MyTime Reviews

Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily.

The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly.

Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime.

There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have.

Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers

Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return

Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

The continuity of image it creates for my business!

Every improvement or addition seems to come with bugs.

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

It's adaptability to my type of business

Lotta glitches in the system when customers are trying to schedule

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Always available for genuine help.

because of the new technology they are marketing for the US, there has been a few changes in they processing that make it a bit more time consuming to track some things, but again, every time i need help, i just give them a call.

I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.

Not having to deal with a separate merchant account. My cancellations have also have gone down since people have to leave their credit card information.

That it reminds patients of their appointments. No more excuses that they forgot or didn't put it in correctly.

I can't put time aside for other things than blocked and appointments. Sometimes I would like to for example, to write down that I'm at a meeting

This software makes scheduling easy and reliable with text sent to customers about appointments is a great way to catch the customers that need an extra reminder or two about their appointments.

Occasionally the schedule will switch back to the current day when looking at future appointments.

I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.

The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.

My shop started using MyTime a few months ago and it's good. We didn't take appointments before. People would drive up, wait in line. Customers like calling ahead and a lot of them just go to the website now. It's been great to track customers history and cut down on slow times.

Best thing is that we can be dirty doing an oil change or whatever, and we barely have to touch the computer to see the schedule. or techs will check their phones. Pretty cool!

Price is great and it's been great for business. Happy with MyTime!

mmm I can't think of any complaints. Maybe it would be nice to be able to order parts through it too so maybe someday!

Easy to use, intuitive, better than all of the other online booking platforms I have tried in the past.

Easy to use.

A few glitches here and there.

Easy to use and after the upgrade it got even easier. Very easy to keep track of customers and times.

Sometimes it's hard to tell between am and pm times. You have to get set in a contract to use the product.

The marketing functions allow me to exert greater control over my business operations. The ability to make my own discount codes and individualize them allows me to market my products with greater flexibility.

The new change does not allow us to look at the intake form with a single click. This creates more work for me as I have to go into each appointment to check on the details on the intake form

The customer service is great. You get to speak with a real person who is concerned about your needs and takes care of any issues you have.

Ease of use
Layout and design
Ability to book appointments is super easy
The dashboard is a great way to view a snapshot of the business

Reports could be better and provide more comprehensive detail
Schedule design needs some improvement to be easier to read
Payment processing is somewhat iffy
Social media review feature doesn't fully work

Update last version of Android and iOS..

All program that using the phone at Android and iOS

Customization of system to meet my unique business needs. Customer support is always helpful and easy to reach during business hours. Ease of transitioning from old system to MyTime.

When customers use the app version they have to make my business a favorite or I'm charged the 10% marketplace fee.

You can change your times and appointments so easily! The choice to charge a cancellation fee it a great option to have!

The app on the iphone is horrible, never lets me view the schedule. It shuts out of the app, before even logging into my account.