Customer engagement app suite for social media promotions
Interactive social media apps for sweepstakes, contests, drawings, and polls with unique features for Facebook, Twitter, YouTube, Instagram, Pinterest, and more
Customer Experience Management And Live Chat Software
LivePerson is the market leader in real-time intelligent customer engagement. It offers various solutions that help your business increase conversions and improve consumer experience.
ClearSlide is a sales communications platform that provides a fully web-based service designed specifically for the communication needs of sales teams.
The only customer engagement platform designed specifically for the utility industry, Opower 4 is deployed around the globe, driving unprecedented levels of energy efficiency, demand response, Smart Grid acceptance, and customer affinity.
Brand24 gives you instant access to mentions about your company, product or a competitor across the web. Get insights, target influencers and grow sales.
vCita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients, schedule, billing and administration.
Build better products with intelligent product feedback
UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.
Gainsight uses big data analytics from multiple customer intelligence sources to generate actionable insights to manage retention, reduce churn, upsell & more.
Bluenose is a sales enablement and customer success management software that proactively identifies customers who are at a downgrade/threat level so you can reach out and retain their custom. Bluenose helps you stop customer churn by predicting negative customer activity and in turn helps you regain customers. Bluenose comes with an array of premade templates from renowned industry enthusiasts that are scripted to assist you with reaching out to your customers.
Qzzr is a quiz creation tool which enables marketers, companies, publishers, and agencies to create custom embeddable quizzes for lead generation and engagement
WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push.
Accelerate Revenues with Customer Engagement Management
Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.
Baremetrics pulls data from your Stripe account to provide you with a variety of metrics. Build customer profiles, send email reports & notifications, and more.
Ease Onboarding, Smarter Training & Improve Support
Whatfix is a smarter way for a business to Ease Onboarding, Improve Support
and Reduce Training effort for its users by using Whatfix Interactive Guides
Create end-to-end online event experiences that inspire audiences to action.
INXPO’s Event Cloud® empowers organizations to leverage video to reach their stakeholders
through engaging online events — on any device, at any time. Our solutions for Marketing,
Corporate Communications, Training and Sales Enablement are trusted by many of the world's
most esteemed enterprises, including Aon, Cisco, Gap, Microsoft and UnitedHealthcare, to
create memorable online experiences.
CustomShow is Cloud-based B2B Sales Presentation Software that connects teams and delivers results. Present seamlessly online and offline, on laptops and iPads.
Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.
Build gamified loyalty programs to increase social advocacy
BigDoor is a software that enables companies to drive gamified loyalty programs to engage their customers and create more engagement towards the brand.
The leading gamification company. With a combination of in-app gamification, SaaS platform and big data analytics, Badgeville is building the future of work.
idomoo is a personalized video marketing platform designed to provide enterprises with the tools to create custom videos & promote customer engagement
Easy, quick, professional. viewneo does't require IT or design skills. Just set it up in seconds and create stunning advertising screens for your business.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.
Supercharged Customer Engagement and Support platform.
Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications
Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries
iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences. With over 100M voice of customer datapoints collected every year across 1,200 brands and in 35 languages in over 80 countries, iPerceptions is the trusted research solution of customer centric organizations.
LookBookHQ is a content engagement platform enabling users to create personalized content experiences and allowing prospects to set their own progression pace
Kustomer is an intelligent CRM which helps support teams centralize their customer-related data & tasks with smart workflows, automation & data integrations
Digital loyalty card service for SME retailers and eateries
Loyalzoo is a digital loyalty program creation tool for independent retailers and restaurants, helping to increase customer spending and retention by up to 2x
BrightInfo doubles conversions rate using a personalization algorithm that automatically analyzes visitor behavior and serves highly relevant content to each.
Thought Industries is a web-based learning management system that helps professionals and businesses to create & share training materials and learning sites
App development & customer engagement platform for SMBs
King of App is an app development & customer engagement platform with which SMBs can create customizable smartphone applications quickly & easily
Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.
On-demand gamification platfom for training reinforcement
Trivie is a science-based training reinforcement & gamification platform that helps employees retain information better, complete with dashboards and analytics
Smart Rooms by Journey Sales provides a customer engagement platform and sales enablement solution to connect sales teams with buyers. The software provides a platform from which your customers and prospects can gather key information about your products, services and company. Users going through the buyer's journey can use the portal to access educational and engaging product and brand related content that you and your team have uploaded.
Smart Rooms uses data science to deliver consistent and personalized content to your buyers. It also measures user engagement and analyzes prospect and client digital body language to predict behavior and identify buyer needs. Journey Sales Smart Rooms is built natively on the Salesforce1 Platform. The software can be used by Marketing, Sales and Executives to increase transparency into customer intention.
Customer engagement & retention for subscription businesses
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals
Video Chat, Cobrowsing, Screen sharing, Certified signature
Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.
Meet your customers’ and company's information needs
Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.
On-site re-engagement tools for E-commerce & brands
BEYABLE is a set of on-site engagement and retargeting modules that allow e-commerce and brands to increase their conversion rate with real-time customization
Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap
Lead capture and conversion system for local businesses
ReachEdge is a cloud-based lead conversion software designed for local businesses, offering tools for lead tracking, call recording, and marketing analysis
Acromobile is a mobile-specific customer engagement software used to manage your brand on mobile platforms. The solution, built on the Force.com platform, helps you offer more services and brand engagement points for your customers through their mobile devices. Acromobile provides growing businesses with the ability to launch their own iOS and Android mobile apps.
Acromobile covers three key areas: Marketing, Sales and Service. Through Acromobile you can offer your customers the ability to carry out transactions and make purchases, as well as access customer support from their mobile devices. You can use the app to create landing pages for events and products as well as promotions, and you can publish and share all kinds of content.
Marketing metric tools for optimizing eCommerce experiences
FoxMetrics is an eCommerce marketing product suite spanning shopping cart recovery, customer personalization, surveying and analytics for boosting conversions
Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors
Improve user engagement by displaying in-app guided tours that help users perform tasks in your web application. Show a “getting started” tour when they log in for the first time. Highlight advanced or unused features when the time is right.
HookFeed pulls data analytics from your Stripe account to builds customer profiles, segmenting customers based on their actions to uncover actionable insights.
Connect Employees, Collaborate, and Share Knowledge
Concierge, Moxie's secure enterprise social software, connects employees, customers and trusted partners to share knowledge and accelerate innovation in the workplace.
Pushes customer engagement further than traditional CRMs
Creedenz CXM facilitates Enterprise business users to encourage, drive and manage customer engagement across core areas of sales, marketing, services and more
Lithium Social Response is a customer engagement platform which enables SMBs to track, manage & analyze social interactions with customers simply & effectively
A fundamentally new way to communicate with your customers
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.
This contrasts with the old way where a business uses a tangle of point solutions, like marketing automation or helpdesk products, with every team operating in a silo. This makes it hard for teams to work together and be on the same page, resulting in a disjointed and very impersonal experience for the customer.
A real-time customer experience management (CEM) platform
Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measure and improve NPS & customer experience
Get Satisfaction is cloud collaboration software that helps you to:
- Build online communities
- Increase revenue from existing customers
- Improve customer satisfaction and customer engagement
- Capture ideas on how to build better products faster
- Reduce support costs
Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.
Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.
Amity is the world's most powerful Customer Success software. Amity, senses changes in customer health recommends the right actions and measures effectiveness.
Blueboard is an employee rewards & recognition platform which enables enterprises to distribute custom, hand-curated experiences as rewards to employees
Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video, post, social media & SMS.
Como Sense is a cloud-based customer management solution which provides the tools to manage customer engagement and loyalty, with POS and email integration
Premium Customer Service Software - Live Chat and Help Desk
Customers love getting answers to their questions on the spot. LiveChat allows that and more, while it turns support teams into customer service rockstars.
Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance.
Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).
The only purpose built e‑commerce help desk. xSellco centralizes your customer queries and order details from every sales channel into one connected dashboard.
Aspect Via customer engagement platform is an omni-channel customer service solution with features for managing customer interactions, workforce, & self-service
A free suite of tools for growing traffic on any website
Easy to install on any website or CMS, Sumo is a suite of free app-like tools for growing website traffic, email subscriber lists and monitoring engagement
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging
Optinize is a visual customer engagement platform that empowers marketers to deliver highly targeted and personalized messages across channels and devices
SightMill is a cloud-based Net Promoter Score (NPS) survey solution designed to help users gather, analyze and act on feedback to improve customer engagement
Customer engagement platform for e-commerce & hospitality
Gleantap is a customer engagement and loyalty software with the aim of helping businesses to retain customers through SMS, push notifications & email campaigns
Thunderhead is customer engagement and customer experience software built to facilitate multi-channel customer interactions. The software by Thunderhead, which is referred to as the ONE Engagement Hub, bring together key customer behavior insights to give you a better understanding of your customers and how best to interact with them.
The ONE Engagement Hub by Thunderhead is a suite of customer engagement intelligence tools that connect all channels throughout the customer journey, transforming this data into actionable insights. The application helps to optimize the customer journey and offer a more personalized experience to your customers.
Personalized live customer experience & engagement
OmniCore by SaleMove is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors
