Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
HipChat is team communication built for business. HipChat offers group chat, 1x1 chat, file sharing, video chat and more. Best of all, it's completely free!
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Online Customer Support Software & Helpdesk Solution
Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
Scalable cloud contact center for telemarketing needs
PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemarketing & lead generation
GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. GoToAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
The easiest way to build your own apps without code.
QuickBase is the easiest IT-trusted platform for building customized business apps with no coding required. Business users get the fast solutions they need, while IT gets the security and control it demands. No wonder more than half of the Fortune 100 relies on QuickBase to get more done. Every day.
GroSum is a new age employee feedback, goal, and performance management solution designed to help CEOs improve employee performance, engagement, and retention
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses
Kayako is the unified customer service platform. With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Manage Customer Support and Sales Leads right from your Gmail
GrexIt is the easiest way to handle customer support and sales lead emails. GrexIt lets you share your Gmail labels, which make delegating and tracking emails super easy.
Assigning an email to a team mate is as easy as adding a label to the email. You can filter your Gmail inbox anytime to see open/closed leads and queries, and who is doing what.
Set up takes just 2 minutes, and our helpful customer support is always around to get you started quickly.
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.
Cision is a PR management, digital marketing and media relations software that serves a number of purposes. The software can be used for content marketing, influence identification, media monitoring and analytics, along with press release distribution. Cision provides one of the most comprehensive global databases of media contacts and outlets, putting you in instant, direct contact with industry influencers.
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
A Leading Provider of Cloud Contact Center Software
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Cloud phone system & contact center software & services
ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports.
All-in-One MSP Software for MSPs and IT Support Companies
All-in-One SaaS for MSPs and IT Support Companies Combining RMM, PSA & Remote Control. Atera's Pricing Is Pay Per User Based, With Unlimited Devices.
Impel is a Cloud + Mobile smart business management software. From Quotes to Orders to Invoices to Collections, Support and Inventory. Everything for your customer in one integrated system. 1000+ Orders generated, 4000+ text commands processed, over 15,000 web requests daily.
When CRM is not enough and ERP is too much, Impel is the answer. Impel helps companies put their customers at the center of their business operations. Impel enables everyone from sales executives to finance guys to spend less time on data management and more time on customer-focused tasks.Impel's product range has extended to cover the entire business operations for companies. For companies that do not require Production Planning and Bill of materials, Impel is the single integrated system for company-wide deployment.
Impel offers a free 15 day trial of Impel. All you need to do is click on the Free Trial button on the Impel website and start using Impel – now!
Cloud Contact Center | On-Demand Customer Service and Support Solutions
Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime.
Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.
Yotpo helps businesses generate customer reviews and use them as a powerful marketing engine. This Customer Content Marketing boosts traffic sales and SEO.
Customer Experience Management And Live Chat Software
LivePerson is the market leader in real-time intelligent customer engagement. It offers various solutions that help your business increase conversions and improve consumer experience.
WalkMe™ is an interactive online guidance and engagement platform
WalkMe is a cloud-based Enterprise Class Guidance and Engagement Platform for businesses to guide and engage users through any online experience. Step-by-step onscreen guidance is delivered to users so that they are able to move with confidence through any website or web-based software. The WalkMe context-intelligent algorithm ensures that the right people receive the right guidance at the right time.
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
Workforce optimization for customer service businesses
Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.
Jira Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests.
Built on Atlassian’s Jira workflow engine, Jira Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience.
Reshape what IT means for your business.
Aircall is a cloud-based phone solution that helps businesses deploy their call center quickly. Aircall’s mission is to add value to the voice channel through powerful integrations that connect to your workflow.
Show any screen content from your computer over the Web in real-time to multiple people.
Mikogo is an easy-to-use free screen sharing solution that provides a fast and secure solution for web conferencing, online meetings, remote support, webinars, sales calls, web presentations, and more.
With high-speed desktop sharing capabilities, Mikogo allows the presenter to share their screen (including any document or application) with their meeting participants live over the Web in real-time. Anything the presenter can see on their screen, the participants are able to view remotely on their very own screens.
There are many features included with Mikogo as a free download. Businesses benefit by upgrading to a business account with further features.
Security is of a high standard, employing an industry-leading AES encryption, along with several other security measures.
A quick and straightforward setup means that Mikogo is suitable for all users, from the average computer novice to the more advanced user.
OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication
Feefo is a global feedback engine that provides a platform from which you can manage user reviews and ratings on your website. Feefo's software allows you to encourage users to leave ratings and reviews directly on your website while also adding the reviews to Feefo's website. Reviews and ratings can be shared socially and analytics and insights are also available from the dashboard.
Reevoo is a customer reviews and ratings management solution, allowing you to collect, manage and respond to reviews and ratings online.
Reevoo offers customers the chance to leave reviews not only about products but also about customer experience. In addition, Reevoo's dashboard will automatically notify you about any negative reviews received to allow you the chance to respond promptly.
Ubicentrex is a French call center software with shared calendar & messaging features to enable the management of appointment schedules by phone, email or SMS
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device
Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices
Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features!
Let mHelpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more!
We guarantee mHelpDesk will improve your business!
SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and services with greater ease and efficiency. Over 10,000 organizations are using our intuitive and cost-effective solutions.
Build better products with intelligent product feedback
UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.
Virtual phone system for business sales and customer support
Toky is a cloud phone system you can use to start your business call center easily with virtual phone numbers, SMS, CRM integrations and much more in one place
Cloud-based customer service platform for B2C companies
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface
Open source call center software with predictive dialer
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
Quick Facts
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
Helpshift delivers scalable customer support for web and mobile apps. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more
SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Increase customer engagement and convert more leads with SnapEngage.
eSurvey is a genuine fully functional FREE version of our application, limited to 5 questions per form. It is not a trial. Use it & Love it !
eSurvey transforms any BlackBerry smartphone into a powerful forms manager and an efficient multi-media data collection device, whether it is for gathering statistical data, issuing real time incident reports, performing market research or whatever other on-site activity that requires a mobile form.
eSurvey will empower corporate managers to quickly and easily, create, modify and deploy directly from their Blackberry all surveys & mobile forms to all subscribed employees, so that subsequently they can engage, collect and simultaneously release back, data feeds & reports to:
1 ) the company's own back-office by with customizable web services
2 ) the company's cloud content management system with Box-dot-net
3 ) the company's reporting and business intelligence dashboard with Zoho-dot-com
4 ) the company's social networks (Twitter )
iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.
First user free
FTNI’s ETran solution helps customers streamline payment processing and minimize risk by consolidating Remote Deposit Capture, single and recurring ACH and credit/debit card transactions, on a single platform, in a managed services environment. FTNI specializes in reflecting these payments, real-time or batch, in the merchant’s accounting system.
Akio is unified multi-channel customer interaction tool designed to facilitate web, voice, written & mobile exchanges between customers & customer service teams
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.
Performance Reviews, 360s, Goals and Objectives and 1:1s
Small Improvements is a performance feedback suite for mid-sized companies. It covers Performance Reviews, 360s, Goals and Objectives, 1:1 Support and more.
Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business.
Clarabridge offers three core solutions: Clarabridge Social, Clararidge Survey and Clarabridge Speech. Combined, these solutions enable you to garner important customer sentiment and intention from all your touch-points.
With Comindware Tracker you can:
Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management
Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs
Automate and streamline handling of IT help desk requests with automated request routing, prioritization, and escalation
Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology
Track processing of each request and view its complete history
Resolve issues more efficiently with integrated collaboration features
Manage inventory, catalogs, supplier lists, and an internal knowledgebase
Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk act
JivoChat is a live chat software that offers customizable web and mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps
Trakstar is an employee evaluation software that allows you to measure and report on performance using feedback, reviews and goals. Trakstar provides real-time feedback as well as a year-round feedback journal. The app allows you to create custom review forms for 30 degree feedback. By setting up goals in Trakstar, you can set goals for employees and teams that align with your business goals.
Let your clients book, reschedule, cancel appointments automatically. Bookafy automates scheduling, reminders and integrates with your other favorite apps.
WebEngage is a multi-channel B2C marketing automation cloud
WebEngage, B2C marketing cloud for cross-channel user engagement across channels like Email, SMS, Onsite, Mobile Push/In-app messaging and Browser Push.
SMS platform for sales, recruiting & customer service teams
TextUs is a business-class text messaging platform specifically for inside sales, recruiting & customer service teams, with desktop texting and CRM integration
AI-powered search for customer support & e-commerce
Inbenta's search solution uses patented natural language processing and AI to provide accurate results for customer support, e-commerce and conversational bots.
Sales enablement and knowledge management solution
Bloomfire simplifies knowledge management by unleashing the knowledge that is locked within people and organizations. A socially-enabled knowledge base application, Bloomfire accomplishes this with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn. Start a free trial today at www.bloomfire.com.
Deskero is a customer care application that helps you manage multi-channel support queries, track performance and proactively engage your customers on social networks.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we provide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.
PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers, manage/track leads, and streamline workflows.
Messaging SDK & chat API for mobile apps & websites
SendBird is a messaging SDK and chat API for mobile apps and websites that serves a variety of use cases with 1-on-1 messaging to massive-scale chat channels
MyTalent is a 360 degree feedback system which enables SMBs to manage 360 projects effectively using project design tools, automated management & clear reports
GFI MAX RemoteManagement helps you grow your business, make more money, attract more customers and tie wandering break/fix customers to you - and makes it easy. What's more, this RMM tool has been built for use by any business model. Whether you're break/fix, support bank or managed services, MAX helps you deliver superior IT support services.
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.
Oracle´s RightNow products aim to help users offer a unified, cross-channel service to their customers. Oracle Service Cloud is an enterprise platform to provide a first-class customer experience through a cloud-based, high security system.
Oracle acquired RightNow Technologies in 2011, whose products help users provide customer service across call centers, web and social networks. With the acquisition, Oracle and RightNow offer solutions to enhance customer service across all channels.
Business Driver is a comprehensive set of tools to help you manage your projects and your business.
Business Driver acts as a catalyst that facilitates collaboration within each workgroup. The integrated communication tools and the various possibilities offered by the platform will be able to help you achieve the goal of making faster and more effective the collaboration of each project team.
Business Driver allows you to give the customer a privileged access to the project where the customer can find all the details of the status of the project: greater transparency in the planning and in the operational phases is certainly a strong added value to enhance the trust of the customer to your organization. The tool Ticket Assistence will enable you to provide a support service online so far relegated only to expensive entrerprise solution. Other key functions are: risk management, e-mail integration, invoicing.
Self-service customer success & knowledge base platform
MindTouch is a scalable, self-service customer support platform & knowledge base. MindTouch helps companies understand and connect with their buyers & customers
Ease Onboarding, Smarter Training & Improve Support
Whatfix is a smarter way for a business to Ease Onboarding, Improve Support
and Reduce Training effort for its users by using Whatfix Interactive Guides
LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understand your customer and provide better help and all-round service. LiveHelpNow's live chat tool engages with your website visitors to garner customer feedback, send targeted messages and relevant recommendations. The app also provides email and ticket management, knowledge base publishing, call management and tracking, and employee training.
