Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.

Clear all filters

Filter by

Pricing model
Devices supported
Product Rating
Business size
Geographies served
Features

363 Software options

Sort by
Sponsored Highest Rated About sorting methods

elevio

4.6 (27)
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Visit Website
Alternatives

Userlane

4.8 (20)
Instant software adoption, instant results.
With Userlane's interactive guidance technology, you can streamline your onboarding and deliver an exceptional product experience. Read more about Userlane
Visit Website
Alternatives

SurveyMonkey Enterprise

4.5 (60)
360-degree feedback solution for HR professionals
SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance... Read more about SurveyMonkey Enterprise
Visit Website
Alternatives

Qualtrics CustomerXM

4.7 (224)
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
Visit Website
Alternatives

Falcon.io

4.2 (182)
Unified social media marketing and management platform
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io
Visit Website
Alternatives

Mapp Cloud

3 (1)
Data handled. Engagement automated. Marketers liberated.
Mapp Cloud is a digital marketing platform that harnesses the power of your data, providing a 360° customer view coupled with actionable insights and campaign orchestration tools to effectively reach each individual customer. Read more about Mapp Cloud
Visit Website
Alternatives

livepro

4.8 (155)
Knowledge management system
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets. Read more about livepro
Visit Website
Alternatives

Sprinklr

4.2 (60)
Social media management, analytics & strategy planning.
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff. Read more about Sprinklr
Visit Website
Alternatives

Pipedrive

4.5 (2306)
CRM built by salespeople, for salespeople
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
Visit Website
Alternatives

Intent-Based Promotions

(0)
eCommerce On-Site Promotion Solution
Helping top online retailers to lower promo spend while simultaneously saving margins and keeping ROIs and profits high. Read more about Intent-Based Promotions
Visit Website
Alternatives

Refiner

4.7 (3)
User feedback & customer survey software for SaaS companies
Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next. Read more about Refiner
Visit Website
Alternatives

Freshdesk

4.5 (2352)
Online helpdesk system and customer service software
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels. Read more about Freshdesk
Visit Website
Alternatives

Smartlook

4.7 (120)
Qualitative analytics for websites and mobile apps
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Read more about Smartlook
Visit Website
Alternatives

SurveySparrow

4.4 (52)
Conversational survey tool
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow
Visit Website
Alternatives

NiceJob

4.9 (113)
Reputation marketing with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
Visit Website
Alternatives

LiveAgent

4.7 (1022)
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Visit Website
Alternatives

EngageBay

4.7 (92)
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Visit Website
Alternatives

Zoho CRM

4.2 (5002)
CRM software that helps you sell smarter, better, faster.
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features. Read more about Zoho CRM
Visit Website
Alternatives

Zoho Desk

4.5 (1671)
Cloud-based help desk platform
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Visit Website
Alternatives

Trustpilot

4.5 (605)
Customer review management platform for online businesses
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot
Visit Website
Alternatives

SurveyLegend

4.6 (530)
Mobile-friendly survey management platform
SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend
Visit Website
Alternatives

Bitrix24

4 (478)
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE customer experience and customer relationship management platform used by 5 million businesses worldwide. Read more about Bitrix24
Visit Website
Alternatives

Sprout Social

4.4 (459)
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
Visit Website
Alternatives

Five9

4.2 (394)
Cloud contact and call center software
With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history. Read more about Five9
Visit Website
Alternatives

Nicereply

4.7 (268)
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score. Read more about Nicereply
Visit Website
Alternatives

Front

4.5 (211)
One place to take care of all your customers
Turn every interaction into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Read more about Front
Visit Website
Alternatives

Startquestion

4.9 (142)
Online survey creator and feedback collection
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more Read more about Startquestion
Visit Website
Alternatives

GetMoreReviews

4.7 (129)
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
Visit Website
Alternatives

Productboard

4.7 (125)
Customer-driven product management system
Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. Read more about Productboard
Visit Website
Alternatives

ChurnZero

4.8 (103)
Customer engagement & retention for subscription businesses
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals Read more about ChurnZero
Visit Website
Alternatives

AskNicely

4.6 (99)
Make every customer experience awesome.
AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework. Read more about AskNicely
Visit Website
Alternatives

Facelift Cloud

4.4 (68)
Multi-channel social media marketing
Facelift Cloud is an online social media marketing solution which integrates with social networks including Facebook, Instagram, LinkedIn, Twitter, Wordpress, and more, to facilitate the creation, management, publishing, and tracking of online marketing campaigns. Read more about Facelift Cloud
Visit Website
Alternatives

Oktopost

4.4 (66)
We make it measurable
Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack. Read more about Oktopost
Visit Website
Alternatives

Zonka Feedback

4.8 (59)
Multi-channel survey & feedback platform
Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts Read more about Zonka Feedback
Visit Website
Alternatives

UniFocus

4.4 (43)
Smart workforce management tools with real-time insights
UniFocus decision-making technology offers workforce management tools that help managers make smarter decisions. Read more about UniFocus
Visit Website
Alternatives

GetFeedback

4.8 (40)
Send better surveys. Collect better feedback.
Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need. Read more about GetFeedback
Visit Website
Alternatives

Froged

4.7 (38)
Customer engagement software
Froged is a customer service engagement and communication software that helps companies improve customer satisfaction, customer onboarding and long-term customer success. Read more about Froged
Visit Website
Alternatives

Canny

4.7 (31)
Customer feedback & feature request management
Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny
Visit Website
Alternatives

Medallia Experience Cloud

4.5 (28)
The pioneer and market leader in Experience Management
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia Experience Cloud
Visit Website
Alternatives

Dixa

4.3 (20)
Conversational Customer Service Software
Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Take your CX to the next level today! Read more about Dixa
Visit Website
Alternatives

ProfitWell

4.7 (20)
Real-time analytics for subscription businesses—100% free
ProfitWell provides absolutely accurate subscription analytics for recurring revenue businesses. Get reporting on unit economics, churn, cash flow, and more. Integrates with billing systems like Stripe, Zuora, Chargebee, and Braintree. Read more about ProfitWell
Visit Website
Alternatives

Qualaroo

4.7 (14)
Powerful Survey And Feedback Management Tool
Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected. Read more about Qualaroo
Visit Website
Alternatives

Newired

4.5 (14)
Contextual guidance for in-app support
Newired is a 100% code free, enterprise digital adoption solution which helps companies guide, analyze & optimize user experience. Create interactive guidance layers on top of existing web-based apps or websites to provide step-by-step guidance. Read more about Newired
Visit Website
Alternatives

Arena

4.8 (12)
Group Live Chat Platform
Arena creates group rooms for any event, live, and streamming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design. Read more about Arena
Visit Website
Alternatives

Maropost

4.3 (10)
On-Demand digital marketing and campaign management solution
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool Read more about Maropost
Visit Website
Alternatives

Remesh

4.6 (9)
AI-powered market research platform
Remesh is a cloud-based feedback platform which employs machine learning to engage customers in conversation & collect, analyze & present responses in real-time Read more about Remesh
Visit Website
Alternatives

Infobip

4.8 (9)
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
Visit Website
Alternatives

Usage Intelligence

4.3 (7)
Usage analytics solution built for distributed software
The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Usage Intelligence
Visit Website
Alternatives

LiveCaller

5 (2)
Live chat and customer communications management software
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller
Visit Website
Alternatives

Wonderflow

5 (2)
Unified Voice of the customer analytics
Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews. Read more about Wonderflow
Visit Website
Alternatives

Related categories