Absorb LMS Reviews

Fantastic customer support
Easy to use design
Quick import of new learners
Easily upload any type of multimedia
Customizable interface for branding
Out of the box solution at a reasonable price point
No extra IT or web developer support required

It would be great to:
- Quickly switch between Admin and Learner to see a course
- Create a "test" user who can take courses over and over again just to test functionality without having to enroll, un-enroll and then re-enroll
- Show and disable the contest feature (without having customer support perform this function)

Ease of use as both a learner and administrator. ADP integration and automation. Learner and Admin portals load quickly and are responsive. Excellent support and implementation experiences with quick turn around, and constant updates and improvements in the pipe line.

Limited assessment options when it comes to answer types. Reporting structure takes a bit to get used to. Setup takes quite a bit of time investment, but pays off with future proofing the system.

Customer support has been dedicated and addressed our concerns, however much of the FAQs are only in text format with no video or other engagement methods to demonstrate walk throughs.

Limited functions, does not allow us to connect learning direct with learners since it has a 'firewall' type sign on mechanism that does not connect hyperlinks to courses. Authoring tool very limited, and searchability is difficult for admin and users.

Absorb is a great platform and very user friendly and easy to use!

sorting order in resources could be improved

Pre built templates are wonderful for admins.
User friendly UI experience.

N/A no cons at this time.

We have enjoyed the software and experience.

I love the options and the customization abilities.

There are so many options that it starts to get confusing as to which features are the best for our usage

In our search for a LMS we had an opportunity to look at many of Absorb's competitors and it became very clear, very quickly how easy it was to navigate the system for both the end user and the administrator. Along with ease of use, each window is crisply design to feel innovative and supportive.

There were so many options for how to use Absorb to move our e-learning products and on-line learning, we had difficulty deciding where to start, because we wanted to do everything in the first month.

It is designed for all kinds of learners and organizations no matter you are a large corporation, mid-size business, or small business. It has made it easier to develop and manage training programs for both external and internal shareholders. Its main focus is on lining up learning needs with the demands of the business. It inspires business productivity. It empowers organizations all over the world to deliver training efficiently.

It is pretty expensive. Its tech support is not able to solve an issue. Sometimes, it does not do reporting at the level that you need it and results in reports that require much more manual work to meet the requirements. Also, dashboards of repotting have various column options that make it difficult to see information in one place. It lacks versioning. Thus, whenever you update a course, you will have to re-enroll all users. It has limited assessment options. So it should more options so that learners will have various paths leading to the same goal.

Support from the company is great and always willing to improve features and design. They really listen to their customers.

You can't pull reports for instructor-led classes and online classes at the same time for a total picture.

Easy to navigate, implement, and set up on the backend. User support is great.

Haven't discovered anything yet that I dislike. Would love the option to unpin courses from a user page in an easy way.

Absorb is really easy to use and navigate. We purchased it for the ability to have "department" or sub-companies. We provide training materials and the platform to our clients so having a multi-tenant LMS was critical. I love the ability to customize colors and layout for various clients. The onboarding process was pretty smooth and the staff is attentive.

My biggest disappointment was that that the multi-tenancy or segregating by departments did not function as we expected causing us to have to adjust our offering and prices for clients. When assigning courses you can only assign to a whole or sub-department, you can exclude. So if 99 customers get the library and one doesn't, you have to allow 99 clients instead of just restricting one. When restricting departments they can manage only the users and courses within their department. However, this does not apply to the mercury module, Global Resources, Competencies, Categories, Message Templates, Ecommerce, and Public Catalogs. So we had to disable access to department admins for these features otherwise they would see other departments (clients) information which is terrible!!!! So instead we have to manage all of these features for our clients. So every time they want a billboard changed we have to do it for example. It puts a lot more management on our behalf that we weren't expecting. other little things we don't like are:
-no course number field
-can't control the order modules are consumed ina chapter only the order of the chapters.
-can't change the reports on the dashboard or re-order it
-resources don't have a thumbnail- makes them look empty/incomplete
-no place for text on the home dashboard.
-roles are not department-specific
-can't change password expiry beyond 7 days
-task functionality is way too basic
-no ability to integrate tasks or due dates with calendars

The Admin interface is very user friendly. It is easy to create and publish a course in minutes to reach my learners immediately. The dashboard reports has been my favorite item recently. I am able to create and share specific dashboards that are impactful to our internal business units. Reporting is also a key feature for our admins. We are each able to create, save and share specific reports as well as have them sent on a re-occurring basis, saving us time and energy.

Initially, the course creation set up was a bit daunting, many pages to flip through. However, Absorb has updated the process and the Admin interface and changed its functionality to more align with a daily Admin. The update was well planned and thought out so that it did not disrupt any functions I was currently using.

Creating and development course content in a straight-forward and simple manner. Enjoy making quick edits and updates to published courses. Ease of importing courses from various types of APIs. Support staff is very attentive and helpful with students and system issues. Administrator back end is very flexible and easy to use. Enjoy using the "impersonate" feature, which can identify problems quickly. Like that the framework of Absorb is still under development, which allows for new innovations, looking for ways to improve and stay relevant.

Reporting features still need a bit of development to allow for more control and options for what should be saved in the report export document. Giving more options for data being displayed by a student transcript. Some features of pulling data from the metrics can be a bit tricky.

While working with the Absorb team we were able to fully customize an Learning Management System to fit the needs of our small company within the clinical trials space. We initially worked with a great implementation team who were very supportive in meeting with us each step of the way to gather the proper requirements for our final product. Once we were satisfied with our finished product we were able to easily introduce the software to our employees to use with minimal training required. We continue to be very pleased with the level of customer service Absorb provides when we have a new inquiry or suggestion for improving our employees' experiences.

The only con to Absorb's software was that they did not have a full suite of course content that met our needs in terms of internal training. We were able to work around this feature by uploading course content through another provider which was easily imported into our current system.

Overall, I love the ease of use of Absorb. The platform is very user friendly, integrates with everything we need, and has a great user experience. I also appreciate the customer service/tech support team, as well as our CSM and account manager. The company has 24/7 support. I always know someone is there to help when I need it and in a timely manner.

Really, I have no cons. It would be nice to have a "bulk" edit feature. Something that would allow me to make the same change to multiple courses at one time.

The ease of adding courses, content and attaching relevant material to this cannot be overlooked and for me is easily just one of the items most enjoyed. The built in workflow allows me to take my video production and related documents and attach them to a course that can be distributed to my users in a matter of minutes.

Nothing really stands out as a negative. One area for improvement would be exporting reports - It would be nice to be able to customize the look and feel of reports in the tool before exporting, and it is a minor issue as a lot of this can be done via the Excel export anyway.

Love the interface. It’s very easy to use, especially once you get the hang of it. There are so many features packed into the system, even in the mobile versions. Having a mobile version is a big plus due to many of our learners using iPads and the like.

Reporting and exporting reports seem to not work quite as well as we would hope, though it isn’t a deal-breaker. It would be nice to have a way to have a test view of what your learners see. Either by toggling or just a link to preview before everything’s finished.

Ease of use.
Can't think of 40 characters.

Reporting is VERY Lacking.
eCommerce Cart is VERY lacking. Cannot purchase different quantities of different products. Need 5 Widget Courses & 2 Dohicky Courses. Takes 2 different transactions to purchase.

DO NOT expect SUPPORT Assistance !!

Flexibility to adapt the solution to our specific needs and it's reliability. Our "rep" is very accessible and very helpful to bring solutions to our concerns.

the fact that we lost the file manager in the new admin interface and the search engine (not very efficient)

The ease of use. From the administration side to the Learner Experience, the system is very user friendly and easy to follow. The creation side provides the agility to create course and materials for a variety of needs

Missing some way to capture attendance digitally. For instance, on Instructor Led Courses a user could access the course and mark their own attendance rather than having an administrator have to complete it manually for each class.

Ease of use. Everything is easy to find and the options make sense.

When bugs are introduced, they don't always get fixed very quickly.

Blatant Media developed such a forward thinking interface that it hasn't needed a refresh the last few years. This is a positive, not a negative. I've been both an admin and a user of the system and it's really nice to know everything is going to be laid out the same even after not using it for a few months. Very future proof. The responsive capabilities of the user end are really top-notch as well. Great for blended learning as well as complete "eLearning."

Support is just okay. I think they outsource their support and it's not always super efficient.

Intuitive, slick interfaces on both the front and back end. Easy to use and administer. User experience was fantastic. Highly responsive team addressing any concerns or issues.

Any cons that we ran into were dealt with in short order, and we were a relatively small client! Great customer support made this a dream process.

The built in workflow allows me to create a course that can be distributed to my users in a matter of minutes. Easily upload any type of multimedia, its UX and UI. is magnific. can access all function very easily whether you are a student, an instructor or an admin. keep a running list of enrolled and completed courses

The calendar could be better.. need more integration with other comercials calendars, Requires deep technical experience for Customize this system, does not allow to create a data repository per student in a simple way, it is not an integrated talent management system. Reporting features, they need to improve them a lot, . The administrative functions are dificult to navigate and there are steps that are unnecessary in several of the processes.