Clover Reviews

Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.

I opened a store in the local mall with very little time for buildout and hire let alone learn then train new staff on a POS system I didn’t know myself yet. But thankfully the equipment came on time and was such a breeze to learn that I thanked them then and I thank them now

Overall my experience with Clover has been positive. I enjoy it from a costumer point of view very much. I haven't had much experience on the other end though.

Terrible and the customer service is not great.

Overall, Clover is a fantastic tool that has made a significant positive impact on my small business. I highly recommend it to anyone looking for a reliable and versatile payment system.

When setting up our clover account, we had minimal issues. The customer service team is always responsive and quick to answer any questions we may have. Our rates are phenomenal - the lowest rate % we have been able to find! Everything you need is right on your clover device - inventory, prices, adding disounts, receipts.... SUPER SIMPLE!

I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.

Furthermore using clover is very helpful when it comes to taking payments from small to large businesses, user friendly, cloud based, you can give certain rights to your users.

Horrible. Will never use or refer to anyone

We use the clover terminals directly in office and team members who work remotely are able to process payments directly over the phone using the virtual terminals.

We migrated from other very popular payment processing platform and found Clover does better in most of the use cases.

I can not believe the absolute horrible customer service. No call backs, no answers, no help what so ever! I can't use the program in the most critical time of business. (right before Christmas) I am just blown away at how awful and time consuming this has become. It is literally slowly destroying my business.

Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"

Almost a year now and I am happy with Clover. I depend on it daily.

HORRIFIC. If 10 people call 10 people get different rates, there is no set.Pricing is a complete scam.Stay away from this it is horrible

Great! Monitors my order life on my phone is amazing and the user friendly system works perfectly

Very frustrating experience, customer service department has no idea what to do, managers say things and never do it.

Honestly the best POS system I have used and I have used many in different establishments within hospitality. Clover has been the most reliable and consistent, and not to mention the most versatile and customizable. Oh and the POS machines look aesthetically pleasing too!

negative i wouldn't recommend this service to any business