content Marketing boosts traffic sales and SEO.
Customer Experience Management And Live Chat Software
LivePerson is the market leader in real-time intelligent customer engagement. It offers various solutions that help your business increase conversions and improve consumer experience.
WalkMe™ is an interactive online guidance and engagement platform
WalkMe is a cloud-based Enterprise Class Guidance and Engagement Platform for businesses to guide and engage users through any online experience. Step-by-step onscreen guidance is delivered to users so that they are able to move with confidence through any website or web-based software. The WalkMe context-intelligent algorithm ensures that the right people receive the right guidance at the right time.
Feefo is a global feedback engine that provides a platform from which you can manage user reviews and ratings on your website. Feefo's software allows you to encourage users to leave ratings and reviews directly on your website while also adding the reviews to Feefo's website. Reviews and ratings can be shared socially and analytics and insights are also available from the dashboard.
Reevoo is a customer reviews and ratings management solution, allowing you to collect, manage and respond to reviews and ratings online.
Reevoo offers customers the chance to leave reviews not only about products but also about customer experience. In addition, Reevoo's dashboard will automatically notify you about any negative reviews received to allow you the chance to respond promptly.
FiveStars is a customer loyalty app to create and manage rewards and loyalty schemes for your clients. The business edition of the app helps you build a loyalty program that matches the needs of your business with flexible options such as VIP statuses and multiple tiers. Customers can sign up with their phone numbers, meaning they don't have to download the app. FiveStars also offers tools for customer engagement such as incentives and special occasion rewards.
JumpSeat is an enterprise guidance and engagement platform for providing on-screen guidance over web-based applications for training, onboarding, and support
Perkville is a customer rewards and loyalty software that helps to create and manage loyalty programs, customer referral programs, social campaigns and promotions. The app lets you create custom rewards programs, offering rewards for social media promotion and referrals. You can track all your customers' loyalty programs with daily reports, while your customers can check their point balance online. Perkville integrates with your point of sale system for smoother customer management.
User feedback solutions for websites, emails & apps
Usabilla is a user feedback solution for collecting qualitative and quantatitive user feedback across digital channels including websites, apps and emails
Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business.
Clarabridge offers three core solutions: Clarabridge Social, Clararidge Survey and Clarabridge Speech. Combined, these solutions enable you to garner important customer sentiment and intention from all your touch-points.
Let your clients book, reschedule, cancel appointments automatically. Bookafy automates scheduling, reminders and integrates with your other favorite apps.
GetFeedback is the leading customer experience solution for teams that use Salesforce. Send beautiful, on-brand surveys, then turn your insights into action.
The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we provide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.
Accelerate Revenues with Customer Engagement Management
Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.
Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system.
Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.
SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools
Ease Onboarding, Smarter Training & Improve Support
Whatfix is a smarter way for a business to Ease Onboarding, Improve Support
and Reduce Training effort for its users by using Whatfix Interactive Guides
Proposal creation and client onboarding automation
Practice Ignition is a smart proposal software that includes contracts and allows you to accept recurring and one-off payments directly on the proposal.
Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day FREE trial.
LoginRadius' Customer Identity Management platform allows you to simplify Customer Registration, collect accurate Profile Data, and securely store data.
PowerReviews is a ratings and reviews management software. It helps more than 1,000 brands and retailers collect, display and syndicate customer ratings and reviews, and answer customer questions. Ratings, reviews and Q&A allow companies to reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable insights. The PowerReviews Syndication Network helps clients reach hundreds of millions of in-market shoppers on leading e-commerce sites and search engines.
OneAll is a social login, single sign-on and social network sharing software to integrate social media experiences and data to your site. OneAll works with over 30 social networking sites to offer one click login and/or registration, eliminating forgotten usernames and passwords and gathering demographic information from social sites. OneAll also lets users link their social profiles with your site and enables social sharing through comments, reviews and more. The app also offers social insights to better understand user engagement and trends.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.
Audience Insights & Engagement Platform for Business
Zoomph is an audience insights and engagement platform that precisely measures behaviors, interests, and identities across social media and owned channels.
Social community management for driving brand conversations
Lithium Communities is an online platform for cultivating meaningful customer communities by turning a corporate website into a social networking destination
iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences. With over 100M voice of customer datapoints collected every year across 1,200 brands and in 35 languages in over 80 countries, iPerceptions is the trusted research solution of customer centric organizations.
Kustomer is an intelligent CRM which helps support teams centralize their customer-related data & tasks with smart workflows, automation & data integrations
Survey Analytics helps companies listen. Our interconnected and scalable suite of powerful tools allow you to collect 360 feedback both internally and externally. We also offer great developer tools such as an API and SDK for full integration to meet the needs of your custom environment.
RumbleTalk is a leader chat room platform for websites. With over 263,000 customers, RumbleTalk offers a unique html5 chat room with various chat themes and the ability to create your own css stylish skin.
Net Promoter Score® to measure, act, monetize and grow your customer base.
CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on behalf of its customers annually, across 140 countries and 32 languages, and clients include Philips, Tommy Hilfiger, Electrolux, and Canon.
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information.
Our knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created making the employee onboarding process more streamlined.
Thought Industries is a web-based learning management system that helps professionals and businesses to create & share training materials and learning sites
Synerise is a marketing automation and customer experience management solution with features for contact management, campaign tracking, analytics, and more
Q&A Software that Makes it Easy to Build a Vibrant Community Hub
Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.
SMS-based customer surveys for delivery restaurants
Servmetrics is a digital quality check dashboard for take-out and delivery-based restaurants that captures customer satisfaction in real time via SMS surveys
Decision tree driven Interactive guides for customer service
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls
InviteManager is a customer entertainment automation solution that enables companies of all sizes to plan and manage corporate events, whilst staying compliant
Smart Rooms by Journey Sales provides a customer engagement platform and sales enablement solution to connect sales teams with buyers. The software provides a platform from which your customers and prospects can gather key information about your products, services and company. Users going through the buyer's journey can use the portal to access educational and engaging product and brand related content that you and your team have uploaded.
Smart Rooms uses data science to deliver consistent and personalized content to your buyers. It also measures user engagement and analyzes prospect and client digital body language to predict behavior and identify buyer needs. Journey Sales Smart Rooms is built natively on the Salesforce1 Platform. The software can be used by Marketing, Sales and Executives to increase transparency into customer intention.
Powerful in-store and online loyalty and referral program
Create your own Loyalty and Referral Program with built-in customer emails and Apple Passbook and smartly integrated with leading point-of-sale and eCommerce software. Try Collect Loyalty for free.
On-site re-engagement tools for E-commerce & brands
BEYABLE is a set of on-site engagement and retargeting modules that allow e-commerce and brands to increase their conversion rate with real-time customization
Manage all your customer interactions in one place with Logicalware's smart, efficient multi-channel customer support solutions
Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.
MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service.
MailManager is used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies and clients include Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.
Through consultation and close collaboration, we tailor our solutions to fit our clients’ needs. We analyse and map your customer service workflows to optimise MailManager for your business and determine the level of systems integration and customisation required.
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts
100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base
Web-based user experience & usability testing platform
UXprobe is a user testing platform for developers, product managers, marketers & more to test their website, app, prototype or design choices with real users
Acromobile is a mobile-specific customer engagement software used to manage your brand on mobile platforms. The solution, built on the Force.com platform, helps you offer more services and brand engagement points for your customers through their mobile devices. Acromobile provides growing businesses with the ability to launch their own iOS and Android mobile apps.
Acromobile covers three key areas: Marketing, Sales and Service. Through Acromobile you can offer your customers the ability to carry out transactions and make purchases, as well as access customer support from their mobile devices. You can use the app to create landing pages for events and products as well as promotions, and you can publish and share all kinds of content.
Marketing metric tools for optimizing eCommerce experiences
FoxMetrics is an eCommerce marketing product suite spanning shopping cart recovery, customer personalization, surveying and analytics for boosting conversions
ProProfs Knowledge Base Software empowers businesses to create a highly-searchable online FAQ to help customers easily find the answers to their questions. The online knowledgebase can also be used to retain and share employee knowledge by uploading how-to articles, video tutorials, PPTs and files.
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent monitoring & coaching, and business intelligence analytics,
Advocate Marketing Software, helping B2B companies discover, nurture, and mobilize their advocates to shorten your sales cycles and amplify your marketing.
Scalable and affordable omni-channel customer service software for midsize businesses in the cloud
KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work together for experiences that are complete, consistent and contextual.
KANA Express is a cloud-based, SaaS offering, so it is affordable, implements quickly and scales instantly to handle service peaks and increasing volumes.
The KANA Express Agent Experience provides customer service reps with a powerful centralized knowledge base and the ability to interact with customers across multiple channels. The KANA Express Web Experience provides customers with personalized Web self-service access to authorized content in the same knowledge base while giving them ready access to email, phone or Web chat channels.
Qualitative & Quantitative online research & evaluation software for business, agencies and education / academic projects.
Group Quality® is do-it-yourself qualitative and quantitative research software designed to achieve your online research, evaluation and customer feedback objectives. If you need to achieve more, in less time, with smaller budgets, this is the tool for you. You can conduct online focus groups, remote usability testing, one-on-one interviews, web and mobile community discussion boards and online surveys.
From the novice marketer to the most seasoned research professional, Group Quality® was created to provide you with reliability, security, confidence and empowerment to control your own online research projects. Group Quality® includes built in knowledge and processes to enable you to focus on capturing consumer insights.
ATryBox is a user testing marketplace which helps product managers, founders, CX experts to recruit user testing participants & run a variety of tests & surveys
Loyalty platform for retailers, e-commerce, startups etc.
SailPlay is a customizable customer loyalty solution that utilizes a gamification engine to help increase and incentivize engagement for customer bases
Improve user engagement by displaying in-app guided tours that help users perform tasks in your web application. Show a “getting started” tour when they log in for the first time. Highlight advanced or unused features when the time is right.
Create and deploy online surveys and questionnaires
Survey Galaxy's online survey software allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. It is fast, easy and low cost. No software to download, ideal for all types of surveys and questionnaires. Survey Galaxy is the survey tool that is suitable for all types of businesses, large and small, perfect for market research, customer feedback and employee satisfaction surveys.
Cloud based IT solution for running loyalty and rewards programs across multiple industries including: Airlines, Retail, Hospitality, Telecommunications, and Banking.
SurveyExpression is the perfect survey software tool. It offers for free what other survey platform vendors only offer for hundreds of dollars. SurveyExpression will help you design smart and beautiful online surveys in their web interface. Advanced features are just a click away.
Quality monitoring & reporting platform for contact centers
Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels
Reputation management and referral marketing software
RenegadeWorks is a cloud-based reputation management and referral marketing solution which enables users to gather customer feedback, manage reviews, and more
Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.
Connect Employees, Collaborate, and Share Knowledge
Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.
Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.
And it’s a more personal experience for your customers…
ProProfs Survey offers powerfully simple features to online marketers, trainers, educational institutions & corporations to create different kinds of surveys such as course evaluation surveys, market research surveys, product feedback surveys, learner feedback surveys and more.
With ProProfs creating online surveys is a breeze. There are multiple question types available such as true/false, short answer, essay, checkboxes, multiple choice, rating scale & even scored surveys by assigning points to your survey answers Once respondents take your online survey, you get detailed reports which allow you to track your respondents and successfully interpret the results of your survey.
ProProfs Survey Software can be accessed at anytime, from anywhere access and works across all kinds of browsers and mobile devices.
Truly understand your customers by requesting and responding to input at key points along the entire customer journey. With Clicktools, you can transform the customer experience to consistently drive improvements and profits.
Klzii is a market research tool which allows users to gather real-time feedback from customers
with friendly, social-style chat in social & group forums
Envoy's visitor registration system is the easiest way to sign in visitors. Collect guest’s contact information, capture their photos and have them sign NDAs.
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.
Premium digital signage solution with no subscription or contracts. Cloud-based XhibitSignage offers content widgets, unlimited users & unlimited cloud storage.
Sitecore is a cloud-based CMS (Content Management System) and customer experience manager. From Sitecore's dashboard you can manage all content across your website or mobile app and decide how it's displayed.
As well as offering content management, Sitecore's solution provides detailed reporting and analysis in order to better understand how your customers interact with your content.
Blue Enterprise Surveys is a survey creation & management solution which offers survey scheduling, reporting & data analysis, real-time monitoring, and more
A real-time customer experience management (CEM) platform
Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measure and improve NPS & customer experience
Surveytagger takes in customer comments in an Excel file and tags the comments with topic and sentiment. Results are presented in a dashboard with drill-down capability and Excel exports. Surveytagger works in ten languages: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish.
Belly is a loyalty program app that powers targeted marketing campaigns and rewards programs to retain existing customers and attract new ones. Belly's points scheme lets your customer earn points and exchange them for rewards. The app helps to segment customers and send them targeted emails based on their activity. Belly also offers social media posting integration, an online network, review sites optimization, as well as reporting and a mobile app.
Get feedback from customers—directly and through social media. Recover customers at risk. Drive online reviews and testimonials. Identify and fix problem areas. Gain insights from powerful analytics. Create transparency with one system for the whole company.
Pluck is a cloud-based integrated community platform for the management of user reviews and ratings online. In addition to ratings and reviews, Pluck also offers various social and community based features, to encourage user engagement at every level.
As part of Pluck's platform, you can access insight tools which give you a comprehensive overview of your customers' opinions.
Capillary’s POS pre-integrated InTouch CRM helps you collect data in store, online or wherever you need it from and manage it in one place. Increase sign-ups with a quick, virtually form-free, mobile or card-based signup process.
Review marketing and monitoring platform, white-labeled for agencies and SEOs
Grade.us is a review marketing platform with a growing suite of tools to: (1) convert happy customers into reviewers ("review-gen"); (2) recover disgruntled customers and pre-empt negative reviews; (3) monitor customer reviews across scores of third-party review sites in real-time; and (4) capture and amplify the business's positive reviews to reach a broader audience.
Grade.us is best suited to marketers and agencies who want an easy and flexible toolset to implement review marketing on their own terms, under their own brand, either as a standalone offering or within a larger product suite. With its growing reporting and analytics capability, Grade.us has quickly become *the* solution for creating and optimizing reputation and review marketing campaigns across a wide range of industries.
Method is the #1 CRM for Small Businesses Who Use QuickBooks. QuickBooks users give Method 5-stars on Intuit Apps.com, Google Apps Marketplace, and GetApp.
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging
Review acquisition & reputation management for small businesses
ReviewSpreader helps small businesses gather customer reviews, enhance their online reputation, boost SEO rankings, and manage customer feedback with ease.
Quantum Metric is a customer experience management tool that uses machine intelligence & behavioral analysis to identify user struggle & site performance issues
Instant customer feedback with online surveys, polls and questionnaires
Create customizable online surveys and polls and get instant, valuable feedback from customers. Extra features include customizable greetings and closing pages, along with help in structuring and ordering questions. Add your company logo, colours and fonts so that your forms are unique and reflect your brand identity.
This tool allows you to embed customized polls in emails and webpages and promote them through multiple channels, from blogs and social media platforms to email and webpages. Use real-time tracking to view and analyze results, set up alerts, view summaries and download reports in a variety of formats.
Send Net Promoter Score (NPS) surveys to customers
Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email
Smile.io is a cloud-based customer loyalty & rewards solution for creating and managing points-based, referral, and VIP customer loyalty programs for eCommerce
SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement
Thunderhead is customer engagement and customer experience software built to facilitate multi-channel customer interactions. The software by Thunderhead, which is referred to as the ONE Engagement Hub, bring together key customer behavior insights to give you a better understanding of your customers and how best to interact with them.
The ONE Engagement Hub by Thunderhead is a suite of customer engagement intelligence tools that connect all channels throughout the customer journey, transforming this data into actionable insights. The application helps to optimize the customer journey and offer a more personalized experience to your customers.
ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing
