Logi Ananlytics Fails fto support security updates
While the product Logi Info has more horsepower than we needed and costs more than we should have spent to develop reports, once it's set it works well. The huge downside for us and the reason we had to leave Logi is that the support team was unable to resolve a security requirement enforced from our data source (Salesforce - TLS 1.1 encryption). The support team spent more than 2 months to try and resolve and was unable to resolve during that time.
We had bought into the product and was able to develop what we needed with the help of one of their premier partners, dbSeer. However looking back, the costs were too much and the development method employed may have been the reason we were unable to meet what should have been a simple security requirement.
Unfortunately we lost out in a big way by terminating our relationship in advance of the contract expiration and lost out on what to us is a large sum of money. On top of that Logi support required us to purchase additional software in hopes to remedy the situation but it didn’t and we were unable to get a refund. All said and done, Logi refused to refund the amounts we believed through their failures was due to us.
So all in all were not happy that we had to quickly scramble to get another solution in place before the security requirement expired. The only good side is that Salesforce gave us multiple grace periods which was so helpful so we could find something else that would work for us.
A small non-profit that we are probably made a bad decision in the first place partnering with Logi. Partly our fault but when it came to being there for us and taking responsibility Logi left us in the cold.
It can do anything you want it to do with ones data as long as you don't mind the development costs.
Complicated relationships with data sources that make it very expensive to maintain and support gave up on us when we needed them the most.
Logi is Great
Great rapid development tool
Excellent experience with Logi as well as their employees. The support we receive is exceptional in every way, for customer support to our account manager, Logi employees go above and beyond for their customers.
The ability to develop quality web application in a very short period of time.
Nothing at the moment that would make me not use the product
LOGI Info is a GREAT product
Customers love it!
Love the support team! They really go the extra mile in addressing questions and concerns.
Brings users functionality they need with minimal impact on our development team.
Some updates have broken previously saved dashboards and reports, requiring us to rebuild or write extra scripts to fix.
Our dashboards are able to provide vital information to our clients to make a positive impact on our rural communities.
Need ability to have a logi element create a temp table that I can query using sql data layer for multiple panel views.
Love this product!
Logi has added amazing value to our product
Next Gen Analytics
Easy to use
Logi Info - Going down the drain
Payroll, HR, A/R, Analytics, Business Intelligence, Reducing Overtime, reducing expense, etc.
I have 4 years of experience using the tool. Used to love it when they had good support. But, they have changed support models. They used to help you over the phone. Now that love is gone. If you need a hint or tip, you will need to submit a ticket, wait 8 hours, and get a response by mail. Normally, that response will only open up another problem, so you'll need to wait again for another email response.
I do not like their new support model. You cannot develop fast enough to make it worth it. You just spend your weeks, waiting in a queue for an answer to be partially answered via email. I am very frustrated with this software at the moment!
Best Product for our dashboards
Logi Info Review
Great support, passion, and cooperative nature to extend Logi product features to meet our growing needs.
The implementation options and impact on user experience exceeded what I expected.
Limited implementation options when looking at embedding Logi into our application.