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1285 Reviews

- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
It's always great to receive an added bonus
Reviewed on 11/8/2019
Pros
The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.
Cons
Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer loyalty with STARS
Reviewed on 27/8/2019
Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal...
Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.
Pros
This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.
Cons
Its SOMETIMES hard to reach customer support quickly.
Alternatives Considered
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Its little bit easy to use.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good but not great
Reviewed on 27/10/2016
Been with Five Stars for a few years now. Just recently found out that if the customers don't...
Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.
My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.
In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.
Pros
I used to like the data and it was easy to use.
Cons
The equipment and console.
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
FiveStars Review
Reviewed on 16/2/2023
Overall, I think that FiveStars is a solid digital marketing solution for small businesses looking...
Overall, I think that FiveStars is a solid digital marketing solution for small businesses looking to improve their customer experience and loyalty program. However, it's important to consider the high cost and the fact that FiveStars' loyalty program is better suited for retail businesses with frequent customers.
Pros
I found FiveStars to be very user-friendly for both customers and employees. Customers could easily sign up for the loyalty program through the mobile app or physical loyalty card, and employees could easily scan barcodes to record purchases and loyalty points. FiveStars' digital marketing tools were also very helpful for sending personalized offers and promotions to customers, which helped to improve the overall customer experience.
Cons
There is also a negative aspect to consider. I found that the cost of FiveStars was quite high for a small business like mine, especially when you take into account monthly fees, transaction fees, and additional costs for offers and promotions. Additionally, I think that FiveStars' loyalty program is better suited for retail businesses with frequent customers, rather than businesses with less frequent customers.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Concept, Expensive for Small Business
Reviewed on 1/5/2023
Overall, FiveStars has helped us reach a larger customer base and maintain customer loyalty.
Overall, FiveStars has helped us reach a larger customer base and maintain customer loyalty.
Pros
Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.
Cons
Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great option for loyalty programs!
Reviewed on 12/9/2019
Overall, Fivestars has given us the chance to reward our customers and a great price and and an...
Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!
Pros
Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!
Cons
Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fivestars is a wonderful restaurant rewards program that gets your customers back
Reviewed on 11/10/2019
Overall, I would recommend this customer loyalty program. A large portion of my customers use it...
Overall, I would recommend this customer loyalty program. A large portion of my customers use it and I see them coming back for more.
Pros
The best part of this application is my customers get rewards for eating at my restaurant. The more they come, the more points they get. In return the more business I get, a lot of people use this.
Cons
The set up process is a little confusing. I had called customer service for help and was on hold for half an hour.

- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use rewards software
Reviewed on 7/1/2020
Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.
Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.
Pros
I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.
Cons
A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.

- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Five Stars is Boosting My Restaurant Business
Reviewed on 7/3/2018
Great product to grow your restaurant business with powerful rewards that customers love!
Great product to grow your restaurant business with powerful rewards that customers love!
Pros
The software is easy to use and enable my team at Clean Eatz to collect 100s of phone numbers and customer contact information every week. Our customers love it because they are able to collect points that add up to real rewards that are awesome. I love the simplicity of the system. The notifications and text messaging feature makes it easy to reach your customer with an offer on the fly.
Cons
Reporting and analysis. This needs to be improved to better understand what rewards are being used the most to better prepare restaurants.

- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Integration Breeze
Reviewed on 30/9/2019
Definitely recommend for business owners looking for retention in today's society.
Definitely recommend for business owners looking for retention in today's society.
Pros
As a consumer, this product is very easy to use. You enter your favorite 10 digit number (your phone) and that's virtually it. Sit back and start getting rewarded for your loyalty.
Cons
As an employer, it does come with a solid price tag and some of the integration setting up was a pain. Other than that, it seems to be doing it's job!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Five Stars Loyalty simplified our loyalty program while improving our customer relations
Reviewed on 12/3/2018
can't say that there is anything I don't like about the program. I was able to schedule announcement...
can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars
Pros
FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.
Cons
I
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth The Investment!
Reviewed on 3/11/2016
As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see...
As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.
Pros
Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.
Cons
We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The good and the bad.
Reviewed on 12/12/2018
Pros
Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.
Cons
When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
easy to use...
Reviewed on 28/3/2019
see previous entry. most experiences have been positive. unexpected loss of accumulated points is...
see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.
Pros
from a consumer standpoint, very easy to use. tracks points flawlessly.
Cons
wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
1200 dolls s rip off
Reviewed on 4/5/2020
I was with this company for around a year, it didn’t work for me, the equipment was never working,...
I was with this company for around a year, it didn’t work for me, the equipment was never working, always turning off by itself, I had only one tablet, they sent me another tablet to replace the first one, it didn’t worked for me, So i canceled, I didn’t had a contract at that time already, then, a month later I get hit with a 1200 hundred dollars, So I called to ask why , they told me I had 5!! Tablets!, wich was not true at all!! They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction!! I would never recommend this company to anyone!!
Pros
None, it wasn’t even working , i had it for like a year and it never worked properly, so I have no pros for this company, equipment
Cons
No idea, I didn’t like anything about it
- Industry: Computer Games
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Great Way to Keep Customers Coming Back
Reviewed on 22/4/2021
Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the...
Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Pros
FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.
Cons
With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy interaction
Reviewed on 15/11/2016
I like the paperless idea for the rewards. Saves me time and money dealing with people who lose...
I like the paperless idea for the rewards. Saves me time and money dealing with people who lose thier cards and coupons. I also like that i am able to send different offers to customers who have not been back to our restaurant over a period of time. It gives me the ability go offer these customers whatever i choose and also lets me offer all my customers some offers. The only thing i dislike is when the network isnt strong the tablets lose connection
Pros
Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems
Cons
The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This loyalty service has been awesome for our company, brings back tons of repeat customers.
Reviewed on 13/7/2018
Repeat customers, new customers, happy customers!
Repeat customers, new customers, happy customers!
Pros
That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.
Cons
Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
It's ok Not that great. Sometimes pretty useless.
Reviewed on 16/10/2019
Always Frustrating !!!!
Always Frustrating !!!!
Pros
Sometimes you get discounts like $5 OFF or free entree or something. so basically you get like 6-8% back on your actual spend depending on store but since the store owners don't know how to credit it so it's mostly like 1-3% back on your actual spend at store Which is still better than getting back anything but I would suggest they need a better message and training to actually make it work.
Cons
Most store owners cashier don't know how to credit points. Confusing App and Confusing in-store experience. Store Kiosk logs out in 4-5 seconds if you press skip. Most people don't know how to use it and very frustrating experience.
Their Advertising and design needs new people!
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Fivestars brings loyalty programs to all restaurants
Reviewed on 26/3/2019
Fivestars allows for enhanced customer experience through customizable loyalty programs.
Fivestars allows for enhanced customer experience through customizable loyalty programs.
Pros
For the business owner (not just restaurants), this enables you to incentivize repeat customers without having to set up your own program. The most valuable part of Fivestars is the data that they provide regarding customer visits and spending patterns. It's definitely worth it to provide a discount or free item in exchange for all the repeat business. Fivestars will provide a tablet with an app and you can go ahead and custom the type of deals you want to offer.
Cons
Fivestars relies on the customer providing a telephone number as their UUID. This is quite the security risk and also isn't the best customer experience. They finally have a mobile app now but it's mainly for checking progress and points. It would be best if they setup some type of NFC so that you can just tap to check-in.
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best rewards program out there
Reviewed on 4/4/2018
Pros
Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.
Cons
My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Props
Reviewed on 11/4/2019
I used Fivestar years ago when I worked at metro pcs and went to college back in 2012. I always...
I used Fivestar years ago when I worked at metro pcs and went to college back in 2012. I always told people to download it and it was a great app. I’m glad you guys did a great come back. I love it! Getting more involved! I would love to work as a sponsor.!
Pros
I love that it helps find nearby places that are a part of five star.
Cons
More offers and deals within companies. Maybe a rewards within fivestar.
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Fivestars Review
Reviewed on 9/8/2019
Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention...
Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention shot up after adopting the system for 6 months, which is something to note, something like loyalty needs long cycles to study improvements, so don't be in a hurry to get results.
Pros
- Super intuitive interface, low learning curve for getting up to speed for new users
- It offers great segmentation and unique targeting of customers based on when last they came visiting. Which comes in very handy for retargeting efforts of customers gone cold.
Cons
- Handling cases of duplicate entries could be smoother, such as multiple unique identifiers (such as a phone number) being inputed for the same customer. perhaps a merge feature to take care of such would be great.
- It is a bit pricey, but I'd say it's worth the penny, when considering the extra value created for customers after a long time of use.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Absolutely Worth Looking Into
Reviewed on 10/12/2020
Overall, it's so worth it to download this app.
Get rewarded for where you typically shop or eat!...
Overall, it's so worth it to download this app.
Get rewarded for where you typically shop or eat! Earn points, save for special items or freebies.
Why not earn free things for what you already are buying?!
Pros
I love Fivestars. I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking. It is easy to see visually how many points I have and what rewards I have earned for various businesses I visit. It's quick and simple to find local participating companies and tracked via your cell phone number. I simply provide my number to the company when I'm at checkout to be given my points. It's easy, simple, and free to use as a customer!
Cons
I don't have any recommendations for improving this software or any features I dislike. It works great as is!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get On Board!
Reviewed on 20/3/2019
Pros
As a business owner, it is an amazing tool to reach new customers via networking with other businesses.
As a user, great tool to find great deals at businesses you like.
Cons
I would say the only con is finding the time to make it to all the great deals out there!