BILL Accounts Payable & Receivable Reviews
BILL Accounts Payable & Receivable
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529 Reviews
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Getting better but still needs reporting
Reviewed on 31/8/2023
Allows routing & approvals that are useful
Allows routing & approvals that are useful
Pros
The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good.
Cons
The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product.
Response from BILL
Kirsten, thank you for providing your feedback on what is working well and areas where we can improve. We apologize for any frustration you may have experienced with our reporting tool and syncing. If you need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email from our customer support team.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User-friendly expense management tool
Reviewed on 23/8/2024
Pros
Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great.
Cons
I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone.
Response from BILL
Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good product for small companies with lots to track
Reviewed on 11/9/2023
We continue to use it for the controls and time savings, the support is some of the worst I've ever...
We continue to use it for the controls and time savings, the support is some of the worst I've ever experienced though.
Pros
This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.
Cons
This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).
Response from BILL
Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Full of bugs. Avoid at all cost
Reviewed on 21/10/2024
Their product is full of bugs. I couldn't enter my address so I was not able to get paid.
Their product is full of bugs. I couldn't enter my address so I was not able to get paid.
Response from BILL
Bernat, thank you for your feedback. We are sorry to hear that you had frustrating experience with our software, while trying to add your address and get paid. If you still need assistance, please send an email to [email protected] with your contact information, someone from our support team will gladly reach out to you directly to help.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great accounting tool for business
Reviewed on 1/8/2024
Easy way to upload vendor invoices and approve for payment.
Easy way to upload vendor invoices and approve for payment.
Pros
Easy uploads and tagging project names and codes and who can sign for approval.
Cons
Hard to search for already approved invoices in your history.
Response from BILL
Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Creates AP efficiencies, but difficulty in 3-way match processing
Reviewed on 14/6/2024
Pros
It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.
Cons
The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.
Response from BILL
Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BILL Accounts Payable & Receivable Is a Reliable Solution
Reviewed on 29/4/2024
Pros
I like the efficiency of BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is easy to use and accurate.
Cons
No dislikes about BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is so impressive.
Response from BILL
Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy For Entire Company Use
Reviewed on 15/3/2024
Pros
While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app.
Cons
So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature!
Response from BILL
Jordan, thank you for providing us with your five star review. We are glad to hear that you enjoy the ease of seeing the amount on your card available to you based on the budget set by your company and option to request funds from the mobile app. We appreciate hearing that you have not come across any concerns or issues with BILL or your Spend & Expense card. If you do have any concerns regarding your card please contact our customer support directly at 435-731-5078. Our hours of operation are Monday-Friday 6am-8pm MST and weekends 7am-4pm MST.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bill , automate invoices
Reviewed on 16/8/2023
Something that could stand out and that helps its use a lot is its interface is simple without...
Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use
Pros
What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control.
Cons
Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way.
Response from BILL
Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
The best choice for your business!
Reviewed on 29/2/2024
Pros
The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!
Cons
I personally have not had any issues while using BILL so far and I do not see that changing!
Response from BILL
Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mostly a good software.
Reviewed on 24/1/2023
Customer support is hard to reach via phone.
Customer support is hard to reach via phone.
Pros
Is constantly updating their software. It makes collecting payment from customers who already use bill.com easy and straightforward.
Cons
When I attempted to use the AR function and the sales tax solution it didn't meet my needs. I was unable to make it work, and it was extremely frustrating.
Response from BILL
We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Fast Convenient way to pay bills for any size business.
Reviewed on 3/10/2023
Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the...
Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc.
Pros
I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.
Cons
Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.
Response from BILL
Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fast and convenient way to submit invoices and get paid
Reviewed on 16/11/2023
Overall my experience with Bill has been great! I love it.
Overall my experience with Bill has been great! I love it.
Pros
That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices.
Cons
It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since.
Response from BILL
Thank you Maria for your five star review of our software. We are thrilled that BILL is assisting you with keeping track of your invoices and keeps your customers up-to-date as well. We apologize for any frustration that may have occurred while setting up your account and we are glad to know that everything is on track now. If you need any help going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
BILL for Web Developers
Reviewed on 22/11/2023
Pros
It creates very professional looking pdf invoices and you can adjust the templates to however you like. The best thing about it is that it supports multiple currencies.
Cons
If you are moving from another billing software, it can be difficult to transfer all data and very time consuming to transfer it smoothly.
Response from BILL
Thank your you review and we are glad to be able to provide you with professional looking invoices that you can edit to your business needs. BILL is glad to be able to offer the ability for multi-currency to our customers. We apologize for the frustrations you experienced when transferring from you old billing software to ours. Please continue to provide your feedback as we use it when planning for the future of BILL.
- Industry: Wireless
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Billing and invoicing solution
Reviewed on 18/11/2023
Pros
It's the perfect match for managing the invoicing, getting paid faster and translating all this documentation to natively integrate it with the accounting program.
Cons
The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it
Response from BILL
Thank you for your valuable feedback on our software! We appreciate hearing that it is a perfect match for managing invoicing, getting paid faster, and integrating with your accounting software. We also appreciate your concern about the cost, and we will pass that on to our marketing team. Thank you again for your feedback!
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bill.com helped to streamline our process
Reviewed on 26/10/2023
My experience has been excellent and I would highly recommend Bill.com.
My experience has been excellent and I would highly recommend Bill.com.
Pros
The features that I like are ease of use and ease of approvals within our organization. I also like the ability for the software to learn from invoices and apply that learning to coding future invoices.
Cons
The one feature that I would add is the ability to utilize humans to analyze very large and complex bills.
Response from BILL
Thank you Jason for your five star review! We love to hear that you find our software and approvals easy to use. We also are happy that our software learning capability is appreciated. On your BILL overview page at the bottom, you can click on leave feedback and do a features request anytime you think of something that you would like to see or need. Thank you for your recommendation!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love bill.com
Reviewed on 26/10/2023
Pros
This is an easy to use online bill pay portal that has every feature you need to keep track of your bills. It is also pleasing to the eye.
Cons
I can't really think of anything I dislike about bill.
Response from BILL
Mary-Ann, thank you for your five star review! We are thrilled that our software has been easy to use for bill paying and that all the features you need are available. We are glad that it has a pleasing look for you. Please continue to provide any feedback that you might have.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Decent product, but not my favorite
Reviewed on 31/5/2024
Overall, BILL does what I need it to do. Not much in terms of bells and whistles.
Overall, BILL does what I need it to do. Not much in terms of bells and whistles.
Pros
I like how easy it is to bill clients using BILL.
Cons
It's a bit old fashioned. I think it's a little harder to navigate and the UX could use an update.
Response from BILL
Thank you for your feedback on our BILL software. We are happy to hear that you find it easy to bill clients using BILL. We are sorry to hear that you have had difficulties navigating through our software and that you find our UX needs an update. We have passed that on to our product team. Please continue to provide feedback as we are always working hard to improve our software.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bill --> A great nifty payments system that suits all needs
Reviewed on 17/5/2023
Really great product that was implemented for a client and used for almost 2 years by us (supporting...
Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen!
Pros
International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available
Cons
Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization
Response from BILL
We highly appreciate your excellent review, Warren! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll be sure to get your feedback to our product team. Thank you!
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great for customer relations
Reviewed on 21/11/2023
Pros
Ability to get transferred funds for projects with little efforts.
Cons
Lots of options that need tutorial and extra support.
Response from BILL
Thank you Will for your feedback on BILL. We are glad to hear that our software makes it easy for you to get funds transferred for your projects. We value our customer's suggestions and will pass on yours regarding having more tutorials and extra support to our product team. You can also submit a feature request through your BILL account by logging in and going to the overview page. Once there, scroll to the bottom and select leave feedback.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bill Gets The Job Done
Reviewed on 17/11/2023
Pros
Bill is pretty easy to setup. They are a big company and onboarding is easy. It’s not the prettiest thing I’ve used but it works.
Cons
The app is just okay. It gets the job done but it’s not bad easy as some competitors.
Response from BILL
Thank you for providing feedback Reggie. We are glad that you were able to set BILL up easily and our software is working for you. We are sorry for any frustration you may have had with our app. Your feedback is valuable to us, and we're always striving to improve our service. Please don't hesitate to reach out if you have any further suggestions.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bills, bills, bills!!!
Reviewed on 16/6/2023
Overall bill.com has made my job so much easier.
Overall bill.com has made my job so much easier.
Pros
It makes paying our monthly bills so much easier than I had expected. Loooooove this software!
Cons
I wish I could send out 3 invites to new vendors instead of just two.
Response from BILL
Thank you so much for sharing your wonderful experience with our app, Felicia. We're going to share this with our product team, who always enjoy hearing positive feedback.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
All Bills in One Place
Reviewed on 8/5/2023
Pros
I appreciate the functionality of tracking all the bills in one place while also successfully integrating activity with our accounting software
Cons
Sometimes it is a little difficult to pull up/ search for bills based on details. Navigation could use a little re organizing
Response from BILL
We highly appreciate your excellent review, Madison! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll forward your feedback to our support team for improvement!
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Highly recommend
Reviewed on 2/6/2023
Pros
Great product and easy to use! Especially for those of us who are freelancers and 1099 contract workers.
Cons
Nothing so far has come up that I see needs changing. It's great so far using Bill!
Response from BILL
Hi, Amanda. We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with the BILL app.
- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It enhances companies' capabilities to manage financial affairs efficiently
Reviewed on 22/12/2022
It is certain that Bill.com has increased our capabilities and efficiency in processing bills...
It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort.
Pros
Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want.
Cons
Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support.
Response from BILL
Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :)
