ADP Vantage HCM Reviews

What I like most about this software is that it has all that an employee would need in order to determine what their benefits situation is, what their paystubs look like, what their PTO situation is, what their direct deposit information is, etc. What I also very much like about this software is that the information maintained within it is updated in real time, such that users would be able to obtain the answers to whatever HR questions they have without the hassle of having to wait for indeterminate amounts of time. Lastly, the app associated with this software is very convenient, stable, and it simple to use whenever one needs access to the platform and they happen to be on the go.

While I am a big fan of all that this software has to offer its users, there are a couple of minor issues that I find can be worked on by ADP to make the user experience even more friendly. Specifically, I find that having access to an ADP representative via chat would be very convenient, should any questions need to be asked of them, and I would also find it much more convenient if the wait time to reach a representative would be lessened, as it can get a little long at times, (making one have to sacrifice time which could have been spent at work). Lastly, figuring out who the proper person is to speak to, (in terms of customer service), can occasionally get a little confusing, so organizing the phone prompts a bit more such that they would be more understandable would be appreciated. Other than those aspects, I really am a big fan of this software, as it does live up to its expectations the overwhelming majority of the time, which is what I am most impressed by.

ADP Totalsource is fine to use (which I used with a previous employer) but ADP Workforce (which we currently use now) needs a lot of improvements.

Customer service - you don't get a designated representative and only get a case number to follow up on issues which isn't helpful if you need to call back. You will explain the same problem to a differenct representative.
ADP Portal - the different systems aren't as user friendly as they should be, different systems do not communicate to eachother correctly if at all and new hire entry takes too long.
Reporting - the custom reporting option is too diffucult to use and when errors are returned you would need to know computer coding to decipher it. Payroll reporting needs a facelift as well.
Payroll - preview takes upwards of 15+ minutes to be returned and can take longer if there is an issue. You are not notified of issues unless you reach out for your preview to be forced through.
Time and Attendance - the layout has not been changed in the 5-6 years that I've used it. Change the format and add new things that the customer has requested. Build out the system more.

We use mainly the ADP Payroll feature and employee time management. I find the system very dependable, and easy to use

It can be very difficult to store any data on the site in a portal type setup. It would be worth considering having the data storage capability via Cloud technology. It would be practical to increase the amount of features on the mobile app, to be consistent with those on the desktop application.

ADP is one of many human resource software solutions that I have used. It provides access to all HR functions in one place, allowing employees to manager PTO, required documents, pay statements etc. The one stop solution is very beneficial.

The solution is not very intuitive and takes awhile to figure out how to navigate. While this is not the end of the world, it can be frustrating for new users.

ADP is probably the largest payroll vendor in the nations, which is good and bad. It's great because they are experienced with typical payroll processing, human resources and benefits. It's not so good if you are a smaller company or a company with out of the ordinary payroll functions such as agricultural operations and taxes, California "special" tax issues, and the like.

Although they say their customer service is first rate, we have found it not to be so when it comes to the typical needs such as payroll issues. They have a great team of specialists in Time and Attendance, Reporting, but generally we are on hold at a minimum for 15 minutes, more typically half hour and longer. We have complained and it seems that they are hiring more staff and our calls are responded to more promptly. They also have a great support center and something called the Bridge where users can chat with other users about similar issues.

Vantage is basically a hub for all your ADP service that you have like benefits, reporting, and recruiting.

The only thing that I don't like about the product is that it has a very steep learning curve. This is coming from someone who has a lot of experience with this software.

I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either.

We also feel that for the functionality of the software, it is expensive.

Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.

This is used by almost every employeer I've had so it's nice to have a familiar program from job to job.

I think the clocking in and out could be improved. It's not the most clear and intuitive piece of software I've ever used.

The payroll process seems to be the only thing we do not have many issues with.

The customer service is the worst thing about ADP. You do not get a dedicated account manager, you must call their 800 number and sit on hold and get transferred to several different representatives. The calls can last hours.

The software is not intuitive at all. We moved to a new Applicant Tracking Software because ADP was useless. Basically only a receptacle for resumes and not much else.

As an administrator I am not able to run reports and I am not sure why. I can run saved reports but cannot create new ones. When you do run a report the data integrity is not good. Terminated employee information will show up on the report when you request only active employees.

These are just a few things, there are many more.

I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

ADP is super easy to use. I just log in every 2 weeks to do payroll, and bamm with a couple clicks it is done. I also have confidence that all of my tax and other things I don't want to think about are covered and taken care of. I can also easily edit it with a breeze. Also so many new features coming out that I can't wait to try, Also a great customer service where you get a representative and they are there to help with anything your need

I really don't know what else I would ask for in a payroll system. I would like to not have to download the reports to see them every time I want to see them, and maybe when I do download then they could be labeled with dates rather than right now they all have exactly the same name.

Easy to use once you get use to it and have some training. Very simple once you log in, review what is needed.

Need training to be able to get around site. There are a lot of tabs that need to be learned, but once you have them, its easy.

The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

I like the ease of being able to clock-in and clock-out for work. I like the ability to go in and see my accrued vacation and sick time.

sometimes I have issues with the program freezing up or not recording my time stamp correctly when I clock-in or clock-out.

I do like the fact that ADP offers many different modules so that you can consolidate all of your needs in one program.

the product itself is great but their are instances where we have to get creative and look at work arounds for certain situations. for example, we have an issue where ADP does not the capability of reading our merit increases and teeing them back into payroll(at the moment due to our version). This does become a haste because we do pay outside vendors to help resolve the situation and act as a middleman.

1. Dashboard style, access to data for requisitions and candidates in one place.
2. Better communication features than legacy platform.
3. More user control for configuration than some other platforms.
4. Very cost effective.

1. Multiple copies of the same stored documents with different names - confusing for users.
2. Very difficult to sort order fields reporting in created queries.
3. System has quirks for documentation such as offer letters can't date stamp when e-signature is given, but other side by side same format documents allow for this.
5. System allows for a lot of client configuration but getting to the source field for changes is very difficult for non heavy site admins.

First 3 months were free and can cancel at anytime, I would recommend them to other business owners.

not much to complain about here they do what they are suppose to and we are happy with our relationship we have built

I know our payroll department has found it to be one of the most useful software programs that they have used over the years. From the HR side, ADP Workforce now is a little more focused on the payroll tracking than it is from an HRIS perspective. It would be nice to have the option of pushing information into ADP as well, but from my understanding. At this time ADP is only working with pushing information out of ADP into another system.

Specifically some of the fields are not as adaptable to help with our reporting needs. Additionally, the reporting set up is a little time consuming. Most of the time I end up just selecting the fields I need, and then do a large data dump, because it is too difficult to manipulate the data within the ADP system.

ADP does what the company name explains. It does a great job of processing payrolls and ensuring that the data is processed as entered.

ADP is trying to branch into too many sectors of HR and has been very unsuccessful. The customer service is horrible and the outsourced call center representatives cannot answer basic questions. They do not have the ability to modify their programs and technology to fit the company's needs.

The interface was extremely easy to navigate and was intuitive. You didn't have to have a degree to use it because it just required some common sense.

Kind of expensive but worth it. I feel like it could have been a little more helpful with password recovery rather than just locking people out.

ADP does everything you want it to. From payroll to PTO, to Org charts.

My company does not utilize all the different aspects of the program. This feels like a loss.

The solution is cloud based which helps increase the productivity of employees and managers as time sheets can be filled and approved from anywhere while on the go as well. It also offers its APIs so that companies can integrate ADP vantage HCM modules with their existing enterprise solutions.

ADP Vantage HCM is not very flexible to be customized.Customizing the reports is not very intuitive and requires considerable experience with the solution. It provides mobile support but the mobile application currently support iOS only.With a large number of employees on Android devices, the mobile application use gets really limited in our enterprise.

The tools are expansive and they cover a large range. It is a product that works fine, but there are parts that should be so simple to improve, but are not available. It's a love hate relationship. Payroll is great

Many are not user friendly and support is 50/50. Some are great and some waste your time like no other.