Customer Experience Software

Dimelo

Unified management tool for customer service conversations

Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform Read more about Dimelo

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Dixa

17

The Customer Friendship Platform

Dixa is customer service software that enables brands to communicate with customers in real-time on phone, email, chat & messaging apps from one agent-friendly interface. Dixa helps brands deliver an effortless, personalized customer experience by utilizing customer data & powerful routing features. Read more about Dixa

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Critizr

Customer feedback collection & analysis platform for retail

Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more. Read more about Critizr

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PureCloud

85

Mobile optimized cloud call center with multichannel routing

PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about PureCloud

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Usersnap

32

Usersnap is the #1 visual feedback solution for QA/UAT/CX

Streamline your QA process by letting your users create screenshots of their current browser content and annotate it. Visual feedback and issue tracking makes the communicate easy with your team and developers. Usersnap is the #1 bug tracking and feedback tool for every web project. Read more about Usersnap

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Zoho Desk

1589

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

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zenloop

23

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

The SaaS company zenloop is a feedback management platform that empowers e-commerce brands to strengthen customer retention by nurturing relationships and fostering customer centricity based on the Net Promoter System®(NPS). Read more about zenloop

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Starred

15

Customer feedback solution

Starred is a customer-friendly feedback solution that features pre-built questionnaires, multi-channel feedback, API & integrations, & more Read more about Starred

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Pipedrive

2149

CRM built by salespeople, for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive

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SurveySparrow

30

Conversational survey tool

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses Read more about SurveySparrow

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Zoho CRM Plus

35

Unified Customer Experience platform

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Read more about Zoho CRM Plus

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LiveAgent

732

Great customer service starts with better help desk software

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent

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CloudTalk

85

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk

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Zoho CRM

3661

CRM software that helps you sell smarter, better, faster.

Zoho CRM helps businesses of all sizes close deals smarter, better and faster. Read more about Zoho CRM

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Hotjar

293

Heatmaps, behavior analytics & user feedback tool

Hotjar is the tool that answers questions about your users that traditional analytics can’t. Read more about Hotjar

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Falcon.io

37

Unified social media marketing and management platform

Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io

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NiceJob

60

Reputation management with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

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Whatfix

57

Accelerate Digital Adoption

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix

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Reputology

47

Review management for Google, Facebook and more

Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience. Read more about Reputology

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Aimtell

9

Web push notifications for mobile & desktop

Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers Read more about Aimtell

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Newired

9

Contextual guidance for in-app support

Newired is a 100% code free, enterprise digital adoption solution which helps companies guide, analyze & optimize user experience. Create interactive guidance layers on top of existing web-based apps or websites to provide step-by-step guidance. Read more about Newired

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Revulytics

7

The 1st usage analytics solution built for distributed software

The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Revulytics

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SightMill

4

Net Promoter Score (NPS) survey platform

SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement Read more about SightMill

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Key Survey

38

Cloud based and on premise survey software

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools Read more about Key Survey

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Userfeel

4

Remote usability testing application for UX researchers

Userfeel is a cloud-based usability testing tool which assists digital agencies and UX researchers with website and app optimization with key features including multilingual support, user journeys, screen activity recording, multi-channel collection, campaign segmentation, and video annotation. Read more about Userfeel

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amoCRM

130

Messenger-based sales tool for SMBs and entrepreneurs

amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations with the most popular chat apps and much more. Read more about amoCRM

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Freshdesk

1949

Online Customer Support Software & Helpdesk Solution

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents Read more about Freshdesk

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Sprout Social

408

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social

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Bitrix24

391

100% free CRM, collaboration and communication tool suite

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24

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Pxida

Customer experience and survey solution for SMBs

Pxida is a cloud-based customer experience solution which assists small to medium sized businesses with feedback analysis and survey creation. Its key features include analytics, trend analysis, multi-channel collection, response validation and customizable templates. Read more about Pxida

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Smartlook

97

Qualitative analytics for websites and mobile apps

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook

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MySurveyLab

35

Survey software and questionnaire tool

MySurveyLab is professional online survey software for any size of business, non-government organizations and professionals. MySurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Read more about MySurveyLab

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SendX

21

Email Marketing Software that is Affordable & Intuitive

SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX provides unlimited email sends, powerful automation tools, 24x7 live support, great email deliverability. Starts with 14 days free trial. Pricing starts at $9.99/month. Read more about SendX

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Nickelled

13

Cloud-based customer engagement solution

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs. The platform enables users to build manuals, tutorials and step-by-step guides for products, websites, applications, and program navigation. Read more about Nickelled

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Zendesk

2296

Cloud-based Help Desk & Customer Support Platform

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk

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FiveStars

1154

Providing Loyalty and Marketing for 15,000 Local Businesses

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Read more about FiveStars

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TeamSupport

730

B2B Customer Support Software

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport

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SoGoSurvey

599

Online surveys, polls, & quizzes with enterprise solutions

SoGoSurvey is a cloud-based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey

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Salesforce Service Cloud

454

Customer service & support software

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

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Five9

366

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Read more about Five9

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Qualtrics

318

Experience management platform

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

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BirdEye

268

Online reputation management

BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social listening, real-time analytics, & more Read more about BirdEye

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Nicereply

258

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

Nicereply is an online customer satisfaction survey software for measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide, helping hundreds of teams to measure and improve the quality of their customer service Read more about Nicereply

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Nextiva

220

Simplifying Business Communication

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

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Influitive

211

Customer-Powered Growth

The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive

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KnowledgeOwl

208

Knowledge base and documentation software

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by... Read more about KnowledgeOwl

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Yotpo

198

Reviews & customer content marketing

Yotpo helps commerce brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales Read more about Yotpo

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Grade.us

163

Review marketing and management platform, white-labeled for agencies and SEOs

Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels. Read more about Grade.us

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Kayako

152

Unified customer service platform

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako

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Pendo

133

Product usage & behavior data capture

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo

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Reputation.com

131

Reputation management solution for multi-location businesses

Reputation.com is a reputation management solution, which helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation. Read more about Reputation.com

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Bookafy

126

Free online appointment booking software

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically Read more about Bookafy

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Swell CX

116

Cloud-based customer experience management platform

Swell CX is a cloud-based platform for small to large firms, which collects & manages customer experience feedback via net promoter scores, online reviews, & customer satisfaction surveys. The platform's one-click feedback system allows users to generate positive reviews from customers in real time. Read more about Swell CX

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TapMango

112

Customer Loyalty & Marketing Platform

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more. Read more about TapMango

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Zingle

112

Text messaging for customer service & team collaboration

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more Read more about Zingle

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Podium

100

Review management, reputation software, feedback & webchat

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium

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AskNicely

99

Collect real-time customer feedback using the NPS framework

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely

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Yonyx

88

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls Read more about Yonyx

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Bright Pattern

84

Omnichannel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern

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Preferred Patron Loyalty

77

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty

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ChurnZero

72

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero

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UJET

68

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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ReviewTrackers

62

Review monitoring software for multi-location businesses

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers

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NewVoiceMedia

60

Cloud Contact Center & Inside Sales Software for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com Read more about NewVoiceMedia

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Method:CRM

59

#1 CRM for QuickBooks Users

Method is the #1 CRM for small businesses who use QuickBooks. QuickBooks users give Method 5 stars on Apps.com, Google Apps Marketplace, and GetApp. Read more about Method:CRM

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Groove

57

Support, Simplified.

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your... Read more about Groove

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Simplesat

57

Simple customer satisfaction surveys for SMBs

Simplesat is a cloud-based customer satisfaction survey solution which lets users setup one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email. Read more about Simplesat

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FullStory

51

Webpage data insights for improving customer experience

FullStory is a cloud-based platform that collects data on page views, mouse movements, clicks, and other actions that visitors make on a business website. The platform helps brands to optimize the customer’s experience by providing features such as session replay, heat maps, and page insights. Read more about FullStory

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UserVoice

50

Build better products with intelligent product feedback

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Read more about UserVoice

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Practice Ignition

50

Proposal creation and client onboarding automation

Practice Ignition is a smart proposal software that includes contracts and allows you to accept recurring and one-off payments directly on the proposal. Read more about Practice Ignition

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3CLogic

49

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses. Read more about 3CLogic

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WalkMe

48

Transform the User Experience

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website. Read more about WalkMe

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Sprinklr

46

Social media management, social analytics & strategy planning

Sprinkl offers a range of social media management products to help brands improve their presence on social media channels; increasing engagement, improving insight and becoming more strategic. Sprinkl is a social experience management platform with a suite of applications to ensure brand consistency among both customers and staff. Sprinklr can... Read more about Sprinklr

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Sharpen

46

Happy Agents. Happy Customers.

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Read more about Sharpen

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Userpilot

44

Product user experience software for product & UX teams

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution allows users to create, manage & A/B test flows, customize the user interface, and more. Read more about Userpilot

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SurveyMonkey CX

42

NPS solution for flexible data collection & analysis

SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions. Read more about SurveyMonkey CX

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Collect.chat

40

Interactive chatbot for collecting data & feedback

Collect.chat is an interactive chatbot platform which allows businesses to collect data, feedback, leads, bookings, & more on autopilot Read more about Collect.chat

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XhibitSignage

38

Content-rich Digital Signage Software

Premium digital signage solution with no subscription or contracts. Cloud-based XhibitSignage offers content widgets, unlimited users & unlimited cloud storage. Read more about XhibitSignage

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GetFeedback

38

Send better surveys. Collect better feedback.

GetFeedback is easy-to-use online survey software designed to improve response rates. Read more about GetFeedback

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Scorebuddy

36

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day... Read more about Scorebuddy

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UXPressia

36

Create customer journey maps, personas & impact maps online

UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques Read more about UXPressia

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Thought Industries

33

Powering the Business of Learning

Drive engagement and increase product adoption with interactive online learning experiences. Thought Industries features a suite of powerful, easy-to-use tools that enable organizations to cost-effectively scale their external or customer training programs from a single, robust platform. Read more about Thought Industries

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SmileBack

31

CSAT survey for happier customers and employees

SmileBack is a customer satisfaction platform, built to be simple to use, whilst providing deep insights. After every service transaction, one click from a customer on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. Read more about SmileBack

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Cayzu

29

Cloud Based Ticket Management & Help Desk Software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu

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CMNTY

29

Understand people's deepest motivations and desires.

CMNTY is an all-in-one platform for building online communities that helps inspire constructive interaction between organizations and individuals Read more about CMNTY

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CallPage

29

Website button & pop-up widget for automated call backs

CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget Read more about CallPage

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elevio

26

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio

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Survicate

25

The fastest way to collect feedback from customers

All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your website, via email, and within your mobile application. Read more about Survicate

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Kangaroo

25

Customer loyalty, engagement & marketing platform

Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales, drive traffic and reduce churn. Loyalty features include: Advanced Promotional Engine, Auto-campaigns: Emails, SMS, Push; Custom white label app, Reporting, Social Media Referrals Read more about Kangaroo

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Nanorep

24

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization. Read more about Nanorep

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Centercode

24

Client satisfaction solution

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more. Read more about Centercode

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Medallia

23

The pioneer and market leader in Experience Management

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia

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InviteManager

22

Customer entertainment planning & automation

InviteManager is a customer entertainment automation solution that enables companies of all sizes to plan and manage corporate events, whilst staying compliant Read more about InviteManager

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Kustomer

22

Intelligent CRM for Customer Service

Kustomer is the next-generation customer management platform that empower agents to build personalized customer experiences. Read more about Kustomer

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Delighted

22

Multi-channel customer feedback collection with NPS scoring

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time Read more about Delighted

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Sitecore

21

CMS and customer experience management

Sitecore is a cloud-based CMS (Content Management System) and customer experience manager. From Sitecore's dashboard you can manage all content across your website or mobile app and decide how it's displayed. As well as offering content management, Sitecore's solution provides detailed reporting and analysis in order to better understand how your... Read more about Sitecore

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Iridize

20

Enterprise grade product training and user onboarding

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users. Read more about Iridize

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Feedback Lite

19

Website customer feedback widget tool

Use Feedback Lite to create and publish user feedback widgets on your website. Then export and analyze customer feedback using detailed response metrics. Read more about Feedback Lite

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Wix Answers

19

Online help desk & customer support software built by Wix

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more Read more about Wix Answers

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Totango

17

Accelerate Revenues with Customer Engagement Management

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them.... Read more about Totango

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