Rootstock Manufacturing ERP Reviews

Connectivity with Salesforce is great when set up correctly.

Case support is slow response and no updates along the way to keep you in the loop on how things are going.

Well structured program with amazing visibility that seamlessly works with Salesforce to provide an overall platform solution.

Any implementation is difficult but the customer service from the onboarding process was a huge help.

The flexibility to different scenarios and user friendliness of the UX.

The wording, some terms can be missleading, either in some error messages or on the field names.

I appreciate the support that comes with it. While it is user friendly, there are times when I need assistance, and customer support is always quick and thorough and makes things easy to understand.

No cons that I can speak about. I have only been using the ERP for just over a year, so there may be components that I have yet to explore, but no complaints on everything that I have used to this point.

The fact that Rootstock is integrated with Salesforce makes customization easy for someone with Salesforce Admin experience. Nearly all of our business practices reside in one system now. We can provide users with information/data they could never access before. Rootforms is a great and easy-to-use printing solution. Customer Support is very helpful (although sometimes vast time zone differences can affect response times in some cases).

Because of our particular needs, we needed way more customization in Rootstock than anticipated. Our Go live date was pushed back twice and we still ran into dozens of issues upon Deployment due to these customizations. Also, almost every time there is a fix for one of our outstanding issues, we are told to upgrade to a newer version, upgrading then causes several new issues.

It is flexible and dont need any customization, you can able to find an answer for your all business options. Their training portal is really well structured, and they are helping you for your any problem very quickly from their community page once you create a ticket. It impacts your daily workload since it has cloning ability of pleny records once you need to create the similar ones.

Only I have difficulties to manage app authorization for the user profiles, but it is not due to Rootstock, I think it is the due to structure of Salesforce and this program has hundred of special fields due to nature.

Rootstock is a full-featured ERP for a mid-tier manufacturer / distributor. Since we already use Salesforce, we were able to use existing admin / technical staff for the implementation and support of the application. Like other Salesforce applications, it is easy to customize along certain vectors such as adding additional fields to existing objects, and the native Salesforce reporting tools are very good.

Performance is slow in certain areas. This is true of many Salesforce applications, but should be optimized more here. With a smaller user base, you can't simply Google an issue you are having and find the resolution like you can with more established ERPs like SAP or Oracle or Netsuite. There aren't many implementation partners, although we found a good one. There should be more out-of-the-box reporting.

That it's on Salesforce. This makes it a truly remarkably customizable product. Instead of having to change your business processes to match your software, you can change your software to match your business processes. That's a truly powerful thing.

Set up can be daunting. Because it's so customizable it does require time devoted into building it out. Fortunately, because it's built within Salesforce, the tools you have to help you customize it are relatively easy to learn.

They are some really awesome features....Inventory related.

The accounting/finance modules are improving (RS working very hard to make better), but this area was definitely an "afterthought" during production of the ERP....but vastly improving. The fact that there are not any standard financial reports is amazing to me. RS is working on that as well.

You can use it anywhere anytime you want

I think everything is good so for me personally nothing I don't like about RS.