Complaint Management Software

i-Sight

Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations Read more about i-Sight

Visit Website Alternatives

Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user... Read more about Jira Service Desk

Visit Website Alternatives

LiveAgent

952

Great customer service starts with better help desk software

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent

Visit Website Alternatives

Caspio

128

Build online database applications without coding.

Caspio is the world’s leading LOW-CODE platform for building online database applications without having to write code. Read more about Caspio

Visit Website Alternatives

HelpDesk

17

Ticketing software for effortless customer support

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk

Visit Website Alternatives

Freshdesk

2214

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk

Visit Website Alternatives

Bitrix24

432

100% free CRM, collaboration and communication tool suite

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24

Visit Website Alternatives

Front

193

Email management software and shared inbox for teams

Front provides a simple way for teams to manage email inboxes ([email protected], [email protected], etc), chat, social media, SMS messages in a single collaborative platform Read more about Front

Visit Website Alternatives

QT9 Quality Management

23

Your adaptable & easy to use quality management solution

The most adaptable & easy to use quality management software. The QT9 QMS is a highly modular web-based system designed for biomedical, pharmaceutical, medical device, aerospace and general manufacturing companies. Automate ISO 9001, ISO 13485 with FDA 21 CFR Part 11 electronic signature compliance. Read more about QT9 Quality Management

Visit Website Alternatives

Gorgias

18

Help desk and customer service solution

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service Read more about Gorgias

Visit Website Alternatives

Zendesk

2407

Cloud-based Help Desk & Customer Support Platform

Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk

Learn More Alternatives

Zoho Desk

1622

Cloud-based help desk platform

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk

Learn More Alternatives

TeamSupport

781

B2B Customer Support Software

TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport

Learn More Alternatives

Salesforce Service Cloud

446

Customer Service & Field Service Management Solutions

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Learn More Alternatives

Freshservice

384

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice

Learn More Alternatives

Qualtrics CustomerXM

204

Customer experience management (CXM) platform

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM

Learn More Alternatives

Issuetrak

152

Issue tracking software for help desk and customer service

100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device. Read more about Issuetrak

Learn More Alternatives

Avochato

126

SMS texting and live chat for sales, support & ops teams

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers Read more about Avochato

Learn More Alternatives

Instabug

87

In-app feedback & bug reporting for mobile apps

We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug

Learn More Alternatives

HappyFox

81

Helpdesk, customer support software

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox

Learn More Alternatives

Preferred Patron Loyalty

80

Loyalty marketing and gift card management

Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty

Learn More Alternatives

MasterControl Quality Excellence

66

Enterprise Quality Management

MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards. Read more about MasterControl Quality Excellence

Learn More Alternatives

Marker.io

52

Visual bug tracking tool

Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker.io

Learn More Alternatives

Qualtrax

48

Compliance management platform

Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and more. Read more about Qualtrax

Learn More Alternatives

NABD System

38

Omnichannel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,... Read more about NABD System

Learn More Alternatives

Airbrake

30

Bug and error tracking software

Airbrake an exception reporting service with support for multiple programming languages and integrations with GitHub, Slack, JIRA and more Read more about Airbrake

Learn More Alternatives

HR Acuity

30

The total employee relations risk mitigation solution

The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Read more about HR Acuity

Learn More Alternatives

UseResponse

29

All-in-one customer support suite

Organize online documentation and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse

Learn More Alternatives

C-Desk

27

Cloud-based help desk software for customer support teams

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs. Read more about C-Desk

Learn More Alternatives

Wowdesk

11

Omnichannel customer service help desk software

Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures. Read more about Wowdesk

Learn More Alternatives

LiaCX

10

Close the loop on every customer interaction.

LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes. Read more about LiaCX

Learn More Alternatives

eCasework

9

Case management & CRM for representatives and their staff

eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases Read more about eCasework

Learn More Alternatives

QAlert

6

Citizen request management solution for local & county gov

QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Read more about QAlert

Learn More Alternatives

Antlere

3

Multi-channel Net Promoter Score (NPS) survey software

Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty Read more about Antlere

Learn More Alternatives

EthicsPoint

2

Incident management & issue hotline service

EthicsPoint is an incident management platform for managing complaint programs from investigation through to resolution in a consistent & customizable workflow Read more about EthicsPoint

Learn More Alternatives

Gladly

1

Gladly is a Cloud-based customer service platform

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly

Learn More Alternatives

Everest

1

Customer complaint management and quality assurance software

Everest is a tailorable, scalable, multi-industry complaint management and quality assurance solution for businesses to track, manage & resolve customer issues Read more about Everest

Learn More Alternatives

Akio

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio

Learn More Alternatives

isoTracker Complaints Management

Record, track & route customer complaints

isoTracker Complaints Management allows organizations to record & track customer complaints, route them for investigation, issue actions and escalate responses Read more about isoTracker Complaints Management

Learn More Alternatives

QADEX

NPD delivery management for the food industry

QADEX is a solution for supplier risk assessments, supplier approval, product specifications, quality monitoring, consumer complaints management & NPD delivery Read more about QADEX

Learn More Alternatives

NeeyamoWorks ServiceDesk

Helpdesk software for HR queries

NeeyamoWorks ServiceDesk is a ticketing system and support hub, designed to help businesses manage, assign, and resolve employee queries. It can be used by businesses to provide their employees with a self-service knowledge hub and ticketing system to resolve their HR-related doubts or questions. Read more about NeeyamoWorks ServiceDesk

Learn More Alternatives

Here's our list of apps for Complaint Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

Pricing model

Devices supported

Avg. user review

Organisation types

Geographies served

Features