Here's our list of apps for Complaint Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

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i-Sight

  9
Investigative case management software
Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations Read more about i-Sight
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Jira Service Management

  262
The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about Jira Service Management
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HelpDesk

  17
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
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Freshdesk

  2223
Online helpdesk system and customer service software
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
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LiveAgent

  978
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
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Bitrix24

  438
100% free CRM, collaboration and communication tool suite
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
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Front

  199
Email management software and shared inbox for teams
Front provides a simple way for teams to manage email inboxes ([email protected], [email protected], etc), chat, social media, SMS messages in a single collaborative platform Read more about Front
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GetMoreReviews

  109
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
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ComplianceQuest

  29
A 100% cloud based Quality & Safety Management System (QHSE)
ComplianceQuest is a complete and connected Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Force.com platform. It is a 100% cloud based software designed to streamline quality, compliance, safety, content and collaboration management for manufacturers and suppliers Read more about ComplianceQuest
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QT9 Quality Management

  24
Your adaptable & easy to use quality management solution
The most adaptable & easy to use quality management software. The QT9 QMS is a highly modular web-based system designed for biomedical, pharmaceutical, medical device, aerospace and general manufacturing companies. Automate ISO 9001, ISO 13485 with FDA 21 CFR Part 11 electronic signature compliance. Read more about QT9 Quality Management
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Gorgias

  19
Help desk and customer service solution
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
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Compliance Star

  2
On-Demand Compliance and Risk Management Software
Compliance Star is a cloud-based software that helps FCA regulated businesses and principals handle operations related to audits, complaints & risk management. Senior managers can highlight documentation issues, maintain audit trails of all communication, and automate due diligence related tasks. Read more about Compliance Star
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Zendesk

  2437
Service-first CRM company that builds support & sales tools
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Zoho Desk

  1633
Cloud-based help desk platform
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
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TeamSupport

  785
B2B Customer Support Software
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport
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Salesforce Service Cloud

  507
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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Freshservice

  385
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
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Qualtrics CustomerXM

  214
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Issuetrak

  154
Issue tracking software for help desk and customer service
100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device. Read more about Issuetrak
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Avochato

  127
SMS texting and live chat for sales, support & ops teams
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers Read more about Avochato
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Instabug

  89
In-app feedback & bug reporting for mobile apps
We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug
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HappyFox

  82
Helpdesk, customer support software
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox
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MasterControl Quality Excellence

  80
Enterprise Quality Management
MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards. Read more about MasterControl Quality Excellence
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Preferred Patron Loyalty

  80
Loyalty marketing and gift card management
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
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Marker.io

  52
Visual bug reporting tool
Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker.io
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Qualtrax

  48
Compliance management platform
Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and more. Read more about Qualtrax
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NABD System

  38
Omnichannel Customer support & Help Desk software-FREE PLAN
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,... Read more about NABD System
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Airbrake

  30
Frictionless error monitoring and performance insight.
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. Airbrake supports multiple programming languages and integrates with GitHub, Slack, JIRA and more Read more about Airbrake
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HR Acuity

  30
The total employee relations risk mitigation solution.
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Read more about HR Acuity
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UseResponse

  29
All-in-one customer support suite
Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse
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C-Desk

  27
Cloud-based help desk software for customer support teams
C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs. Read more about C-Desk
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Wowdesk

  11
Omnichannel customer service help desk software
Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures. Read more about Wowdesk
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LiaCX

  10
Close the loop on every customer interaction.
LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes. Read more about LiaCX
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eCasework

  9
Case management & CRM for representatives and their staff
eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases Read more about eCasework
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QAlert

  6
Citizen request management solution for local & county gov
QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Read more about QAlert
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Antlere

  3
Multi-channel Net Promoter Score (NPS) survey software
Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty Read more about Antlere
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EthicsPoint

  2
Incident management & issue hotline service
EthicsPoint is an incident management platform for managing complaint programs from investigation through to resolution in a consistent & customizable workflow Read more about EthicsPoint
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Gladly

  1
Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly
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Everest

  1
Customer complaint management and quality assurance software
Everest is a tailorable, scalable, multi-industry complaint management and quality assurance solution for businesses to track, manage & resolve customer issues Read more about Everest
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Akio

Multi-channel customer relations management platform
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio
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isoTracker Complaints Management

Record, track & route customer complaints
isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses Read more about isoTracker Complaints Management
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QADEX

NPD delivery management for the food industry
QADEX is a solution for supplier risk assessments, supplier approval, product specifications, quality monitoring, consumer complaints management & NPD delivery Read more about QADEX
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NeeyamoWorks

HR software to manage employees, payroll, expenses & queries
A unified platform with many applications EmployeeHub, Time, Absence, Compliance, Expense, Docket, Screening,Survey and ServiceDesk. Read more about NeeyamoWorks
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