ADP Workforce Now Reviews

ADP Workforce Now

4.4 (6,775)
Write a Review!
Cloud based Human capital management (HCM) suite

Overall rating

4.4 /5
(6,775)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.2/5

88%
recommended this app
Sort by

6774 Reviews

Rashid
Rashid
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ADP Work Force Now Review

Reviewed on 10/3/2021

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pros

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Cindy
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Switched to ADP

Reviewed on 26/9/2024

I had a great experience with all the team I worked with at ADP. I could call my sales team with...

I had a great experience with all the team I worked with at ADP. I could call my sales team with questions regarding anything and they would help instead of sending me elsewhere. Everyone was really personable.

Pros

Easy to understand and follow. Good support team, very knowledgeable.

Cons

Conversion was a little rough but I was helped through it. Change is always a pain.

Kym
Overall rating
  • Industry: Packaging & Containers
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

If you like HOLD MUSIC.....this is your product.

Reviewed on 27/9/2024

Here is what is upsetting, I loved their product. LOVED IT. It did 99% of what I needed it to do....

Here is what is upsetting, I loved their product. LOVED IT. It did 99% of what I needed it to do. I was a proponent of this system to our organization for years, so what makes it heartbreaking for me, is that they couldn't deliver on customer service. They have to be the worst in the industry as it relates to customer service. Hours of waiting on hold for someone to take my call was the number one reason for leaving and it broke my heart.

Pros

Ease of use. Very intuitive system and it was simple and put together well.

Cons

Waiting on the phone for customer service help. Hours on end I'd spent waiting for someone to pick up the phone or return a call.

Alternatives Considered

Paychex Flex

Reasons for Switching to ADP Workforce Now

We didn't have to switch current providers.
Misty
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ADP Workforce NOW Survey

Reviewed on 1/7/2024

Pros

I like the ability to tailor the program to the needs of the organization. We are able to turn on and off functions as they are being rolled out so that we are not overwhelmed during implementation.

Cons

Some of the functions can be confusing to those that are not computer savvy. Some assistance will be required to help them navigate the app.

Julia
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Useful for payroll

Reviewed on 22/9/2024

Pros

All info in the same place. View payrill and extras.

Cons

Better website and veing able to talk to ADO without going through management.

Cody
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

The software works well, but the company and support are often a problem

Reviewed on 28/9/2024

Pros

The actual ADP software works well. The interface is easy to use and it works as it should.

Cons

This isn't so much of a con of the app, but the support for ADP is not helpful and often cannot help resolve tax issues for our clients.

Alternatives Considered

Gusto

Reasons for Choosing ADP Workforce Now

Quickbooks support was tough to work with; they often couldn't help resolve tax issues for our clients.

Switched From

QuickBooks Payroll

Reasons for Switching to ADP Workforce Now

ADP had a better price for our initial migration of clients.
Lorana
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for businesses

Reviewed on 12/9/2024

Pros

ADP workforce showed all details. Time accrued, PTO, holiday pay. It was very detailed

Cons

N/A I have nothing negative to say about ADP

Adrian
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

When You Use ADP You Don't Need To Worry About Your $$$$

Reviewed on 15/10/2024

ADP is one of the best workplace apps in terms of pay. Any and all employees have access not just...

ADP is one of the best workplace apps in terms of pay. Any and all employees have access not just to their most recent paystubs but the ability to compare them to other periods and time of the year. They also have a PDF of the actual work paystub, Incase you take a more diligent approach when it comes to keeping your reciepts

Pros

It makes it easy to check out your pay stub a few days in advance. Helping in case there was any discrepancy in pay, hours or vacation time.

Cons

Occasionally there can be issues signing in or random maintenance hours occuring on pay days

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

ADP an efficient multipurpose application

Reviewed on 7/10/2024

Pros

Application is user friendly with ios and android

Cons

App on ios needs more options to for resource tools.

Karishma
Karishma
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

ADP user experience

Reviewed on 30/8/2024

I have been using ADP to manage my payroll related tasks for 2 years now and I like the way their...

I have been using ADP to manage my payroll related tasks for 2 years now and I like the way their user interface is designed.
1. It is clean and precise
2. Website is not cluttered
3. Simple to use
4. Features are well categorised

Pros

The hide and reveal functionality for myPay - it is most useful when you show something to a new joiner and you need not worry about your salary getting revealed.

Cons

Well, in my 2 years of experience there is nothing as such that I don't like about ADP but I guess the page load metrics works little slow perhaps as whenever I open the ADP for initial 2-3 seconds the cards get shuffled and reshuffled until they become stable.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Minimize Admiuistration

Reviewed on 8/11/2021

I have been using ADP Workforce Now software program for decades. ADP Workforce Now has significantl...

I have been using ADP Workforce Now software program for decades. ADP Workforce Now has significantly reduced my administrative payroll process. ADP Workforce Now does the work for me! It is comforting to know ADP Workforce Now is 100% reliable. I am always confident the payroll process will run effortlessly and efficiently. I highly recommend it!

Pros

ADP Workforce Now is an excellent software program if you are interested in streamlining your payroll process and making your business run effortlessly, efficiently and eliminate your stress!
ADP Workforce Now has been an industry leader for decades. The ADP Workforce Now software is user friendly; the program is self explanatory; and I process employee personal and W4 information in just a few easy steps.

I also applaud the implementation team for making the initial transition/conversion process painless. The team was knowledgeable and familial with transferring my previous software program data into ADP Workforce Now with ease. The team knew exactly how transfer my historical data perfectly!

Additionally, as a small business owner, I find the legal recommendations invaluable! The legal team is very responsive, knowledgeable, and assists in protecting my business from potential legal consequences.

Cons

I honestly cannot think of any cons working with ADP Workforce Now software program...It's right on point and meets all my expectations. My experience with ADP Workforce Now has been flawless.

Alternatives Considered

QuickBooks Payroll

Reasons for Choosing ADP Workforce Now

ADP Workforce Now was highly recommended from a colleague. My previous company made a few too many errors. The paychecks had to be reprinted which delayed receiving the paychecks on many paydays.

Reasons for Switching to ADP Workforce Now

ADP Workforce Now had/has an excellent reputation in the payroll industry. The sales person was highly knowledgeable and trained in using the product. And, more importantly, my colleagues were satisfied using ADP Workforce Now software program and highly recommended it.
Sheri
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Tragic Software & Ineffective Customer Support

Reviewed on 25/10/2023

The overall experience with ADP has been an absolute train wreck, from implementation to current...

The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Pros

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Cons

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able to resolve this in the 10 weeks since it began which means I am now having to manually enter timesheet information and substitute cost centres and then update our journal entry with the actual costs centres.Another update was completed and now not only can I not see new cost centres in the time sheets, I can no longer export them to excel or print a pdf or even copy them as text off the website.Since the upgrade an number of our employees have not received payment even though they were on the payroll register and our account was debited for the amount. We have also had occurrences of employees only receiving half of their pay even though their pay statement shows otherwise and our account was debited for a different amount. I was instructed to comb through to double check all information even though all information had been entered correctly on our end.Most recently, our payroll date was moved from the Friday the 13th of October to Monday the 16th of October without consent or consultation with our company which resulted in a number of our staff receiving NSF charges.

Carmel
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Easy to User Management System for Benefits & Payroll!

Reviewed on 8/10/2021

Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my...

Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my business and also to keep my business records up to date! Extremely please with the software!

Pros

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

Cons

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

Alternatives Considered

UKG Pro

Reasons for Choosing ADP Workforce Now

The software with Quickbooks was very complicated and hard to follow.

Reasons for Switching to ADP Workforce Now

The support team was amazing! The features in the product match my business needs better!
Abby
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

One of the least user friendly systems I've ever used

Reviewed on 28/11/2018

I have nothing positive to say about ADP. I believe our company had good intentions of utilizing...

I have nothing positive to say about ADP. I believe our company had good intentions of utilizing this software, but it has been nothing but a headache for us.

Pros

Once you're able to find the information, ADP is comprehensive and has employee's information readily accessible in several areas. I think the only positive thing I have to say about this system is that you're able to reset your login password yourself, as opposed to an administrator having to do it.

Cons

There are so many things that I do not like about this software - some of the main areas of concern/difficulty:

1. There are entirely too many "widgets" to navigate through to get to the information. Information can be accessed in so many different ways, it's confusing to find what is most efficient. Personally, I think two options is a reasonable approach. It seems like we're always finding new ways to get to the same information, as opposed to it being streamlined. I don't like all the options - we have been using ADP for almost a year now and I STILL do not know how to find certain information.

2. I am an administrator and have access to an entire team (300+ employees) information. Our employer thought that ADP would work to streamline things and make accessing their information easier. Unfortuantely, I have to go through many windows and "filters" to find the information I'm looking for.

3. There are ghosts in the system that we have not been able to determine why they keep happening. For example, we have several employees we keep entering schedules for, and despite saving them, entering them through different administrators, those employees schedules WILL NOT save.

4. This system's effectiveness is largely reliant upon a company's own data entry procedures. Someone, somewhere, is entering my team's information incorrectly. As a result, I will randomly come across employees who have been misentered into the system and our IT department has to resolve.

Response from ADP

Hi Abby, I'm sorry to hear about your experience using the technology. I would be happy to connect with you an ADP payroll representative who can meet with you to improve the experience. Please contact me at [email protected]

Shikha
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ADP Workforce Now-Most used and advanced Human Capital Management Solutions

Reviewed on 30/4/2019

Our company’s overall experience has been extremely good except for the customer service part,...

Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.

Pros

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc.
This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service.
It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately.
The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application.
The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.

Cons

The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

Cyndi
Overall rating
  • Industry: Information Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

WFN Review

Reviewed on 27/8/2019

I have been expanding the functions within WFN - we added time and attendance this year and plan on...

I have been expanding the functions within WFN - we added time and attendance this year and plan on using other feature to help us grow and scale our payroll. I find as the complexities of our payroll increases, WFN can handle and grow with us.

Pros

The flexibility it provides. Depending upon the company's complexities - you can use as little or as much as you need from the system. It integrates with other systems too (Workday, etc) to help automate processes.

Cons

It is a difficult to have multiple payroll runs at the same time. When you are in a public company with stock and regular payroll runs on the same day - the system can do it - but it is not easy to flow between the two payroll runs.

Alternatives Considered

UKG Pro

Reasons for Choosing ADP Workforce Now

I was not part of that decision.

Switched From

Paylocity

Reasons for Switching to ADP Workforce Now

Management decision.
Deborah
Overall rating
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ADP Workforce Now -- Payroll, but so much more!!!

Reviewed on 8/12/2016

I have used ADP payroll in different companies throughout my Human Resources career. It has gone...

I have used ADP payroll in different companies throughout my Human Resources career. It has gone from a great payroll program to an amazing, easy to use payroll and people management tool that blows the competition away. I cannot imagine running our companies Human Resources Department without it. Over the last year, ADP Workforce Now has updated and improved its entire program. There is online training at your fingertips. Employees can easily manage their individual information by using the many self-service features. The mobile app is easily downloaded from an android or apple phone and allows employees to have access to their payroll information anytime and from almost anywhere. The payroll process is easy to manage and reports are easy to access or create. This allows managers and employees to have accurate information at their fingertips which in turn helps them make decisions based on real-time information. I cannot say enough good things about ADP Workforces Now! Go with the best -- you will be glad you did.

Pros

The many features if offers. It is easy to use. The support is at your fingertips and if you cannot find the answer, you can pick up the phone and real people are there to help. This is just the beginning of the wonderful software packages amazing features.

Cons

There are so many features built into the software and it is sometimes difficult to know everything that is available. Also, when you add some new features it seems like there is a lot of add on costs. I think it would be best to be able to pick from a variety of package features up front. Maybe spending more time learning the needs of the company upfront and setting up the software to meet those needs upfront would help keep costs lower.

Response from ADP

Deborah - Thank you for taking the time to provide such a detailed and insightful review of our WFN product. You have completely captured what we have tried to do, provide an easy to use software program, supported by an excellent Customer Service team, that allows you to get your administrative task done more quickly and spend time on value-add activities in business. I love that you call out our reporting enables you to make real-time decisions for your business. Please let me know if I can ever assist you with anything at all at ADP. [email protected]

Ryan
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Observations

Reviewed on 27/2/2020

As a whole it only makes all steps more time consuming and complicated when doing payroll than it...

As a whole it only makes all steps more time consuming and complicated when doing payroll than it was with previous payroll services

Pros

I'm not the administrator although I check all time cards prior to processing payroll. I like the ease of being able to edit time cards, add lines, remove lines and adjust shift times.

Cons

What holds me back from giving a higher rating is how frustrating it is to check my employee's time cards. Many front of house employees work multiple positions with different pay rates. When viewing the group time card I'm unable to see what department they are clocked in as. This forces me to bring up the first name on the list, and scroll through each time card individually to make sure they are clocked in to the correct department. This is so incredibly time consuming and frustrating. It takes me hours to simply check time cards if I were to do it all in one at the end of the pay period. This process used to take me no more than 20 minutes when we used Paylocity where departments could be seen under the group time card for each day. The alerts that I get for exceptions are useless for front of house. Any time an employee clocks in under a different department than their home department, I'm alerted. The alerts also don't specify what it is for, only that there are exceptions. What used to take such a short time to complete now takes me well over ten times longer. I also want to be able to immediately pull a report and not have to wait to view it. It isn't uncommon for the site to be slow to load even when connected to high speed internet through a local area connection.

Deborah
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our company has been using ADP Workforce Now since 2014. This is an amazing program!

Reviewed on 16/6/2017

Secure, dependable and user friendly payroll processing. A time and attendance system. Reporting...

Secure, dependable and user friendly payroll processing. A time and attendance system. Reporting functions that allow us to track and report critical information that helps us run a better company. Offsite support and a system that is always rolling out updates and training. This is a great system for the medium to large business. You cannot go wrong with this program.

Pros

Workforce Now has changed from being a time and attendance and payroll system to a Human Resources tool I cannot do without.
I am a one person Human Resources Department and I need a HR system that can streamline and support the many functions I deal with on a daily basis. Workforce Now (WFN) does that and so much more. WFN comes with dozens of preloaded reports that allows me to run employee rosters, payroll reports, attendance reports, cost of labor by hours and earnings. It tracks tax information and General Leader Reports for our accounting department. Employees are able to electronically request time off and get manager approvals emailed to their cell phones or home computers. Managers and supervisors can make notes right in the employees electronic file so there is always a record of items they can use when doing annual reviews or disciplinary action meetings.
There is so many options available. Making sure employees get paid properly is critical, but this system and the ADP support team take payroll to a whole new level! ADP has been working diligently to make this system a workhorse in the HR department. The updates keep this system cutting edge, yet user friendly and easy to run. You will not have to worry about having outdated and stale software in a year. There is always something being improved. Just in case something does come up, WFN has a solid support team that you can reach out to for questions and assistance. And they are only a phone call away.

Cons

What do I like least? I only have a couple of issues, and the pro's far outweigh the concerns, but it seems like the support team is very busy on some Monday's and Tuesday's. When you try to call in for support the wait times can be a little long. I have learned to plan ahead and call early. If you want a least like about the software specifically then that is more difficult to answer. I guess I'd say the learning curve can feel a little intimidating when you first start to using WFN. Help is only a phone call away or a quick look up in the integrated help screens.

Response from ADP

Deborah - Thank you for taking the time to provide such a detailed and insightful review. We appreciate your time and your business. If I can be of any assistance to you, please feel free to reach out. [email protected]

Monica
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

For the most part, this is a good product and fairly intuitive.

Reviewed on 25/7/2017

I was using a massive system, that was very cumbersome and not flexible at all. ADP streamlined...

I was using a massive system, that was very cumbersome and not flexible at all. ADP streamlined our processes for the most part and has made our jobs in HR and Payroll a little easier.

Pros

There is a home page that can be customized. This provides the employer a good opportunity to communicate with all employees, considering everyone must go into ADP to enter their time at least twice each month. The portal can be setup in English and Spanish. The system overall is fairly easy to work in and find information. There are a good number of standard reports. ADP offers a lot of training opportunities, support, message boards, etc. at no cost, which is a definite benefit.

Cons

The home page is a wonderful communication tool; however, customizing it in Portal is very difficult and takes more time than it should to get it to look professional. The setup is fairly restrictive, the 'Undo' button no longer exists after this last upgrade, you can't control the line spacing, for some reason the system removes some spacing between words that were copied and pasted into the Portal, and for the most part, the system seems to do what it wants. The leave-time system has become very cumbersome. Example: An employee is out sick one day in a pay period. The employee enters their work hours, along with their sick time, into the timesheet, then saves and approves their timesheet. The supervisor then goes in and must first approve the sick time, which automatically removes the employee's approval. The employee then must approve their timesheet again before the supervisor can approve the entire timesheet. Another aggravation is the ridiculous number of messages and the requirement to archive the messages. The system even requires confirmation that you want to archive and then it provides a running total of the number that has been archived, or the number of new hires entered, etc. Knowing the number of actions taken or messages archived is unnecessary.

Response from ADP

Monica -

Thank you for taking the time to review our WFN product. I am sorry you find our customization features and leave-time system underwhelming. I would love to connect with you more about this. Please reach out: [email protected]

Claudia
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ADP has been the best aspect of my job at times and the most frustrating at other times.

Reviewed on 5/12/2017

It does a great job of staying current with all the compliances changes to payroll and HR. I rely...

It does a great job of staying current with all the compliances changes to payroll and HR. I rely on them to get the payroll reporting correct.

Pros

The webinars and continuous learning opportunities for the user are great. Laws and compliances are changing so quickly that it is hard for someone in the trenches to keep up. They make staying current easy with their Eye on Washington and special webcasts. I like the look and ease of the program. It is easy to navigate and find what you're looking for. The new Pay Cycle is great, but it would be nice to enjoy it a while before they "upgrade" it again. I need time to learn and discover all the ways it can assist me. Customer support has been one area of frustration, but help with the ACA and Time and Attendance has been stellar.

Cons

Getting answers quickly has been a huge frustration, and not just with customer service although that has been an issue with payroll. It seems to take an unnecessary amount of time to get something new implemented. We took steps to add an HR component for tracking professional development hours for our teachers. Once we signed up, we waited weeks to hear back about implementation. Finally after emailing our rep, I was contacted about training for the addition and found out it was not what we wanted. What we wanted was free and available with the push of a button. ADP has great resources for self-learning and I take advantage of them frequently. But sometimes I have an issue with payroll and need an answer quickly. Now with the designated rep, that doesn't happen. She is rarely available, which I understand, she has many clients and speaking with someone else is perfectly acceptable, but usually I end up having to leave a message. I find myself not wanting to call and having issues unresolved. Sometimes she is not able to resolve the issue completely because it involves a different department.

Response from ADP

Hi Claudia -

Thank you for your review of Workforce Now. We have made significant changes to our Service model that I would love to connect with you more about. Please reach out to me directly: [email protected]

Brittney
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

The implementation process was very all over the place and the lack of communication is a huge...

Reviewed on 18/12/2017

With the daily issues that arise with the software I can't speak to it being that big of a benefit...

With the daily issues that arise with the software I can't speak to it being that big of a benefit as of yet. A lot of the issues that I bring to the teams attention I often get the response that "everything is setup correctly, I am not sure what the issue is" it is very frustrating to have spent hours upon hours setting up each individual module to your organizations needs for the features to all of a sudden stop working and none of the representatives are able to give you answers nor follow-up with you regarding a resolution to any of your issues. So at this time I would say the only real benefit I have found thus far is electronic PTO tracking.

Pros

What I most like about the software is that I am able to house all employee data in one place and the analytics dashboard is extremely helpful when looking at measurable data to base company performance on.

Cons

What I like least about the software is that all modules are ran on separate platforms. Specifically the ATS and Workforce Now. This makes it very confusing for candidates when having to create two separate credentials when logging in. The software is very glitchy and I find that random features will stop working for a period of time and then randomly come back. The on boarding process when creating activities is not all encompassing causing you to still use paper forms, specifically when it comes to the I-9 and State Tax Form. The ATS module needs some updates in order to be competitive with other ATS softwares. The inability to customize a lot of the fields to your organizations needs can be very frustrating and with the constant software updates the changes are hard to keep up with and you aren't given a choice whether to if you want the new software update features. Specifically speaking, in order to most efficiently hire a candidate after the interview process it would be nice to do this electronically but you need personal information that the system doesn't require. Our ATS was setup requiring that a physical address was entered upon applying then all of a sudden I noticed that candidates weren't supplying this information and to my surprise this feature was taken away causing our organization to now have to find a work around receiving an employees physical address, SS number and date of birth before entering them into the system to be able to send them on-boarding.

Derek
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

We have not had a very good experience with ADP. Would not recommend to those seeking a...

Reviewed on 16/1/2018

ADP has been constantly pushing back on us saying that when the system was initially set up, it was...

ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Cons

1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be.
2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate.
3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because this function does not exist.
4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome.
5. The referral option is not customizable at all. We were excited about this functionality, but can'#39;t even use it because it cannot do what we need it to do.
6. Our ATS has not received any patched updates at all (ADP has known about this and is 'quot;fixing'quot; for the past 6 months). Our applicants can'#39;t even click the '#39;next'#39; button without a banner being in the way of it. We know that we have lost many applicants due to this.
7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund.
8. Registering to apply for a position is so difficult. You have to click on '#39;apply'#39; for the same job 3 times navigating to multiple different screens before you actually start applying.
9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees.
10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn'#39;t really offer any fixes to the standing requests that we already had, but offered us a 'quot;white glove'quot; service that we would have to pay for just to get better customer service. 10'#39;s of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.

Response from ADP

Derek – I am sorry to see that you have had a less than stellar experience with our WFN product/service. As a member of ADP's Client Loyalty team, I am committed to getting you the help and resources you need to improve your experience. Please reach out to me directly so I can assist. [email protected]

Collin
Collin
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Leading Payroll Vendor for a Reason

Reviewed on 13/12/2018

This is a strong tool once the learning curve is overcome. I have used small, medium, and large...

This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features.

There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.

Pros

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies.

Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze.

Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

Cons

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday.

Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications.

Pricing may not be as competitive as other vendors and module implementations can add up.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Intuitive for users of all types

Reviewed on 4/12/2018

As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments,...

As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software.

Pros

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

Cons

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.