NCR Silver Reviews

Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.

The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.

The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

The ease of use on the front end. Easy to pull data and information from historic sales.

Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first.

There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.

I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.

In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.

Transactions, and reporting, are very easy to use. Reporting is excellent.

There is zero inventory functionality. You can add inventory, but as a retailer I need to be able to track my inventory to monitor when, and what, I need to order. Silver does not offer such a feature. This is a common complaint amongst other retailers that use Silver that I frequent with my personal business.

It's a simple solution to start up a small business like a coffee shop.

Overall software is very basic and fine for someone who's looking for a simple plug and play solution for a business similar to a coffee shop. NCR Silver offers no intgrations to Shopify or other major sites.

-Works well on an Apple iPad
-Backed by a large company
-Reporting is streamlined and customizable

-We have had several issues with login and password resets for nor reason
-Customer service is non-existent
-We wont be using this for large volume units - only smaller volume

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.

Can not customize the customer information that you wish to have at a glance.
Can not set up tax exempt customers for automatic tax exemption.
Can not readily link inventory to my existing website.
Can not set up scannable customer ID cards readily.
Can not see inventory at a glance for quick inventory checks on items.
Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory.
Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone.
Sales team said these were all included in the purchase, but were not.
Expensive software, overall less feature rich than Square but 33% higher per month.

Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
Remote inventory management for adding new SKUs and UPCs.

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
2) NO CONTACTLESS PAYMENT FEATURES!
3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.

Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.

I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

I have really enjoyed not only seeing my daily sales broken down with time accounted for within the system, but also just having the sheer scope of information that this unit provides.
It's simple to use and implement, it's intuitive, and any time I have questions I simply open a chat browser from the back menu and I have been able to solve all of my problems within minutes.

I wish there was more I could do with employee tracking, but I think that's available in the next tier of monthly payments.

Stable performance, easy to use interface, good quality stand, printers and drawers.

We should have access to the programming staff, either directly or via a liaison. There are many small changes that would greatly enhance our experience.

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

The system generally is up most of time.

It removed a lot of our stored hold tickets - thus, loosing info on contractors and the amount of purchases they had pending to pay

We had been in touch MULTIPLE times with NCR and level 1, 2 & 3 Guy named representative and many others
NO ONE EVER EVER GOT BACK TO US _ what the problem is/was / what info they recovered/ why that it lost our stored info etc. OR WAS THE ISSUE EVER RESOLVED ? This has been many, many months we have been trying to work thru this. It has cost us $ and customers. NCR Silver does not seem to care !! We have talked to many different support members and get the same general run around. Very Very discouraging, would not recommend product to any one.

Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’

No issues , we are pleased with the system and products.

The POS portion of NCR Silver is very easy to use. New team members are easily able to understand the categories and screens. Takes advantage of common iPad functionality. Easy to update products and prices. Friendly interface.

The back-end functionality of NCR Silver is lacking. Inventory management is slow and cumbersome. Email templates and functionality are outdated. Lack of social media integration and easy ecommerce integration in emails.

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Ease of use. Programming is simple with back office. POS is very user friendly.

Certain features need to be added to accommodate other businesses like salons. Tip feature needs to allow you to code the tip to specific employees for one example.
Needs feature to not allow cashiers to look in recall history at other employees tips. This has been an issue for us.
Would be nice if under customer info you can add multiple contact numbers like cell and home.
We are in the pet industry and it would also be nice to have a customizable customer tab, so we can add pet name and breed or pets DOB etc. under customer tab.
Certain glitches I reported keep repeating. Tech support needs better resolution and faster respond time.