NCR Silver Reviews

Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Stable performance, easy to use interface, good quality stand, printers and drawers.

We should have access to the programming staff, either directly or via a liaison. There are many small changes that would greatly enhance our experience.

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Pretty easy to use and great back office helps keep up with inventory and sales.

System crashes sometimes and usually when we are busy so we have to try to figure out how to fix it ourselves and sometimes call customer service but hold for long time before ever getting help.. still have issues that need to be corrected with Quantum unit.

Very easy to use. Easy to retain customer contact info.

We’ve had quite a few unresolved and recurring issues with our credit card processing.

I like the ease of use and the different reports offered. They also have a lot of tools that come with the software, from POS to customer loyalty.

I don't like how the price seems to go up. The main reason I chose NCR was their pricing.

User friendly easy to train new employees to use.

When it works it’s fine, but that’s when it works only. My card reader majority of the time doesn’t work and they’re brand new.

Easy to use interface, ability to access back office anywhere

A little slow, monthly price increase with no value added

It is easy to add new items to the program and the color classification of the system to make it easier for my cashiers to remember where a certain item is located.

I wish there was a way that all customers had to enter in their information in our system before starting check out. This would make it easier for our customers who use the loyalty program.

The ease of navigating the pages and the POS. The reports are easily found and read.

Not able to save custom variations that are used regularly.

BOH reporting was about it. I wish there was more.

The connectivity was terrible. The hand held EMV chip processors tie up the terminal so no other servers can use it until the transaction has been completed. we had to buy additional iPads just to process payments using a SQUARE swipe attachment and set up separate account for payment so we could latr transfer the money into our actual account once the NCR payments had posted. The payment process is terribly time consuming and has caused a great deal of negative feedback on social media which has cost us in sales and also in repeat customers. Additionally, we had 3 of the portable units fail in the middle of service, on 3 separate occasions, causing payment log jams and upsetting even more guests ( the units had to be replaced and it took 3-4 days for them to arrive...) WORST system ever in my 39 years in the business!

very easy to use! also easy to add and delete stuff!

the card readers get compromised and we have to send them and get them replace every other week. its frustrating!

Accuracy and convenience of the reporting

Unable to edit the paid out labels and reasons for payouts

Ease of use, accuracy, better pricing than previous pos purchased.

Customer service sometimes but not always helpful.

Ease of use, variety of choice on devices

I wish there were more inventory features available

compact size, and for the most part it's ease of use

Constant glitches and malfunctions. I have had numerous tickets submitted with ncr customer care in teh 6 months of us using this software. Not efficient/reliable for our small cafe.

The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.

Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.

Very intuitive to use and everything is cloud based.

The overall system hasn't evolved in 2+ years since we started using it. It's not compatible with Shopify nor is it friendly to any outside developers. There is not a transfer function between stores and the overall reporting is just basic.

NCR Silver has a clean interface, and using it is quite intuitive. Its features save me time and effort and I didn't encounter many problems.

I've had issues with the printing of receipts. I wasn't able to print double receipts (one for me, one for the customer) or adjust fonts and font sizes on the receipts.

Easy to use.
Can get a good datum in the back office.

Poor customer support. Poor engineering.

The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.