Absorb LMS Reviews

had it for 3 years. our requirements were basic - no hr integration, no e-commerce, short term users, few courses. yet when we were faced with their sudden requirement for us to move/"upgrade" to their new system that contained functional and design continuity problems from the system version we were using, we were told that our problems would not be fixed due to the fact that not enough other customers had "voted" for the same issues to be fixed. that was a dealbreaker. :(

The onboarding has been amazing. The support we have received from [SENSITIVE CONTENT] has been amazing. She is very knowledgeable and has a lot of patience.

The overall experience with Absorb has been very supported from the sales team, the on-boarding and technical assistance. As novices moving into the E-Learning space, the Absorb Team showed a great deal of patience answering some questions more than once, even the most mundane.

My company has been using Absorb 4 since 2012, and we've been mostly happy with the functionality and ease of use. The learner interface is very intuitive. Only downside for our institution was the inability to "hide" completed courses from the My Courses list. That has been fixed in Absorb 5, which is very good news. Administrators find the Admin interface fairly easy to use, but again we're excited about seeing the changes that come with Absorb 5.

We are able to have people pay for courses.

Overall it's ok. Again we were really disappointed about the department/sub-department functionality. So if you are using Absorb for multiple clients not just internally then beware. It is definitely easier to see how many users we have in the system, who has taken what courses, our popular courses, and course evaluation scores which for us are all important KPI's. overall great value for the price.

We have had an absolutely wonderful experience with Absorb thus far. There were a few temporary hiccups along the way with our account manager. This has all been fixed since. The absolute best part of the experience besides the software is our Client Success Manager, Taylor. I do not know if we could have stayed with Absorb as long as we have without him. He is the ultimate reason we have chosen to stay so long.

(note: this review is based on our experience using Absorb 4).
At ARRIS, Absorb powers ARRIS Academy, our centralized location for all things training serving both internal employees as well as external customers. The platform has performed very well, maintaining consistent up time and performance while serving the diverse needs of our organization. Using the eCommerce integration and curricula, we have successfully launched certification programs so that customers and employees can demonstrate their proficiency in our products and thus demonstrate a marketable skill. We have also utilized the curricula feature to easily mass-enroll our employees in mandatory trainings; based on this success, we are exploring other forms of automated enrollments, particularly for onboarding new employees. Working with Absorb has been a great experience. Overall, the customer service is top notch. The team has worked with us to provide SSO and learner import solutions which not only reduces the overhead in Admin time but it also provides a more seamless user experience.
In my first year at ARRIS, we have rapidly grown in our reliance of Absorb, turning it into a company-wide hub of training needs. As such, we have experienced a lot of 'growing pains' as we discover the limitations of the current version of the platform. In particular, the reporting capabilities leaves a lot to be desired. There's no way to run a report on courses which also includes sub categories. In addition, a report on employees and their training records cannot be produced on a single page; one has to click within each employee to see what she/he has done.
Admin permissions is another area that is lacking. In order for somebody to create courses intended for a specific audience, he/she has to have the ability to affect all courses. It would be ideal to grant only very specific permissions for given category and also prevent he/she from performing specific actions for a given course. These are just a few of things that contribute to a lower score in ease of use as it does make the job of an admin more difficult than it needs to be.
As good as customer service has been, there have been times where there have been lengthy gaps between emails or phone calls and our delayed upgrade to Absorb 5 which brings down the score a bit. We are excited to see what the capabilities are of Absorb 5; we hope for many enhancements that improve the experience for all users.

Absorb is a solid LMS and a great solution compared to any alternative we examined from a cost/benefit perspective. Things that are cons are more than made up for by the pure breadth of functionality available for the price, and they're very very good at taking customer feedback and making improvements to their product. I'd be comfortable recommending them to any business looking to start up a new LMS or replace an aging in-house system.

My overall experience with Absorb LMS is amazing. As a user and a teacher, Absorb LMS organized my task. It provides awesome features that made me gain time and effort, such as tracking participants' attendance and performance. The electronic signature has also personalized the experience for all users and is a unique feature. Though Absorb LMS still needs improvements in some areas, It is still one of the best software I used for E-learning and virtual classroom management. Highly recommended!!!!

As the current admin I inherited this system and have learned how to 'manipulate' it for my needs, but except for the low-cost I would hesitate to recommend anything outside our own customer service experience.

Absorb is so powerful and easy to use. The company itself is great to work with. Their customer service staff is so nice and friendly, and the project manager and account manager I worked with helped me every step of the way. The interface is gorgeous and importing your learners is a snap. I love that Absorb has built-in quizzes that I can create in seconds. I also love that I was able to work with Absorb's designers to customize the branding for our company. Creating certification programs and badges was easy. You can upload or link to practically any type of media. Customized reports can quickly be generated. Grouping learners into categories to deploy specific training is also painless. You can create contest, polls and gamify the learning experience. Ultimately, Absorb is fast, easy, gorgeous and even if you're a staff of one or two (like me) you can easily manage hundreds of learners and dozens of online courses. I love Absorb!

I appreciate the personal relationships we have at all levels within Absorb. Along with consistent communication and asking us what would make this product better.

With Covid19, Absorb LMS has been invaluable! We were able to continue training our staff remotely while keeping them safe at home.

Our experience with Absorb has been outstanding! Through this process we have run into several issues and questions. All of the support team has been great to work with. The help desk tickets we have submitted have all been resolved in 24 hours or less. Amazing!

We have had great success with this platform and they listen and implement our recommendations

Overall we are happy with the platform and ability to customize it for our clients.

Awesome! Great team, great documentation, timely responses to help requests - all great stuff!

After searching for over 6 months, our organization (research institute at a University) happily landed on Absorb. We use it for about 300 internal employees, and around 100-200 external clients.

It is fantastic. The learner interface is intuitive and smooth: we recently held a workshop with 80 participants from 38 different countries (many languages, a range of backgrounds in technology), and everyone easily navigated through the system to the content.

For company use, the data Absorb gathers feeds directly into our professional development and performance review cycles. Also, we integrated the sign-on with our internal ADFS server, so the users' credentials pull from pre-existing systems.

Support is super responsive and thorough; every ticket I've submitted they've addressed right away and resolved most.

The downsides of the product: not many. The 'tiles' on the home page are extremely useful, and I wish it were easier to make custom tiles on our own, but anything custom has to be made by Absorb support (example: link to an external site; changing the look/logo on a tile). Reports from assessments or exams take a little getting used to, as well as a few quirks around course structures or limitations. But none of the drawbacks are insurmountable.

Overall: I'm a huge fan of Absorb, and would highly recommend it for anyone in the 200-1000 employee range.

I have been using the Absorb LMS for a few years, and have been very pleased with their platform. It is user-friendly, offers a great range of features, is well-supported and highly customisable. The training program setup and course creation process has been easy to learn and manage. I especially appreciate the reporting features which are very user-friendly and provide meaningful data. I also think Absorb has done a great job of creating an online community of customers which is a great resource for ideas and best practices.