OneDesk

Helpdesk & Project Management Software - in one application

Overall rating

4 /5
(3)
Value for Money
3.5/5
Features
4/5
Ease of Use
3/5
Customer Support
4/5

100%
recommended this app

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3 Reviews

Bobby
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reviewed on 8/5/2017

Rakesh
Overall rating
  • Review Source

Overall rating

Good solution to combine voice of the customer with product management

Reviewed on 4/5/2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Using as a service desk but unfortunately not the most ideal

Reviewed on 16/9/2022

Pros

There is automated timesheet tracking for each tickets.

Cons

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Alternatives Considered

Jira