Hubstaff

4.6 (1,382)
Time tracking with screenshots, for remote teams

Overall rating

4.6 /5
(1,382)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.5/5

93%
recommended this app
Sort by

1382 Reviews

Jisselle
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used Hubstaff for over 2 years

Reviewed on 4/11/2020

I love it! Still use it and recommend to other colleagues.

Pros

I like that it comes with the integrated time doctor, detailed reports for the team activity & productivity, as well as the recruitment Hubstaff Talent platform, I'd say it's the best remote hiring platform. Have found many employees from there.

Cons

There's no payroll integration with Payoneer. It's tough to do payroll with limited options.

Alternatives Considered

TimeCamp, Monitask and Clockify

Reasons for Choosing Hubstaff

The freelancer platform was better. Upwork is too costly to post jobs.

Switched From

Enterprise Suite

Reasons for Switching to Hubstaff

Hubstaff Talent & Task Manager.
Dejan
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Productivity booster

Reviewed on 29/7/2019

It is a great product if you spent some time explaining the advantages to your colleagues. Otherwise, I might be seen as a tool that violates personal privacy and narrowly measures company productivity.

Pros

easy to use, stable desktop app, great visualizations and statistics, many possibilities for integration with another tools

Cons

some functionalities within this product are not fully customizable (e.g. idle time is set to min of 5 minutes), more flexibility would be great (e.g. you can`t enable or disable idle timer or disable manual adding/editing records within specific project/task.

Response from Hubstaff

Hi Dejan,
Thanks for your feedback!

We absolutely agree that it is important to have a conversation with your team in regards to the software and its capabilities to ensure they are on the same page and do not feel that it invades their privacy.
We understand that this type of conversation can be difficult and time consuming so we put a guide together to help with the transition https://support.hubstaff.com/transition-your-business-to-hubstaff/

If you have any questions feel free to reach out to our support team and we will be happy to help.

Thanks again!
Sarah

Chitrangna
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

hubstaff to track time when team is working from home

Reviewed on 19/3/2023

Pros

Hubstaff is an exceptional time-tracking and employee management software, particularly ideal for remote teams. Its broad range of features empowers businesses to efficiently manage their employees' productivity through various functionalities including time tracking, activity monitoring, team scheduling, and project management. Its user-friendly interface makes it easy to use, while its reporting features furnish valuable insights into employee time usage. Furthermore, the software integrates seamlessly with other popular tools like Asana, Trello, and QuickBooks, making it an excellent choice for businesses seeking to optimize remote workforce management and productivity.

Cons

reporting features can be challenging to set up and use, and its UI isn't very intuitive. Additionally, Hubstaff's pricing plans can be costly for small businesses and startups, making it less accessible for those on a tight budget.

Diane
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Constantly Rated As Poor Productivity Even When Working Hard

Reviewed on 5/2/2019

My overall experience with this software is a very poor one. While I appreciate what you're trying to accomplish with the software, especially for remote employees such as myself, it just isn't working out for me personally. As I said earlier, it's going to wind up costing me my job because the software is telling my management that I'm not working when I am. The software also doesn't account for things like needing a lavatory break or taking our (legally required) paid time breaks. If I were to take my 30 minute paid time breaks every day, my productivity would just sink into the teens. There's also no way to account for meetings or times I am on the phone where I am still being productive and working but since I am not clicking anything or typing it thinks I am sitting doing nothing.

Pros

I like the way Hubstaff is designed. It's intelligent and user-friendly. It's sleek and very polished and up-to-date with modern design standards and as a user I am easily able to access the dashboard and different features and see the differences in productivity from minute to minute, see the screenshots, see the tracking points, etc. From the perspective of direct user experience, it's ace.

Cons

However, my qualms with Hubstaff far outweight its superior design structure. The program, to me, is broken. No matter how hard I work, I have never had a day above 40% productivity - and that only happened once. I am usually rate in the mid to high 20s, even on days when I am busting my butt to get work done. I don't know why I am having these problems with the software, because I know I am working, I know I am getting work done, but why am I being rated so poorly? This software is going to wind up costing me my job, and that makes me furious.

Response from Hubstaff

Hey Diane,

Sorry you aren't having a good experience. Let me explain how Hubstaff tracks activity, and if you still think you should be getting a higher score, please contact our 24/7 support team at [email protected]

Your activity levels may be lower or higher depending on your responsibilities. Manual and mobile time tracking can also lower your productivity levels so include a note to your employer letting them know what you were working on. Here is a helpful article about how activity levels are tracked: https://support.hubstaff.com/how-are-activity-levels-calculated/

Margarita
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hubstaff ensured a smooth working process.

Reviewed on 22/1/2023

I have had a great overall experience with Hubstaff. It is an intuitive and user-friendly platform that is easy to use. I have found the features to be helpful in tracking my team's progress, setting goals and monitoring their performance. The customer support team has been very helpful in answering any questions I have had. Overall, I have been very pleased with my experience with Hubstaff.

Pros

Hubstaff is perfect software for tracking your team's work performance, productivity, and time. It's a great way to ensure that everyone is on the same page and working hard. It also allows you to monitor progress and make sure that tasks are being completed on time and with high quality. With Hubstaff, you can easily review time cards, manage projects, and set up reports. It also offers a wide range of features such as activity tracking, goal setting, and team collaboration tools. With Hubstaff, you can make sure that your team is staying productive and on track.

Cons

There was nothing that I did not like, it was a very efficient product for me.

Jordan Mark
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hubstaff, one of the best tools and companion you can have as a wfh worker or a virtual...

Reviewed on 18/2/2023

My overall experience with hubstaff has been great and exceptional. I have used it for more than a year for different clients and I barely had any issues with it in the long run.

Pros

The ease of use of the software and how easily accessible it is even without having any knowledge on job trackers and also the fact that you can easily update the recording on the time in case there is an error that happened on the middle of the job.

Cons

If there is one thing I would nitpick about hubstaff despite the software is being really good for what it offers is that, it tends to malfunction when it's turned on for a really long time specially when I am rendering an overtime.

Alfred
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

task management checker for every business

Reviewed on 29/3/2023

Pros

i like the time trucker feature with hub staff this has helped to know how many hours have employees worked i pay accordingly hence simplifying decision making process. its easy to use and to install on phone am able to prove task even when am home.

Cons

week customer support team as they take time before responding to inquiries

Carlos
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hubstaff is really helpful, especially if you're managing employees remotely

Reviewed on 10/3/2023

9/10 overall, pretty good

Pros

time tracking

Cons

user interface is not easy to use or to navigate

hassan
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

my review on hubstaff

Reviewed on 22/3/2023

Pros

i like the pretty simple payroll available, am able to make my staff payroll in short time, i like the employee time management, its very easy to use and user friendly

Cons

They don't offer free vision for learning and customer team take long to respond to questions

Response from Hubstaff

Hello Hassan,

Thank you for providing us with this review of Hubstaff. All of our new customers are able to get a 14 day unlimited trial when they first start to use the platform, allowing them to fully explore what our platform has to offer before committing to Hubstaff. I will share the feedback about the response time internally as well, in order to improve our service going forward.

Raymond
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective time tracker

Reviewed on 5/2/2023

Hubstaff has been positively received by businesses and individuals as a reliable time tracking and project management tool. Its accurate time tracking, customizable settings, and integration with other tools make it a popular solution for remote teams. Some users have also noted its user-friendly interface and helpful customer support.

Pros

Hubstaff is a time tracking and project management tool designed for remote teams. The software offers accurate time tracking with features such as screenshots and activity levels, making it easy to monitor employee productivity. Hubstaff also integrates with a number of project management tools and includes features for invoicing and payment processing. Its user-friendly interface and customizable settings make it a versatile solution for businesses of all sizes. Additionally, the mobile app allows for easy time tracking on-the-go. Overall, Hubstaff is a great choice for businesses looking to streamline their time tracking and project management processes.

Cons

some users have reported that Hubstaff's screenshots feature, while useful for monitoring productivity, can be intrusive for some employees. Additionally, some users have reported issues with the accuracy of the time tracking feature. However, it's important to note that these experiences may vary and it's always recommended to do thorough research and testing before making a decision on a software solution.

Arman
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Delivers on the promise

Reviewed on 2/2/2020

When I started working as a freelancer I tested most of the most famous time tracking software services out there. I always ended up coming back to Hubstaff! The free plan was perfect for starting out, and now it also works perfectly for our small team. And we hope the same will happen once the company grows bigger.

Pros

The ease of use and the fact it's so feature-rich. They have many integrations and even offer API for custom implementations.

Cons

I'd like to have the ability to set different pay/bill rates in different currencies, regardless of the primary currency set at the Organization top level.

Alternatives Considered

Toggl Track

Reasons for Choosing Hubstaff

Hubstaff has more features and better fit for our purposes.

Switched From

Toggl Track

Reasons for Switching to Hubstaff

Hubstaff has more features and better fit for our purposes.
Eberechi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Monitoring Remote Workforce with ease

Reviewed on 19/7/2020

Hubstaff makes it extreme to monitor my remote workforce.

Pros

Hubstaff makes it very easy to mange my remote staff. The screenshots keeps me up to speed on what each developer is working on. The activity level helps me to monitor how much each developer is putting in and they get an immediate feedback from me.

Cons

The reporting for hours worked can be made easier to get to.

Response from Hubstaff

Hello Eberechi, I hope this message finds you well. Thank you for using Hubstaff for your remote workforce. We're glad you are having a good experience.

Luis Daniel
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome tool to track productivity

Reviewed on 2/8/2019

Pros

This is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks

Cons

I don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Response from Hubstaff

Hi Luis,
Thanks for the feedback!

It is great to hear that you are enjoying software and screenshot feature.

In regards to the pricing model we understand that our current pricing model may not fit everyone which is why we are adding a per user plan shortly.

If you have any questions feel free to reach out to our support team and we will be happy to help.

Thanks again!
Sarah

Mark
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Insightful employee time tracking and benchmarking

Reviewed on 20/7/2020

I enjoy being able to benchmark specific tasks across my team to see how much time it takes to complete a specific task in order to coach employees that work slowly or have lower activity levels.

Pros

I like that Hubstaff tracks employee activity percentage, takes screenshots of their screens and integrates with Trello and QuickBooks.

Cons

I dislike the lack of integrations. I would like to display Hubstaff time tracking in my Salesforce dashboard so that I can have a single pane view of everything going on in my business.

Response from Hubstaff

Hi Mark, thanks for sharing your thoughts! We want to make Hubstaff as helpful as it can be for everyone, so your feedback is highly appreciated.

Verified Reviewer
Overall rating
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A honest review for Hubstaff - Time tracking app

Reviewed on 8/7/2021

It has it flaws, but in overall we like using Hubstaff because of all the options it provides.

Pros

The best thing that we've found out in Hubstaff that by adding the tasks in Asana they can appear in the time-tracking app. Also after doing the tasks the work time automatically gets posted in the Asana. That's a time saviour.

Cons

Some terms are different from the other apps and at some point, it's very strict that you can't put down custom task/to-do names in the app itself where the time would still count like in Toggl.

Alternatives Considered

Toggl Track

Reasons for Choosing Hubstaff

This app has screen tracking, better integrations.

Switched From

Toggl Track

Reasons for Switching to Hubstaff

This app has screen tracking, better integrations.
Tiana
Overall rating
  • Industry: Media Production
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Perfect for remote work and task tracking

Reviewed on 23/6/2022

Pros

Hubstaff makes remote work easy. It can be easily installed on a computer and used immediately by employees. The time-tracking and task management is the appeal of the software. Both users and managers are able to check-in with their daily progress for task and time management. In the simplest sense, Hubstaff is an easy way to track employee productivity.

Cons

Aside from screenshots being taken a tad too often (which can feel invasive for users), the one improvement I'd suggest is more of a real-time update on the dashboard of reported hours. Sometimes there is a delay in an employee's time reporting causing discrepancies between managers and workers. In addition, productivity reports are not always accurate. It seems the productivity reporting bases stats on how often a Hubstaff user moves their mouse, which isn't always indicative of timespent.

Response from Hubstaff

Hello Tiana, thank you for leaving this detailed review of our platform, along with your proposed improvements to the platform.

There can be times where there is a delay in the upload of time tracked to our servers - with that being most of the time being the case when the user's time tracker is not able to temporarily upload its tracked data to our servers. If and when this occurs, it will mean that the time tracked by the affected user will only be displayed on the organisation's account once the connection can be made and information uploaded.

Hubstaff measures activity percentage by taking the time during which activity was detected - via mouse or keyboard - and calculating that as a percentage from the total time spent tracking. Naturally there will be legitimate reasons and business needs for which activity may be lower, such as during calls or meetings. It is possible to create specific projects on Hubstaff with that in mind, where you can disable activity tracking.

Leri
Overall rating
  • Industry: Writing & Editing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Hubstaff is a great time tracker for remote workers

Reviewed on 19/7/2022

Hubstaff is a easy program to use for time tracking. It is ideal for anyone working remotely. It has many other useful features for program managers and payroll - which requires playing around with the features to get to understand where everything is. But if you just want to log time, it's easy to use and anyone can do it.

Pros

Hubstaff's time tracker is great and convenient to use. Having a Chrome extension available makes it even better as the tracker is available right in my browser so that I can pause and resume time tracking easily when needed.

Cons

Despite all of the reporting options available, it can sometimes be difficult to find where to get an overview of the hours worked for a specific time period (using dates). I had to look through all the sections a few times to find it. I also don't like that it goes idle if you're not physically using the mouse - such as when I'm in a Zoom meeting (which is still work). Even though you can still count those hours, they still negatively effect the productivity score.

Response from Hubstaff

Hello Leri, thank you for providing us with this detailed review of our platform! The "Time and Activity" report would be the best report for you to use, in order to get the time worked by a specific member of the organisation, for the period of time desired.

When it comes to the idle time that Hubstaff records, it does record the time during which there is no activity recorded by the user, via the usage of mouse and/or keyboard. If you find yourself in meetings where you are going idle too often, you may want to consider increasing the idle timeout from the default value of 5 minutes to a different one to better suit your needs.

Additionally, when it comes to the activity percentage calculation, it is possible for the activity of certain projects to not be counted towards the overall activity calculation. So, a project called "Meetings" could be created, with the activity tracking disabled for it, and that could be used specifically for tracking time to meetings.

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Reason To Change

Reviewed on 31/7/2020

We have used Hubstaff for 4 years to track our remote staff and have no reason to change to another provider. It is well establsihed in our business processes and we upgrade plans as we add more team members. Onboarding new team members is very, very smooth.

Pros

We create tasks in our Project system (jira) that appear in Hubstaff for the team member, they start the clock and we pay on that time spent - simple.
There is a Dashboard to see who is working on what task at any time and lots of reporting.
The project task gets the time spent reported back for project tracking/costing.
We get 10 minute screen shots if there is a concern over productivity. I also use that to get a sneak peek on their design ideas if a client is calling me on progress and sometimes I'll suggest a change in direction.

Cons

We tried to interface with Quickbooks by Customer by Task but Hubstaff couldnt handle that. We do this via the tracking in Jira (which includes Hubstaff time by Task anyway).

Response from Hubstaff

Hello Michael, we are happy to be at your service! Please don't hesitate to message us at [email protected] for any technical inquiries. Our team will be happy to assist you. Thank you and stay well.

Ray
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cenedex Software Solutions - Hubstaff Review

Reviewed on 4/6/2019

Hubstaff has been our preferred platform to track all of our employee hours and tasks for a very long time, and we are extremely happy with the results in helping us organize our work flow and management.
We have been able to realize the ease in a long standing promise of transparency to our customers by sending frequent, detailed reports on the hours of developers on client projects.

Pros

We especially love about hubstaff is the newly released "Hubstaff Tasks" function which allows us to track the task along with the time taken for each user. As a software company that prides itself in transparency, our clients truly appreciate seeing how their money is spent, and Hubstaff offers them the perfect easily-exported PDF files.

Cons

Rather than what we like least, we recognize that each platform is a growing and developing business, and Hubstaff has show us that they are constantly improving to meet customer needs.
To this extend I would love to see these improvements in the next major update:

1) To be able to connect one-single project to multiple integrations at a time, for example to Hubstaff Tasks as well as Quickbooks.

2) To be able to upgrade a single user or owner to a higher plan, so as to take advantage of the higher tier benefits.

3) To be able to edit Immutable times from external integrations, in the case of Human error in selecting projects or Tasks.

Willy
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool to track productivity

Reviewed on 23/7/2019

It’s a pretty reliable program to track productivity and allows you to work with employees remotely. Every supervisor who works with employees remotely should have this. It makes your work so much easier and it is very affordable.

Pros

I find Hubstaff to be very useful especially in project management. Tasks can be clearly outlined for each agent and it helps you get reports on my agents and productivity increases because I can now closely follow up with the individual agents who are having trouble delivering. It’s a very easy software to use with a clean User Interface. I especially love the “Hubstaff Tasks” function as it helps me track the amount of time agents take to complete certain tasks and this is very useful information in project planning, I can now get a better estimate of the time required to carry out tasks from previous records. I haven’t had the chance to use the mobile app but it’s good to know there is that option which would be very useful when on the go.

Cons

Hubstaff has been splendid and it offers a lot of features, I’m really satisfied with it, maybe in a future version, the software could include a real time option for the reports.

Response from Hubstaff

Hi Willy,
Thank you for taking the time to share your feedback.

It is great to hear that our software is helping you with all of your time tracking needs.

We really appreciate your kind words.

Warmly,
Sarah

Patricia
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Hubstaff is a great payroll tool for small businesses and beyond

Reviewed on 15/2/2022

Best one we have used so far

Pros

The software does a great job of integrating users in tasks to be completed as well as tracking their time on the computer.

Cons

More than once the system has not allowed users to clock in their time and it has to be manually input by management. Also the time tracking cannot be customized to your payout schedule.

Response from Hubstaff

Hello Patricia,

Thank you for providing us with this detailed review about our current offerings.

Working on different tasks and allowing time tracking on various devices for those is one of the main aspects of our application, and we are always looking at ways to improve our offering, in that regard. We are happy to hear that you are happy with what we currently provide.

Regarding the issues that you've had in the past, in terms of team members being unable to clock in time, there could be a number of different reasons for that to be the case.

The best thing to do, when this situation arises, is to get in touch with our support team - either via live chat through the www.hubstaff.com website, or via email on [email protected], in order for us to troubleshoot the issue for you and ensure that it doesn't happen again.

Our live chat team is available for support 24 hours a day, over the weekdays, and response to emails typically takes less than a business day.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

used it daily for 13 months for my remote job

Reviewed on 25/11/2022

Pros

i managed to work remotely with this app and my manager introduced this software for me and showed me how its amazing tracking for time and some screenshots being taken to assure to the boss that work is in progress

Cons

i would say alittle bit should include a warning to the employee that he is being tracked by some managers, lucky for me my manager told me the way it goes but you can be tracked with out your consent if you don't know this app and start using it

Response from Hubstaff

Hello,

Thank you for taking the time to submit this review of Hubstaff. We are happy to hear that you have enjoyed your experience on the platform.

Please be advised that Hubstaff aims to provide transparency both for the person(s) tracking time, as well as to their organisation's management, about the information being tracked in displayed on Hubstaff as a result of the tracked time. This is why the same information is available to both parties on Hubstaff, so both are in the clear as to what information has been tracked and is available on Hubstaff.

Additionally, it is the case that the person tracking time has to manually start the time tracker on their computer, or other device, when the time time tracking is to be done, in order to it to happen.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hubstaff allows you to go from reactive to proactive management

Reviewed on 26/3/2019

Overall I've been quite happy with it and have yet to find a tool that is as useful for time tracking.

Pros

Most time tracking software doesn't give you the depth of data that Hubstaff does. They justify this by saying that "if you can trust your staff, no monitoring is necessary". The reality is that remote teams have a hard time staying on top of who is working on what and who needs help. PM tools only go so far, but seeing where staff are struggling in real time allows us to be pro-active about priorities and getting everyone the information they need to get the job done without having to wait for them to ask.

Cons

There are some minor issues, like no currency conversion on staff pay rates. This negates the value of a lot of the reports when running an international team. I often wish the integrations with PM and accounting tools went a bit further so that time data could be pushed to those to get reports outside of Hubstaff.

Kissara
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

A great software for time tracking!

Reviewed on 1/11/2022

Pros

Hubstaff is great software for the time tracking. I am just a user but when comparing it to other time- tracking software I've used in the past, Hubstaff is less complicated and easy to handle/manage, especially when it comes to adjusting time. It can be intimating at first, but using it on a daily basis proved to be easy.

Cons

Sometimes it doesn't reset after 24 hours so the time for the new day gets added to the previous day.

Response from Hubstaff

Hello Kissara,

Thank you for taking the time to provide us with this detailed review of Hubstaff, we are happy to hear that overall your experience has been a positive one on the platform.

When it comes to the time tracker not having its time reset at the start of each day, the most likely cause for that is a temporary connection issue - affecting the connectivity between your time tracker and our servers.

Typically, the time tracker will refresh at the start of each day, at midnight local time. If, however, this doesn't happen, it will mean that the time tracker is in an offline state. That's not too much of an issue, though, as Hubstaff is well equipped to track time in an offline state as well.

Your time will be accurately recorded and uploaded to our servers, the next time the connection can be made. Feel free to reach out to our support team, should you have any prolonged issues with the time tracker itself.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best that we have found

Reviewed on 9/1/2019

We use Hstuff to run our entire business. We would be lost without it to track time on projects and employees hours.

Pros

Able to track time per task/project
Able to monitor time spent and activity levels of employee
Able to monitor screenshots and change frequency of them being taken
Great customer support
Able to manage a global business with workers working from their home (no need for office)
Able to track employee's hours/activity

Cons

I have seen instances where staff overseas used a program to create mouse movements and keyboard strokes to mimic activity levels but this is minor because actual work output and screenshots tell who is using them. I wish that Hstaff would tell me when this occurs but they cannot due to slander/liability if someone is fired.

Response from Hubstaff

Our software does detect if something "not real" was done instead of real mouse or keyboard moves. We are able to look at the user's logs and let the owner know whether or not we see anything like this.