FiveStars Reviews

The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.

Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.

Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!

Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

The best part of this application is my customers get rewards for eating at my restaurant. The more they come, the more points they get. In return the more business I get, a lot of people use this.

The set up process is a little confusing. I had called customer service for help and was on hold for half an hour.

I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.

A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.

The software is easy to use and enable my team at Clean Eatz to collect 100s of phone numbers and customer contact information every week. Our customers love it because they are able to collect points that add up to real rewards that are awesome. I love the simplicity of the system. The notifications and text messaging feature makes it easy to reach your customer with an offer on the fly.

Reporting and analysis. This needs to be improved to better understand what rewards are being used the most to better prepare restaurants.

As a consumer, this product is very easy to use. You enter your favorite 10 digit number (your phone) and that's virtually it. Sit back and start getting rewarded for your loyalty.

As an employer, it does come with a solid price tag and some of the integration setting up was a pain. Other than that, it seems to be doing it's job!

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

from a consumer standpoint, very easy to use. tracks points flawlessly.

wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.

That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.

Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.

Sometimes you get discounts like $5 OFF or free entree or something. so basically you get like 6-8% back on your actual spend depending on store but since the store owners don't know how to credit it so it's mostly like 1-3% back on your actual spend at store Which is still better than getting back anything but I would suggest they need a better message and training to actually make it work.

Most store owners cashier don't know how to credit points. Confusing App and Confusing in-store experience. Store Kiosk logs out in 4-5 seconds if you press skip. Most people don't know how to use it and very frustrating experience.
Their Advertising and design needs new people!

For the business owner (not just restaurants), this enables you to incentivize repeat customers without having to set up your own program. The most valuable part of Fivestars is the data that they provide regarding customer visits and spending patterns. It's definitely worth it to provide a discount or free item in exchange for all the repeat business. Fivestars will provide a tablet with an app and you can go ahead and custom the type of deals you want to offer.

Fivestars relies on the customer providing a telephone number as their UUID. This is quite the security risk and also isn't the best customer experience. They finally have a mobile app now but it's mainly for checking progress and points. It would be best if they setup some type of NFC so that you can just tap to check-in.

Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

As a business owner, it is an amazing tool to reach new customers via networking with other businesses.
As a user, great tool to find great deals at businesses you like.

I would say the only con is finding the time to make it to all the great deals out there!