MyTime Reviews

The Best Salon Software Ever!

Reviewed on 26/5/2021

The porting over of our data was quick and seamless and we have 99% of what we need. It made our lives so much easier.

Love this company!

Reviewed on 20/11/2015

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Shady business practices, unknowledgeable staff, glitchy system

Reviewed on 11/12/2018

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

One of the best time management applications out there

Reviewed on 30/11/2018

I can't say enough good things about my time. They are so present in ready to offer Solutions&...

Reviewed on 2/4/2018

I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless

Run From MyTime

Reviewed on 17/4/2022

Not good.

Great system, easy to use, lots of cool features and super helpful customer service!

Reviewed on 24/11/2015

The MyTime system has made my life so much easier and simpler! No more emails and phone calls from clients to schedule massage appointments and private yoga classes and running sessions. I can block off times when I’m unavailable, sync my appointment schedule with my Google calendar so I can see personal and business appointments in one place, send emails and text messages directly to clients from my dashboard, and I love that I can customize special prices for certain clients and even use discount coupon codes for holiday discounts. I’ve been getting more and more return clients since I’ve started using MyTime, and payment is all seamless and happens automatically. I just love this system and wouldn’t look anywhere else!

Simple, Intuitive Timesheet Submission

Reviewed on 6/1/2022

Big fan of this software.

Reviewed on 2/11/2021

More Business Because of This Software

Reviewed on 21/11/2018

This is great software that can take the place of many of your paid for apps

Meets Our Needs But Pricey

Reviewed on 10/10/2020

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

MyTime saves my time... and my money!

Reviewed on 1/9/2016

I started using MyTime when it was just an online scheduling tool, but now it is so much more. I use it for product sales, as a time sheet for my employees, to track sales, to communicate with customers, and for all of my online marketing! If you are a new user, MyTime can replace so many different services that you are probably paying for separately, and save you a ton of money at the same time. If you are a veteran user (like me), keep an eye on all of the extra services that are constantly being added, like the reputation manager and email marketing campaigns.

Very Happy Business Owner and Customer!!!

Reviewed on 18/9/2016

This app has made scheduling and client management so much easier as a new small business owner who is everything; CEO, CFO, CMO, and Admin, HR, Payroll, Customer Service, and Public Relations. With the app I am able to create client profiles at the same time as their appointment, provide a quote on services so there are no surprises, receive payment, appointment creation and reminders to reduce no shows and unfilled bookings, create recurring appointments for repeat business, provide a thorough menu, set up marketing and promotions a year out, setup feedback/review opportunity for the client, product codes and discounts, and reminders for recurring treatments.

A hairstylist on Mytime

Reviewed on 4/8/2018

We originally chose Mytime because our clients were looking for a more modern and easier way to book their appointments. For a long time we were a standard Paper Booking system.
Our clients LOVE being able to book online at their own ease. Many don't have the time to call during business hours, and they love being able to book at 10PM if necessary. We have greatly enjoyed their system's convenience and our clients have too!

Loyal customer

Reviewed on 11/11/2016

I've been with my time over a year and have been able to increase my business because I can study my business thanks to the reports that they system can run. Anytime I have ever had a suggestion or a problem the customer service has been prompt to respond and improve upon the system. Even the CEO has contacted me directly to gain understanding off a past issue! I'm in love with MyTime and couldn't see myself using anything different!

Easy to use product with lots of features and amazing customer service and responsiveness

Reviewed on 29/7/2017

Lovin MyTime!

Reviewed on 16/9/2016

My experience has been so awesome that I switched to MyTime from another software after 5 years of service and their failure to keep with changing technology.

Clients love MyTime and so do I

Reviewed on 18/9/2016

MyTime has really helped me organize my practice. Clients can schedule and reschedule their sessions without having to reach me by phone. I keep all my notes and records in one place. One thing I really like is that it automatically applies the cancellation policy without making me enter into an awkward conversation or negotiation with the client. It's also helped me improve my online reviews which has in turn brought me additional clients. Their customer service is fantastic and always responsive and helpful.

It improved my customer retention by 80% in the first 2 months!

Reviewed on 11/8/2017

It increased my retention rate and decreased cancellations.

Makes scheduling a total dream

Reviewed on 24/9/2017

Usually amazing!

Reviewed on 15/9/2016

Customer support is really the only pause here...it used to be above expectations and now follow up is needed for recognition of issues and multiple calls or emails to find solutions.

My Time adds hours to my day.

Reviewed on 23/7/2016

Easy to use. A few clients have managed to make mistakes in scheduling but it is rare. This app has been a huge help to me.

Great product !

Reviewed on 21/7/2016

Great product for scheduling of service , website integration works well with my site. Easy set up.

Best tip I got from a hairdresser was not about hair

Reviewed on 19/9/2016

I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about this software program from the hairdresser in the shop next door.

It's the best booking software for small businesses!

Reviewed on 10/5/2017