FiveStars

4.6 (1,269)
Providing Loyalty and Marketing for 15,000 Local Businesses

Overall rating

4.6 /5
(1,269)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.5/5

91%
recommended this app
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1269 Reviews

Humberto
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

It's always great to receive an added bonus

Reviewed on 11/8/2019

Pros

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Cons

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

Nipuna
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer loyalty with STARS

Reviewed on 27/8/2019

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros

This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons

Its SOMETIMES hard to reach customer support quickly.

Alternatives Considered

Marsello

Switched From

Zinrelo

Reasons for Switching to FiveStars

Its little bit easy to use.
Mark
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good but not great

Reviewed on 27/10/2016

Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.

My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.

In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.

Pros

I used to like the data and it was easy to use.

Cons

The equipment and console.

Ashley
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

5 stars for Fivestars

Reviewed on 14/6/2022

I have saved so much money with fivestars. I get discounts every time I use it at participating retailers. Would definitely recommend to anyone.

Pros

What I LOVE most about this is how easy it is to use. Whenever I am checking out at the store I use fivestars with all I have to do is type in my phone number and boom instant discount from the rewards program.

Cons

There’s literally nothing I don’t like about this software it’s great in all aspects and never once have had an issue

Adina
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Five Stars for FIVE STARS

Reviewed on 7/7/2022

Pros

I love being a customer and earning rewards and as a vendor it gives us a chance to offer rewards to our customers as well

Cons

It takes a lot of point accumulation to get rewards

Jessica
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Spectacular Software

Reviewed on 15/6/2022

Pros

Being able to see rewards you earn per every point you have!

Cons

Nothing bad to say about this software!!

Elizabeth
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Five Stars Review

Reviewed on 12/9/2022

I use it at my current place of employment and it’s so easy to have customers enter their number to access their accounts so I can add their rewards! Super user friendly!

Pros

I love how easy it is to use and what I love most is how easy the customers find it when it comes to checking their rewards that are applied to their membership!

Cons

there’s absolutely nothing I dislike about this software! No negatives to say about it whatsoever!

Caitlin
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy and Convenient

Reviewed on 27/5/2022

My overall experience with FiveStars is that the software is great and easy to use. I prefer this software over the other softwares that use their point tracking system. It can be annoying to receive a lot of push notifications daily.

Pros

I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.

Cons

I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.

Julie
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for tracking customer visits, points, and rewards!

Reviewed on 4/6/2022

Pros

An all-in-one app and software that allows you to track customer visits, and subsequently the points they garner from each visits and rewards that may be offered to their customers. App is extremely user-friendly and beginner friendly.

Cons

I wish more businesses used Five Stars as opposed to other customer-point gathering app software!

Verified Reviewer
Overall rating
  • Industry: Graphic Design
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Okay but a bit simple and not necessary

Reviewed on 7/7/2022

Pros

I like that you can view your points with the shops you've shopped at

Cons

It's a bit too simple and I've had the app give missing information before. Hard to remember to check the app and not necessary since the shop can check your points for you.

Pam
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Five Stars Loyalty simplified our loyalty program while improving our customer relations

Reviewed on 12/3/2018

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Pros

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Cons

I

Amanda
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth The Investment!

Reviewed on 3/11/2016

As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

Pros

Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

Cons

We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The good and the bad.

Reviewed on 12/12/2018

Pros

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

Cons

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

J Robin
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

easy to use...

Reviewed on 28/3/2019

see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.

Pros

from a consumer standpoint, very easy to use. tracks points flawlessly.

Cons

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

Carlos
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

1200 dolls s rip off

Reviewed on 4/5/2020

I was with this company for around a year, it didn’t work for me, the equipment was never working, always turning off by itself, I had only one tablet, they sent me another tablet to replace the first one, it didn’t worked for me, So i canceled, I didn’t had a contract at that time already, then, a month later I get hit with a 1200 hundred dollars, So I called to ask why , they told me I had 5!! Tablets!, wich was not true at all!! They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction!! I would never recommend this company to anyone!!

Pros

None, it wasn’t even working , i had it for like a year and it never worked properly, so I have no pros for this company, equipment

Cons

No idea, I didn’t like anything about it

Savannah
Overall rating
  • Industry: Computer Games
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Great Way to Keep Customers Coming Back

Reviewed on 22/4/2021

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

Pros

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Cons

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Kyle
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy interaction

Reviewed on 15/11/2016

I like the paperless idea for the rewards. Saves me time and money dealing with people who lose thier cards and coupons. I also like that i am able to send different offers to customers who have not been back to our restaurant over a period of time. It gives me the ability go offer these customers whatever i choose and also lets me offer all my customers some offers. The only thing i dislike is when the network isnt strong the tablets lose connection

Pros

Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems

Cons

The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.

courtney
Overall rating
  • Industry: Tobacco
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This loyalty service has been awesome for our company, brings back tons of repeat customers.

Reviewed on 13/7/2018

Repeat customers, new customers, happy customers!

Pros

That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.

Cons

Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.

LYNN
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not much for the money

Reviewed on 19/5/2021

Nice people. Very helpful. Good support. Decent training. Not everyone can teach.

Pros

It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.

Cons

Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.

Jonathan
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best rewards program out there

Reviewed on 4/4/2018

Pros

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

Cons

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

Nadjaliette
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Props

Reviewed on 11/4/2019

I used Fivestar years ago when I worked at metro pcs and went to college back in 2012. I always told people to download it and it was a great app. I’m glad you guys did a great come back. I love it! Getting more involved! I would love to work as a sponsor.!

Pros

I love that it helps find nearby places that are a part of five star.

Cons

More offers and deals within companies. Maybe a rewards within fivestar.

Mark
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

They make it way to difficult for our customers to opt-in. TOO many steps.

Reviewed on 21/2/2018

Pros

I really don't like much today. When we first started with them it was awesome. Now, with all the changes (They call them upgrades), it makes it to difficult for our customers to opt-in

Cons

Customer support is awful. They always tell you want you want to hear over the phone with ZERO follow ups. They make it WAY to difficult for our customers to opt-in.

Carla
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

FiveStars at Gelato Paradiso

Reviewed on 27/10/2016

We've been using FS for about 10 months now, at first some our customers complained about giving out their phone number and they refused to do so until they realized we weren't going to bombard them with info and that it was totally worth it to receive deals in addition to the point rewards.

My only complaint is that the tablets haven't been very reliable for us. They constantly disconnect from the internet or stop communicating with each other and we have to troubleshoot them AT LEAST once a day. The chargers are flimsy as well. We've had to order new ones and we're going to be ordering more here soon because one of them broke again already.

I do not know if we will be renewing after a year.

Pros

When it works, it is easy to use.

Cons

There are often connection errors- between device communication AND wifi connection.

Daniel
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Get On Board!

Reviewed on 20/3/2019

Pros

As a business owner, it is an amazing tool to reach new customers via networking with other businesses.
As a user, great tool to find great deals at businesses you like.

Cons

I would say the only con is finding the time to make it to all the great deals out there!

Lukas
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great service every business should take advantage of!

Reviewed on 22/2/2019

I have had great benefits from using Fivestars. I find myself using this software to track rewards very successfully and I'm able to try new products that are advertised by various businesses.

Pros

I like the fast, consistency of the software. My transactions are updated in real-time and my points are added within minutes of leaving the counter. The app is very easy to navigate and the notifications are always helpful. I not only have gotten some great offers from the businesses I shop at using this program, I have also tried some new products that I never would have considered without a small discount or incentive.

Cons

I believe there is nothing missing in the software. I think more businesses should take advantage of this because it could really help boost business and customer retention. The only downside is when certain businesses forget to tap your rewards on their end and I have to remind them. Not a big deal though!