Here's our list of apps for Complaint Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

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98 Software options

Front

4.5 (245)
Where 7500+ companies build strong customer relationships;
Front is more than a communication hub — it’s how 7500+ companies turn complaints into rave reviews through fast, personalized interactions. Read more about Front
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GetMoreReviews

4.7 (131)
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
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IssuTrax

(0)
Issue tracking software for the hospitality sector
IssuTrax is an issue tracking software that helps businesses in the hospitality sector create, track, and manage service requests. Administrators can monitor safety and environmental issues, maintenance tasks, and guest requests on a unified interface. Read more about IssuTrax
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Zendesk Suite

4.4 (3440)
Service-first CRM company that builds support & sales tools
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite
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Freshdesk

4.5 (2818)
Online helpdesk system and customer service software
Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media. Read more about Freshdesk
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Zoho Desk

4.5 (1923)
Superior customer service. Lasting experiences.
Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
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LiveAgent

4.7 (1273)
Great customer service starts with better help desk software
LiveAgent is a web-based complaint management solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
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TeamSupport

4.5 (819)
The complete B2B solution for great customer support
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport
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Apptivo

4.4 (675)
CRM for managing customer accounts
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
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Salesforce Service Cloud

4.4 (643)
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
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Bitrix24

4.1 (620)
100% free CRM, collaboration, and communication tool suite
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 10 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24
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NICE CXone

4.2 (531)
Cloud Contact Center Software
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone
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Freshservice

4.5 (508)
A complete IT service management (ITSM) tool for business
Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues Read more about Freshservice
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JIRA Service Management

4.4 (438)
The only ITSM solution built on the Jira platform
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
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Tidio

4.8 (350)
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface Read more about Tidio
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Vtiger CRM

4.3 (324)
All-in-one CRM for small businesses
Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams. Read more about Vtiger CRM
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Smartsupp

4.7 (266)
Smartsupp–Live Chat, Chatbots, and Video Recordings
Customers need to communicate with your team when they run into potential issues. Offering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers very powerful tools built for complaint management and customer care. Read more about Smartsupp
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Qualtrics CustomerXM

4.7 (243)
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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SAP Customer Experience

4.2 (218)
Enterprise CRM software
SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications. Read more about SAP Customer Experience
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MasterControl Quality Excellence

4.5 (191)
Enterprise Quality Management
MasterControl's customer complaint management system helps thousands of companies ensure timely response to complaints about their product. This is crucial in the life science industry, where safety of patients is a top priority. Read more about MasterControl Quality Excellence
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Issuetrak

4.5 (172)
Report. Resolve. Relax. It starts with Issuetrak.
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak
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GoTo Resolve

4.5 (151)
All-in-one IT support
Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. Read more about GoTo Resolve
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Avochato

4.7 (131)
SMS texting and live chat for sales, support & ops teams
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers Read more about Avochato
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Gladly

4.8 (113)
Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly
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Gorgias

4.7 (102)
Help desk and customer service solution
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias
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InvGate Service Desk

4.7 (95)
IT service desk software
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more. Read more about InvGate Service Desk
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Instabug

4.6 (92)
In-app feedback & bug reporting for mobile apps
We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug
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HappyFox Help Desk

4.6 (90)
Helpdesk, customer support software
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
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Efficy CRM

4.0 (88)
Pay-less for more. Europe's most flexible CRM
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business. Read more about Efficy CRM
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Preferred Patron Loyalty

4.9 (85)
Loyalty marketing and gift card management
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
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Hiver

4.6 (79)
Hiver: World's First Gmail-based Customer Service Helpdesk
Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected] and deliver exceptional customer service. Read more about Hiver
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QT9 QMS

4.7 (67)
Scalable & Easy-To-Use Quality Management Software
Easily keep track of customer feedback records and customer complaints with the QT9 QMS. Connect your locations, departments and people with the QT9 QMS. Quickly get a sense of customer complaints. Use tasks to involve the right people and link to CAPA or Risk management tasks. Read more about QT9 QMS
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Qualtrax

4.9 (56)
Compliance management platform
Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and more. Read more about Qualtrax
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ComplianceQuest

4.8 (55)
A 100% cloud based Quality & Safety Management System (QHSE)
With CQ's complaint Management Software, you can have comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Contact us to know all features and configurability to address your specific requirements. Read more about ComplianceQuest
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HelpDesk

4.6 (55)
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
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A1 Tracker

4.9 (55)
Enterprise risk management software
A1 Tracker is a risk management platform designed to help businesses of all sizes manage & mitigate risks across contracts, migrations, insurance, assets & claims. A1 Tracker enables users to track, report & manage trends, reducing risks on claims for insurance premiums, product liabilities, & more. Read more about A1 Tracker
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TOPdesk

4.5 (52)
Help desk & service management
TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid communications Read more about TOPdesk
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Marker

4.8 (52)
Visual bug reporting tool
Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker
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Missive

4.8 (46)
Collaborative inbox for teams
Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience. Read more about Missive
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SeeClickFix

4.4 (46)
311 request and work management application
SeeClickFix is a 311 request and work management application designed to help organizations bridge the communication gap between residents and their local governments. It enables professionals to create a ticket and send it to the concerned department when an issue is reported. Read more about SeeClickFix
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SALUS

4.6 (39)
Site and employee health and safety management
Salus Pro is a safety management platform that offers digital documentation, communications, and tracking of employees exposed to hazardous environments. Features include a dashboard, calendars, site statistics, deliveries, worker profiles, and real time hazard and incident reporting. Read more about SALUS
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NABD System

4.6 (38)
Omnichannel Customer support & Help Desk software-FREE PLAN
ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations at best price Read more about NABD System
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UseResponse

4.7 (35)
All-in-one Customer Support and Feedback Suite
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse
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Qualityze Suite

5.0 (34)
Audit management for life sciences and manufacturing
Qualityze Suite is a cloud-based QMS built on Salesforce that includes modules for CAPA, change, compliance, audit, document, training and supplier management Read more about Qualityze Suite
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Supportbench

4.7 (33)
Empowering support teams, saving costs, retaining more
Supportbench is a customer support platform built to empower support teams and elevate customer relationships. Streamlines tickets, build and display knowledge, automates responses, and escalates issues. All in one convenient platform. Read more about Supportbench
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Airbrake

4.7 (30)
Fearless deployments. Faster fixes.
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. Airbrake supports multiple programming languages and integrates with GitHub, Slack, JIRA and more Read more about Airbrake
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HR Acuity

4.3 (30)
The total employee relations risk mitigation solution.
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Read more about HR Acuity
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C-Desk

4.7 (27)
Cloud-based help desk software for customer support teams
C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs. Read more about C-Desk
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CentraHub CRM

4.0 (24)
CRM solution for automating sales, marketing & services
Centra Hub CRM is a CRM solution that helps businesses automate processes related to sales, marketing and services. The platform comes with an appointment scheduling functionality, which enables enterprises to capture leads from websites, forums and social media platforms. Read more about CentraHub CRM
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FaceUp Whistleblowing System

4.7 (23)
No one should be afraid to speak up
FaceUp is a comprehensive whistleblowing platform. It is an easy-to-use solution with a customizable form, advanced report management, and maximum data security. FaceUp is compliant with international whistleblowing laws and already trusted by over 2,700 organizations. Try FaceUp for free today. Read more about FaceUp Whistleblowing System
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