3 reviews

Meltwater

Monitor, analyse & engage online conversations in real-time.

4 /5 (3 reviews) Write a Review!
Overall rating
4
/
5
Value for Money
2
Features
4
Ease of Use
2
Customer Support
5
67% recommended this app
3 reviews
Koketso K.
Industry: Computer Software
Company size: 51-200 Employees

Rating only

Reviewed on 3/7/2017
Review Source: GetApp
Verified Reviewer
Industry: Marketing & Advertising
Company size: 201-500 Employees

Meltwater = Too Expensive For Small Business, Good For Larger Operations

Used Daily for 1+ year
Reviewed on 13/11/2019
Review Source: GetApp

Overall, the algorithm changes on Instagram took away our use for discovering leads efficiently with the listening tool. The cost was no longer sustainable once it was not bringing in any additional revenue. It is a powerful tool, with great customer service, but I believe it is a little too pricey for smaller businesses.

Pros

I liked how robust the listening side of the software was. You could really dive into the results and pick up conversations that were happening around your brand that you otherwise would not have been able to see.

Cons

What I liked least about this software was that their social inbox was just Sprout Social. I was living within the engagement side of the software and saw little additional value. For those focusing solely on social listening, I recommend looking only at the component.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jason S.
Industry: Higher Education
Company size: 1,001-5,000 Employees

Rating only

Reviewed on 24/4/2018
Review Source: GetApp