Clover

3.9 (434)
Comprehensive point of sale & business management solution

Overall rating

3.9 /5
(434)
Value for Money
3.5/5
Features
3.9/5
Ease of Use
4.1/5
Customer Support
3.4/5

72%
recommended this app
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434 Reviews

Jessica
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

One of the Better Deal Apps

Reviewed on 19/7/2019

In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics...

In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics but simple is good. I can't wait to see what other places near me joins the rank of discounts and to build a relationship with their local customers through it as I have through some of mine.

Pros

Although there do not seem to be a whole lot of businesses that use this App (compared to others, in a rather urban area), it does have growing promise. It either seems that this among two other apps are namely used by businesses here in and around Atlanta.

For what it is worth though, it is rather easy to navigate as a User and I like how well it keeps up with data and my purchases. Usage has never really been a problem.

I really enjoy the feature where a simple ''like/dislike'' display can be left for the Manager. I've been told that is something that is in fact received, so a great way to have voices of patrons or concerns heard in a discreet way. Nice feature!

Cons

Although very rare, scanning has been an issue, but I haven't had this issue in a long time and it may have even been the network at fault. Other than just looking forward for more business to grow from it, I have nothing really that I don't like about this app.

Jatin
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest and best POS System

Reviewed on 16/11/2021

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Pros

Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.

Cons

having to learn the interface takes a bit if you're not used to Android systems

Alternatives Considered

Square Point of Sale

Reasons for Switching to Clover

Better rates, better reporting, works with my bank.
Carol
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Clover not a choice for retail, very misrepresented and pricey

Reviewed on 22/9/2016

Pros

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Cons

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

ABIODUN
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Clover - Recent switch from Square and we are saving a TON of money in fees

Reviewed on 20/12/2019

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print...

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.

Pros

We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.

Cons

The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

We needed a POS that could print our customers a receipt.

Switched From

Square Point of Sale
Nakesha
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Definately Worth It

Reviewed on 27/5/2020

Fewer people are using cash which means there has to be a way to process credit cards. I was able...

Fewer people are using cash which means there has to be a way to process credit cards. I was able to accept credit card and deposit it directly into my savings account.

Pros

I was not initially interested in using credit card for my small practice but I mus admit it made life easier. It was easy to set up and customer service was very helpful. Even if the card is not present you are easily able to process payment.

Cons

It was super easy to use. The only thing I would like to see is the ability to save credit card access for future use.

Alternatives Considered

PayPal

Reasons for Switching to Clover

I wanted easy access to my cash, fee was reasonable and being able to have an actual card swipe.
Morgan
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

no! D O N T even try to use this product/service.

Reviewed on 5/7/2023

EXTREMELY POOR. I did everything I could to get the needed support and assistance, and NO ONE was...

EXTREMELY POOR. I did everything I could to get the needed support and assistance, and NO ONE was available or able to assist. After several attempts, the BBB will receive the final review and complaint.

Pros

It seemed promising, but nothing was as it seemed at the time of purchase.

Cons

No Customer service, or support.Unable to contact anyone associated with the company.Repeat billing for services and equipment MONTHS after closing account. No way to fix this situation since no one is at the company working.WOULD NEVER RECOMMEND to anyone outside restaurants.The equipment is account, and sales person proprietary...if you would like to sell it or pass it forward to another business person, that is a WASTE of TIME: It is not allowed since your equipment and services are linked to the original sales person only and are not transferable.

Justin
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Clover is a good starter terminal.

Reviewed on 28/3/2023

For the price point, hardware, and the basic software suite, Clover is enough to get the job done....

For the price point, hardware, and the basic software suite, Clover is enough to get the job done. The 3rd party app system is just not great, and felt that I'm having to pay for features that should have been part of the main software suite.

Pros

The hardware is excellent, looks great, and is easy to set up. Has some great options on the retail front. Great system for a beginning business.

Cons

The app based options are not great. Some have great functionality, but has an added monthly cost for using some of them. The app store atmosphere and added subscriptions from 3rd party vendors was a bit of a letdown. The system is not as versatile or intuitive as an NCR Silver system which I am more familiar with. Permission leveling for certain features is poor.

Alternatives Considered

Aloha Cloud

Reasons for Switching to Clover

Price
Arif
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

popular point of sale (POS) system for small businesses

Reviewed on 28/1/2023

Overall, Clover is a great choice for small businesses looking for a comprehensive and flexible POS...

Overall, Clover is a great choice for small businesses looking for a comprehensive and flexible POS system. It offers a wide range of features, is easy to use, and is supported by a responsive customer support team.

Pros

Clover is a popular point of sale (POS) system for small businesses. The system offers a wide range of features, including inventory management, financial reporting, customer management, and integration with various payment processors. The user interface is easy to navigate and the system is relatively easy to set up. The customer support team is also very responsive and helpful. One of the biggest advantages of Clover is its flexibility. It can be used on a variety of devices, including tablets and smartphones, which allows for easy and efficient transactions on the go. Additionally, Clover offers a wide range of hardware options, from basic card readers to full-featured POS terminals, so businesses can choose the option that best fits their needs.

Cons

Conecting with another hardware is litlebit tricky, only expert can do this.

Jose
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reliable Point of Sale System

Reviewed on 24/1/2023

Instead of manually count inventory, once Clover is setup up and running the inventory management...

Instead of manually count inventory, once Clover is setup up and running the inventory management can be automated with few clicks

Pros

The capacity to organize a physical inventory and process InStore purchases

Cons

When a Parent product needs to synchronize variants with other software it does require additional steps and setup, but as it's not an advertised core functionality is understandable

Karl
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and aesthetically pleasing

Reviewed on 22/3/2016

Pros

The product is easy to use and the application add ons are a great feature.

Cons

The inventory management component could be more sophisticated

Briana
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Overpriced, poor customer service

Reviewed on 16/1/2020

I wouldn't recommend Clover to any business owner. We tested it out for about a month and are not...

I wouldn't recommend Clover to any business owner. We tested it out for about a month and are not able to access reports that we need - they disappeared with no notice - and the customer service is horrific. They just keep sending me links to their website, but not helping get the reports. And they are really rude. The reason we decided against Clover is because every little thing you need as a business owner is additional money - to get it to talk to any of your accounting software, to have a mailing list, etc.- and it just doesn't do what you need. You can't have tax included in your price, only add on to it. You can't give a 100% discount on a ticket without it charging tax on the original cost (who charges tax on $0.00?). The iPhone app to see reporting for what's happening when you're away from your business is incredibly clunky. Overall it's a terrible user experience. There are loads of better options out there.

Pros

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Cons

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Graham
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not for Retailers

Reviewed on 23/11/2020

The problems come with the back office.
The inventory system is basic to say the least, items sold...

The problems come with the back office.
The inventory system is basic to say the least, items sold at the till do decrease the totals, but all purchase quatities have to be done manually, you cannot set min and max stock levels, or re-order levels with the bundled system, so re-orders have to have a physical stock check, I am still trying to work out how this saves me time and money.
Clover relies heavily on thrid party APPs, which they absolve themselves of all responsibility in their T's & C's. These Apps are expensive
(The Shopventory APP is £40 Pm +VAT)
The E-Commerce integration does not work.
The Magento integration is for Magento 1m which was made obsolete in June 2018, and is no longer supported.
The Shopify integration does not work either, and for me failed at the first hurdle, (I have now been waiting 14 days for a fix).
I purchased a barcode reader they recommended, not even their support staff could get it to work, I was promised a fix, five months ago.
In my opinon this system out of the box is not for retail, unless you want to see your profits dwindle through the purchase of expensive APP's.
The actual helpdesk staff are very helpful, but they can only do so much.
The actual management are a nightmare to deal with.
I first presented some of these issues within 30 days and was promised a fix, five months later I am being told that even though I registered those issues it will cost me over £1500 to get out of a 48 month contract.

Pros

The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it.
And that is about it

Cons

It was sold to me as a solution to me retail needs it certainly is not

Rachel
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Too Simple without the Addition of Add-Ons

Reviewed on 20/7/2021

In our experience, clover has been nothing more than a fancy credit card reader. Our entire company...

In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.

Pros

The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.

Cons

In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.

Alternatives Considered

MicroBiz Cloud POS

Reasons for Choosing Clover

We were running the old versions of Microbiz (not Microbiz Cloud POS.) We were making the change to integrate our brick and mortar into an online store as well and the options were not ideal for staying with Microboz. Our payment processing provider recommended clover so we went with them in order to not have to change our longstanding relationship with the local payment processing company.

Reasons for Switching to Clover

Cost efficiency and apparent easy of use.
Jeremy
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy to implement and maintain - loaded with great features!

Reviewed on 25/9/2022

Quick customer service, and a excellent interface, clover make POS a great option.

Quick customer service, and a excellent interface, clover make POS a great option.

Pros

Easy to learn and use, with great ability to track inventory and customers.

Cons

The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

Pricing and hardware

Switched From

SalesVu

Reasons for Switching to Clover

POS hardware pricing sale.
Lawrence
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Customer Service

Reviewed on 14/6/2022

Trying to get the original set up support is terrible. You will spend hours on the phone on hold,...

Trying to get the original set up support is terrible. You will spend hours on the phone on hold, then transferred to another line to start over waiting, only to be dropped and start over. I have had this experience every time we reactivate our machines. Billing is another issue. We use these on a seasonal and reactivation is a nightmare.

Pros

Nice user friendly once up and running.

Cons

Inventory is hard to duplicate in all machines. When you download the template it has several errors when importing.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

Update
Francesco
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A No-brainer to be your perfect POS

Reviewed on 6/7/2022

The experience has been easy and helpful. Honestly compared to my last POS my overall stress levels...

The experience has been easy and helpful. Honestly compared to my last POS my overall stress levels have declined by 99%

Pros

Easy to set up and use, inventory management works very wells

Cons

Wish it integrated better with ecommerce platforms such as Shopify & Magento

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

Was outdated; updates no longer supported

Switched From

Cash Register Express

Reasons for Switching to Clover

Better credit card processing fees
NICHOLE
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and a lot of features

Reviewed on 18/5/2021

My overall experience has been good with Clover. They do have a lot of features we love like...

My overall experience has been good with Clover. They do have a lot of features we love like invoicing clients directly to their email (it does not track your invoices but it has a pay now button where your client can free type their own information and their payment info is directly emailed to the main user). I also like the modern look of the equipment. I wish the banks and clover had a more direct with each other relationship instead of putting me in the middle.

Pros

I like the ease of using Clover. Our office has a clover mini that we pass back and forth to the client and we use the virtual terminal for clients who wish to pay over the phone for their telehealth services. Clover also has an invoicing feature that has helped us greatly during this pandemic.

Cons

The machines are costly and because we are on a contract changing your system as your business changes are not easily done. I am not sure if part of this is my bank but I am currently paying for a clover mini I am unable to transfer or switch. The communication between the bank and clover seems to be convoluted. I would make sure you choose a system that has the opportunity to change before 2 years.

Brianna
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great but has limitations

Reviewed on 8/4/2022

Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their...

Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.

Pros

Easy to use; intuitive layout.
The report overview can show sales by-the-hour which is helpful for planning.
The add-on apps have been working well; Menufy & the inventory audit are great.
The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process.
Great customer service-they are able and willing to help fix any issues that come up.

Cons

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees.
The reports could be more customizable and the filters could be more detailed.
It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Dayna
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Two thumbs up for Clover

Reviewed on 26/10/2019

I have very much enjoyed learning to use the Clover products. I would recommend these products for...

I have very much enjoyed learning to use the Clover products. I would recommend these products for anyone.

Pros

Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!

Cons

Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.

Chinweikpe
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Untrustworthy

Reviewed on 1/9/2022

Signed up with this company in March this year, what they said is not what they did;

the amount...

Signed up with this company in March this year, what they said is not what they did;

the amount of
hidden fees this company has is truly disturbing,
not to leave out when I complained they
waved off nearly half of what they claimed I owed
them, not to leave out they have an answer for
every discrepancy one can mention.
I told them that I no longer trusted their company
for taking card payments, disconnected them
from taking payments from my bank,
disconnected the machine & went back to
using SUM UP who have no hidden fees & are
actually for businesses not out to daylight
robbery them. I have since spoken to a
number of merchants using clover to take
card payments & they also spoke if being
charged extortionate figures that were not in
the contract, I've told them to use SUM UP or
any other truly no hidden fees company to
take card payments. Since I went back to
using SUM UP my business is thriving again. If
you want a TRULY successful business DO
NOT USE THIS COMPANY TO TAKE CARD
PAYMENTS Clover then asked me for the bank
details of the bank that I was using which they
had no access to & I told them no & that I was
d going to write a review of how much if a
nightmare & a scam I found them to be.

This is the review.

Pros

The cons of using Clover far outweighs the pros, all I recall is what a nightmare the company turned out to be for my business.

Cons

The internet kept on ceasing despite it working perfectly fine for the first month, they I had to keep signing in, & there was nothing wrong with the internet, but that’s not my problem with the company.

Yessenia
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent POS System for any business!

Reviewed on 29/10/2018

Overall it is a great pos system!

Overall it is a great pos system!

Pros

When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.

Cons

Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.

Alyson
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clover for all Merch Needs

Reviewed on 11/8/2018

We've used the same model for almost 3 years and very had any issue, so I can say I'm one very...

We've used the same model for almost 3 years and very had any issue, so I can say I'm one very satisfied customer!

Pros

It's easy to use, it's very similar to a smartphone in that it has apps which are all very user-friendly. There are large buttons. When I need to print receipts or run payroll I can get all the info I need with a few taps on the screen. Our device is the clover mini and had a touch screen, its sleek, it looks very updated VS old-style terminals which is an added bonus. But if you have any trouble... you can just click the "call me" button and a live person calls very quickly and guides you through whatever you need!

Cons

The devices are not cheap, so if anything happened to it that could be an expensive loss. We lease ours and pay protection plan which is well worth the peace of mind!

Michael
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Not Recommended For Restaurant Operations Regardless How Small

Reviewed on 8/10/2020

The simple and very common "custom item" or "open food" item commonly used in the restaurant...

The simple and very common "custom item" or "open food" item commonly used in the restaurant industry and CLOVERS lack of ability to attach a printer to such has ruined what otherwise would be a useful and easy system.

Pros

the ease of using but the simplest item below has ruined the experience.

Cons

CLOVER Dining comes with button "Custom Item" . CLOVER is incapable of sending this item to the kitchen printer. After 4 calls to CLOVER and 2 dropped calls and no return call (even though they ask you prior to any conversation for a call back #), their only suggestion is to create an "inventory item" and attach the "Kitchen Label", HOWEVER, that does not give you the flexibility or customization of price and name. One would think if they have an option "Custom Item" that is flexible to price and label and prints in detail on the 'receipt" they would also be able to attach the "kitchen label" so the items prints in the kitchen.

Bear
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do not consider Clover. Save yourself the frustration. They are only out to take your money

Reviewed on 18/10/2022

Pros

They allow me to take payments quite easily.

Cons

Pretty much everything else is a negative. It's hard to know where to start. To begin, you must know that they disallow the use of used equipment. That means if you're dissatisfied with Clover your equipment is pretty much bricked. You get nothing for it. Oh, and you will be dissatified with them. There are so many annoyances. Their batch is setup for 7pm PST, in the middle of a shift. Their deposits then combine multiple days with no report to know what days are in the deposit. You can't do partial refunds unless you're in their highest tier. I can almost never get a report on the device, I have to login on a computer. It goes on and on. Oh, and forget a "trial period" they don't honor it and won't allow you to return the equipment. Clover is just in it to get your money. They do not care about you as a customer, at all.

Amanda
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice System

Reviewed on 27/10/2020

Love that this machine can give clients peace of mind, as they can process their own payments- from...

Love that this machine can give clients peace of mind, as they can process their own payments- from inserting their card and entering their pin numbers, to choosing how they would like to receive their receipts. Also love that it is easy to train new staff members on how to process payments and do end of the day reporting. Overall great experience!

Pros

Easy to use/learn. Very easy to read- apps , wording and numbers are a great size even for older clients who are using the machine. Reporting at the end of the day is simple to retrieve and review. Customer service is great!

Cons

Check processing can be a little tricky with having to hold the checks over the top of the machine to take the picture, but otherwise it is great.