Customer Experience Software

Medallia Experience Cloud

The pioneer and market leader in Experience Management

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia Experience Cloud

Visit Website Add to compare Alternatives

livepro

155

Knowledge management system

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets. Read more about livepro

Visit Website Add to compare Alternatives

Pipedrive

2280

CRM built by salespeople, for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive

Visit Website Add to compare Alternatives

SurveyMonkey Enterprise

43

360-degree feedback solution for HR professionals

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)... Read more about SurveyMonkey Enterprise

Visit Website Add to compare Alternatives

Smartlook

113

Qualitative analytics for websites and mobile apps

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions. Read more about Smartlook

Visit Website Add to compare Alternatives

NiceJob

95

Reputation marketing with reviews, social & SEO tools

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

Visit Website Add to compare Alternatives

Sitecore Experience Platform with Pancentric

1

Customer experience and digital asset management software

Sitecore is a customer experience system designed to help businesses manage customer data, marketing campaigns, and leads using artificial intelligence (AI) and machine learning technology. It lets marketing teams deliver relevant content to target audiences based on visitor data and user behavior. Read more about Sitecore Experience Platform with Pancentric

Visit Website Add to compare Alternatives

SurveySparrow

48

Conversational survey tool

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses Read more about SurveySparrow

Visit Website Add to compare Alternatives

EngageBay

67

Integrated sales & marketing software for growing teams

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay

Visit Website Add to compare Alternatives

Freshdesk

2238

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk

Visit Website Add to compare Alternatives

SurveyLegend

462

Mobile-friendly survey management platform

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease. Read more about SurveyLegend

Visit Website Add to compare Alternatives

Bitrix24

458

100% free CRM, collaboration and communication tool suite

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24

Visit Website Add to compare Alternatives

Sprout Social

446

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social

Visit Website Add to compare Alternatives

Nicereply

266

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) & Customer Effort Score (CES). See and measure customer feedback per agent, team or company-wide. Read more about Nicereply

Visit Website Add to compare Alternatives

Front

203

Email management software and shared inbox for teams

Front provides a simple way for teams to manage email inboxes ([email protected], [email protected], etc), chat, social media, SMS messages in a single collaborative platform Read more about Front

Visit Website Add to compare Alternatives

Falcon.io

179

Unified social media marketing and management platform

Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io

Visit Website Add to compare Alternatives

Vivantio

163

Flexible Software. Focused Service.

Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio

Visit Website Add to compare Alternatives

GetMoreReviews

129

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews

Visit Website Add to compare Alternatives

Genesys Cloud

108

Mobile optimized cloud call center with multichannel routing

Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys Cloud

Visit Website Add to compare Alternatives

AskNicely

98

Make every customer experience awesome.

AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. Read more about AskNicely

Visit Website Add to compare Alternatives

Canny

28

Customer feedback & feature request management

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny

Visit Website Add to compare Alternatives

elevio

27

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio

Visit Website Add to compare Alternatives

Zonka Feedback

23

Multi-channel survey & feedback platform

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time reports, and receive instant alerts Read more about Zonka Feedback

Visit Website Add to compare Alternatives

SendX

22

Affordable Email Marketing Software

SendX is an Affordable, Intuitive & Feature-rich Email Marketing Software for marketers & business owners. SendX provides unlimited email sends, powerful automation tools, 24x7 live support, great email deliverability. Starts with 14 days free trial. Pricing starts at $9.99/month. Read more about SendX

Visit Website Add to compare Alternatives

ProfitWell

20

Real-time analytics for subscription businesses—100% free

ProfitWell provides absolutely accurate subscription analytics for recurring revenue businesses. Get reporting on unit economics, churn, cash flow, and more. Integrates with billing systems like Stripe, Zuora, Chargebee, and Braintree. Read more about ProfitWell

Visit Website Add to compare Alternatives

Userlane

19

Instant software adoption, instant results.

Userlane’s no-code DAP is the ideal solution for enterprises wanting to automate and scale their software training and support. Read more about Userlane

Visit Website Add to compare Alternatives

Dixa

19

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features. Read more about Dixa

Visit Website Add to compare Alternatives

EvaluAgent

19

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat. Read more about EvaluAgent

Visit Website Add to compare Alternatives

Aimtell

15

Web push notifications for mobile & desktop

Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers Read more about Aimtell

Visit Website Add to compare Alternatives

Moxtra

13

Your Client Portal, Your OneStop Digital Experience.

Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business. Read more about Moxtra

Visit Website Add to compare Alternatives

Qualaroo

11

Powerful Survey And Feedback Management Tool

Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues. Read more about Qualaroo

Visit Website Add to compare Alternatives

Maropost

9

On-Demand digital marketing and campaign management solution

Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool Read more about Maropost

Visit Website Add to compare Alternatives

Remesh

9

AI-powered market research platform

Remesh is a cloud-based feedback platform which employs machine learning to engage customers in conversation & collect, analyze & present responses in real-time Read more about Remesh

Visit Website Add to compare Alternatives

Newired

9

Contextual guidance for in-app support

Newired is a 100% code free, enterprise digital adoption solution which helps companies guide, analyze & optimize user experience. Create interactive guidance layers on top of existing web-based apps or websites to provide step-by-step guidance. Read more about Newired

Visit Website Add to compare Alternatives

Usage Intelligence

7

Usage analytics solution built for distributed software

The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Usage Intelligence

Visit Website Add to compare Alternatives

Infobip

7

Omni-channel customer communication and engagement

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip

Visit Website Add to compare Alternatives

SightMill

4

Net Promoter Score (NPS) survey platform

SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement Read more about SightMill

Visit Website Add to compare Alternatives

LiveCaller

1

Live chat and customer communications management software

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard. Read more about LiveCaller

Visit Website Add to compare Alternatives

Wonderflow

1

Unified Voice of the customer analytics

Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews. Read more about Wonderflow

Visit Website Add to compare Alternatives

SurveyMonkey

8295

A market-leading survey platform.

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation. Learn more at surveymonkey.com Read more about SurveyMonkey

Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.

Pricing model

Devices supported

Avg. user review

Geographies served

Features