Customer service is always helpful, easy to navigate and many functions are very useful.
I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.
The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.
Mostly positive but have had a few issues.
When we need help the people are friendly and try to help us with our issues. It has been more stable lately.
It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.
Exceptional customer service.
I would recommend been due to any business owner who is looking for a point-of-sale system. It is easy enough to use that any of your employees can learn it quickly.
The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.
When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.
Software excellent for business easy to train employees and great functionality.
Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.
Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.
Bindo - Looks great but lacks in back-end necessities.
The Bindo POS, like many other cloud-based POS systems, is equipped with the basics. Inventory management, time-clock, multiple store capabilities, and inventory transfers. To add to that list, they also have an incorporated CRM. Unfortunately, our experience with Bindo POS was not the best. If you're in any way serious about running a business, Bindo POS does not supply the data necessary to make informed decisions on reordering and managing inventory. Their interface is beautiful and very easy to use, however you're limited once you hit the desktop. Bindo POS is optimized for tablet use. Simple functions like exporting reports and managing inventory are not easily done on a desktop. We also encountered many errors in inventory tracking, which is a NIGHTMARE. Transfers, Purchase Orders, and Sales sometimes did not log or disappeared. We purchased an iPad just to use in the office. Bindo POS has the framework and design to be one of the best retail POS software programs around.
- Ease of Use (Tablet Only)
- Not Desktop Friendly
- Support (Seems like they're contracted and don't actually work for Bindo POS)
- Inadequate Reporting
- Bare-Essentials CRM
- Iffy Inventory Management (Buggy and not always reliable)
Bindo has made our food and drink services so much easier and more convenient.
The benefits I get from this software is the ability to use it on many different devices as well as having the ease of updating my products and prices whenever I want.
What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.
What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.
Bindo is very efficient.
Worth every penny!
Great for many small businesses. Since the support isn’t available 24/7 it may not be a great fit for 24/7 convenience stores.
Easier to use than an iPhone! (And that’s saying a lot since even I could use it) pricing plans were simple and straight forward with no surprises.
I wasn’t too excited about the activation fee but I understand why in the end. The phone support wasn’t always available 24/7 which can be a deal breaker for some.
Wonderfull! Great Ease of use!
This software is extremely simple to use. The Support form bindo has been excellent also! I love how easy the software is to use for things like keeping track of my sales and inventory. This has been a great asset to our company.
None That I can think of! The software is always working up to standards and is great for me an my coworkers. We run the software on iPads for mobility and it never fails us.
I like everything about Bindo, but i wish i could make small changes to the inventory from my computer without downloading inventory, making the changes, then uploading it
Love that you guys actually finished the Woocommerce integration. Love the reporting. Servers always seem to be up, only issues encountered were from my internet provider.
Limited usage with computer, seems like everything needs to be done on the iPad
Great POS System For Liquor Store
- the inventory updating and management process is very easy to use with the barcode scanning system
- I like that it automatically captures my customers' information when they make a purchase
- sometimes we do outdoors events, trade shows, beer expos, etc, so being able to bring our iPad with us and use it as a register is very useful
- I wish this could also be used for Android devices, but we're pretty happy with using our iPad so far
We use Bindo for two of our liquor stores since Bindo was one of the few POS systems we looked at that supported multiple locations or stores. Though we ultimately ended up deciding between two other companies, the Bindo rep made us a great offer which we accepted.
I use Bindo to operate point of sale at multiple retail locations
I like that the user interface is clear, modern, and fairly intuitive. The processing also seems quick and seamless.
We've had many issues with our settings seeming to change on their own and of having issues with Bindo communicating effectively with our Salesforce platform.
Easy to use, but...
Once you are set up, the program is very easy to use. For basic cashiering it is intuitive and requires very little training.
Lack of customer support - no humans available when a major system problem arises that can't wait hours for a call back, major software update released without proper testing or proper warning for customers to update during non-business hours, product documentation severely lacking and not updated when system updates change procedures, there are "buttons" to export report data, however they don't work...
Response from Dan
Thank you for the feedback. We are sorry to hear that you are not completely satisfied with your experience with Bindo. We have a full-time support staff that helps stores like yours everyday. We recently brought on more new customers than we had originally anticipated causing issues with our ability to be as available as quickly as we would like to be. We have already made staffing adjustments and continue to optimize our support staff scheduling to allow for increased coverage. We are glad to hear that you have found Bindo easy to use and we hope that we can serve you better in the future.
We've have a good amount of problems with Bindo, mainly glitches
Like it a lot very easy to use.
there are a few bugs here and there, but the customers like it.
Sometimes, the credit card processing takes too long, and the card reader occasionally does not work. I have nothing negative to say about the vendor; they are very responsive no matter what time you call them.
Bindo POS Review
Fast and efficient - great to check what inventory the store has to pull more from the store room.
Easy to use. The function to check inventory is great. Its also very easy to add new products.
Can be slow at times. Closing out no option to make corrections
Bingo could be a really great POS if it worked properly. Sadly though is does not work the way it should. I have constant issues. I like being able to attach photos to products and be able to see what my customers are purchasing but all the other problems outweigh this feature.
It does not work like it should. Very inconsistent constantly shuts down sometimes right in the middle of a sale.
Decent software but still needs work
As a user there are no direct benefits for me but it does make sales easier especially when we are busy and I am trying to get people paid up and out the door as quickly as possible.
I like the look and layout of the menu screens and the settings menu. It's easy to understand and easy to use.
The app crashes more than I would have thought it would. Also there is some difficulty with merging sales data if an item is accidentally entered into the system twice.