Planday Reviews

Planday really reduces management time compiling the rota, it is easy for staff to manage holidays and good to help managers stick to weekly staffing budgets. The punch in/out function again reduces admin time for paper timesheets and reduces the possibility of fraud.

It would be great to be able to set parameters and then it generate the rota for you, hopefully this will be developed in time!

We'd been looking for an online scheduling tool for the last few years, but all of them provided only information from the employee's point of view. PlanDay was the first (only?) to provide the ability for us to toggle back and forth from the employee view to the management, or "position view". Moreover, the customer service is beyond compare. What an incredible tool PlanDay has been for us!

We have 2 requests:

1) We would love to have the capacity to block employees in advance from being scheduled on future shifts. For example, if an employee wants to attend their family reunion in October, we'd love to have the capacity to block those shifts NOW to prevent them from being accidentally scheduled in October. While the employee has this capacity, we would prefer to have it as well.

2) Similarly, since students comprise at least 50% of our staff, we would love, as managers of PlanDay, for US to have the capacity to block out certain portions of certain days for our staff who are students taking classes in school. Again, this would prohibit them from being accidentally scheduled while they're in class. Again, while employees have this capacity, we would prefer to have it as well.

I researched vigorously for the best scheduling app for our restaurant chain and Planday has the largest set of functionalities that cover all our needs.

The mobile app has long loading times. Our employees have iPhones and are used to swifting through mobile mobile apps with high speed. But this app sometimes loads 30 seconds, even 45 seconds while opening the app. We have contacted support, it has gone a little bit better, but employees still think it's a very slow app.

The App makes it very easy to keep scheduling organized. Very user friendly. After a short period of time getting used to Planday you will feel very comfortable. Customization for every aspect of the App makes it very easy to use the things you want and filter out the things you don't need. Allows for easy communication access between all users, from staff to management.

There are no major issues with Planday. One thing that would make it easier for the staff, is plugging in their availability over the course of time versus having to select each day off for the remainder of the calendar. For example: If you want to request availability for being off every Tuesday from 12-5 for the next two months you have to manually enter each Tuesday's availability. Instead of being able to select the date range one time.

Really easy to use, great layout so it’s very clear for staff members to use. The swap shift feature is a great addition.

the only downside to this app is that some features can only be done on the desk top website such as requesting holidays

Tracking Time & Attendance - Keeps a tight track on casual hours from a management perspective but also the employees love the app by giving them clear shift times and the option to make themselves unavailable and swap shifts.
Cutting Admin Time - easy to put together rotas and produce reports for payroll processing at month end.
Payroll visability - easy to track daily, weekly and monthly payroll spend.

Even though it is relatively simple to learn how it works it does require some focus and backing from the management team.

I like that my employees can easily and quickly keep me informed of any changes or request that they have via text or email. That changes or work schedules are updated in real time. That off site employees can clock in. That the program is very easy to set up and use. That the support has always been excellent. This software has had a significant impact on my ability to manage my staff in a way that is efficient for them and our office.

That some functions such as editing some things such as vacation request and schedule changes are still a bit tedious. Hopefully this will be improved with update.

Super-easy to use and roll out new schedules for the employees and plan vacations. Also allowing punch-clock to be limited to the workplaces Wifi or location to punch in. Easy for employees to switch time-scheludes.

Hope that in the future, that the schedules can be integrated to my iCal Calendar and to our web-based cashierapp, Front Systems

It has many good features, our staff scheduling department like the scheduler, Payroll like the punch clock.

It is not very flexible and we are still waiting for issues to be resolved some 8 months on. We cant use it for payroll as there is an issue within Planday that the development team need to resolve (8 months on and still waiting). The other main issue is customer support, we wait for days and sometimes weeks for a reply, cant talk to anyone, it all has to be done by email therefore operationally things come to a standstill.
HR records could be developed to include more personal information.

I have been using Planday from two years and I wouldn’t change it with another product. It is accurate easy to use and multi tasking .

I don’t think there is something I dislike

The scheduling feature is easy to use and works pretty well. The templates make it easy to duplicate schedules that are used often.

The way it calculates union time premiums, the numerous glitches that happen frequently, the daily reports that don't show weekly overtime until the last day of the week, they can't get me in the right time zone so the next day shows up as today after 3pm

Cheaper than most, easy to use, mobile app available for staff and management. User friendly, not many complaints from staff

Limited on mobile app, set up fees are costly. Basic plan isn't bad, but choose your plan wisely. Needs work on reporting

What I like most about this software is the support. Customer rep has been very patient and very helpful every step of the way.

What I like least about this software is the occasional server errors that happen.

Love that it works in the location of your business to deter fraudulent activity , this happens a lot with other software

Although it does the above it does have some issues with accuracy and glitches within the system but thy have sod will be sorted

Got us off from paper scheduling and did save time

Constantly having glitches and virtually no support

staff resouce planning, payroll, break allocation and messaging.

cross platfor use between app and computer version not always great

I started off using the 30 day free trial with this as many programs dont offer trials anymore and I honestly fell in love!