Here's our list of apps for Complaint Management. Filters help you narrow down the results to find exactly what you’re looking for.

Filter by

Pricing model
Devices supported
Product Rating
Business size
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
Languages
Languages that the product is available in.
Features
Sort by
Sponsored Highest Rated About sorting methods

86 Software options

JIRA Service Management

4.4 (293)
The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Visit Website
Alternatives

LiveAgent

4.7 (1111)
Great customer service starts with better help desk software
Start for Free with LiveAgent - The ultimate help desk tool. LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Visit Website
Alternatives

GoTo Resolve

(0)
All-in-one IT support
Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. Read more about GoTo Resolve
Visit Website
Alternatives

Front

4.5 (218)
Where 7500+ companies build strong customer relationships;
Front is more than a communication hub — it’s how 7500+ companies turn complaints into rave reviews through fast, personalized interactions. Read more about Front
Visit Website
Alternatives

HelpDesk

4.5 (36)
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Visit Website
Alternatives

Zendesk

4.4 (2804)
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
Visit Website
Alternatives

Bitrix24

4.1 (512)
100% free CRM, collaboration and communication tool suite
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Visit Website
Alternatives

Issuetrak

4.5 (171)
Report. Resolve. Relax. It starts with Issuetrak.
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak
Visit Website
Alternatives

GetMoreReviews

4.7 (129)
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
Visit Website
Alternatives

ComplianceQuest

4.8 (43)
A 100% cloud based Quality & Safety Management System (QHSE)
With CQ's complaint Management Software, you can have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Contact us to know all features and configurability to address your specific requirements. Read more about ComplianceQuest
Visit Website
Alternatives

Missive

4.8 (39)
Collaborative inbox for teams
Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience. Read more about Missive
Visit Website
Alternatives

Complaint Management Software

(0)
Cloud- based software for handling complaints and follow-ups
Complaint Management Software by Intelex helps businesses view, track, and store information about customer queries, resolutions, and follow-up actions in a centralized repository. The platform lets users manage complaints from distributors, manufacturers, customers, and other stakeholders. Read more about Complaint Management Software
Visit Website
Alternatives

IssuTrax

(0)
Issue tracking software for the hospitality sector
IssuTrax is an issue tracking software that helps businesses in the hospitality sector create, track, and manage service requests. Administrators can monitor safety and environmental issues, maintenance tasks, and guest requests on a unified interface. Read more about IssuTrax
Visit Website
Alternatives

Knowcross

(0)
Housekeeping Management in a Snap
KNOW Housekeeping module automates and streamlines daily housekeeping activities, thereby drastically increasing productivity. Read more about Knowcross
Visit Website
Alternatives

Freshdesk

4.5 (2439)
Online helpdesk system and customer service software
Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media. Read more about Freshdesk
Learn More
Alternatives

Zoho Desk

4.5 (1712)
Cloud-based help desk platform
Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
Learn More
Alternatives

TeamSupport

4.5 (805)
B2B Customer Support Software
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport
Learn More
Alternatives

Apptivo

4.4 (627)
CRM for managing customer accounts
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
Learn More
Alternatives

Salesforce Service Cloud

4.4 (545)
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Learn More
Alternatives

NICE CXone

4.2 (516)
Cloud Contact Center Software
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone
Learn More
Alternatives

Freshservice

4.5 (431)
A complete IT service management (ITSM) tool for business
Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues Read more about Freshservice
Learn More
Alternatives

Vtiger CRM

4.3 (309)
All-in-one CRM for small businesses
Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams. Read more about Vtiger CRM
Learn More
Alternatives

Qualtrics CustomerXM

4.7 (231)
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
Learn More
Alternatives

SAP Customer Experience

4.2 (208)
Enterprise CRM software
SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience
Learn More
Alternatives

Avochato

4.7 (129)
SMS texting and live chat for sales, support & ops teams
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers Read more about Avochato
Learn More
Alternatives

MasterControl Quality Excellence

4.5 (93)
Enterprise Quality Management
MasterControl's customer complaint management system helps thousands of companies ensure timely response to complaints about their product. This is crucial in the life science industry, where safety of patients is a top priority. Read more about MasterControl Quality Excellence
Learn More
Alternatives

Instabug

4.6 (91)
In-app feedback & bug reporting for mobile apps
We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug
Learn More
Alternatives

HappyFox Help Desk

4.6 (88)
Helpdesk, customer support software
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Learn More
Alternatives

Gorgias

4.7 (87)
Help desk and customer service solution
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
Learn More
Alternatives

Preferred Patron Loyalty

4.9 (85)
Loyalty marketing and gift card management
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
Learn More
Alternatives

Efficy CRM

4.0 (84)
Pay-less for more. Europe's most flexible CRM
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business. Read more about Efficy CRM
Learn More
Alternatives

QT9 QMS

4.7 (60)
Scalable & Easy-To-Use Quality Management Software
Easily keep track of customer feedback records and customer complaints with the QT9™ QMS. Connect your locations, departments and people with the QT9™ QMS. Quickly get a sense of customer complaints. Use tasks to involve the right people and link to CAPA or Risk management tasks. Read more about QT9 QMS
Learn More
Alternatives

A1 Tracker

4.9 (55)
Enterprise risk management software
A1 Tracker is a risk management platform designed to help businesses of all sizes manage & mitigate risks across contracts, migrations, insurance, assets & claims. A1 Tracker enables users to track, report & manage trends, reducing risks on claims for insurance premiums, product liabilities, & more. Read more about A1 Tracker
Learn More
Alternatives

Qualtrax

4.9 (54)
Compliance management platform
Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and more. Read more about Qualtrax
Learn More
Alternatives

Marker

4.8 (52)
Visual bug reporting tool
Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker
Learn More
Alternatives

SeeClickFix

4.4 (46)
311 request and work management application
SeeClickFix is a 311 request and work management application designed to help organizations bridge the communication gap between residents and their local governments. It enables professionals to create a ticket and send it to the concerned department when an issue is reported. Read more about SeeClickFix
Learn More
Alternatives

TOPdesk

4.6 (45)
Help desk & service management
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid communications Read more about TOPdesk
Learn More
Alternatives

NABD System

4.6 (38)
Omnichannel Customer support & Help Desk software-FREE PLAN
ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Read more about NABD System
Learn More
Alternatives

UseResponse

4.7 (35)
All-in-one Customer Support and Feedback Suite
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse
Learn More
Alternatives

SALUS

4.6 (32)
Site and employee health and safety management
Salus Pro is a safety management platform that offers digital documentation, communications, and tracking of employees exposed to hazardous environments. Features include a dashboard, calendars, site statistics, deliveries, worker profiles, and real time hazard and incident reporting. Read more about SALUS
Learn More
Alternatives

HR Acuity

4.3 (30)
The total employee relations risk mitigation solution.
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Read more about HR Acuity
Learn More
Alternatives

Airbrake

4.7 (29)
Fearless deployments. Faster fixes.
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. Airbrake supports multiple programming languages and integrates with GitHub, Slack, JIRA and more Read more about Airbrake
Learn More
Alternatives

C-Desk

4.7 (27)
Cloud-based help desk software for customer support teams
C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs. Read more about C-Desk
Learn More
Alternatives

Qualityze Suite

5 (26)
Audit management for life sciences and manufacturing
Qualityze Suite is a cloud-based QMS built on Salesforce that includes modules for CAPA, change, compliance, audit, document, training and supplier management Read more about Qualityze Suite
Learn More
Alternatives

Supportbench

4.6 (24)
A Modern B2B Helpdesk CRM Software.
Our Enterprise Customers Just Love The Convenience. Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, all built-in inside a modern B2B Customer Management Software. Read more about Supportbench
Learn More
Alternatives

Wix Answers

4.6 (24)
The only platform with all support channels in one place.
Efficiently manage customer issues and prevent them from churning. Wix Answers provides a unified complaint management tool, in order to quickly identify and prioritize issues as well as proactively receive customer feedback. Read more about Wix Answers
Learn More
Alternatives

Gladly

4.9 (22)
Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly
Learn More
Alternatives

CentraHub CRM

4.0 (21)
CRM solution for automating sales, marketing & services
Centra Hub CRM is a CRM solution that helps businesses automate processes related to sales, marketing and services. The platform comes with an appointment scheduling functionality, which enables enterprises to capture leads from websites, forums and social media platforms. Read more about CentraHub CRM
Learn More
Alternatives

VobeSoft

4.9 (21)
No-code Business Software
VobeSoft is a business software solution that configures a cloud database into business solutions without coding. Companies can use a pre-defined template or build custom enterprise applications. Read more about VobeSoft
Learn More
Alternatives

Instatus

5.0 (21)
Status page software
Instatus is a cloud-based status page software that allows users to communicate their status using incidents and maintenances. It provides templates and supports multiple languages. Users can also use components & groups and add 3rd party ones. Statuses can be automated with monitoring services. Read more about Instatus
Learn More
Alternatives

Related categories