Timely Reviews
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702 Reviews
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My business thrives and my customers keep coming back
Reviewed on 10/7/2023
My overall experience has been excellent. From the moment I started using it, I realized how easy...
My overall experience has been excellent. From the moment I started using it, I realized how easy it was to use and how intuitive it was. The calendar is very clear and customizable, which allows me to organize and schedule appointments efficiently.
Pros
What I like the most is its ease of use and customer-centric approach. With its beautiful customizable calendar, I am able to manage and schedule my clients' appointments quickly and efficiently. I also love the automatic appointment reminders feature.
Cons
I don't have many complaints. However, one small improvement I could suggest is the option to further customize the appearance and layout of the calendar. Although the calendar is incredibly functional and easy to use, I would like more customization options to further tailor it.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good system but expensive & no important new features
Reviewed on 4/8/2023
Pros
Ease of use Consultation forms Features at the time offered more than other systems
Cons
Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor product
Reviewed on 4/8/2023
Poor. Support wont refund a valid credit, what SaaS product does this?
Poor. Support wont refund a valid credit, what SaaS product does this?
Pros
N/A really. We used the functionality of the proud for time tracking.
Cons
Poor product experience. Have a valid credit and the company won't process a refund. Don't recommend.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing booking system
Reviewed on 4/8/2023
Fantastic & the team are always really helpful
Fantastic & the team are always really helpful
Pros
Amazing booking system Which has massively reduced the amount of time spent dealing with client enquiries. Our clients find it easy to use and are able to find out relevant information such as services offered, pricing & availability
Cons
Consult forms are not simple to set up, more templates for the beauty industry would be helpful as aimed more at hairdressers
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lans Artistry
Reviewed on 18/8/2023
Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are...
Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are already so many additional costs for a small business and this is just one of many systems I need to use.
Pros
It is user friendly, has a nice interface and a lot of useful features
Cons
I find the marketing link to mailchimp isn’t as user friendly and that I need to just manage my email marketing in mail chimp directly. I found it difficult to transfer my mailing list over. Cost increase between 1 and 2 users is nearly double which is quite significant for a small business and other systems do not charge as much for additional users.
Alternatives Considered
Kitomba Salon and Spa SoftwareReasons for Switching to Timely
Price and system capabilities and features.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
What i like and don't like about Timely
Reviewed on 14/8/2023
Pros
Its easy to navigate around The colour coding is good The reports are great
Cons
I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
L’Reigns Hair Salon
Reviewed on 4/8/2023
Pros
I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out
Cons
I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product
Reviewed on 12/9/2023
Pros
Very easy product for scheduling your meetings etc.....very easy to navigate
Cons
Software update happens quite often which leads you to learn again about new features.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A solid 12/10
Reviewed on 4/8/2023
Mostly time management! Its also very easy to add to your website and allows clients to book their...
Mostly time management! Its also very easy to add to your website and allows clients to book their own appointments, all my clients have mentioned its very user friendly as well!
Pros
I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!
Cons
Im happy with everything Timely has to offer, I havent had any issues with it!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
How Timely works for me
Reviewed on 9/8/2023
Great software, easy to use and helps the everyday running of the salon run smoothly....
Great software, easy to use and helps the everyday running of the salon run smoothly....
Pros
I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....
Cons
The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Timely Software reviewed by a Software Extremist
Reviewed on 27/5/2021
Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and...
Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.
Pros
The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.
Cons
Needs a strong set of reporting filters added to enable segmented marketing.
Reasons for Choosing Timely
I am forbidden to discuss this by a legally binding Non-Disclosure Agreement with Shortcuts Software. I was with them for 11 years prior to moving and can say I am happy I moved, my business progressed in leaps and bounds once I did.Reasons for Switching to Timely
I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.Response from Timely
Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CM Dell
Reviewed on 14/8/2023
Would like better phone contact with customer service.
Would like better phone contact with customer service.
Pros
Calendar, message reminders for clients
Cons
It's time consuming to go into the client to delete or change. I'd like to be able to quickly scroll through and then return back to where I was not back at the A's
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
By far, the most easy, stress free system!
Reviewed on 18/8/2023
Pros
Easy to use, helpful and support staff. Stress free system
Cons
Some times when cashing up. It logs itself out at times when cashing up.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy to use
Reviewed on 14/8/2023
Pros
Very easy to use! I love all the customisations you can do and the customer service is very responsive.
Cons
I do find the pricing is a little expensive, especially for a solo operator of a small business.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Timely review
Reviewed on 14/8/2023
Easy to use for clients & myself. Orderly & enjoy using it.
Easy to use for clients & myself. Orderly & enjoy using it.
Pros
Colour coding appointment. Having history on client & suggestions to book again
Cons
Being able to stop clients moving small appointments to other days eg fringes trim
- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The revolution of my business
Reviewed on 6/7/2023
The ability to send automatic reminders to my clients has greatly improved timeliness and reduced...
The ability to send automatic reminders to my clients has greatly improved timeliness and reduced last minute cancellations. Also, the service and product recommendation feature has helped increase my income by offering personalized suggestions to my customers.
Pros
I can't believe how it has revolutionized my business! What I like the most is its magnificent and customizable calendar. It's so easy to use and puts me in complete control of the customer experience! I no longer have to deal with those old paper booking methods, everything is digitized and impeccably organized!
Cons
My least favorite thing is that it can be a bit tricky to set up at times. Being a low-tech person, it took me a bit of time to understand all the features and customize the software to my specific needs.
- Industry: Translation & Localisation
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good app for Scheduling.
Reviewed on 10/1/2024
Timely is nearly perfect, it promotes ease of use.
Timely is nearly perfect, it promotes ease of use.
Pros
The time tracking feature is superb.It is very efficient in scheduling too
Cons
It becomes limited when i want to use it on my mobile phone
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great for allowing clients to book in with you!
Reviewed on 2/6/2023
Pros
Awesome tool for letting clients book in with you automated.
Cons
Little costly but on the whole does a good job
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
best online booking software for all businesses
Reviewed on 16/2/2023
i love the software ,easy to use and no technical knowledge is required to run the software
i love the software ,easy to use and no technical knowledge is required to run the software
Pros
it easy to use and has agood user interface with no technical knowlegde required to run the software. I love the automatic client messages which enable us save time and reduce no-show by automatically sending personalised appointments, confirmations,re-booking reminders ,review rquests and many more with our clients
Cons
The pricing of the software monthly is somehow costly for us during incidences of money crisis and also supports a limited number of intergrations with software like platforms that support online payments
- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy way to rezervations
Reviewed on 29/7/2022
Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support....
Timely offers a simple and easy-to-use interface. Thus, you can adapt quickly without any support. Being easily accessible from mobile makes my job much easier. It makes the reservation process very practical for both me and my customers.
Pros
It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.
Cons
It has greatly reduced my manual workload. It really allows you to manage your time much more effectively. I especially love their reminders, the option to create reminders from multiple channels is very convenient. In addition, thanks to their reporting, I get rid of making reports one by one.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service, flexible plans to suit all our needs
Reviewed on 24/10/2017
Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book...
Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.
Pros
The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.
Cons
It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Streamlined our business and saves time!
Reviewed on 9/4/2015
We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted...
We implemented Timely into our company just over a year ago. We switched from WorkEtc, as we wanted not only to support local business, but also needed a system that would allow online booking for clients, and send text and email reminders to our clients.
Timely is around $20 cheaper per month for the subscription, and the text reminders are extremely cost effective. As the text is automated, clients are less likely to reschedule because they have to pick up the phone to do so, rather than just texting a person back. Our 'no-show' rate has dropped to about 1% (from 5-10%).
We run a photography studio, so Timely wasn't exactly built for our style of business (multiple locations on certain days with certain staff), but a few phone calls with the help desk, and a few hours of playing around with the system, we worked out how to make Timely work for us. I wish we had switched sooner!
The ability for clients to book online is INVALUABLE. I know I always remember to book things at 11pm at night when i'm lying in bed, and i know our clients do too!
No more emailing dates and times back and forth, clients saying 'let me check with my partner' and by the time they email back, the time is no longer available and we are back at square one.
We also have comments from clients who say how convenient it is that we have online booking, it makes look efficient and professional which is great for business.
The only con (which turned into a Pro) is that we had to integrate MailChimp into our business, as WorkEtc had a mail service inside it, however the Timely Team were extremely helpful in helping us set our tags on our current database, and help us import our database, so there was a smooth transition from one system to Timely. (Which is saying something, have you ever tried switching internet providers? Awful!)
I feel we also get a better response, as the MailChimp emails are much more attractive, and the trackability of the emails was extremely helpful.
Thanks Timely for saving us time and money, you are definitely a bill that i enjoy paying, and you earn every last cent!
PS - If you are thinking of using Timely, but think you don't have time to change systems, you don't have time NOT to change. Seriously, once you see how much time you save, and how many more bookings you'll get without even having to speak to anyone, you'll be like us, wondering why you didn't change sooner.
Response from Timely
Hi Lauren! Thank you for taking the time to share your experience with us. We greatly appreciate your thorough review and love having you in the Timely family :-)
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
not there yet guys!
Reviewed on 22/4/2017
I've used timely for a while, fantastic until you discover another system,
I was happy with Timely...
I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me
so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue.
thanks Timely peeps
Pros
easy to set up and use
Cons
lacks functionality
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
This software is just fine, especially when you need to organize your schedules and maximize...
Reviewed on 12/2/2023
I think when I am having a hard time maximizing my time with my schedule cause of work and private...
I think when I am having a hard time maximizing my time with my schedule cause of work and private matters, Timely helped me a lot in solving this problem of mine
Pros
I think the most what I like the most is that I can maximize my time with the help of this software and eventually I practiced to have a good time management with the help of this software
Cons
I don't think I have least like about this software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Timely has organised our Pet care business immaculately!
Reviewed on 22/6/2016
We used to manage our customer appointments using a written diary, however at the rate our business...
We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.
Pros
Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.
Cons
The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.