Agile CRM Reviews
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522 Reviews
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All I need to work in one place
Reviewed on 19/7/2019
The biggest benefit that this software has given me has been to optimize everything that has to do...
The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".
Pros
I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch.
Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way.
I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more.
I was able to import all the contacts in a very simple way and clean my list in a short time.
Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.
Cons
I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fantastic CRM system
Reviewed on 11/1/2023
I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was...
I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation was ready, there was a lot of engagement with customers and they felt special.
Pros
Agile CRM was one of the most important tools for managing my business, excellent for capturing leads, automating and controlling all activities. What I loved most was email automation.
Cons
Recently they launched another tool and they stopped paying so much attention to this tool, also over the years I tirelessly requested the addition of more currencies which was not done.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Virtual Quality Account, Ease of use
Reviewed on 27/8/2021
Simple using for only recorded and track deal is fine. If you expect to know in depth as Report,...
Simple using for only recorded and track deal is fine. If you expect to know in depth as Report, Forecast in Details, Customization as your needs this not a best choices.
Pros
AgileCRM offer the Score Lead and Star-Rank for People and Company, help you to priority your time to spend on account and feedback to marketing team on their campaign lead. Deal board offer 3 view as complex/tight/wide depend on what you want to see the distances of each stage. Product is offered, include discount too, save your time. People in Company show as table you could choose column and see information you want with scroll to right
Cons
Default size of column, if you choose much column system narrow size default column as Name it make user hard to recognize account with just few word. Report for only for enterprises plan if below you only offered Weekly Report. Deal Widget shown only line chart, piece chart for forecast revenue/ quantity of deals, cant click to see details
Reasons for Switching to Agile CRM
They have the same layout as Three column page and better in report, forecast and customization for your need with your unique business and help your sales team.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Agile - More than just CRM
Reviewed on 17/5/2022
With an enormous set of automated tools and processes, using Agile has become absolutely essential...
With an enormous set of automated tools and processes, using Agile has become absolutely essential to our operation. Potential sales are monitored along with KPIs and success rates. Another aspect I personally appreciate is that dashboards are modular/extendible, allowing me a complete overview of everything that matters to my work at a glance.
Pros
Having all our tools unified in one system, all our databases automatically completed and maintained, all interactions logged, and all processes tracked - has made Agile CRM the foundation of every department in our establishment. Given the price point over functionality and support, there is simply no alternative to Agile.
Cons
Although it would be difficult to find fault with Agile on the surface, Agile CRM lacks integration with a few niche APIs we happen to use.
Alternatives Considered
Neon CRMReasons for Switching to Agile CRM
Agile CRM was somewhat cheaper at the lower price point for SMBs, and offered greater functionality.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Agile CRM Review
Reviewed on 25/7/2019
Overall, I'd say I've had a pretty satisfying experience with the product, nothing out of the...
Overall, I'd say I've had a pretty satisfying experience with the product, nothing out of the world, but gets the job done.
Pros
- Contacts import and export is very simple
- Calendar and other time management tools are pretty neat
- Great integration across multiple marketing tools
- Social media and email campaign management is a great add
- Detailed report-generation.
Cons
- Organisation of different compartments within the tool can be a bit difficult
- Rich feature-set leads to a challenging learning curve to go over.
Reasons for Switching to Agile CRM
Had the right feature-set and price balance for us at the time.- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
They do not care to make the product work anymoer
Reviewed on 8/9/2020
We've used Agile CRM for probably 2 years now, but it got to where you'd get a blank screen other...
We've used Agile CRM for probably 2 years now, but it got to where you'd get a blank screen other than the menu on the side and top, and complaining about it to the team got no results.
Pros
It integrated well with Wordpress for lead capture, and it showed me what pages a lead would visit and on what device
Cons
The mobile phone app is just a webview, and the webview is sort of broken
Response from Agile CRM
Hey Tom,
We are disappointed that you had a bad experience with Agile CRM.
Agile CRM is specially built with love for small business and offers several features in sales, marketing and customer support from one place. Agile CRM has many integrations with WordPress and several other software to offer our customers the most advanced features.
Agile CRM dashboard is created such that you can monitor all your sales, marketing and customer service activities from a single place. We regret that you faced issues with the Agile CRM web view, but we have never heard this issue with any of our customers before. We will definitely look into this issue and try to get it resolved as soon as possible.
Thanks,
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
90% Off Sales.Force
Reviewed on 7/1/2022
I needed a CRM that I can use to track my leads and sales pipelines for a variety of things I do....
I needed a CRM that I can use to track my leads and sales pipelines for a variety of things I do. Agile CRM honestly does well, except its ui/ux is not very friendly, and I get lost quite often, and there's lots of tabs and clicking to get to where I want to be. It is a very complex solution for complex company. Unfortunately, I just want things simple for my simple brain. I opted for a simpler CRM solution with more exciting Ui & Ux but less functionality.
Pros
Agile CRM has built something similar to sales force. A Super Comprehensive CRM. It does a lot and can easily integrate with email, calls, automations and marketing platforms.
Cons
Agile CRM has built something similar to sales force, even to the teeth with its ui and ux experience - which is terrible. Otherwise it is a very solid CRM, and the pricing is very reasonable.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
stop overpaying for other CRM systems
Reviewed on 16/7/2019
We use Agile CRM to manage leads that come in from our website or other sources, and manage the...
We use Agile CRM to manage leads that come in from our website or other sources, and manage the deals/prospects further down the funnel.
Pros
Agile is an extremely cost effective CRM system that provides us with practically everything we need, at a fraction of the cost compared to some other big brand name CRM providers. The interface is intuitive, overall an easy product to use.
Cons
So far we have no major issues with Agile. We moved off HubSpot to Agile, so we had to find a new platform to host our website on since Agile doesn't do that, but finding a new host plus Agile is still significantly more cost effective than just using HubSpot.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Intuitive for the most part
Reviewed on 30/8/2019
I love it so far. Also because it integrates with many of the tools i use.
I love it so far. Also because it integrates with many of the tools i use.
Pros
I've been using this tool for a short while now and it's growing on me. It's very intuitive and easy to use.
I feel this crm combines the offline and online world perfectly, providing options to track online sales as well as face to face, without overcomplicating things.
Cons
Although intuitive, I still feel the user interface could be improved to make it even easier to use, I sometimes find myself searching for the next step. A bit of gamification would help.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Agile CRM is a top-notch program that we've successfully integrated into our company.
Reviewed on 1/5/2023
Pros
Our organization relies heavily on Agile CRM for daily operations, as it's utilized across all departments to handle various tasks, both large and small. The automation features have significantly reduced our workload, and the reports and dashboards are consistently beneficial. We particularly appreciate the contact management and lead-to-opportunity tracking functions.
Cons
At present, we are limited to 25 custom fields for contacts, companies, and deals. We believe that having additional custom fields would enable us to include more specific information, which would be highly beneficial.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good little CRM for a great price
Reviewed on 4/4/2021
Great system for tracking and following up with clients through the sales, marketing and implementat...
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Pros
Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't.
Cons
It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen.
Reasons for Choosing Agile CRM
Hubspot was much more money for similar features- Industry: Program Development
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use and integrate
Reviewed on 26/2/2023
I have found it to be a great tool for managing customer relationships, automating marketing tasks...
I have found it to be a great tool for managing customer relationships, automating marketing tasks and tracking leads. It is easy to use and has a lot of features that make it a great choice for small businesses.
Pros
Agile CRM is an ideal CRM for small business owners and professionals looking for an easy-to-use tool to help manage their customer relationships. Its user-friendly design and array of features, such as email marketing, sales automation, customer service, and a mobile app, make it an ideal choice for streamlining workflow and maximizing customer interactions. Additionally, its reporting feature allows me to track customer relationships and sales performances, which is invaluable to any business.
Cons
One of the main drawbacks of Agile CRM is its limited customization options. The software is designed to be used in a specific way, and customizing it to fit your business requirements can be a challenge.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My Agile CRM Pros and Cons
Reviewed on 24/2/2023
Overall, my experience with Agile CRM has been positive. It is a powerful, easy-to-use platform...
Overall, my experience with Agile CRM has been positive. It is a powerful, easy-to-use platform that has enabled me to streamline my customer relationship management process. It offers a wide range of features and integrations that make it a great solution for businesses of all sizes.
Pros
What I liked best about Agile CRM is that it is an all-in-one platform with a comprehensive set of features to help you manage your customer relationships, automate marketing tasks, and track sales activities.
Cons
The least I like about Agile CRM is that it can be difficult to use for new users and that the interface can be a little confusing.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I liked my experience with this software
Reviewed on 2/1/2023
Saving the data backup for the company frequency and not easy to get it if you haven't permission
Saving the data backup for the company frequency and not easy to get it if you haven't permission
Pros
The flexibility in this software is amazing
Cons
It's so easy to use the multi-language is a beneficial option.
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Agile is a Fantastic Solution in a Crowded Market
Reviewed on 28/11/2018
I feel like I am becoming a CRM expert. I have used and suggested many CRMs over the years, and I...
I feel like I am becoming a CRM expert. I have used and suggested many CRMs over the years, and I feel like I have seen it all. When I look for a CRM in 2018, I ask myself 3 questions. Question 1: Who is going to use these features? If my team lacks tech savviness, if they are going to be picky about the UI, or if they are used to a different platform, you could run into problems. At the end of the day, a CRM should be invisible, and it should be as natural as using your body. If you team struggles to use their tools, you will run into problems. There's no point in blaming your team if the tool is hard to learn. The job needs to be done either way. (Keeping a mobile option in mind is a good idea as well. Don't underestimate the value of client's won at a bar.) Question 2: How quickly will the system be up to 100% functionality? Every day that you team has to track client data on Post-Its is a day that you're throwing information in the trash (and hanging your Marketing + Support out to dry). Expect a month to get set up, but anything over 3 months is too long. Even if you're an enterprise, you can't afford to fly blind for that long. Also, integrations, integrations, integrations... If the sales rep can't demo a tool you use daily running on their CRM, demand a "no commitment demo" period. Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me? The thing about CRMs is that there are hundreds of them. It's impossible to say which one is right for you because in reality, there are probably a dozen you will love. If you feel that you are down to 2 or 3 CRMs that seem identical, they probably are... Go for the one that is priced right and ready to scale WITH YOU.
Agile is great on all these fronts. Easy to use. Beautiful UI. Easy to set up. Very affordable option. Love 'em. You won't be disappointed.
Pros
Agile is so clean. The UI is easy to use right out of the box.
Great for small to medium customer bases that use social media.
Quick and easy to set up.
Support is FANTASTIC!
Great automated features.
All the great things you would expect from a cloud based CRM: Customer + Deal tracking, notes and communication history, marketing analytics, scheduling, etc.
Cons
It's hard to call all of these "cons", but let's say "growing pains". Agile is still a young software.
We had some problems setting up links between our WordPress site. They were quickly resolved to 100% satisfaction, but they had my boss pulling his hair out for a few days.
We have run into a few other issues that I would call "buggy". Some graphical, some needing to refresh a page, but nothing has halted production. All have resolved themselves.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Calendar in Military Time
Reviewed on 30/8/2019
Experience is actually very horrible overall, but you get what you pay for.
My next solution will...
Experience is actually very horrible overall, but you get what you pay for.
My next solution will be Keap or GoHighLevel.
Pros
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Cons
The scheduling calendar is completely worthless. I would never in my life send a prospective customer to schedule an appointment as the time is in military time.
As a programmer myself, this is rather a simple fix. I brought it to their attention and even supplied code examples to apply that could remedy this.
The fact that they fail to provide a solution to the calendar shows that they disregard their customers and are completely lazy to provide a simple fix.
Why even a launch calendar like this? It is very sad actually, if you google it, requests has been made years ago by several customers! This is like installing a door but not putting a door knob on it. This is like taking a shower but failing to use soap or clean water.
The company is lazy and could care less about their customers. I have bad service by other companies but these guys take lazy to another level.
All the other features are half-usable (exit popups, push notification, etc).... if they put a little extra effort into things, this could be a nice piece of software.
If I was to wrap what I think about this software into one word... I would LAZY.
Response from Agile CRM
Hi Alex,
Thank you for sharing your review with us. Our product features are driven by the inputs given by our customers. Agile CRM is just designed to solve all the three purposes on a single platform. This could a small feature and may not be considered on first priority. But, we will take this into consideration. We at Agile CRM are open to the user's feedback and suggestions and have been working on the same which really helped us scale to where we are now. Also, we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps and Schedule.ly is the one that can be used for calendar and scheduling. If you would like to try this new app, please share your acceptance with our support team at [email protected] so that we can share the same with you.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Shoddy CRM backed by terrible support
Reviewed on 2/11/2019
Overall a very bad experience. I can't find an option in the UI to cancel the subscription —...
Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.
Pros
The automation/workflow builder seemed to work
Cons
I was drawn to AgileCRM while searching for a cloud-hosted CRM that could help me build a basic drip email automation sequence.
What I found was that AgileCRM is a buggy CRM that is not suitable for business users.
Countless have pointed this out, but let me add my voice: unbranded emails are not standard and require paying an extra fee. This means that unless you pay extra (yes, to the paid plan), every email you sent through the CRM will have "Send with Agile", or something similar, in the footer. This reeks of extortion and this hidden cost instantly turned me off continuing with my evaluation.
In addition, the India-based support team is incompetent. Everything is "no problem, I understand your concern" and nothing actually gets resolved. I wasn't able to add several professional SMTP servers and the team didn't even seem capable of understanding why that was happening (hint: your SMTP editor should accept usernames even when they are not formatted as email addresses).
My advice to any business user: stay well clear.
Response from Agile CRM
Hi Daniel, thanks for your feedback and appreciate your response. One of our Support managers has already contacted you. Agile CRM is an all-in-one software that is used by sales, marketing, & support teams that might not require sending bulk emails. After the first free 5000 emails, to get more benefits like unbranded emails, we request our customers to purchase additional packs that offer tracking features.
We have standard SMTP functionalities to support and accommodate all users. At this point, we're afraid we do not offer customized configuration. However, we have already raised this request internally and our engineering team is working on it. You can contact our Support team for more info.
At Agile, we believe in transparent billings, while canceling your Agile CRM subscription, we provide a period of 2 months to confirm your cancellation and preserve data. This is also helpful for users if they want to temporarily pause their accounts and billing too. However, you can get in
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible company behind solid tool
Reviewed on 27/11/2020
Terrible company behind solid tool. This is how I would summarize this
We had...
Terrible company behind solid tool. This is how I would summarize this
We had been using Agile for years and in the end the main reason we cancelled was because of the customer service and company policies. There was a misunderstanding earlier in the year, where our bank suspended our credit card due to suspected fraud at the exact time that COVID started, which delayed our receipt of the new card by 2 months. The first strike against AgileCRM is that after however many years of being customers, they were not willing to grant us an extension and keep the account running while we waited on this new credit card, essentially shutting down our entire PR operation. The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown. We were absolutely appalled, that after explaining this to their customer support they were unwilling to either refund us for those months or at least credit our account with them. This painted a very clear picture of a short term thinking company that values a quick buck over customer service or loyalty. I'd never do business with this company for any of their projects ever again
Pros
The tool itself offers some great automation features
Cons
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered
- Industry: Writing & Editing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
3.5 painful years
Reviewed on 8/2/2021
I've been with AgileCRM for 3.5 painful years. It's cheap. It's not cheerful. They have never fixed...
I've been with AgileCRM for 3.5 painful years. It's cheap. It's not cheerful. They have never fixed the longstanding issues with Gmail integration (doesn't work unless it's IMAP), Slack (can't choose channels), LinkedIn (variable/doesn't work/breaks all the time), can't resize the windows to take notes, can't use bullets or italics or bold or fonts to format notes. The emails get rejected regularly, even though we use GSuite. Very buggy. Customer service is always quick however, and they are always saying "it will be fixed! No problem sir!" Thousands of dollars spent with them and hours upon hours learning their systems. But I'm trapped so I'll persist in the hope that they get better.
Pros
Price
Customer Service (except for fixing bugs)
Hope/promise of it being awesome (which it never seems to rise to)
Cons
They never fix bugs, as they are always saying, "be patient, it will be "500apps" soon".
Clunky interface
Doesn't integrate fully with Gmail, despite them claiming it does. They fell out of favour with Google 18 months ago and haven't recovered.
Emails to clients bounce
WYSIWIG editor is not WYSIWIG or compatible with multiple devices- email formatting clunky
Reasons for Switching to Agile CRM
Price and claimed features.- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Agile CRM, Perfect for beginners
Reviewed on 30/12/2022
It's really simple to set up.
It's really simple to set up.
Pros
It's simple to add new contacts, either manually or automatically as they complete out forms on the site.Forms to embed on your website and input into your CRM.Even team members who were unfamiliar with CRM were able to understand it and become productive within a few hours since it is simple to use.
Cons
To provide a better reporting experience, integration with other reporting tools such as Tableau might be improved.There aren't many possibilities for testing.The help files and tutorials were of poor quality and were not always maintained up to date with changes in the software's layout, for example.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Affordable email marketing and CRM
Reviewed on 8/9/2021
Pros
Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease.
Cons
Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Agile CRM
Primarily cost.- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use CRM for mid -range businesses
Reviewed on 30/6/2017
To run our e-commerce business, we had to choose between a best of breed CRM (sales centrics) and...
To run our e-commerce business, we had to choose between a best of breed CRM (sales centrics) and one covering every touchpoint of the customer journey. After considering and testing solutions like Salesforce, Prosperworks, we finally decided to go for Agile CRM, more likely to fit with our needs regarding the size of our business and the ability to configure by ourselves.
After several month of use, we integrated Agile with our CMS (WordPress-Woocommerce), Twilio (telephony and SMS services) and Clickdesk (Video and Live Chat).
We've contacted the support team twice, each time issues were efficiently solved.
Templates for Marketing Campaigns are usefull and watching video tutorials is enough to set up and personnalize the solution by yourself.
By the way, there is a lack of integration between our products database (in the CMS) and Agile CRM : importing contacts and deals is easy, but surprisingly we are unable to import products. Products have to be filled manually : it's time consuming.
Beside products management, we strongly recommend Agile CRM for its easy-to-use features.
Pros
- Many plugins available
- Suport team easy to reach and comprehensive
- Managing Marketing Campaigns with many templates and triggers
- Sales funnel is natively designed using deals in Agile : allows you to track and forecast sales in a few clicks
Cons
- Product Management to quote, complete deals or design reports must be improved
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Agile CRM - The best management tool
Reviewed on 22/11/2022
One of the best management tool in current market with low cost. With minimal amount we can easily...
One of the best management tool in current market with low cost. With minimal amount we can easily maintain our project.
Pros
We can easily track all our project related tasks and all. We can schedule appointments in this tool which is best so far.We can track the work done by every individual easily and also we can micro manage our project. We can track the tickets raized by our customers easily.
Cons
Sometimes CRM goes down and we cant use the Agile in the down time creates a lot dependency on that tool. Also customer support should be increased for paid members for continuous usage of their application.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buggy and the support is not reliable
Reviewed on 15/5/2017
Pros
The GUI has a nice look and feel and they have a lot of different features. The addition of mass emailing option is a nice addition, but the pricing is a bit off (it gets very expensive very quickly)
Cons
The GMail gadget stopped working, the import of the deals/opportunities didn't work correctly and after days and days of support and endless "Thank you for your continued patience" the problem wasn't resolved. What's even worse, their support staff has a habit of either not calling when agree or not providing answers when they promised they will.
The product is otherwise competitively priced and has a nice interface, but some serious quality and support issues.
Response from Agile CRM
We thank you for trying Agile CRM and are glad to hear that you liked our modern interface. Sorry to hear that your experience with the product and service is not great. The Gmail gadget helps with the contact details and actions to add tags, notes, tasks, see history from within the Gmail window. If a Gmail contact you are replying to is not present in Agile CRM, you can easily add it to the CRM. The Gmail gadget will not add any more contacts to the CRM when the limit on contacts is reached. Our pricing is very competitive as we allow 10K contacts+companies together to be saved in our basic plan where for a similar number of contacts the pricing for our competitors is much higher.
Our Support team does not give up so easily and makes every attempt to provide the solution irrespective of the scope of Support. Sometimes this delays the resolution and we understand the importance of keeping the customer informed. We thank you for your time and helping us with your feedback.
- Industry: Real Estate
- Company size: Self Employed
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Really wanted to like this one
Reviewed on 18/12/2015
I've been searching for a new CRM for my real estate business. I need something cost-effective, and...
I've been searching for a new CRM for my real estate business. I need something cost-effective, and that I'll actually use. I had high hopes for Agile, as the price is definitely right. Sadly there are several ways this program falls short.
Pros
Agile CRM has a great interface--clean, simple, easy to understand. Linking my IMAP email was easy. Click on a contact, and it brings up all your interactions (emails) in a spiffy timeline. The Deals page stands out, as milestones are arranged as simple columns--it's easy to see where all your deals stand.
Cons
There doesn't seem to be any way to customize the layout--for example, I don't need to see Companies or Cases, but I can't hide them. The biggest issue with Agile is glitchy software. The CRM provides integrations with Facebook, Twitter and Google + but I am constantly having to re-authorize Twitter and Google +. When you add a contact it suggests Facebook, Google + and Twitter profiles that could match, but it doesn't do a very good job (many contacts with large social media presence were not discovered). As well, there is no way to check out the social media profiles the system suggests to see if it's correct, as once you click on one, it attaches it to the contact.
Support is 'over eager'. Once I signed up, a support person phoned me at 5:50am (my business hours of 9am-6pm and time zone were already configured). Then he emailed me, suggesting I book a time with him for Q & A, which I did, at 11am. He then called me at 10:30am asking if I needed anything immediately before our call. I spoke to him on our call at 11:00am and then he called me AGAIN that afternoon to see if I had any questions. He also emailed me multiple times. Since then, I've had another support person email me multiple times as well. This aggressivness really turns me off.