BILL Reviews

Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH

Sometimes it takes longer than 3 working days to receive the payment in our accounts

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Support and the way they treat their customers.
First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me....

We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com.
Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August.
A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets.
What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com

They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund.

So my advice to you, if you ever thought to use bill.com for your business, please stay away!

it's very easy to implement. Sync between bill.com and Quickbooks is easy. Payment processing is also very easy. Love the approval levels that can be set up

The sync between bill.com and Netsuite is actually hard to set up. I had this issue with one of my client, there has been a lot of sync issue due to the set up. It may not be a bill.com issue, more of Netsuite, however, the trouble shoot was pretty tough to resolve

I give Bill.com a 5 stars rating for sure.

I like everything about the software. It's an awesome software.

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

Very simple to use. Fast processing of accounts payable. Paperless system. Easy to send and receive approvals.

Bill.com doesn't integrate well into our system for inventory-related transactions. Three-way match transactions and inventory prepayment transactions always get messed up.

I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

A sizable amount of time has been saved elimination paper checks for my medium sized retail business.

I had a couple simple questions regarding international payment options and could not be more displeased with the attempt at customer service. The fact that there is no phone service is always a red flag to me. They attempt to not service you at all with guides for FAQs but if you have a very specific question you will not find your answers. I needed 30 seconds of service and it took me 30 minutes. Very unhappy.

Helpful in keeping track of everything you've paid. Syncs easily with QB. Easy search features allows you to go back and view previously paid invoices. Fast payments. Tells you if payment is outstanding or not.

Sometimes can be a bit too simple. Would be nice to have some extra features. E.g. you can set up a recurring payment but you cannot edit any text that will appear on the check and it defaults with a date. Unable to add a contract number to a recurring payment.

The concept of having a digital copy of each bill/invoice/statement that you can open up at any time. This is exceptionally helpful during closing, if you need to verify something.

The fact that credits have to be posted in both bill.com and in your accounting software. It makes it double work when something needs to be credited off from a prior period.

I like that the search feature works so well in this software. If I only know a little bit about an invoice I'm looking for, I can pretty type anything in and it will find it. The approval feature is easy and it is also nice that I can make comments for the accounting team to see.

It would be nice to have access to reports even if you aren't an administrator. If I want to pull spend by vendor, I have to ask our Accounting Team to do this instead of just getting it myself which is definitely frustrating.

I like that we can integrate our sales from our POS, Aloha, to our HotSchedules account to forecast sales and help control our labor costs.

I wish that the request off features were a little less confusing for our employees, and that we could view the total number of people scheduled on a certain shift at the bottom like with older versions of Hot Schedules.