Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.

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558 Software options

Intercom

4.5 (937)
Making internet business personal
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support. Read more about Intercom
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VideoAsk

4.7 (59)
Get personal with face-to-face interactions: at scale
VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale. Read more about VideoAsk
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Jotform

4.6 (1304)
Powerful Forms Get It Done
Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience! Read more about Jotform
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Uberall CoreX

4.6 (30)
Reputation management software for retail businesses
uberall is a reputation management software designed to help businesses in the finance, tourism, retail, automotive, and other industries manage customers’ reviews and marketing campaigns across multiple channels. Administrators can gain insights into store location data and optimize web pages based on search engine optimization (SEO) strategies. Read more about Uberall CoreX
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Freshdesk

4.5 (2957)
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
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LiveAgent

4.7 (1328)
Great customer service starts with better help desk software
LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations. Start with a 14-Day free trial, no credit card required. Read more about LiveAgent
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SurveyLegend

4.6 (807)
Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
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Typeform

4.7 (727)
Make data collection an experience with custom forms
Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform
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Tidio

4.8 (386)
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio
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Pendo

4.5 (206)
Product usage & behavior data capture
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
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ChurnZero

4.7 (126)
Customer engagement & retention for subscription businesses
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero
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AskNicely

4.6 (100)
Make every customer experience awesome, every time.
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely
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Canny

4.7 (42)
Customer feedback & feature request management
Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny
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Survicate

4.5 (29)
The fastest way to collect feedback from customers
Customer experience and user research tool for SaaS, Internet, and mobile businesses. Read more about Survicate
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Chattermill

4.5 (23)
Customer experience & feedback analysis management software
Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. Read more about Chattermill
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Lumoa

4.4 (12)
Go from customer feedback to action without the guesswork.
Lumoa is the feedback analytics solution that looks at any interaction with your customers and tells you what to do next to grow your business. Read more about Lumoa
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SurveyMonkey

4.6 (9604)
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Read more about SurveyMonkey
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Zoho CRM

4.3 (6195)
CRM software that helps you sell smarter, better, faster.
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features. Read more about Zoho CRM
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Zendesk Suite

4.4 (3570)
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite
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Hootsuite

4.4 (3412)
Social Media Management & Scheduling for SMBs and Enterprise
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services. Read more about Hootsuite
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Pipedrive

4.5 (2806)
CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
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Zoho Desk

4.5 (2001)
Superior customer service. Lasting experiences.
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
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FiveStars

4.6 (1268)
Providing Loyalty and Marketing for 15,000 Local Businesses
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Read more about FiveStars
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Trustpilot

4.5 (930)
Customer review management platform for online businesses
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot
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TeamSupport

4.5 (829)
The complete B2B solution for great customer support
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport
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Sogolytics

4.7 (706)
Customer and employee experience management platform.
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers. Read more about Sogolytics
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Bitrix24

4.1 (681)
100% free CRM, collaboration, and communication tool suite
Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide. Read more about Bitrix24
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Userlike

4.6 (640)
Live chat and customer messaging for businesses of all sizes
Userlike is a unique software for live chat and customer messaging that allows businesses to win and nurture customers through website chat and messaging-apps like WhatsApp, Facebook Messenger, Telegram, Threema and SMS. Read more about Userlike
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Birdeye

4.7 (557)
#1 most trusted reputation and customer experience platform
Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS. Read more about Birdeye
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Sprout Social

4.4 (550)
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
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Hotjar

4.7 (489)
Digital experience insights for any business selling online.
Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs. Read more about Hotjar
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Survio

4.5 (486)
Powerful features served with simplicity
Modern and intuitive design, mobile-friendly interface, omni-channel operation, powerful analytics or seamless integration. That’s what makes Survio a must-have solution customizable to any business, industry or professional background. Read more about Survio
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Podium

4.3 (464)
Review management, reputation software, webchat, payments
Podium is a best-in-class messaging + payments platform for local businesses that generates leads, boosts online reputation, consolidates communication channels, creates SMS marketing campaigns and accepts payments - all from one location. Read more about Podium
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Five9

4.2 (442)
Cloud contact and call center software
With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history. Read more about Five9
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EngageBay

4.6 (412)
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
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Weave

4.2 (409)
The all-in-one customer communication software
Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Read more about Weave
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Zenvia Conversion

4.1 (348)
Conversational marketing platform for eCommerce businesses
Zenvia Conversion (formerly Sirena) is a conversational marketing platform designed to help businesses in the eCommerce, retail, automotive, education, and other sectors manage customer communications across multiple channels using a shared inbox. Administrators can integrate the system with WhatsApp, Facebook Messenger, and Instagram to connect... Read more about Zenvia Conversion
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Yotpo

4.6 (343)
Yotpo, the leading eCommerce marketing platform.
Take the guesswork out of customer experience: See exactly what your customers think about your products and get instant feedback on new releases. Read more about Yotpo
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Swell

4.6 (327)
Cloud-based customer experience management platform
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers. Read more about Swell
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Alchemer

4.5 (298)
Give every customer a voice. Make every voice matter.
Alchemer is the only CX and VoC solution that helps mid-sized companies become truly customer-centric. No per-response fees or hidden costs. Read more about Alchemer
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Broadly

4.8 (288)
Online review & reputation management for small businesses
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers Read more about Broadly
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Nicereply

4.7 (284)
The effortless way to champion customer experience
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Read more about Nicereply
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Front

4.5 (247)
Where 7500+ companies build strong customer relationships;
Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships. Read more about Front
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Influitive

4.7 (245)
Customer-Powered Growth
The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive
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Qualtrics CustomerXM

4.7 (243)
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Grade.us

4.8 (240)
White-labeled review marketing platform for agencies & SEOs
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels. Read more about Grade.us
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SAP Customer Experience

4.2 (224)
Enterprise CRM software
SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience
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Solutionreach

3.9 (216)
Patient engagement platform for practices of all sizes
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient... Read more about Solutionreach
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KnowledgeOwl

4.7 (212)
Knowledge base and documentation software
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. Users can create online portals, manuals, and help sites for customers and employees. Read more about KnowledgeOwl
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Yonyx

4.8 (211)
Decision tree driven Interactive guides for customer service
Create decision tree driven interactive guides that integrate with your CRM & help improve customer experience while reducing cost. Read more about Yonyx
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