7shifts Reviews
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1189 Reviews
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
7Shift Longtime User Review
Reviewed on 8/6/2024
Works reliably and allows remote scheduling.
Works reliably and allows remote scheduling.
Pros
It works great and allows the team to know and change their schedule on their mobile devices.
Cons
The price could be a little less costly for a smaller company.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product, and the price is so affordable
Reviewed on 10/2/2023
The best piece to me was taking scheduling, time off requests, availability, and budgeting and...
The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.
Pros
I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.
Cons
I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.
Alternatives Considered
Microsoft ExcelReasons for Switching to 7shifts
I already have excel and used it prior, but I needed something that was much more advanced.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
First time using 7shifts
Reviewed on 28/12/2023
Still working to make it work. Will see how it goes. It’s our first round in implementing.
Still working to make it work. Will see how it goes. It’s our first round in implementing.
Pros
Everyone is able to see their shifts in real time and all in one place
Cons
Ease of using the platform is if there. Some things are not user friendly. Can’t print unless published etc
Response from 7shifts
Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is anything we might be able to help with, find us at [email protected].
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great user friendly software
Reviewed on 27/9/2024
I used it for years because the company I worked for scheduled our shifts on it. It was so easy to...
I used it for years because the company I worked for scheduled our shifts on it. It was so easy to pick up shifts or trade them with other coworkers if I needed to. I liked it and was sad when I changed jobs and no longer got to use 7shifts for my scheduling.
Pros
Being able to pick my own schedules each week and it was easy to do. Very user friendly to add, drop, and trade shifts.
Cons
I had no problems with it, so there are no cons for me.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My excellent experience with sevenshifts as a café owner
Reviewed on 21/12/2022
Overall, completely satisfied like I said, their technology is very easy to use mobile friendly...
Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.
Pros
What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.
Cons
Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked
Alternatives Considered
HomebaseReasons for Choosing 7shifts
Didn’t know anything about homebase it was used by the previous person. I try to get in there and start using it switching over and it was just a headache so I just looked for a new system start fresh and this one was just doing easier and glad I did.Switched From
HomebaseReasons for Switching to 7shifts
So there’s a ton of different products out there seven shifts is a reasonable price and it had the features I needed for my industry so I looked at several products, but I focus on what they what features they had and what my priorities were at the time and it matched- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accessible and responsive team behind this accessible and invaluable app!
Reviewed on 13/12/2022
I've had a great experience with this app! From the team responsiveness to the ease of use and...
I've had a great experience with this app! From the team responsiveness to the ease of use and onboarding employees, to the reporting and tracking
Pros
team responsiveness if there is ever a question or problem, upgrades, ease of use, GUI
Cons
Some of the features are a little hidden
Alternatives Considered
Microsoft ExcelReasons for Switching to 7shifts
Great features, ease of use, GUI, team, ability to grow my company seamlessly- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
7Shifts review
Reviewed on 13/12/2022
Very positive. The software is intuitive and easy to teach others. Plenty of functionality
Very positive. The software is intuitive and easy to teach others. Plenty of functionality
Pros
Ability to easily upload a new employee, set their parameters, and schedule them. Ability to message and communicate with staff easily. Ability to create labor projections and review vs actual.
Cons
Inability to stack and sort employee shifts on a given day.
Alternatives Considered
HotSchedulesReasons for Choosing 7shifts
Relative cost of 7shifts. Great demo and easy of implementingSwitched From
HotSchedulesReasons for Switching to 7shifts
See above- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best scheduling / timesheet app to date!
Reviewed on 31/8/2021
Support has been amazingly helpful and all around compassionate. Makes us happy to feel like we're...
Support has been amazingly helpful and all around compassionate. Makes us happy to feel like we're a part of a community where our concerns are heard.
Pros
Responsiveness. Ease of use. Employees not complaining for once!
Cons
With scheduling, we have staff that want to have the same recurring shift week to week. This changes often so having a template for a time period versus just a person is proving difficult. Staff keep saying "but I thought that was my shift every week?" What's happening is, they offered their shift to someone else so when we copy the prior week to a new week, the wrong employee gets assigned the shift. This is getting hard to manage.
Need the ability to print out day schedules the same way weekly ones look. We print our schedules out daily and assign breaks from them plus we leave notes about the day. Currently the only option to print a day view is in list mode and that does not show you visually where holes in scheduling are. We did find a way around it by printing the day view from the manager dashboard but that prints out the website not just the schedule.
We close out pay periods but they are still just sitting there as open, so that's confusing.
I wish we could name our group chats and create multiple versions with the same people. We like having group chats around topics to keep messages separate and easy to reference.
Response from 7shifts
Thanks for the super detailed review. Please feel free to share this directly with our team at [email protected] so we can work with you to make these suggested improvements!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Still learning the ropes, but seems decent
Reviewed on 7/3/2022
Pros
We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far.
Cons
The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need.
Alternatives Considered
DeputyReasons for Choosing 7shifts
We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase.Switched From
HomebaseReasons for Switching to 7shifts
Deputy charges per employee.Response from 7shifts
Thanks for the review Allison! We are confident that our optimal labor tool is going to be a game-changer for your restaurant and our team is here to support your.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stacked and Folded Social House Review of 7Shifts
Reviewed on 31/8/2021
Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the...
Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!!
Pros
Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.
Cons
Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful.
Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.
Reasons for Switching to 7shifts
I liked the way it looked, the ease of learning it and the great support staff when we first started!!! Their patience and understanding was just awesome!!!Response from 7shifts
Thanks for the review Chris!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A good product with room for improvement
Reviewed on 19/3/2024
Pros
The scheduling portion is pretty easy. I like that I can copy from one week to the other, and that I can get a "warning" if someone has asked for time off or is not available. The newer on-boarding package features are really helpful. I like that we can add time off policies. The announcement feature is nice and I like and that it has read receipts. There are quite a few features to 7shifts, and I don't even use all of them, but it's nice to know they are there. Overall, 7 Shifts helps me to keep organized and streamline my processes. It saves me a lot of time!
Cons
I like to print off the time off calendar so my staff can see who has time off, but it is not currently printer friendly. I have to take a screen shot of the page, then crop it and print. I wish the calendar could be downloaded as a PDF.
We often have glitchy issues with the 7shifts app. For instance, I never get notified of time off requests, even though I have push notifications and email turned on. My staff often tells me that they can't swap shifts because the app is glitching out.
I also wish that if an employee is flagged "sick" for their shift, but their shift got covered, that the app would not send me, and the person who is sick, notifications that they haven't punched in for their shift. That is very annoying.
I am not a fan of the new time clocking reports they are trying out. It is confusing and does not provide a clear picture of total hours nor can I print off a time sheet for someone to correct. It's not a good "update" at all. I think 7shifts has so many features, and they seem to be always adding new ones, that they might be having a hard time optimizing the ones they already have.
Response from 7shifts
Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.
- Industry: Fine Art
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Shift into 7shifts
Reviewed on 2/2/2024
An uncomplicated, user friendly design that provides me with access to real time information as its...
An uncomplicated, user friendly design that provides me with access to real time information as its input and relates to my job.
Pros
A clean, well designed program that anyone can learn to use.
Cons
As with any and all scheduling systems these days the updates can be slow to finish and problematic if not applied after business hours.
Response from 7shifts
Thank you for your feedback, we greatly appreciate it!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, accessible, quick,multifunctional toll done GREAT
Reviewed on 25/11/2023
Pros
Seeing the schedule, access to your pay stub and seeing how much you made after your shift with tax taken out ( depending on your state)
Notifications when schedule changed. Notifications when your shift starts in an hour 🙌, access to pay stubs easily, you can see whos scheduled when and get their contact as needed . Also great for communication between the team!
Cons
Not sure if its something on our end ( probably is) but we changed systems and now use spot on . And we no longer can connect timesheet or or see the paystubs.. cant verify vlock in. Its not connected.
Weve been told it will take 2 weeks to transfer everything over and its been over 2 - 3months . Not sure if thr system we use doesnt want to connect or if its something on our admin office end .
Response from 7shifts
Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 25/3/2024
Pros
I really like the communication aspect, as well as the opportunity to give employees independence in arranging their schedule with “time off” and “availability”
Cons
It is sometimes slow and lagging, which makes it difficult to communicate with employees at times.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
7 Shifts Critique
Reviewed on 19/3/2024
Very good can’t say much negative about it
Very good can’t say much negative about it
Pros
Ease of use. Very simple to create schedules and send to the team
Cons
Doesn’t always update in real time for clocked in team members
Response from 7shifts
Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Maximize Efficiency: Unlocking Potential with 7shifts
Reviewed on 26/3/2024
It is great for scheduling and team communication. There are lots of additional options as well...
It is great for scheduling and team communication. There are lots of additional options as well that we are looking forward to implementing.
Pros
This app is not only incredibly user-friendly but also impressively efficient. With its intuitive interface, I've been able to streamline scheduling processes, saving valuable time and ensuring seamless communication with my staff. The real-time updates and notifications help to foster a more cohesive and productive work environment.
Cons
We have experienced occasional glitches or technical issues but they were resolved quite quickly.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
7 Shifts is Great for Service Industry!
Reviewed on 21/3/2024
Pros
7 Shifts does a fantastic job of creating an easy space for communication, scheduling, and employee accountability.
Cons
Some of the payroll and tip pooling functions can be a bit limited for us.
Response from 7shifts
Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] for any extra feedback or questions.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Tips and horrible employee reports
Reviewed on 21/3/2024
Solid except for reporting sorting by employee first name.PLEASE CHANGE TO LAST NAME!!!
Solid except for reporting sorting by employee first name.PLEASE CHANGE TO LAST NAME!!!
Pros
Ease of use, employee accessibility, real time sales update
Cons
EMPLOYEE SORTING BY FIRST NAME! EMPLOYEE SORTING BY FIRST NAME!!!
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We love hearing about how 7shifts has impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to [email protected] or [email protected] for any extra feedback or questions.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simple and efficient
Reviewed on 19/3/2024
Pros
Ease of use and effectiveness - real time messages/shift updates that can reach multiple users.
Cons
Wish time clocking management was part of the free membership.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great scheduler for a food & beverage business.
Reviewed on 26/3/2024
Pros
Ease of use between desktop and mobile, with the features I need in running a cocktail bar.
Cons
The events feature, which I use heavily can be a little glitchy.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use for both managers and employees
Reviewed on 29/3/2024
I give it 9.9/10 becuase it is very user-friendly and correctly predicted the needs of managers and...
I give it 9.9/10 becuase it is very user-friendly and correctly predicted the needs of managers and employees.
Pros
Streamlined scheduling with templates, drag-and-drop, copy-forward options
Improved communication with built-in messaging tool
Restaurant-specific features (payroll, reports)
Cons
Potential integration issues with third-party apps.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Way to Schedule and Track Hours
Reviewed on 18/5/2024
Pros
I love how easy it is for me to check my schedule, update my availability, put in time off requests and communicate with team members. It’s super easy for our team to stay connected.
Cons
I don’t like that it will log me off randomly, since it is something that I use every day. I also don’t like that the hours tracker has just stopped working. It was a great way to track my finances and budget.
Response from 7shifts
Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to [email protected].
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Just BE Kitchen review
Reviewed on 25/5/2023
Overall been a good experience
Overall been a good experience
Pros
It is easy to use and has made things easier with the Toast integration. We switched from Jolt to 7 shifts and have much more control over metrics and tying everything together with the Toast integration. Task lists are easy to create and use. Event calendar helps us communicate events to staff
Cons
Labor tracking and scheduling hours are confusing and dificult to determine how those numbers are calculted. They dont align with Toast, so we can never figure out how 7 shifts system is coming up with the labor numbers from the schedule. It is difficult when salaried employees are included on the schedule and Toast caluclates differently
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Satisfied user
Reviewed on 10/9/2023
I am happy that is syncs with Toast.
I am happy that is syncs with Toast.
Pros
Ease of access to message staff, see who is punched in, make changes in real time. The announcement feature and the log book feature.
Cons
The budget tool is very confusing and not easy to navigate.
Reasons for Switching to 7shifts
Cost- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
7 Shifts is Great!
Reviewed on 5/1/2023
I have had a very good experience with the usefulness and ease of use with 7 Shifts.
I have had a very good experience with the usefulness and ease of use with 7 Shifts.
Pros
7 Shifts allowed me to schedule and communicate with my employees, track vacations and track labor costs for the restaurant.
Cons
I think that the labor cost tracker could be updated in order to better separate BOH and FOH labor costs as separate entities.