Workato Reviews

The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.

Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.

There is no need to knowlodge of coding. It is no-code integration platform.
There are lots of education material and videos. So it is easy to learn and use Workato. Microsoft Teams and excel and email integration really useful.

It would be really nice and useful if it has an IOS app. Subscription prices can be more flexible for small businessed and personals.

Workato is the best cost-effective tool with user-friendly customer support. The fantastic feature is we can share our recipe to even other users and they can make use of it. There are more than five hundred pre-built app connectors that we can connect to our recipe and testing the workflow is much easier in the workato tool. There are three types of connectors such as Http connectors, Community connectors, and Connectors SDK which help in creating custom connectors with low code in the recipe. Training materials and documentation are easily available which helps new learners to grasp the tool knowledge quickly.

The only con is it will keep on sending the emails if the flow has errors, which might disturb the users.

The recipes allowed a huge assortment of customizations to the automated "bots". Workato also supports most of the popular apps like sheets, slack, smartsheet, jira, etc... It is great for us that have a developer background as we can make changes to the code to update recipes.

I had many issues getting the apps to connect properly so they could be used. It was not intuitive to figure out how to make a recipe as well.

Workato is a fantastic integration and automation platform that offers users to connect different applications and automate the repetitive tasks and workflows, saves our time and reduces the risk of errors. As a versatile automation tool it supports various applications including cloud-based and on-premise applications. It also enables integration between different applications and systems which reduces manual work and allows organizations to streamline their business processes. Even it has over 500 connectors, including business applications like Salesforce, Slack, Google sheets and more which helps us to connect different data sources to create powerful integrations. Moreover, Scalability in Workato helps users to handle automation for small to large enterprises. The best feature in Workato is Data Mapping where it allows users to map the data between connected applications, ensures whether data is up-to-date and consistent across our systems. In addition, user's can create workflows that are triggered in real-time and even users can respond to events as they happen. And it also imparts security features, including encryption, user authentication, and role based access control. Documentation and training resources are tremendous as new user's can learn the tool quickly. Workato tool is cost effective where it offers affordable pricing plans, and provides the cost-effective solution.

Workato's interface might be overwhelming for new users and requires a bit of learning curve to understand how to use the tool effectively.

Lots of pre-built connectors. Chat agents are generally very quick to respond.

Extreme learning curve - especially difficult if a user does not have any programming background.
Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images.
Support portal provides no way to go back to your Recipe interface.
Support Tickets can sometimes take 2 - 3 days for a response.
Support Tickets have an internal "Priority", but no way for users to identify their own level of Urgency. From what I can tell, ALL tickets are given an initial Priority of "Low".
Pricing / Plans lack any real sense of transparency. While the main pages tell users that Integrations are divided up into "Base" and "Professional" apps, you have to search through the Support Portal documents in order to find any comprehensive list of "Base" and "Professional" and there is no document that does a side-by-side comparison of the various Plans. And, if you look at the QuickBase plans, the apps are referred to as "Tier 1" and "Tier 2" vs "Base" or "Professional".
Recipe logs only show information related to the last row of data processed.
No way to see a "schedule" of active Recipe's.

Workato is widely recognized as a robust integration and automation platform that enables businesses to streamline their workflows and seamlessly connect diverse applications and systems. Notable features that have made Workato a popular choice among users include its user-friendly interface, customizable workflow options, and extensive integration capabilities with over 1,000 applications. Moreover, Workato provides robust security measures and compliance features that safeguard sensitive data and ensure adherence to regulatory requirements.

Although I experienced some relatively minor issues, Workato remains a popular choice among businesses looking for a customizable and efficient automation solution.

Workato is an automation tool to build the repetitive task and it helps to reduce the error. we can easily build the flow design and it manage the error handling mechanism. It's offering a feature to drag and drop programming to create and manage their workflow in workato.

This tool is quite costly and difficult for the users who are all not having programming background.

Workato is an API-merged cloud-based software tool, it contains 600 pre-built apps with all types of categories like AI Machine learning, DevOps, Productivity, Operations, etc. We can easily deploy our recipe and share it via a link so that we can easily access it to test the recipe. It is low code integration tool.

Sometimes we cannot be able to connect the pre-built apps because they need proper API keys and credentials. Only technical users will be able to create the connector SDK to customize the recipe of the application.

Workato impacted me in intelligent automation to automate complex workflow and reduces manual errors

Some of the features should be improved and improved features to be upgraded as per client expectation

I use this software to connect to our business. It meets our needs and I find it cool

Not having a free version is not a good thing

We are in the construction contracting business with 100 employees. Our primary use case was to have Workato keep our Salesforce and Quickbooks Online CRM data in sync and eliminate time-consuming manual updates. After a 1 month trial and some minor recipe tweaking, we found that Workato simply outperformed all of the other integration solutions we tested in terms of reliability and real "hands free" automation. The community has a wealth of pre-made recipes available that you can customize to suit your needs. Everything from the use of data pills, to the documentation is very intuitive and user friendly. The customer support team has been extremely helpful and responsive to anything that has come up. Our account rep Bala went above and beyond to get our first recipes running. We now plan to expand our use of Workato to help automate other crusty business procedures. I would recommend this product to anyone looking for DIY integration that delivers true automation without needing to be a developer.

When evaluating whether Workato is the right product for you, I suggest taking a close look at the available triggers etc. for the specific integration you're seeking. What Workato can manipulate, it does so accurately and reliably. However the only limitations we've encountered are with what is actually exposed by the target software's API (Quickbooks Online etc). It also took some legwork to ensure that other automatic background processes aren't triggering Workato constantly and blowing through the transaction cap.

I'm a huge google fan but sometimes not everything was linked with other programs.
Workato came to my rescue!
Now almost seemlessly everything is synchronized. I no longer need to manually update several databases.
Price is awesome for us non-profit.
I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it!

Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,...

Super robust. Workato was able to replace other less fully featured integrators when it became necessary as our business grew. Nearly anything is possible if you know what you're doing!

Steep learning curve to understand how the integrations work. Basic stuff is simple, but gets complicated quickly if you need super customized robust integrations.

Workato makes integrations and compliance easy.

The expense of the recipes. Even when reusing recipes, the cost of new integrations is sometimes prohibitive.

Too much features for all your needs in automation process. You only need to integrate your app for automation process.

Sometimes it provides some difficulties in integrations. Little bit costly for small businesses or companies.

We're able to pilot and test new workflows, build upon them, then productize them as a service, which can be used by our consulting team.

Requests for adding new features(actions and triggers) to an existing Connector can be subject to their own priorities, and may not be addressed even with a substantial use-case.

We were looking for an integration solution and Workato was great to work with during the process. I was given a free trial and a support person to work with as I tried out the product. I only felt support in my decsion making process and never any pressure to purchase. This sales strategy worked great for me! The recipe building process is very easy to learn without much "developing" experience. The "expert hour" webinars are invaluable to work out the details. Once I decided to go with Workato, I was assigned an expert to work with me to get set-up. The same person worked with me and was invaluable in helping me get going! Now it just runs in the background and everything is integrated, MAGIC!

The biggest challenge I have had working with Workato has been trying to figure out why an error has occurred.

-Intuitive development of recipes
-Great support (the customer success team has been very helpful)
-Easy to initiate help requests through the chat window

-Would be nice to have more API support built out for 3rd party applications (e.g., ability to create new directors in Onedrive)
-Learning curve was initially steep, especially when trying to use HTTP Get/Post with 3rd party APIs
-Lacks existing recipe examples that demonstrate the use cases I was trying to build out

The documentation provided by Workato is good and the tool is user-friendly. They have a huge amount of pre-built recipes which makes the connection wide and accessible for integration.

Have some limitations while connecting the process to recipes. The pricing of this tool is slightly costly for small companies.

It is a drag and drop interface and it is easy to use.100+ Prebuilt connectors make this tool easier.This tool ensures security and scalability.

It is much harder to use without programming experience when we have to work with the API application.Maintenance of recipes is quite challenging.

Workato offers a broad range of "out of the box" solutions as well as plenty of customisable features. It's ready to use connections are it's real strength for teams who don't have developer capacity and/or the budget to make unique integrations themselves. You can really build complex and robust workflows that automate business processes.

The help documentation around Workato is reasonably brief and not hugely wide-ranging. You can contact help services and they are excellent at replying quickly and providing great support, but I would like better documentation around the product in the first place to avoid annoying and basic errors in recipes, without needing to generate a support case. A small con, but reasonably time consuming!!!

The Workato team is a pleasure to work with and their large library of pre-built recipes make setting up the connections a breeze. They also have a large community of users that have shared their custom recipes.

If you aren't using a pre-built recipe the learning curve can be a bit steep. If you have a failure find the error can be a bit complicated.

Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto.

I have Been using Workato for the last 10 months, Workato Automation Institute - provides Automation Pro1, Pro2, and Pro3 these courses are more than enough to learn from basic to a high level. we can easily build the flow design. The tool has a great error-handling mechanism. Using connectors we can integrate our platform with other platforms like google drive outlook teams....etc,. I like this tool's flexibility in creating recopies. and its performance.

It's tricky to automate little complicated pieces of stuff.