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3 Reviews
- Industry: Government Administration
- Company size: 51-200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reviewed on 8/5/2017
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Review Source
Overall rating
Good solution to combine voice of the customer with product management
Reviewed on 4/5/2011
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros
For a first-time user of the product, I thought support was excellent
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Using as a service desk but unfortunately not the most ideal
Reviewed on 16/9/2022
Pros
There is automated timesheet tracking for each tickets.
Cons
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
