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244 Reviews
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CrashPlan is King
Reviewed on 17/2/2016
We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint...
We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint backup solution. The true beauty of it lies in its stealth, simplicity and reliability. The easiest way to get end users on board with new technology is with technology that is invisible to them. Some of our users ask periodically if the backup is even running because they don't see anything. This is music to the ears of IT professionals.
For around $1/week per user, you can't beat the quality, reliability and the value of CrashPlan PROe. The latest versions (5.x) are rolling out many new capabilities that we are excited to take advantage The home version works just as well for your personal devices, too.
Pros
It does everything it claims to do, and it does it quickly, quietly and seamlessly. The administrative console is easy to use and navigate. After the environment is up and running, maintenance and administration is minimal.
Cons
There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Good software for individuals but not recommended for business with a lot of data.
Reviewed on 13/1/2023
Not good. Did not solve the business problems of needing a cloud/offiste backups. We stopped using...
Not good. Did not solve the business problems of needing a cloud/offiste backups. We stopped using it.
Pros
It is cheap and offers unlimited cloud storage. That is the only reason we purchased a subscription of this software in the first place.
Cons
Crashes a lot of times, does not upload the whole bank of data, very slow to make a backups, never completed the whole backup.We find it to be useless for our uys case.
Alternatives Considered
Microsoft AzureReasons for Switching to CrashPlan
We only chose it for cost efficiency but later we had to go back to Azure doe to the quality of service.- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer Beware of Recent Changes to the Services for Small Business !
Reviewed on 23/5/2019
I have spent days on the phone with their technical support management to no avail. They do not...
I have spent days on the phone with their technical support management to no avail. They do not offer a solution, and have no plans to correct or back out this potentially devastating change.
Pros
Until recently, Crashplan for Small Business was very reliable.
Cons
I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders.
My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1.
We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone.

- Industry: Entertainment
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An Effective way to backup your Data on the Cloud and your local network
Reviewed on 7/1/2020
Overall Crashplan feels very solid and professional way to protect your data
Overall Crashplan feels very solid and professional way to protect your data
Pros
I used Crashplan for almost 2 years, as a client to backup all my clients data on local servers. the menus are simple and yet complex and when the time comes and you need to recover your data the process is very simple and quite fast (depends of course what size of backup data files you have)
Cons
Does a lot of problems with Very old OS (windows XP for example) sadly as a company that have some very old software that don't work well on win7 and above the Crashplan didn't work good on them.
the Price is little bit high compare to other products in the market
Alternatives Considered
Backblaze B2 Cloud StorageReasons for Switching to CrashPlan
Recommended by a colleague- Industry: Computer Software
- Company size: 201–500 Employees
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
One of the best backup software
Reviewed on 20/3/2016
Because your data is very valuable, you need to take care of how you handle it. You want to secure...
Because your data is very valuable, you need to take care of how you handle it. You want to secure your computer, with password and encryption, but you also want to make sure you won't lose anything. Your computer may be under warranty but if the hard drive break, you will lose all your data. You may receive a virus, delete a file by mistake, or overwrite the wrong version of a document.
But, if you are not an IT pro, you don't have much options. Crashplan is so easy to use, that anyone can go on the website, purchase a subscription, and install the software, in minutes. If you manage your company, you can have a business account and manage your employee data, without any specific knowledge.
Finding an online backup software is easy, but one that you can leverage from a single user to thousand of user, from personal to a large corporation, Crashplan is one of the best.
Pros
Schedule
Versioning
Remote Recovery
End-User management
Bandwidth Management
Encryption
Easy-of-User
Cons
If you have to pay 120$ per computer per year, you may look at alternative that gives other features. Sometimes, Dropbox is enough.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
CrashPlan has proved to be invaluable for our organization
Reviewed on 4/5/2016
We use CrashPlan PROe in a hybrid cloud model with the server in-house and the store points in Code...
We use CrashPlan PROe in a hybrid cloud model with the server in-house and the store points in Code 42's cloud. We moved from local store points to the cloud because the cost made sense and we could stop buying onsite storage as our needs increased. We backup all of our mobile users with PROe and it really has been great for us. The console gives us plenty of insight into which machines are not backing up or having issues. We can control all of the client variables (versions, speed, network interfaces, etc) from the console and push out the setting to our clients individually or by orgs.
Pros
The master console! All settings and controls for all clients are configurable from one console. The reporting is great and gives us great insight as to how much data is on our client machines and who to scold when thier music folder is 500gb. The fact that if one of my Executives is traveling and gets their machine stolen or lost and being able to just download the app and sign in on a new machine and start restoring thier data is AMAZING. We had that happen, Mac stolen in London enroute to a big pitch for new business. He called me in an absolute panic. In a 5 minute phone call we had the data he needed for the meeting restoring to a new machine that he had just purchased at the Apple store, when he left the Apple store he had all of his data back, with 1 FIVE minute phone call.
Cons
In previous versions Java usage was a bit out of control, but they have had that fixed for a few versions now, so no cons at all.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best solutions we've chosen.
Reviewed on 2/3/2017
We had a backup solution in place for a number of years. We've finally decided that we needed a...
We had a backup solution in place for a number of years. We've finally decided that we needed a change. We spent time evaluating a number of different vendors. Eventually we decided on Code42 Crashplan. There support was great throughout the deployment and it is great with their continued support of their product.
Pros
Legal hold feature. Ability to lock down controls from administrator level and prevent users from not backing up. Ease of use for the client as well as the administrator console.
Cons
Night mode was removed from newer versions of the console.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Utility
Reviewed on 2/3/2017
Before starting with my current company I had not heard of Code 42 CrashPlan. I know of them now!...
Before starting with my current company I had not heard of Code 42 CrashPlan. I know of them now! They application is very easy to deploy and even easier to maintain. We deployed the application to over 150 field sales associates with little or no input or assistance from the help desk. The application is almost self maintaining. We have used the restore functionality on many occasions and have been successful in keeping our field sales associates technologically ready and current.
Pros
Ease of deployment
Ease of use
The support team
Cons
The movement from Cold Storage could use a little more work.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Endpoint backup without the endpoint pain
Reviewed on 30/6/2016
We have several mobile users and if you have ever tried normal backup software you know that it can...
We have several mobile users and if you have ever tried normal backup software you know that it can be difficult. With Crashplan it just sits on the system and does what it does best, backup the laptop. No admin interaction is needed. New version? No problem, auto updates if configured. Users can restore a file by themselves.
Pros
Just works, low admin overhead.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
It works, but the home user option has been discontinued.
Reviewed on 15/1/2019
Pros
I used CrashPlan for nearly 8 years at home for multiple users. Easy to use software and super customizable.
Cons
They dropped all market share for home users and only have the small business line now for home users. Prices jumped. Left for another vendor.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Used to be better
Reviewed on 22/4/2021
Crashplan used to be a better service before Code42 bought it and made changes. It used to just...
Crashplan used to be a better service before Code42 bought it and made changes. It used to just work in the back-ground more or less hassle free. Now it is another tech service that you need to manage. I would no longer recommend Crashplan and am moving to another service.
Pros
The interface is clean and intuitive. Data de-duplication seems to backup lots of files efficiently even if you re-organize your folder structures. Upload and download speeds are generally good.
Cons
Back-up used to run automatically, but changes to the app in 2020 made it so that the app constantly logs outs so that you have to enter your password and run a back-up manually or nothing is backed up. If you do run a back-up manually, sometimes the app will now log you out before your back-up has finished. Worse still, if you move or delete a large number of files in a short time the app treats your computer as a new device and starts charging you for two devices resulting in being charged double. This is hard to fix because customer support isn't very good.
Alternatives Considered
CarboniteReasons for Switching to CrashPlan
When I signed up Crashplan was very economical, has a free feature for backing up programs to your own devices, worked in the back ground consistently and reliably and was generally hassle free. None of that is true any more. I miss what Crashplan used to be.- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CrashPlan does exactly what it needs to do
Reviewed on 9/6/2017
We no longer need to manage our backup infrastructure. CrashPlan takes care of this. Previously,...
We no longer need to manage our backup infrastructure. CrashPlan takes care of this. Previously, with Windows Backup, we needed to periodically purge our backups because when using a network location, Windows Backup can't do versioning. So we'd end up filling terabytes of storage of the same files over and over again. CrashPlan fixes this problem for us!
Pros
CrashPlan is really easy to use. I love using it because I can backup to another computer for FREE! The only part of the app that is pay is if you want to backup the the Code42 cloud. If you don't use the cloud, you get easy & free backups! The versioning is also really nice. We can restore a file from any point along it's life. CrashPlan is used to backup our general file server, our email server, and our SQL database dumps. I can centrally restore any file from any server from my location. We migrated to CrashPlan from Windows Backup. It took a lot of overhead out of our backup procedure. CrashPlan has also saved our files from Virus' on a few occasions. With the outbreak of Ransomware, CrashPlan really helps save our files from being encrypted.
Cons
CrashPlan is written in Java, which means, it's pretty much the only reason I have Java installed. Supposedly, a non-Java client is coming, but who knows when or if that will happen. It is also _really_ difficult to manage on a headless server. You basically have to create a SSH tunnel, then from a separate computer 'fake' out that installation of CrashPlan into thinking it needs to connect through the SSH tunnel. Done properly, your desktop CrashPlan will connect to the CrashPlan backend on the headless server. It would be really nice to be able to manage a headless server without any SSH tunneling, or port forwarding, or any of that.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The cheapest backup solution, but be patient to backup or restore
Reviewed on 19/10/2018
Overall, Crashplan is a wonderful software for individuals getting into Cloud storage or looking...
Overall, Crashplan is a wonderful software for individuals getting into Cloud storage or looking for an alternative to offsite backup. It provides a fundamental experience with setup for beginners, but lacks the higher end competitors. Additionally, in an emergency event, I would not expect CrashPlan to be first priority for a restore. I would use CrashPlan as a last means of backup/ restore.
Pros
The cost for this backup is what most people value. The option to encrypt your backup prior to sending it to Crashplan's server is comparable with other high end backups. The option to backup to multiple other devices also makes CrashPlan one of the very few backups that allow you to multi-backup to different sites, machines, or other users using CrashPlan.
Cons
The time to backup a 1TB drive could take well over a month (My experience). It never tells you when all files are completely backed up, but continuously keeps backing up. The software does not tell you if a backup has failed or cannot pend. Overall, great value for a small business with 5 or less employees, however, if your a larger company, I would look else ware.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Backups made easy
Reviewed on 29/11/2018
Pros
The free plan offers really great features, being able to backup to a separate computer has been in-valuable. With the paid-for option offering an even better service, letting you backup directly to CrashPlans cloud servers.
Restoring to previous versions is also super simple, with a simple-to-use user interface it really isn't hard to figure out. Also, restoring is a very quick process, much faster than other backup programs I've used in the past.
The initial installation and continued maintenance of CrashPlan is also very straight-forward, taking virtually no time at all to do either.
Cons
The biggest negative of CrashPlan is the sheer amount of resources it takes up on your PC / MAC to get these back ups done. On a pretty powerful machine you can sometimes notice a very slight lag.
Integration with other firewalls can be a pain, especially if using a more obscure and not-well-known brand. Also, the web interface doesn't work on some web browsers, which isn't a big problem for me, as I solely use Google Chrome. But it may be a sticking point for other users.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Regularly just disappears from computer
Reviewed on 22/9/2022
Not reliable or cost effective.
Not reliable or cost effective.
Pros
They have good support and their website has good online support.
Cons
Several times over the past year the s/w just disappears from my computer and I have had to reinstall it. Code42 acknowledges that sometimes this happens. The only way I know this happens is that I get an email saying "your computer has not been backed up for <n> ways". The price has also doubled. The s/w also seems unable to complete the backup if scheduled to run only during off hours. I have opted to quit using it when my monthly subscription expires this month and replace it with a less expensive, faster and more reliable product.
- Industry: Higher Education
- Company size: 501–1,000 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Code42 CrashPlan; keep your data safe.
Reviewed on 25/2/2016
In higher education, students are reliant upon the ability for the faculty and staff to produce and...
In higher education, students are reliant upon the ability for the faculty and staff to produce and support a quality product, which is their education. In order for this to happen on a consistent basis, the staff and faculty must be able to do their jobs. Data must be available all the time. But in the real world, the ongoing battle rages between those on the outside who have a desire to disrupt work with the motivation of making a profit at other's expense. There is also the battle of hardware failures, and user errors to name a few. There is so many ways to lose data, it's amazing we are able to accomplish anything at all. Enter Code42 CrashPlan. We started using this product several years ago. We started using this product several years ago. We were on a tape backup system that honesty was a poor excuse for data backup. From request to recovery was at least an 18-hour turnaround time. And recovery was a crap shoot at best. With Code42 CrashPlan, turn around is only limited by the amount of data being recovered. The more data to recover, the longer it takes to download. And 95% of the time, recovery is completed in 30 minutes or less. There have been times we were hit by ransomware viruses, but because of CrashPlan, the encrypted data was replaced in a matter of a few short hours. So we are extremely pleased with CrashPlan. We have it deployed to over 1000 machines including some servers. Training users was not a problem. The software uses very little resources which is always a plus.
Pros
Reliable backups, not dependent on platform. Peace of mind. Easy data recovery 24/7. It in your hands and in your control.
Cons
Not cheap, but well worth the expense.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Phenomenal Live-Saver with Little Downside
Reviewed on 8/2/2019
Pros
Managing hundreds of computers (and the data within each) can be an enormous task, but CrashPlan organizes and manages this need impeccably. Users tend to dislike this kind of program, because they often involve interruptions of slowdowns during their work (while it backs up their files), but CrashPlan does this seamlessly behind the scenes as a non-intrusive background process. Now, any of our user's computer could crash hard, and we'd be able to recover it in very little time and with very little effort.
Cons
There's little to dislike. I wouldn't mind if it cost less, but the price is reasonable if you're protecting data of even modest value.
- Industry: Design
- Company size: 11–50 Employees
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
Simply the Best
Reviewed on 14/4/2016
I am shocked by the number of people that do not have any backup whatsoever, and even more shocked...
I am shocked by the number of people that do not have any backup whatsoever, and even more shocked when their only backup is a manual "copy from here paste to there every 6 months".
Whether you are backing up your family photos, music, documents, receipts or business information, project files and work, you will find Crash Plan to be the best option both in terms of usability and cost.
I've personally restored files from crash plan off of backups of computers that I no longer have because they failed, up to 2 years earlier. I back up my whole house. Offsite and every day. It's automated and you only pay around $6 a month so there is no excuse not to do it.
Pros
Peace of mind! I have over 1GB of photos as I am an avid amateur photographer of my kids and other things. I also take lots of video. It's all backed up.
All of my tax returns, anything is there backed up. I've had computers die, built a new one and then adopted an existing backup so it doesn't have to redo 500-800GB of data all over.
Cons
It can take some time to initially seed your backup if you have close to 1TB or more. And the connection depends largely upon your internet connection quality.
The cons are not a show stopper for me. I might miss one or two files being backed up from time to time until the next day.
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great backup software that is Fast, Secure, easy to use and Invisible to the user
Reviewed on 10/11/2017
Secure, Offsite Backup that is protected from ransomware. The services is extremely easy and they...
Secure, Offsite Backup that is protected from ransomware. The services is extremely easy and they have great tech support for questions.
Pros
I like that it is always running in the background, backing up as people work and make changes to files. I feel secure knowing my data is encrypted and stored offsite. The software and portal are very easy to use. Customer service and Tech support are great too.
Cons
There is not much to not like with this software. It just works and does what it says it does. If you have older servers, they don't support Server 2003 so that could be a disappointment.
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crashplan is always there and running to back up your mac
Reviewed on 15/6/2018
backups with out fuss
backups with out fuss
Pros
I am a software consultant for a fortune 100 company, and they have rolled out CrashPlan to all the macs. The software just runs..and never stinks CPU to back up your machine. You never have to worry about the software...it just does its job and backs you up. Highly recommended.
Cons
when on VPN, CrashPlan still attempts to back you up...I wish there was a feature that would sense that you are on VPN and throttle or delay the backups (a setting, not everyone would like this feature)
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Crashplan individual and family plan is. great
Reviewed on 1/5/2021
Pros
Software had an amazing design. You could use an an existing old computer as a backup drive for your other computers on the network and share it with additional family members.
this was new and different from competitors
Also - the software subscription fees is quite affordable
Cons
With cloud services coming on and advent of networked machines, expecting that Crashplan would continue to offer more differentiating features
- Industry: Consumer Goods
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
Plug and Play functionality with worry-free backups.
Reviewed on 16/1/2018
Pros
CrashPlan will backup your entire server regardless of size for virtually nothing. I can't believe they can do it for such a nominal fee.
Cons
This seems like a stupid thing, but I really wish they would auto-send me my invoices each month. I have to reconcile my credit card statement and turn it in to our accountant who requires supporting documentation, and it is a bit of a hassle signing in to get the invoice when they could easily set it up to email me each month.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great endpoint backup product with some key
Reviewed on 17/10/2017
Pros
They nail the endpoint backup thing! The new features they have added are great for certain uses cases, such as legal holds and insider threat monitoring.
Cons
Would love to get away from the need for an on-premises appliance while still keeping the security that we get with the appliance. Would save the inconvenience of constantly updating and patching to keep up with all the latest and greatest. Would also love to have a native app rather than a Java based app.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Good backup cloud solution
Reviewed on 7/12/2019
Overall I like CrashPlan. It has been a reliable option for storing documents on my computer...
Overall I like CrashPlan. It has been a reliable option for storing documents on my computer daily. It can be used for more than one computer and as long as it is connected to the internet it will store you documents in a cloud.
Pros
I like that it runs in the background when I schedule it to. It can easily store documents from more than one computer and is easy to set up. Retrieval of information and documents is easy and allows you to select some or all of the documents.
Cons
It is hard to get a hold of any customer service representatives. If there is an issue its hard to resolve quickly.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does exactly what it says and backs up the data you need securely in the cloud.
Reviewed on 21/5/2018
Pros
Once installed on the computer or server you would like backed up you never have to touch it again really. I've now installed this on 6 different machines in our business that I wanted to be backed up offsite and it works seamlessly and effortlessly. It runs in the background and has tons of settings in which you can modify how you want the backup to occur. You can choose which files, how often, when, how much bandwidth to use, how much CPU to use, and does it with ease.
Cons
I can't really come up with much of a con really. I use this as a company expense so that makes the price easier to swallow but I can still see this being useful for a single user at home as well.