Meet your customers’ and company's information needs
4.5/5 (4 reviews)Pros
We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.
Cons
Can be complicated setup initially- but once set up- runs like a charm.
I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you.
From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.
Pros
I truly like everything about this software.
Cons
N\A
Hi Kady,
We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of.
Regards,
Answerbase Team
We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.
Pros
- Easy to setup
- Transparent pricing model
- High quality software
- Outstanding customer support
Cons
- Customization can get expensive (as with any other solution)
- The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.
I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.
Pros
Able to customize to meet our needs.
Hi Julie,
Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase.
Please don't hesitate to reach out if you need anything.
Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.