Bindo POS Reviews

When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.

The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.

The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.

When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.

Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.

Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.

- UX
- Ease of Use (Tablet Only)

- Not Desktop Friendly
- Support (Seems like they're contracted and don't actually work for Bindo POS)
- Inadequate Reporting
- Bare-Essentials CRM
- Iffy Inventory Management (Buggy and not always reliable)

What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.

What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.

It is very intuitive and ease of use is excellent.

There are some over complications with certain subroutines.

Ease of use . Find and touch. This system is really good.

Some of the time it does not accept and store stock changes

Bindo is easy to work with once its set up. Loads of options.

Sometimes too many options can be overwhelming to a novice user.

Easier to use than an iPhone! (And that’s saying a lot since even I could use it) pricing plans were simple and straight forward with no surprises.

I wasn’t too excited about the activation fee but I understand why in the end. The phone support wasn’t always available 24/7 which can be a deal breaker for some.

This software is extremely simple to use. The Support form bindo has been excellent also! I love how easy the software is to use for things like keeping track of my sales and inventory. This has been a great asset to our company.

None That I can think of! The software is always working up to standards and is great for me an my coworkers. We run the software on iPads for mobility and it never fails us.

Love that you guys actually finished the Woocommerce integration. Love the reporting. Servers always seem to be up, only issues encountered were from my internet provider.

Limited usage with computer, seems like everything needs to be done on the iPad

I like that the user interface is clear, modern, and fairly intuitive. The processing also seems quick and seamless.

We've had many issues with our settings seeming to change on their own and of having issues with Bindo communicating effectively with our Salesforce platform.

Once you are set up, the program is very easy to use. For basic cashiering it is intuitive and requires very little training.

Lack of customer support - no humans available when a major system problem arises that can't wait hours for a call back, major software update released without proper testing or proper warning for customers to update during non-business hours, product documentation severely lacking and not updated when system updates change procedures, there are "buttons" to export report data, however they don't work...

It's pretty easy to use and user friendly. I really like the design and the look of the whole system.

Generally finding it frustrating because I can't find a user history or how much has been used in the camper credit.

I really like that it's very easy to use and understand. And the customer support is great. And the system is fast

The only issue I have with the system is the ipad freezing up when we use a credit card sometimes.

The ease of use. I do like the POS its great !!

Software crashing. Will bge in the middle of a sale and IPAD will crash and I have to reboot or It freezes in the middle of a transaction.

The system is fast . Very fast. It does not seem to to picky and the software is easy to use . Very self explanatory.

Freezing and double scans happen about 2 or 3 times a month

Simple and really easy to access everything

When starting Bindo, it would lag and take a while to start up.

there are a few bugs here and there, but the customers like it.

Sometimes, the credit card processing takes too long, and the card reader occasionally does not work. I have nothing negative to say about the vendor; they are very responsive no matter what time you call them.

Easy to use. The function to check inventory is great. Its also very easy to add new products.

Can be slow at times. Closing out no option to make corrections

Bingo could be a really great POS if it worked properly. Sadly though is does not work the way it should. I have constant issues. I like being able to attach photos to products and be able to see what my customers are purchasing but all the other problems outweigh this feature.

It does not work like it should. Very inconsistent constantly shuts down sometimes right in the middle of a sale.

Easy to use for most sales transactions. Can do many other things that are important to us - gift cards, customer accounts, suspended sales, quotes. Most of the reports that we use can be imported into an Excel spreadsheet where we can do most of the analysis that we need to assess our sales transactions.

Several primary generated reports treat sales on discounted merchandise as if there were no discount applied. Discounts are listed separately and have to be manually calculated or estimated - totally at odds with accepted accounting principles as well as Federal, state, county, and city tax rules. We have to rely on receiving a monthly generated report specially delivered to us at the end of each month. Additionally, the numbers do not always agree from one report to another and we often cannot figure out where the discrepancy comes from. In the 27 months we have been using it, our monthly bookkeeping reports has only balanced twice. With our old system, being out of balance twice in two+ years would have been remarkable. Also, we have continually struggled with label printing issues regularly (though this may be more a hardware than software issue with the Bindo supplied machines.)