Complaint Management Software

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Salesforce Service Cloud 407

Customer service & support software

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

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Everest 1

Customer complaint management and quality assurance software

Everest is a tailorable, scalable, multi-industry complaint management and quality assurance solution for businesses to track, manage & resolve customer issues Read more about Everest

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TeamSupport 658

B2B Customer Support Software

TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease... Read more about TeamSupport

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HR Acuity On-Demand 21

Cloud based HR case management software

HR Acuity On-Demand is a cloud-based solution that helps HR professionals to mitigate financial and legal risk by creating a transparent investigation process Read more about HR Acuity On-Demand

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i-Sight 5

Investigative case management software

Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations Read more about i-Sight

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Zoho Desk 1505

Industry's first context-aware Helpdesk Software

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

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Freshdesk 1293

Online Customer Support Software & Helpdesk Solution

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents Read more about Freshdesk

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Freshservice ServiceDesk 338

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice ServiceDesk

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Jira Service Desk 202

Simple service desk built on Jira

Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user... Read more about Jira Service Desk

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Instabug 83

In-app feedback & bug reporting for mobile apps

Instabug is a bug reporting and feedback solution for mobile apps with beta testing, user communication, crash reporting, alerts, and third party integrations Read more about Instabug

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Bitrix24 278

Free collaboration, communication & management tool suite

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools Read more about Bitrix24

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Zendesk 1851

Cloud customer service software

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is...

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Qualtrics 244

Experience management platform

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.

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Salesforce Essentials 171

CRM for small business

Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more

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Issuetrak 155

Issue tracking software for help desk and customer service

100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device.

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Rollbar 78

Full-stack bug and issue tracking for web and mobile apps

Error monitoring & tracking tool that helps software developers, DevOps, QA, and Support engineers release better quality code faster. Instrument Rollbar SDK with your code to handle exceptions and collect data for debugging. Supports JavaScript, Ruby, Python, Java, .NET, iOS, Android, Go, and more.

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Preferred Patron Loyalty 74

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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HappyFox 67

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox...

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Marker.io 49

Visual bug tracking tool

Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more

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NABD System 37

Multi-channel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,...

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UseResponse 27

All-in-one customer support suite

Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system.

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Airbrake 25

Bug and error tracking software

Airbrake an exception reporting service with support for multiple programming languages and integrations with GitHub, Slack, JIRA and more

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Wix Answers 18

Online help desk & customer support software built by Wix

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more

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Intouch Insight 9

Solutions for improving CX operational performance

For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services.

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Solvemate 9

Virtual customer service agents- powered by machine learning

Solvemate enables your customer service organisation to resolve common requests, instantly and at scale.

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Katabat 8

Customer comms, marketing and debt management for lenders

Katabat is an integrated SaaS-based CRM, customer service, customer marketing communication, and collections and debt management platform for retail banks, alternative lenders and utility companies, promising the enablement of digital transformation with full visibility across the consumer lifecycle

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eCasework 5

Case management & CRM for representatives and their staff

eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases

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isoTracker Complaints Management

Record, track & route customer complaints

isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses

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EthicsPoint

Incident management & issue hotline service

EthicsPoint is an incident management platform for managing complaint programs from investigation through to resolution in a consistent & customizable workflow

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QADEX

NPD delivery management for the food industry

QADEX is a solution for supplier risk assessments, supplier approval, product specifications, quality monitoring, consumer complaints management & NPD delivery

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