CrashPlan Reviews

It is cheap and offers unlimited cloud storage. That is the only reason we purchased a subscription of this software in the first place.

Crashes a lot of times, does not upload the whole bank of data, very slow to make a backups, never completed the whole backup.We find it to be useless for our uys case.

Until recently, Crashplan for Small Business was very reliable.

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders.

My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1.

We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone.

I used Crashplan for almost 2 years, as a client to backup all my clients data on local servers. the menus are simple and yet complex and when the time comes and you need to recover your data the process is very simple and quite fast (depends of course what size of backup data files you have)

Does a lot of problems with Very old OS (windows XP for example) sadly as a company that have some very old software that don't work well on win7 and above the Crashplan didn't work good on them.

the Price is little bit high compare to other products in the market

I used CrashPlan for nearly 8 years at home for multiple users. Easy to use software and super customizable.

They dropped all market share for home users and only have the small business line now for home users. Prices jumped. Left for another vendor.

The free plan offers really great features, being able to backup to a separate computer has been in-valuable. With the paid-for option offering an even better service, letting you backup directly to CrashPlans cloud servers.
Restoring to previous versions is also super simple, with a simple-to-use user interface it really isn't hard to figure out. Also, restoring is a very quick process, much faster than other backup programs I've used in the past.
The initial installation and continued maintenance of CrashPlan is also very straight-forward, taking virtually no time at all to do either.

The biggest negative of CrashPlan is the sheer amount of resources it takes up on your PC / MAC to get these back ups done. On a pretty powerful machine you can sometimes notice a very slight lag.
Integration with other firewalls can be a pain, especially if using a more obscure and not-well-known brand. Also, the web interface doesn't work on some web browsers, which isn't a big problem for me, as I solely use Google Chrome. But it may be a sticking point for other users.

They have good support and their website has good online support.

Several times over the past year the s/w just disappears from my computer and I have had to reinstall it. Code42 acknowledges that sometimes this happens. The only way I know this happens is that I get an email saying "your computer has not been backed up for <n> ways". The price has also doubled. The s/w also seems unable to complete the backup if scheduled to run only during off hours. I have opted to quit using it when my monthly subscription expires this month and replace it with a less expensive, faster and more reliable product.

Managing hundreds of computers (and the data within each) can be an enormous task, but CrashPlan organizes and manages this need impeccably. Users tend to dislike this kind of program, because they often involve interruptions of slowdowns during their work (while it backs up their files), but CrashPlan does this seamlessly behind the scenes as a non-intrusive background process. Now, any of our user's computer could crash hard, and we'd be able to recover it in very little time and with very little effort.

There's little to dislike. I wouldn't mind if it cost less, but the price is reasonable if you're protecting data of even modest value.

I like that it is always running in the background, backing up as people work and make changes to files. I feel secure knowing my data is encrypted and stored offsite. The software and portal are very easy to use. Customer service and Tech support are great too.

There is not much to not like with this software. It just works and does what it says it does. If you have older servers, they don't support Server 2003 so that could be a disappointment.

I am a software consultant for a fortune 100 company, and they have rolled out CrashPlan to all the macs. The software just runs..and never stinks CPU to back up your machine. You never have to worry about the software...it just does its job and backs you up. Highly recommended.

when on VPN, CrashPlan still attempts to back you up...I wish there was a feature that would sense that you are on VPN and throttle or delay the backups (a setting, not everyone would like this feature)

Software had an amazing design. You could use an an existing old computer as a backup drive for your other computers on the network and share it with additional family members.

this was new and different from competitors

Also - the software subscription fees is quite affordable

With cloud services coming on and advent of networked machines, expecting that Crashplan would continue to offer more differentiating features

CrashPlan will backup your entire server regardless of size for virtually nothing. I can't believe they can do it for such a nominal fee.

This seems like a stupid thing, but I really wish they would auto-send me my invoices each month. I have to reconcile my credit card statement and turn it in to our accountant who requires supporting documentation, and it is a bit of a hassle signing in to get the invoice when they could easily set it up to email me each month.

They nail the endpoint backup thing! The new features they have added are great for certain uses cases, such as legal holds and insider threat monitoring.

Would love to get away from the need for an on-premises appliance while still keeping the security that we get with the appliance. Would save the inconvenience of constantly updating and patching to keep up with all the latest and greatest. Would also love to have a native app rather than a Java based app.

Once installed on the computer or server you would like backed up you never have to touch it again really. I've now installed this on 6 different machines in our business that I wanted to be backed up offsite and it works seamlessly and effortlessly. It runs in the background and has tons of settings in which you can modify how you want the backup to occur. You can choose which files, how often, when, how much bandwidth to use, how much CPU to use, and does it with ease.

I can't really come up with much of a con really. I use this as a company expense so that makes the price easier to swallow but I can still see this being useful for a single user at home as well.