ADP Workforce Now Reviews

The ability to keep important documents 9n file for easy downloading.

The registration is a bit complicated when and if you've been employed through multiple companies using this software .

I am always able to get a support person on the phone, it may mean staying on hold for up to 30-45 minutes, but I am able to speak to a live person and have my concern resolved on the call.

The setup for this program was long and tedious. We were transferring from a different HR platform that had a really easy setup. It took us 4 months to get everything up and running. There was a different person assigned to each feature/function of the platform. Communication was not great during the setup process.

I'm able to track attendance, and it makes their time.

it freezes a lot when entering someone registration

It is feature rich compared to some timekeeping and payroll based software. The level of integration is unsurpassed and your ability to choose how involved ADP is with your outsourcing of payroll is helpful based on the size of your company.

Much like a lot of the legacy software that has been around forever cornering the market (think Deltek or Photoshop), ADP is horrible archaic software circa 90s that has never evolved. Often, newer payroll/accounting software is far superior aesthetically and based on how intuitive it is to use. That's because they created their software with modern design and programming methods. Programs like ADP have been around forever and feel like it. They create upgrades, but almost as a consequence of their market-share and size, they can only do moderate changes for fear of creating too many implementation problems with all of their clients.

As you may know, ADP is a leading provider of payroll and human resources services. Recently, they released their report on the most and least ADP-employed states.The report found that the most ADP-employed states are in the South and West, while the least ADP-employed states are in the Northeast and Midwest. This is interesting, as it may suggest that the most and least ADP-employed states will benefit the most and least from the current ADP workforce adjustment.The report also found that employees in the most ADP-employed states earn more than employees in the least ADP-employed states. In addition, employees in most ADP-employed states receive more benefits, such as paid vacation and sick leave, than employees in the least ADP-employed states.The report also found that employees in the most ADP-employed states are more likely to have a company-sponsored retirement plan than employees in the least ADP-employed states. This suggests that companies in most ADP-employed states are more likely to offer benefits to their employees.As you can see, the most and least ADP-employed states will likely benefit the most and least from the current ADP workforce adjustment. Therefore, it is important for companies to evaluate their current ADP workforce adjustment needs and make adjustments as needed

There is a lot of talk about how the most and least ADP workforce now benefit. I think the answer is, it depends.If you are an individual or company that relies on outside contractors, the most ADP workforce now BENEFIT because you can now find qualified workers more easily. The downside is that you may have to pay more for the service.If you are self-employed, a small business owner, or have employees who are not ADP eligible, you may now BENEFIT from the most ADP workforce because you now have more workers to choose from. The downside is that you may have to train these new workers and you may have to pay them more than current employees.It really depends on your business and what you need the most.

ADP Workforce offers self-service tools for employees, allowing them to access their pay stubs, tax forms, and benefits information, update personal details, request time off, and more. This reduces the administrative burden on HR staff and empowers employees with convenient access to their information.

The cost may be a disadvantage for small businesses with limited budgets.

Ease of use. The product is super simple to understand and makes complex processes easy.

The Time and Attendance feature could be improved a little to address complex processes.

This platform is simple and easy to use to keep track of payroll, pto, and logged hours.

Everything is very easy to navigate on ADP and the app is convenient.

I appreciate being able to receive reports for payroll numbers. It helps me with budgeting

I don’t have any complaints with the program. I think that it is amazing and easy to use

I found ADP Workforce Now's user-friendly interface and customizable reporting features to be incredibly helpful in streamlining our HR processes and making data-driven decisions.

Some users have reported experiencing technical difficulties and slow customer support when using ADP Workforce Now, which has caused frustration and delays in managing HR tasks.

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

ADP has automated several process that used to be manual.

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

The set up of the software was fairly simple to perform. We transitioned to this HRIS software from Ceridian in the hopes it would offer more of what we were looking for in transparency with our team, tools for better personnel management to our leadership team, and overall ease of use with our employees. A large decision for us too was that we wanted to move away from paper, and ADP offered a completely paperless option which we really appreciated.

While they claim to pride themselves on customer service, the ADP team have been less than helpful on multiple occasions. That's not to say this is the case for all employees, in fact, some have gone way above expectation and I am grateful for that assistance. Others, have been difficult to work with and have even gotten frustrated with myself when calling in for assistance.

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

We used ADP for years, and the switched a couple years back to try other options. There were all these new and shiny companies trying to woo us and we thought maybe they were better. We were wrong. ADP is hands down the best payroll management company we have used. We just enter in the total hours worked for each employee and their software does the rest. We don't have to worry about taxes and wage garnishment and child support. And we don't have to worry about W2s and direct deposits. Employees can login to their own accounts and see their history and get their records. They make running a business just a little easier, which is appreciated.

There is one thing I didn't like about ADP, and it's small and silly by so annoying. When you go to enter in an employee's hours the Overtime box is not next to the regular hours box. Salary is in between. So you enter 40 hours of regular time, TAB to enter Overtime and it takes you to salary instead of OT. Why?? Someone getting paid hourly and OT isn't getting salary. Why are they next to each other?

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

1. I am the admin of the payroll dept. it is my responsibility and i run it weekly. Once I learn how to do the functions, it works very well.
2. Customer support is second to none! Truly excellent!
3. The program does a lot - with many features. Upgrades are starting to be more frequent - which is a good thing.
4. They have support system which is called "The Bridge". all users are connected to it. you can ask a question and it will be answered by another user or even am ADP employee.
5. Wish list: It is very powerful program. There are very many features. Many of them i know and many of them, i don't even know they are there. I wish there was a document available that goes through the whole WFN and lists and describes ALL the features available - whether they are standard or offered only as on option. Just let me know about it!!!

During the December and beginning of January, the hold time can be very long. i have been on hold for over 45 minutes. i am really hoping that it will be corrected.

The reporting system is is easier to use than other systems I have used in the past. Also, I like how the HR functions, employee service items, the payroll system, and the timesheet system flow well together. The reporting system makes it easy to run reports over several companies, for several years, and for active and terminated employees. I've used other popular payroll processors software which limited the reports to only 1 year at a time. I like how easy it is for employees to access their paystubs, access past w-2s, and make changes to some of their information. Having the view available for pay stubs and w-2s has cut down on phone calls. The payroll system is very easy to use. Recent upgrades have placed fields in a better arrangement for viewing several fields of an employee record at the same time. I find the timesheet system mostly easy to use for our employees.

There are too many, too frequent upgrades. I've experienced reports losing formatting during the upgrade and have to repair them or reach out to ADP to repair them. Also, there have been several periods of downtime hours this year where the system has crashed and almost all of these are following an upgrade. The security portion of the system can be a bit tricky and not very user friendly, although, some improvements have been made in recent upgrades. Also, the phone app for the timesheet system is a bit lacking in functionality, although, this too has seen some recent upgrades.

Workforce Now has changed from being a time and attendance and payroll system to a Human Resources tool I cannot do without.
I am a one person Human Resources Department and I need a HR system that can streamline and support the many functions I deal with on a daily basis. Workforce Now (WFN) does that and so much more. WFN comes with dozens of preloaded reports that allows me to run employee rosters, payroll reports, attendance reports, cost of labor by hours and earnings. It tracks tax information and General Leader Reports for our accounting department. Employees are able to electronically request time off and get manager approvals emailed to their cell phones or home computers. Managers and supervisors can make notes right in the employees electronic file so there is always a record of items they can use when doing annual reviews or disciplinary action meetings.
There is so many options available. Making sure employees get paid properly is critical, but this system and the ADP support team take payroll to a whole new level! ADP has been working diligently to make this system a workhorse in the HR department. The updates keep this system cutting edge, yet user friendly and easy to run. You will not have to worry about having outdated and stale software in a year. There is always something being improved. Just in case something does come up, WFN has a solid support team that you can reach out to for questions and assistance. And they are only a phone call away.

What do I like least? I only have a couple of issues, and the pro's far outweigh the concerns, but it seems like the support team is very busy on some Monday's and Tuesday's. When you try to call in for support the wait times can be a little long. I have learned to plan ahead and call early. If you want a least like about the software specifically then that is more difficult to answer. I guess I'd say the learning curve can feel a little intimidating when you first start to using WFN. Help is only a phone call away or a quick look up in the integrated help screens.

ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use.

The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable.

Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how easy all your info is to access. The best part about ADP is that despite being issued new log in credentials with every employer who uses this program (usually the company email I am assigned once hired) all my previous ADP accounts synched with my new job and literally has followed me from place to place. I was concerned that with each new employer and subsequently the new account information, I would have countless user names and passwords spanning my lifetime from each and every job I held. WRONG! This program is great... their app even is better.. and it will always be with you no matter the employer.

Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP.
- Easy to manage my PTO and see balances
I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP.
Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours.
- Notifications
ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out.
- Everything in one place
All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too.
I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in.
Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

- Outdated look
I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO.
- More details needed
I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things
- Update takes time
When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

Easy of use, availability of training and helpful customer service.

Would like to see standard and sample reports have explanations. You have to open each report to see if it is what you are looking for and this can be time consuming. A brief explanation of what the report covers or a snapshot template of what the report run looks like would be helpful.