Bindo POS Reviews

Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.

Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.

It is very easy to use, it looks great, and it works. Bindo does everything we need it to do, simply and efficiently. It looks great, and makes sales super fast and easy, as well as having all the reporting info we need.

Well, I'd like Apple to hurry up and approve the new Bindo update for iOS8 so that a couple of the glitches in the system can be corrected, but these are so minor. I really don't have anything to complain about.

Bindo, when it works is very easy to use. They have really improved the interface and any prominent issue probably has a work-around.

Where to start?

Bindo's customer service is quite possibly the worst I have ever experienced in the tech industry. Since Covid started they have not answered their customer service line when I called. Not a single time. I have constant issues is different aspects of the app and they are not willing to even contact me back. On top of that, the question mark button that leads to customer service has said "Something went wrong" for 5 months now. I have gotten responses from their team like "You are not a big enough account for us to help" or when asking about bad reviews: "Haters gonna Hate"

We have used Bindo for over 5 years and it has kept terrible track of our inventory. The quantities are all over the place, things that were sold 4 years ago show up as in stock, things that came in this week are listed as negative numbers.

There is a big issue with credit card processing. Recently, at least once a day the software crashes while processing a credit card and it charges the card but reports in the POS app as unpaid. I also have tons of issues where transactions come up as partial payments for no reason at all.

We have experienced the app crashing from so many little things. Whether its deleting a number when manually entering a credit card, charging our menu setup, just swiping a card, Bindo crashes all the time. Luckily they updated the software to save open tabs but before that was implemented we would lose 15-30 tabs every time Bindo crashed.

This Ipad POS is very good at handling the following aspect of our business.
Single point of sale
real time inventory
Graet CRM system
supports all our thrid party apps
quick customer support and traning

We have been using the system for 10 months and so far no issues. Only concern is the iPad ware and tear of the screen when we keep touching the same part of the screen all day.

It tracks inventory, register is easy to use, you can load it on any ipad and use it, which is nice for emergency situations. Product ordering and stuff is easy and you can set minimums on items to know what to order without looking.

doesn't track sales efficiently for sales staff to track, constant printer errors, difficult to look up old customers, can't adjust price in both directions, only discount, which can throw off margins.

Bindo integrates payments through the Pos in house. So there is no need to have a separate processor except american express. The software itself is not difficult to learn.

The following apply to decimal quantity inventory.

-Email receipts do not show the correct quantities on pos sales or invoices. They are rounded up or down sporadically. Sometimes its correct sometimes it's not.
-Orders held for longer than 2 hours may be deleted in the system.
-The Pos receipt screen sometimes shows a wrong payment amount that was paid. Not great when a customer sees an amount double what they had expected. Then I have to pull the order back up to show the customer the actual amount that was charged to a credit card.
-Embedded barcodes can only be scanned from menu screen. They will not work with the library, item code or invoice screens
-Invoices with decimal quantities can only be completely fullfilled in the iOS app. But the payment can
only be fully processed in the web browser back office. If not done this way both will only be partially completed
-Changing invoice prices will show the invoice to be a total of Zero in the invoice list.
-If a purchase order payment status is left as N/A when it is saved, all of the items will be deleted

For simply tracking the number of people that came through our admission side, this system worked fine

Too many cons to list:
1) Terrible Customer service- can take days or weeks for them to respond to inquiries
2) System was a mess to use and would have so many problems operating in many different ways
3) Random updates with huge changes to functionality that were unexplained beforehand

What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.

What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.

It's easy to use and the dashboard is nice because you login anytime from any device.

There is one feature that is frustrating when you try to back out of an order and it won't allow it without a managers approval.

That I can get almost immediate help from customer support. I am able to use different forms of payment and ease of adding new items to system.

Some updates make it harder to use with no Bindo training. When adding new items to system, sometimes the pictures don't correspond with our actual item.

- UX
- Ease of Use (Tablet Only)

- Not Desktop Friendly
- Support (Seems like they're contracted and don't actually work for Bindo POS)
- Inadequate Reporting
- Bare-Essentials CRM
- Iffy Inventory Management (Buggy and not always reliable)

Easy to use and train other employees. Makes it easy for us to use with our online store.

It has alot of hick ups. Between printers not connecting even though they say connected to the system crashing

Decently easy to use, customer service is excellent, two of the representatives always call us back right away! Very easy to learn

Several glitches happen quite often. We had 3 months where invoices and quotes disappeared. It made our job difficult

The use of the tablet makes for an easy POS setup. Its a nice small setup. The reporting I have found to be easy to use.

I have found a few issues with the integration into WooCommerce. It duplicates items if I make a change which messes up our website and anything we have developed for the items. Menu Setup is not the easiest to use.

Easy to use
Self explanatory
Option to chat with customer service
Photos by product
Can store mainly sold items for quick ring up

Sometimes sales don't register in system
Customer service online is slow and don't reply back sometimes

Customer Facing Display, Loyalty Options

Reporting features

when it works its great it does not freeze and the Ipad are nice to have to walk around with and do my menus

to may down times some times it just freeze during the middle of lunch sometimes drives us crazy need a better

Has a lot of great options for maintaining products and possibilities for having a brick and mortar store and an online store.

Features that have not been fully implemented or are no longer going to be available are not clearly stated in the "Help" sections. Would be nice to know that an area is still being worked on or has gone back to the drawing board, but then given other options to use. Rather than having to contact Support to be told that, after trying for a while to figure out how to make something work.

The user interface is slick and easy to use. I appreciate the ease with which I can run credit card transactions.

The periodic changes that occur without notification are frustrating. Consistency is ideal for the business that we have here.

- Available for a trial run
- Customer Support
- Sleek Look
- Easy to use software
- Integration With InStore & Online
- Multi Store Integration

From experience. NOTHING.. It may be a great fit for fast food restaurant and clothing industry..

It says it can be used for a liquor & wine store and couple of users has a positive review @ this POS but it CAN NOT be used for a liquor & wine store presently....some reasons..
> It does not have a (-) department that can be used for Lotto paid out transactions.
> Matrix feature is too much complicated and CAN NOT be used for a single UPC as it is possible in Microsoft RMS.
> No Customer facing display. So customer don't know what is happening during a x'saction.
> Customer support.. 0 out of 10.

Ease of use, options for product creation, and many options for pricing, discounts, and other options needed for ease of use by the register workers.

Loss of some function when WiFi goes down.

We love the online dashboard that gives us access to our POS system remotely.

We do not like that the product does not allow for negative amounts for a product. We give back product deposits which sometimes occur without a purchase and the system currently only allows for a discount to be given.

Pretty Straight Forward, if you have common sense, you can use this POS. Been using for a little over a year I think and overall, a nice POS system, seems like they are continually updating their product, so kudos!

The reports are a little confusing at times, get conflicting numbers. Sometimes it times out, not super difficult things to fix, I think still working out bugs.

I like the inventory screen and how you can add pictures to each item. I also like that the purchase order screen is very straight-forward.

There are a couple frustrating components...when you go back after hitting the charge screen it takes the items out of inventory. Sometimes the sales are delayed on the 'sales' tab. Sometimes the receipt won't print. Overall, a couple glitchy and frustrating features.