--- description: Learn how Deskpro can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Deskpro Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Deskpro](/software/100699/deskpro) # Deskpro Canonical: https://www.getapp.ie/software/100699/deskpro Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/100699/deskpro?page=2) > Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting. > > Verdict: Rated **4.6/5** by 38 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Deskpro Ticket \& email management: Deskpro offers a complete set of ticket management features. These include: email to ticket conversion, custom fields, agent ticket notes, ticket action triggers, ticket escalations, ticket log and search, ticket macros and mass actions, drag-and-drop attachment, ticket tasks, labels, ticket filters, ticket merge, ticket flags, quick grouping, customizable and table views, and more. Self-Service: Create a customer knowledgebase complete with categories, comments, search, revision history, search engine optimization, content validation, glossary, related content and more. Feedback Tool: This offers your customers a platform to make suggestions, report bug issues, and rank their favorite features, products and services. Integrations: Deskpro authenticates against LDAP / Active Directory, any mySQL database, any msSQL database and a range of 3rd party apps. Advanced Reporting: Deskpro generates reports on your business performance overview, trends, agent activity, agent hours, customer feedback. You can also create your own reports Collaboration: Agents can work together using chat, ticket notes, by assigning tasks and shared triggers, quick responses and macros. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 38 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Deskpro - **Location**: London, UK - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 206 more ## Features - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Approval Process Control - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Canned Responses - Catalog Management - Change Management - Chat/Messaging - Chatbot ## Integrations (26 total) - Adobe Commerce - Asana - Basecamp - ClickUp - Docusign - Facebook Business Suite - GitHub - GitLab - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jira - Microsoft Teams - Okta ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.getapp.ie/software/10036/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Helpdesk for Recruitment Consultants" — 5.0/5 > **Demelza** | *20 September 2016* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: The live chat and knowledge base have been incredible at driving more enquiries. Initially we thought that the knowledge base would deter people from getting in touch, but alongside the live chat the enquiries are more targetted and know what questions they want to ask, which always helps. > > **Cons**: Think it is more suited to larger teams. Would be nice if the interface was a bit prettier. > > We were previously using really old software to help with support and a makeshift CRM. Decided to change to something better and went with deskpro. We use it everyday and it hasn't crashed on us (unlike the last software we used) so that is a real improvement. We have been using the Deskpro.com helpdesk for just over 2 months, it is a great piece of software, although I think it would be better for larger teams. ----- ### "Comprehensive customer service platform" — 5.0/5 > **Marni** | *13 November 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: DeskPRO makes it possible for us to offer a great remote uspport experience to our customer base. > > **Cons**: DeskPRO can offer a more flexible and cheaper pricing plan for its services. ----- ### "DeskPRO-Great Ticketing System" — 4.0/5 > **Kosara** | *4 May 2021* | Executive Office | Recommendation rating: 6.0/10 > > **Pros**: Work area professional is an extraordinary item to use for organizations and working in a high speed environment. The UI is not difficult to utilize and buyer friendly. Organization by teams ability to costumize,advanced incorporations with frameworks. > > **Cons**: It takes a short time to get familiar with every one of the elements of the software,but following a couple of days my staff got cutting-edge and now it's not difficult to utilize. > > I can open huge loads of tickets rapidly and easily. Ability to blend tickets is stunning.Work area master is an incredible assistance work area programming that assists us with all that we need. ----- ### "Great software" — 5.0/5 > **Jasper** | *16 July 2019* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: Easy, Price, Functions, support and Deplyement on premise option. > > **Cons**: complexity and learning curve is not that great. ----- ### "Great Customer Support Software" — 5.0/5 > **Bipindas** | *7 November 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to Use and the notification is really helpful > > **Cons**: Nothing so far in this software. Mobile application is not that much friendly > > Its one of the Best customer support software I have ever seen. I am working in a public cloud company which is largest in Middleeast. Even our customers like this software very much. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/100699/deskpro?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/100699/deskpro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data