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Complaint Management

Here's our list of apps for Complaint Management. Filters help you narrow down the results to find exactly what you’re looking for.

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JIRA Service Management

The only ITSM solution built on the Jira platform

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management

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Freshdesk

Online helpdesk system and customer service software

Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media. Read more about Freshdesk

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HelpDesk

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

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Compliance Star

On-Demand Compliance and Risk Management Software

Complaints reporting in real-time allowing escalation of open complaints and reporting of closed complaints. Calculation of days taken to closure and prompts required actions in accordance with FCA regulations. Questions covering regulatory reporting & MI to establish root cause & remedial actions. Read more about Compliance Star

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Zoho Desk

Cloud-based help desk platform

Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk

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LiveAgent

Great customer service starts with better help desk software

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent

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Bitrix24

100% free CRM, collaboration and communication tool suite

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24

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Qualtrics CustomerXM

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

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Front

One place to take care of all your customers

Turn complaints into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that brings every channel in a single platform to track complaints, respond quickly, and get actionable insights to improve the customer experience. Read more about Front

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Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak

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GetMoreReviews

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews

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Gorgias

Help desk and customer service solution

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias

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ComplianceQuest

A 100% cloud based Quality & Safety Management System (QHSE)

With CQ's complaint Management Software, you can have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Contact us to know all features and configurability to address your specific requirements. Read more about ComplianceQuest

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Complaint Management Software

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Cloud- based software for handling complaints and follow-ups

Complaint Management Software by Intelex helps businesses view, track, and store information about customer queries, resolutions, and follow-up actions in a centralized repository. The platform lets users manage complaints from distributors, manufacturers, customers, and other stakeholders. Read more about Complaint Management Software

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IssuTrax

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Issue tracking software for the hospitality sector

IssuTrax is an issue tracking software that helps businesses in the hospitality sector create, track, and manage service requests. Administrators can monitor safety and environmental issues, maintenance tasks, and guest requests on a unified interface. Read more about IssuTrax

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Zendesk

Service-first CRM company that builds support & sales tools

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk

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TeamSupport

B2B Customer Support Software

TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport

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Apptivo

CRM for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo

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Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

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NICE CXone

Cloud Contact Center Software

NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone

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Freshservice

A complete IT service management (ITSM) tool for business

Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues Read more about Freshservice

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Vtiger CRM

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams. Read more about Vtiger CRM

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SAP Customer Experience

Enterprise CRM software

SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience

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Avochato

SMS texting and live chat for sales, support & ops teams

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers Read more about Avochato

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Instabug

In-app feedback & bug reporting for mobile apps

We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug

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MasterControl Quality Excellence

Enterprise Quality Management

MasterControl's customer complaint management system helps thousands of companies ensure timely response to complaints about their product. This is crucial in the life science industry, where safety of patients is a top priority. Read more about MasterControl Quality Excellence

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Preferred Patron Loyalty

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty

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HappyFox Help Desk

Helpdesk, customer support software

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk

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Qualtrax

Compliance management platform

Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and more. Read more about Qualtrax

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Marker

Visual bug reporting tool

Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker

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QT9 QMS

Scalable & Easy-To-Use Quality Management Software

Easily keep track of customer feedback records and customer complaints with the QT9™ QMS. Connect your locations, departments and people with the QT9™ QMS. Quickly get a sense of customer complaints. Use tasks to involve the right people and link to CAPA or Risk management tasks. Read more about QT9 QMS

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NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Read more about NABD System

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UseResponse

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse

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HR Acuity

The total employee relations risk mitigation solution.

The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Read more about HR Acuity

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Airbrake

Frictionless error monitoring and performance insight.

Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. Airbrake supports multiple programming languages and integrates with GitHub, Slack, JIRA and more Read more about Airbrake

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C-Desk

Cloud-based help desk software for customer support teams

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs. Read more about C-Desk

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Wix Answers

The only platform with all support channels in one place.

Efficiently manage customer issues and prevent them from churning. Wix Answers provides a unified complaint management tool, in order to quickly identify and prioritize issues as well as proactively receive customer feedback. Read more about Wix Answers

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CentraHub CRM

CRM solution for automating sales, marketing & services

Centra Hub CRM is a CRM solution that helps businesses automate processes related to sales, marketing and services. The platform comes with an appointment scheduling functionality, which enables enterprises to capture leads from websites, forums and social media platforms. Read more about CentraHub CRM

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Wowdesk

Omnichannel customer service help desk software

ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Read more about Wowdesk

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i-Sight

Investigative case management software

Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations Read more about i-Sight

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LiaCX

Close the loop on every customer interaction.

LiaCX Action Campaign technology includes built-in task automation, so you can assign, track & verify completion of tasks, ensuring complaints are resolved Read more about LiaCX

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eCasework

Case management & CRM for representatives and their staff

eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases Read more about eCasework

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BPI System

Business Process Automation Made Easy "No Code" Solution

Web-based Business Process Management System (BPM) that will assist your organization in automating your business processes. Read more about BPI System

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QAlert

Citizen request management solution for local & county gov

QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Read more about QAlert

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Stames

Cloud-based customer support & team communication software

Stames is a cloud-based customer support software designed to help businesses handle customer queries, complaints, requests, and other assistance requirements. It enables professionals to engage with customers across multiple communication channels via ticketing, live chat, email, social media integrations, and more. Read more about Stames

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NOLA

Auto dialer solution for call centers and debt collectors

NOLA AUTOMATION is an auto dialer solution that helps call centers communicate with customers via various methods including outbound or inbound calls, SMS, emails, live chat, and more. It allows sales teams to analyze customer journey by targeting leads or customers and creating strategic plans. Read more about NOLA

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Antlere

Multi-channel Net Promoter Score (NPS) survey software

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty Read more about Antlere

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EthicsPoint

Incident management & issue hotline service

EthicsPoint is an incident management platform for managing complaint programs from investigation through to resolution in a consistent & customizable workflow Read more about EthicsPoint

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Halp

Ticketing, powered by your Slack conversations

Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more. Read more about Halp

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Complaints Pro

Cloud-based compliant management software

Compliants Pro is an industry-specific complaints management software designed to help businesses control risks, incidents, and complaints from within a unified platform. Professionals can quickly resolve root causes for issues and use reports, charts, and dashboards to gain insights into organizational metrics. Read more about Complaints Pro

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